How to pull call reports from Customer Service phones

I have a building that has normal users and a group of customer service users and I would like to pull a report showing how many incoming and or outcgoing calls just from customer service.How would you recomend doing this?

You need to specify what products and versions you are using.
https://
Cisco Unified Communications Manager Call Detail Records Administration Guide, Release 8.6(1)

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How can I call reports from a third party tool?

Hi!
I'm a Delphi 6 developer and our company has a customer that want to call reports created in Crystal Reports directly from our software.
What is the quickest way to open a report from a third party tool (passing parameters) ?
There is a way to do that without embedding Crystal VCL components in Delphi? I'm searching for a command line tool or a way to open it with URLs....
Thanks in advance!
Edited by: AlmirB on May 23, 2011 6:25 PM

One of the 3rd-party Crystal Reports viewers listed at http://www.kenhamady.com/bookmarks.html provides a full command line API, so you can call a report from your app and pass parameter values, login info, etc.

How can I call a SAPME web service from MII such as PlaceFutureHold?

Dears,
How can I call a SAPME web service from MII such as PlaceFutureHold?
By using MII, I would like to develop some logic to check some values which query from SAPME database, if the value is out of spec, it needs to send a emal to inform user ans also hold the SFC.
Thanks!

With Web service action block you can view all ME available services
in I.E
https://sapme:5000/manufacturing-services/ProductionServiceService?wsdl you could see your FutureHold service
To do that in MII, you need Web Service action block. Have you work with MII transaction before?
(saw your post in MII)

How to deactivate stocks report from pull down?

how to deactivate stocks report from pull down bar?

Unlock the phone so the home screen displays.
Pull down the notification screen.
Select the "Today" tab.
Scroll down to the "Edit" button.

Does anyone know how to contact a responsible, responsive customer service rep? Promises of resolution to my billing issues are never kept. Return calls are never made. I contacted Executive Relations and emailed 3 Verizon executives. No reponse. Any

Does anyone know how to contact a responsible, responsive customer service rep? Promises of resolution to my billing issues are never kept. Return calls are never made. I contacted Executive Relations and emailed 3 Verizon executives. No reponse. Any number, email or help contacting a reponsive person is appreciated! Thanks!

http://www.BBB.org
File a complaint they will call you.
Good Luck

How can I get anyone in Customer Services to respo...

Copy of letter to Customer Services sent in July 2012 and again via email a month later:
Dear Mr Spencer
Your ref: *************
Further to your letter regarding my complaint about the Broadband package taken out from my mother’s address, I am writing to respond as follows:
The original conversation with a member of BT staff about the set up of a Broadband package at my mother’s property took place in August 2011 – sometime around 17.08.11.
It was during this exchange that the discussion took place about transferring the said Broadband package from my mother’s phone line to my flat (address above) when I returned to that address in March 2012.
Because I knew at that time that we would only require the Broadband services at my mother's address during my residence there, I made it clear that I would require the service to be transferred when I returned to my own home address.
My mother is 84 years old – does not know how to use the internet and since I moved out of her home in March, has not had a PC/laptop or any Internet-receiving equipment in her home. We unplugged the Home Hub on the day I left and it has remained in the box ever since. She does not require the internet now, and never will.
My mother and I have both been long-standing customers of BT with unblemished credit records with your company. I am most disappointed that this situation has now escalated and as you can imagine, my mother is most distressed.
I cannot accept the results of your findings based on the recordings of only one telephone conversation with your organisation about the original set up of the Broadband account.
It is the unavoidable fact that I have had many telephone conversations across the last 10 months about both my account and my mother’s. Some of the calls with your Customer Services staff will not have been of the standard I would have thought your organisation will expect.

