How to close automatically sales order with open items ?

Question

Hi,
There is a request from a client:
he would like to be able to close the open items of a sales order which are not billed automatically according to a specific calendar. Moreover he would like to specify that ,generally speaking, the customer does not want to be delivered another time if there are leftovers in the sales order.
I read in other posting that manually you can close open items in a sales order by adding a reason of rejection for the line item. Nevertheless, I do have one question about that. Imagine we only have one line of 100 pieces and we only deviver 90 pieces. When we put a reason of rejection in the sales order item of 100 quantity, what exactly will happen? How the system will know it only has to reject the 10 non delivered pieces and not the 100 pieces mentionned in the line item ? I also read that the price would change to zero but how can this be correct if we have 90 pieces to bill ?
Thanks a lot for all your answers.
Stéphanie

Answer 1

Dear Stephanie,
the reason for rejection change the status of the item itself to completed and it move the item from "active to be processed" to a simply statistical status.
In the scenario you mentioned, as the reason for rejection is applied to the full item, you will set the full item as statistical, but your 90 pieces will continue being delivered and even eventually invoiced.
Some discrepancies you may find only running some statistical reports, where also the net values information would not be in line as per your expectation.
In order to prevent this discrepancy issue, I would advice you to contact a good abaper and develop a program that may massively rejects open items with not confirmed quantities, creating a new item for the open quantity if the sales line is partially confirmed.
It means that, in your scenario:
Order A > Item 1 for 100 pieces
                           > only 90 pieces delivered & invoiced
                           > 10 pieces open
the result would be the following:
Order A > Item 1 for 90 pieces
                           > 90 pieces delivered & invoiced
              > Item 2 for 10 pieces rejected
In this way you keep under control any report you may generate out of your sales and you can set as statistical items only quantities not processed further.
I hope this explanation may help you.
For any additional information on the reason for rejection I would remind you to SAP documentation and if you have the possibility to try to customize ans set your system with reason for rejection in order to discover directly with your eyes how these work.
Regards,