How to revert to firefox3.6 from firefox4.0

hello,
i tried accessing servicedesk.west.com after giving the userame and passwd, page loads perfect, but when i try to access any information it doesn't open in firefox4.0 but i can in other previous versions.
i disabled the popups as well

To see whether this problem is caused by the new HTML5 parser in Firefox 4, you can toggle it off like this:
(1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
(2) In the filter box, type or paste '''html5''' and pause while the list is filtered
(3) Double-click '''html5.parser.enable''' to toggle it to false (it should turn bold).
Then reload the West page and test again. Any improvement?
If necessary, here's the process to roll back:
First, I recommend backing up your Firefox settings in case something goes wrong. See [https://support.mozilla.com/en-US/kb/Backing+up+your+information Backing up your information]. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)
Next, download and save Firefox 3.6 to your desktop for future installation. http://www.mozilla.com/firefox/all-older
Close Firefox 4.
You could install Firefox 3.6 over it (many have reported success) or you could uninstall Firefox first. If you uninstall, do not remove your personal data and settings, just the program.
Unless you have installed an incompatible add-on, Firefox 3.6 should pick up where you left off. If there are serious issues, please post back with details.
Note: I haven't actually tried this myself!

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