How to route the workitem to Agent, when no agent found

1.when agent is not found, i was able to see the workitem in swi2_freq.
If this is case, how do i send workitem to an agent?
2. As this is a general task, but i didn't see this workitem in all user's inbox. is it true that if agent not found for a workitem,will be sent to all agents?
3. I set my userid as workflow administrator, but still am not able to forward workitems to any user in sap.(lack of authorizations). What kind of authorizations required to forward a workitem.
Any inputs on this...

1. Either you can set default agents for the task (or) modify the container elements in transaction SWIA (or) complete it manually without agent.
2. Its true that, for a task specified as general task, all users become possible agents. Remember that they dont become responsible agents. SAP agent assignment always take the intersection of possible and responsible agents. If you donts specify responsible agents, you cannot see workitem in anyone's inbox.
3. As told earlier, if you dont have authorization, check for the auth object in SU53 and get that added to your profile. Anyways, you can also check for the SAP provided standard authorizations for the workflow users in sap.com
regards,
Sandeep Josyula
*Mark if helpful

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