How to send Email to customer when clicked on hyperlink on SAP CRM web UI

Question

Hi all,
I am working with SAP CRM 7.0 EHP1. I have one field named Email on Complaint description page on Web client UI. I have made the field a hyperlink by using the setter getter methods of attribute in component workbench for the component -BT120H_CPL. Now I want to send one mail to customer who have raised the complaint when clicked on the hyperlink Email through SAP CRM if possible or by using Microsoft  outlook(Microsoft outlook is default mailing server on the system).
Please help !
Thanks and regards,
Kavita Chaudhary
Mobile: [phone]

Answer 1

Hi kavitha Chaudhary,
if you wan to send any details to outside mail id first you should get that person mail id. based on that you can send data to that mail id by using this code...
just fallow this code in your event..
DATA: send_request       TYPE REF TO cl_bcs.
DATA: text               TYPE bcsy_text.
DATA: document           TYPE REF TO cl_document_bcs.
DATA: sender             TYPE REF TO cl_sapuser_bcs.
DATA: recipient          TYPE REF TO if_recipient_bcs.
DATA: bcs_exception      TYPE REF TO cx_bcs.
DATA: sent_to_all        TYPE os_boolean.
TRY.
*     -------- create persistent send request ------------------------
       send_request = cl_bcs=>create_persistent( ).
*     -------- create and set document -------------------------------
*     create document from internal table with text
       APPEND 'Hi to all' TO text.
       document = cl_document_bcs=>create_document(
                       i_type    = 'RAW'
                       i_text    = text
                       i_length  = '12'
                       i_subject = 'test created by srinivas' ).
*     add document to send request
       CALL METHOD send_request->set_document( document ).
        sender = cl_sapuser_bcs=>create( sy-uname ).
       CALL METHOD send_request->set_sender
         EXPORTING
           i_sender = sender.
* hardcoded value im passing here u should capture customer mail id here..
data : lv_email type string.
lv_email = '[email protected]'.
*     --------- add recipient (e-mail address) -----------------------
*     create recipient - please replace e-mail address !!!
       recipient = cl_cam_address_bcs=>create_internet_address(
                                         lv_email ).
*     add recipient with its respective attributes to send request
       CALL METHOD send_request->add_recipient
         EXPORTING
           i_recipient = recipient
           i_express   = 'X'.
*     ---------- send document ---------------------------------------
       CALL METHOD send_request->send(
         EXPORTING
           i_with_error_screen = 'X'
         RECEIVING
           result              = sent_to_all ).
       IF sent_to_all = 'X'.
         WRITE text-003.
       ENDIF.
       COMMIT WORK.
* *                     exception handling
* * replace this very rudimentary exception handling
* * with your own one !!!
     CATCH cx_bcs INTO bcs_exception.
       WRITE: text-001.
       WRITE: text-002, bcs_exception->error_type.
       EXIT.
   ENDTRY.
after this go to sost transaction.
first you can see first mail.. select your recent mail id execute then you will get email..
try this and let me know..
if this is not working then see this link too this might be help full to you.
Hyperlink in Email using Send Mail Activity
Thanks & Regards,
Srinivask.