How to complain to the NI headquarter if a NI Subsidiary sold a wrong product to the customer

As I have posted in another thread: part number of 68M-50F
NI China refused to replace the wrong product with the correct one, despite this wrong product was comfirmed by their sales guy in the first place.
Does anyone know how to complain this situation to their headquarter? I feel very disappointed with NI China, both of their knowledge and attitudes.
Or what is the normal response from NI in this case?

I want to know how to complain to the NI headquarter after you have sent 6 or more e-mails and 2 long distance phone calls to a NI Subsidiary and the staff showing no respect, not writing back a single e-mail with the PRICE of the product!!! (We´ll be sending it, in 24 hours. Hold on.) The deadline of our project is today, practically over, and we have to accept as inevitable to buy a DAQ board from a different brand. I think its a complete lack of respect and it's against recent global marketing procedures. We have being buying (and being the responsible for this decision) NI products for almost 12 years! Shame.

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Add-ons: [email protected]:2.0.4,{59c81df5-4b7a-477b-912d-4e0fdf64e5f2}:0.9.85,{f13b157f-b174-47e7-a34d-4815ddfdfeb8}:0.9.87.4,[email protected]:1.0,{972ce4c6-7e08-4474-a285-3208198ce6fd}:1.0
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InstallTime: 1296412283
ProductName: SeaMonkey
StartupTime: 1296412291
Theme: classic/1.0
Throttleable: 1
URL:
Vendor: Mozilla
Version: 2.0.11
This report also contains technical information about the state of the application when it crashed.
Sunbird Error Report:
Add-ons: [email protected]:1.2009p,{e2fda1a4-762b-4020-b5ad-a41df1933103}:1.0b1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:2.0
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InstallTime: 1296411446
ProductName: Sunbird
SecondsSinceLastCrash: 1578
StartupTime: 1296413025
Theme: classic/1.0
Throttleable: 1
URL:
Vendor: Mozilla
Version: 1.0b1
This report also contains technical information about the state of the application when it crashed.

Did you find a solution?
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Dear Aandi,
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How to complain to the NI headquarter if a NI Subsidiary sold a wrong product to the customer

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