Hi JulieG,
Welcome to the forum. I am sorry to read of the problems you and your mom have had with BT. I would like the chance to sort this out for you. I will need account details so that I can look into this properly.
Please follow John46's advise and drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include the BT account details in question and the link to this thread. Once I have these details I will investigate and am sure I can help.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Hide UserID, Password, and Report Path when call Report from Report

Hi,
I have been able to call Report from Report using the hyperlink.
I put these code in my Field on the Report caller.
function F_3FormatTrigger return boolean is
temp varchar2(2000);
begin
temp := 'http://<computer_name>:8889/reports/rwservlet?';
temp := temp || 'server=repsrv' || '&' ||
                     'report=C:\MyReport\rep_detail.jsp' || '&' ||
                     'userid=scott/tiger@orcl' || '&' ||
                     'desformat=htmlcss' || '&' ||
                     'destype=cache' || '&' ||
                     'P_1=' || :ItemID || '&' ||
                     'P_2=' || :ItemName;
SRW.Set_Hyperlink(temp);
return (TRUE);
end;The hyperlink showed, and I can see the rep_detail.jsp showed in the same browser after I clicked the hyperlink.
The problem is, the hyperlink has to include the reports path and also userid and password.
If I did not put the userid and password, it will showed in another browse that
"The report has uncompiled PL/SQL"
How can I hide those userid, password, and the reports path?
BTW, Is there anyway to show the report callee in different page (precisely, open another IE) from the report caller?
Any help would be grateful.
Many thanks,
Buntoro

Hi,
Thanks for the answers.
Yet, I am still doubt about using cgicmd.dat.
I have looked around in this forum saying that it is not secure to use cgicmd.dat. Because all report request does not use authentication (the client can directly open report without login).
In Form, I can use the On-Logon to do the Oracle Form login (to do logon to the database), and then I use my own custom user login to restrict the menu for each user.
I do this since I want to restrict the user,
i.e user A can only view the sales form as well as sales report,
user B can only view the purchasing form as well as purchasing report.
Well, I am not so fond about the SSO itself.
It comes to my mind, since I don't have to re-login (to the database) each time I call another form (login database is only once at the first Form, On-Logon). It also goes to when calling the report caller.
What is RAD?
How can we use it?
Is OID = Oracle Internet Directory?
If true, maybe, I won't use it since I don't understand about it also.
Why we don't have to specify the userid and password when Form calls Report1 (using Run_Report_Object and Web.Show_Document())?
But we have to specify the userid and password when Report1 calls Report2.
Any help is appreciated.
Many thanks,
Buntoro

Installation Nightmare and no help from customer service

I just spent July 2, 3, 5 from 11a-6p and Saturday July 6 from 8-2 waiting for installation of my fios service in my new apartment. When i called them to let them know I was moving they insisted it was available at my new location. When the tech got there at 2 on 7/2, the wiring was not done in the apartment and they needed the help of another type of guy who works for a sub contractor. They called that tech, who said he was coming by the end of the day and he never showed up. This happened again on Wednesday and Thursday. I spent three days of my summer vacation in my house with three kids waiting for someone who had no intention of coming. I called customer service three times and finally got a supervisor on Saturday am who told me they could not tell me if that outside contractor was ever going to show up. They apologized, but thats it. I asked to cancel my service and they were shocked. I had no service anyway. So they transfer me to a relief agent, who was also sympathetic, but told me the chances of the outside contractor showing up were slim and none and that they could schedule me for the end of the following week. That would make it two weeks with no phone/internet/tv but even worse, my vacation was over. I can't even describe how upset I am about losing precious time with my three small children. They finally showed up as I was walking out the door with the three kids to go to the beach and they came walking in. I have not received any kind of help from customer service other than for them to tell me they have no control over their subcontrator. I don't know what to say other than it was a total nightmare. For what I pay for service for the past five years I expected a lot more of them

Ihotka, if you have a problem w/QT's refund process you should post your concerns over @ QuickTime Feedback.

Calling Report from Menu (Oracle Forms 10g)

We have the applications in Forms6i & Reports 6i (Client Server) and migrating to Forms 10g and Reports 10g. We have the menu, from that menu we are calling all the forms and Reports. For especially Reports earlier we user RUN_PRODUCT but now 10g it is not working. How can call the report using RUN_REPORT_OBJECT
Important things we have some dynamic parameters (input) to the each report. That means when i called the report from the menu i need to get first parameter form to take the parameters and then can be run the report.

