How To Get AppleToCare About You (iOS7 wifi solved)

I recently encountered the now seemingly infamous iOS7 upgrade wifi bug. After upgrading to iOS 7.1.1 my wifi was subsequently knocked out. After reading skimming the forums and trying a few of the suggested work arounds I was still unable to get my wifi working (at all). I decided to wait for the next software update assuming Apple would fix the bug. What can I say? I like to believe people are inherently good and accountable. No such luck. When I went back to the forums for a better understanding of the problem I was (somewhat) surprised to discover the magnitude of the issue. For me, the end result was a new FREE iPhone despite my warranty expiring several months ago.
Try all of the (reasonable) suggested solutions. They did not work for me but that does not mean they will not work for you - no seriously actually try them:
I turned off wifi and bluetooth, set the phone to airplane mode, turned it off, left it off for several minutes, turned it back on - Nothing.
I reset my Wifi Router - Nothing.
I reset all Settings - Nothing.
I reset my Network Connection - Nothing.
I did a Soft Reset - Hold down the power and home buttons simultaneously and do not release until after the screen goes black and the apple logo appears. - Nothing.
I did a Hard Reset (aka Factory Reset) - BACK UP YOUR PHONE FIRST. I connected to iTunes and performed a backup then hit restore (within iTunes). This can be done directly from your phone but if you're here because you're experiencing wifi issues your phone is probably not backed up to iCloud.
Genius Bar. BE POLITE but firm and know your stuff. They don't owe you anything. Well Apple kinda does, but the employees in the store didn't break your phone so don't act like they did. At the end of the day Apple wrote a buggy code and isn't acknowledging the problem or compensating it's loyal customers. The only way Apple will be held accountable for leaving so many customers out to dry is if customers demand it. However, the Genius Bar is not the place to take out your rage. When I went into the Genius Bar I explained the issue I was having and the steps I had taken in an attempt to fix it. I let her run all the tests and tricks she wanted (knowing full well they weren't going to work). She politely explained to me that I would need to purchase a new phone. I explained to her that I could not, in good conscious, give a company money to solve a problem that they caused. (Some people are crying conspiracy on the part of Apple to get people to buy new phones but I haven't drank the punch yet. - I only took a sip.) I asked if she could do anything else for me. She told me that AppleCare might be responsive to my issue despite my expired warranty as they are a separate entity from Genius Bar and have more authority to help customers. I (sincerely) thanked her (several times) for helping me and asked if I could speak to a manager just to see if there was anything else they could do in store. She said absolutely and that she would "grab a nice manager". I spoke with the manager and briefly explained the issue. I then explained my issue lies primarily with Apple's business model. I, personally, take excellent care of my devices and expect them to last more than a year. I expect that when I buy a device with a premium reputation and a premium price tag that it should be supported by the company for a reasonable amount of time. The iPhone 4s is still being sold in stores and Apple is already neglecting 4s customers - (WILDLY) unacceptable. The manager was very nice about it and expressed that I made valid points and my frustration was justified but yet no solution.
AppleCare. After stopping in the Windows store to check possible new phones I trudged home. (Despite my fortunate result I still have a sour taste in my mouth from Apple's method of forcing customers to spend money unnecessarily on constantly changing but marginally improving products. I'm now seriously considering a Windows tablet to replace my aging MacBook.) Anyway, when I got home I called AppleCare and had a very similar exchange with the associate on the phone as I'd had in the store and was subsequently transferred my to a manager. Again, I was extremely polite to the associate and grateful for the help but made a firm point of dissatisfaction with Apple. When I got on the phone with the manager our exchange was quite short but he acknowledged that because the issues arose from a software update causing a hardware problem Apple would compensate me. (Yes, software can physically affect hardware. The CIA uses code to blow up bomb detonators masked as cell phones. It's dope. There's a TED talk about it.) In the end I got a new iPhone for FREE (with a standard replacement fee - ok Apple you won that round. It's still significantly less money I'd spend on a new phone from Apple or elsewhere).
Moral of the story: Be polite but demand more from the companies you made (filthy) rich. Companies don't care about their customers as much as they should and we can't sit around and wait for them to behave themselves. We need to demand it (even if it ruins our Sunday afternoons). I'd also like to make it known that several times during these exchanges that I'm probably ditching Apple for good. If you use that approach you should be ready to back it up. I'm probably not going to buy another MacBook as I'm a grown up now doing actual work and Apple's inability to play nice with others makes it really difficult to run much of the software at the level I need. (Programmers, you know what I'm talking about!) As for phones, I require much less of my phone. Beyond, you know, using it as an actual phone, I really only use the GPS, music, photos, and web browser so I've always been a fan of the iPhone. After this, however, I don't know if I'll be getting another. I don't like spending money when I don't need to, especially if it's just making fat cats fatter.
