How to maintain a common document in solution manager

Question

Gurus ,
we are in the process of configuring service desk . One major type of support message we receive is user creation /modification .
currently we maintain these details in an common  excel sheet .  if a new  requirement is made they take the latest modified excel sheet and mark the changes in them .
But now what we need in , we need to maintain this document is solution manager server .
and the users can access the document , make changes , save it and upload it back to the server .
any of you have any suggestions on implementing the same

Answer 1

Hello Susin,
User Creation / Deletion / Modification is a Change in the system. It cannot be handled via a standard central document like a Excel on a datshare.
Solution Manager is not a content repository to be used for storing such documents. There is no way that you can acheive it as a standard process.
Probably what you can do is as follows :
- Create a table structure in Solution Manager and assign it colums as needed.
- Then write a ABAP Code to access and maintain this table Structure.
- Assign a transaction code to the ABAP Code so that it can be accessed by different users.
I hope that the reply helps.
Regards
Amit