Here is the code to call report from menu in 10g
DECLARE
pl_id ParamList;
repid REPORT_OBJECT;
v_rep varchar2(100);
v_server VARCHAR2(100);
rep_status varchar2(100);
v_host VARCHAR2(100);
BEGIN
     select rep_server into v_server from reports_data;
     select machine into v_host from reports_data;
pl_id := Get_Parameter_List('tmpdata');
     IF NOT Id_Null(pl_id) THEN
     Destroy_Parameter_List( pl_id );
     END IF;
     pl_id := Create_Parameter_List('tmpdata');
Add_Parameter(pl_id,'P_C_CODE',TEXT_PARAMETER,:GLOBAL.COMPANY);
Add_Parameter(pl_id,'P_B_CODE',TEXT_PARAMETER,:GLOBAL.BRANCH);
     repid := find_report_object('REPORTOBJ');
     SET_REPORT_OBJECT_PROPERTY(repid,REPORT_FILENAME,getpath||'E_VOUCHER_ENTRY.RDF');
          SET_REPORT_OBJECT_PROPERTY(repid,REPORT_COMM_MODE,SYNCHRONOUS);
          SET_REPORT_OBJECT_PROPERTY(repid,REPORT_DESFORMAT,'htmlcss');
          SET_REPORT_OBJECT_PROPERTY(repid,REPORT_SERVER,v_server);
          v_rep := RUN_REPORT_OBJECT(repid, pl_id);
          rep_status := REPORT_OBJECT_STATUS(v_rep);
          WHILE rep_status in ('RUNNING','OPENING_REPORT','ENQUEUED')
               LOOP
                    rep_status := report_object_status(v_rep);
                         message('Running');
               END LOOP;
          IF rep_status = 'FINISHED' or rep_status is NULL THEN
               --Display report in the browser
               WEB.SHOW_DOCUMENT('http://'||v_host||'/reports/rwservlet/getjobid'||substr(v_rep,instr(v_rep,'_',-1)+1)||'?'||'server='||v_server,'_blank');
          ELSE
               null;
     END IF;
END;

Getting rep-3002 when calling report from form on web

i am getting rep-3002 when i call report from a form on web environment. Report is in character mode. It is coming proper if i change it to bitmap. but my requirement is of character mode. pl. give some solution.

Hello,
If you are running in WinNT/2000 environment, the NT/2000 user which runs the Report Server service must have a printer defined. In the control panel, look at the properties for the Report Server to see what user it runs as. Log in as that user and make sure a default printer is defined.
Regards,
The Oracle Reports Team --skw

Calling reports from oracle forms 9i

Hi
I succeded to call reports from oracle forms but for I have a problem for only one report so I can't call it. this a part of the code I'm using :
declare
     pl_id2 ParamList;
     pl_name2 VARCHAR2(30) := 'liste2';
v_rep VARCHAR2(100);
     rep_status VARCHAR2(20);
begin
pl_id2 := get_parameter_list(pl_name2);
if (Id_Null(pl_id2) )THEN
pl_id2 := Create_Parameter_List(pl_name2);
IF NOT Id_Null(pl_id2) THEN
     add_parameter(pl_id2,'mois',TEXT_PARAMETER,:mois);
END IF;
end if;
IF NOT Id_Null(pl_id2) THEN
if(:mois is not null) then
v_rep := RUN_REPORT_OBJECT('My_report',pl_id2);
message(v_rep);
rep_status := REPORT_OBJECT_STATUS(v_rep);
WHILE rep_status in ('RUNNING','OPENING_REPORT','ENQUEUED') LOOP
rep_status := report_object_status(v_rep);
END LOOP;
IF rep_status = 'FINISHED' THEN
WEB.SHOW_DOCUMENT('/reports/rwservlet/getjobid'||substr(v_rep,instr(v_rep,'_',-1)+1)||'?'||'server=repserver','_blank');
ELSE
message('Error when running report');
END IF;
end;
the problem I've remarqued is that the function message(v_rep) is always returning the value :'repserver_0'.
so when I execute the previous code I'm getting the 2 messages : 'repserver_0' and 'Error when running report'.
Rq: the report my_report is running very well in report builder.
does someone see where is the problem so can help me??
thanx.