How to get AppleToCare about you (iOS7 wifi problem solved):
I recently encountered the now seemingly infamous iOS7 upgrade wifi bug. After upgrading to iOS 7.1.1 my wifi was subsequently knocked out. After reading skimming the forums and trying a few of the suggested work arounds I was still unable to get my wifi working (at all). I decided to wait for the next software update assuming Apple would fix the bug. What can I say? I like to believe people are inherently good and accountable. No such luck. When I went back to the forums for a better understanding of the problem I was (somewhat) surprised to discover the magnitude of the issue. For me, the end result was a new FREE iPhone despite my warranty expiring several months ago.
Try all of the (reasonable) suggested solutions. They did not work for me but that does not mean they will not work for you - no seriously actually try them:
I turned off wifi and bluetooth, set the phone to airplane mode, turned it off, left it off for several minutes, turned it back on - Nothing.
I reset my Wifi Router - Nothing.
I reset all Settings - Nothing.
I reset my Network Connection - Nothing.
I did a Soft Reset - Hold down the power and home buttons simultaneously and do not release until after the screen goes black and the apple logo appears. - Nothing.
I did a Hard Reset (aka Factory Reset) - BACK UP YOUR PHONE FIRST. I connected to iTunes and performed a backup then hit restore (within iTunes). This can be done directly from your phone but if you're here because you're experiencing wifi issues your phone is probably not backed up to iCloud.
Genius Bar. BE POLITE but firm and know your stuff. They don't owe you anything. Well Apple kinda does, but the employees in the store didn't break your phone so don't act like they did. At the end of the day Apple wrote a buggy code and isn't acknowledging the problem or compensating it's loyal customers. The only way Apple will be held accountable for leaving so many customers out to dry is if customers demand it. However, the Genius Bar is not the place to take out your rage. When I went into the Genius Bar I explained the issue I was having and the steps I had taken in an attempt to fix it. I let her run all the tests and tricks she wanted (knowing full well they weren't going to work). She politely explained to me that I would need to purchase a new phone. I explained to her that I could not, in good conscious, give a company money to solve a problem that they caused. (Some people are crying conspiracy on the part of Apple to get people to buy new phones but I haven't drank the punch yet. - I only took a sip.) I asked if she could do anything else for me. She told me that AppleCare might be responsive to my issue despite my expired warranty as they are a separate entity from Genius Bar and have more authority to help customers. I (sincerely) thanked her (several times) for helping me and asked if I could speak to a manager just to see if there was anything else they could do in store. She said absolutely and that she would "grab a nice manager". I spoke with the manager and briefly explained the issue. I then explained my issue lies primarily with Apple's business model. I, personally, take excellent care of my devices and expect them to last more than a year. I expect that when I buy a device with a premium reputation and a premium price tag that it should be supported by the company for a reasonable amount of time. The iPhone 4s is still being sold in stores and Apple is already neglecting 4s customers - (WILDLY) unacceptable. The manager was very nice about it and expressed that I made valid points and my frustration was justified but yet no solution.
AppleCare. After stopping in the Windows store to check possible new phones I trudged home. (Despite my fortunate result I still have a sour taste in my mouth from Apple's method of forcing customers to spend money unnecessarily on constantly changing but marginally improving products. I'm now seriously considering a Windows tablet to replace my aging MacBook.) Anyway, when I got home I called AppleCare and had a very similar exchange with the associate on the phone as I'd had in the store and was subsequently transferred my to a manager. Again, I was extremely polite to the associate and grateful for the help but made a firm point of dissatisfaction with Apple. When I got on the phone with the manager our exchange was quite short but he acknowledged that because the issues arose from a software update causing a hardware problem Apple would compensate me. (Yes, software can physically affect hardware. The CIA uses code to blow up bomb detonators masked as cell phones. It's dope. There's a TED talk about it.) In the end I got a new iPhone for FREE (with a standard replacement fee - ok Apple you won that round. It's still significantly less money I'd spend on a new phone from Apple or elsewhere).
Moral of the story: Be polite but demand more from the companies you made (filthy) rich. Companies don't care about their customers as much as they should and we can't sit around and wait for them to behave themselves. We need to demand it (even if it ruins our Sunday afternoons). I'd also like to make it known that several times during these exchanges that I'm probably ditching Apple for good. If you use that approach you should be ready to back it up. I'm probably not going to buy another MacBook as I'm a grown up now doing actual work and Apple's inability to play nice with others makes it really difficult to run much of the software at the level I need. (Programmers, you know what I'm talking about!) As for phones, I require much less of my phone. Beyond, you know, using it as an actual phone, I really only use the GPS, music, photos, and web browser so I've always been a fan of the iPhone. After this, however, I don't know if I'll be getting another. I don't like spending money when I don't need to, especially if it's just making fat cats fatter.

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