How to call a particular Customer through form Personalization

Hi,
Environment :- R12
I have a requirement, to search a Customer info based on Sales Order form.
Requirement:
1. Open the Sales Order form, Query any order
Now the user wants to pull the XBC Cusotmer information which was in the Customer Field.
Naturally we can do by form personalization but here the Customer window is web based one. Can anybody have a hands-on on this. Please let me know.
Thanks,
ABR

Pl see if the steps in MOS Doc 856139.1 ((Pics) How To Create Personalized Views For All Users In Professional Buyer Work Center) can help.
HTH
Srini

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