Hi,
This usually happens when the report fails on the report server. To obtain details on why a particular report has failed, use the showjobs page :
http://server.domain:PORT/reports/rwservlet/showjobs?server=repserver
and check the detailed error occured.
This is logged as Bug:3017948. It is marked to be fixed in version 9.0.4 (Reports 10g) and also has one-off patches for version 9.0.2.3 on Windows platforms. If you need further assistance about patches, please raise a Service Request (SR) with Support via Metalink (http://metalink.oracle.com).
Regards,
-Bulent

How to invoke crystal reports from Oracle forms 11g R2 along with passing p

How to invoke crystal reports from Oracle forms 11g R2 along with passing parameter to it.
how to pass parameters to crystal report, please help.

how to pass parameters to crystal report, please help.This would entirely depend on crystal reports and you might find informations on crystal reports related communities more likely...I for one have seen crystal reports the last time about 12 years ago. And even back then I simply acknowledged it's existence instead of working with it.
Maybe crystal reports can be invoked via a URL call which would make it simple as you'd need simply build an URL and show the report using web.show_document. But that's pure speculation. Also you might not be the first with this requirement, so the solution to your problem might be right under your nose and just a little google search away ;)
cheers

Call Report from Report

Dear friends,
Any body know abt the script or process to call report from report.

Hi,
I have been able to call Report from Report using the hyperlink.
I put these code in my Field on the Report caller.
function F_3FormatTrigger return boolean is
temp varchar2(2000);
begin
temp := 'http://<computer_name>:8889/reports/rwservlet?';
temp := temp || 'server=repsrv' || '&' ||
                     'report=C:\MyReport\rep_detail.jsp' || '&' ||
                     'userid=scott/tiger@orcl' || '&' ||
                     'desformat=htmlcss' || '&' ||
                     'destype=cache' || '&' ||
                     'P_1=' || :ItemID || '&' ||
                     'P_2=' || :ItemName;
SRW.Set_Hyperlink(temp);
return (TRUE);
end;The hyperlink showed, and I can see the rep_detail.jsp showed in the same browser after I clicked the hyperlink.
The problem is, the hyperlink has to include the reports path and also userid and password.
If I did not put the userid and password, it will showed in another browse that
"The report has uncompiled PL/SQL"
How can I hide those userid, password, and the reports path?
BTW, Is there anyway to show the report callee in different page from the report caller?
Any help would be grateful.
Many thanks,
Buntoro

I purchased Season 5 of Dexter using the "pass" yesterday and itunes is downloading24 episodes (a double order). How do i stop it? How do you talk to a customer service person?

I purchased Season 5 of Dexter using a "pass" yesterday and today Itunes is downloading 24 episodes (a double order). How do I stop it?
Did I order twice by mistake? How do I contact an itunes customer service person?

If you ordered it in HD, then you get the SD version as well ( for viewing on ipod/iphone).
You cannot stop it. There is no phone number to call.
You can click "Support" at the top if this page and click the link under "Contact Us" to contact them.
You can look at your purchase history to see what you were billed for, but I would guess that you are seeing the HD and SD version as you should.

Can we call report from rfc.

Hi All,
Can we call report from rfc.
if it is possible please tell me the process.
i know the process to call rfc from report and from rfc.
but i dont know how to call report from rfc FM.
Thank you.

HI
you call report from rfc.
but you have to write the logic for that..
ex: 1st of all you have to create the fm in target system
then you have to call that fm using that rfc
and then you can call the report form the target system.

How to pull call reports from Customer Service phones

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