How to escalate a claim when being ignored by customer complaint advocate

I have been having significant problems with my Lenovo Y500. While the problem is quite complex, the gist of it is that there is some sort of power issue preventing starting up without AC power. I am also unable to wake my computer from sleep (even when plugged in) without it restarting.
I sent the computer in (which is under warranty) and it was sent back with a re-imaged hard drive, despite the fact that the issue was a power issue. Needless to say, the problem still existed. While arranging a second RMA, I was forwarded to Doris S., a customer complaint advocate. I responded to her initial email request for more information with a detailed email on the same day she sent it. This email was ignored, with no response given for 17 days. I followed up with another response and received nothing back. When I call her office phone, she does not pick up.
I have invested significant time and effort in getting this machine fixed and want nothing more than the working product I paid for. I have been engaged in the RMA process since November...going on 3 months total.
PLEASE - someone tell me how to get this wrapped up and a new/refurbished machine in my hands, preferrably without having to send my laptop in for another month, just to have the repair staff reimage the drive and NOT fix the problem.
I also can't stress enough that Doris S. as well as the repair tech that worked on my machine are two very big reasons I will never buy a Lenovo again. To all potential Lenovo customers....BUYER BEWARE...these guys do not honor warranties in good faith.
Moderator note: full name of Lenovo employee removed per forum rules:  Lenovo Community Participation Rules

Bump - I continue to try to contact Doris S., my customer complain advocate and she has yet to answer, pick up my phone calls, or respond to any of my emails. Does anyone have contact information for an alternative customer complaint advocate or a supervisor in the department?

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