How to set % based charges ?

We are going to have some charges that are related to the quantity shipped and some that aren't.   Also we have some that have a minimum/maximum charge. Typically, if the charge is a % based charge, then it should be based on the quantity shipped.   If it is not a % based charge, then we will probably NOT base it on the quantity shipped.   So let's look at an example:
a. Order Restocking Percentage Charge = 20% of the order.   Order has 10 lines to be returned for a total amount of $100.    The customer actually returns 6 lines for $75.    Ideally we want the credit memo to show the restocking fee to be $15, and the order to still show that there is $5 restocking fee to be charged when the last 4 items for $25 are returned.     So either you are going to have to split the restocking fee line and add the split line to a fulfillment set that is associated to one of the lines that is still open, or don't split the restocking fee line and re-associate it to a line that is open, or figure out another method for doing charges that don't invoice until an item is shipped/returned.
b. Customer Down (15% of amount ordered, with a minimum $20 and a maximum of $170) The charge is associated to only 1 line for 100 pieces for $200 (therefore the Customer Down line would be $30).    Due to availability we are able to ship 40 pieces ($80).   The Customer Down charge percentage for this shipment would calculate as $12 (15% of $80), however there is a minimum charge, so the invoice for this particular shipment would be $20 (the minimum).   Since the line for the item to be shipped splits and shows 60 more pieces due, the Customer Down line should also split and be associated to the item split line, plus the amount still to charged would now be $10 (charge of $30 - $20 invoiced).    All future shipments would then also split as needed and the charge amount for Customer Down would be calculated as
if (total quantity shipped on all lines * %charge) > minimum
Then if (total quantity shipped on all lines * %charge) < charge on the order
Then charge amount to invoice = (total quantity shipped on all lines * %charge) - charge already invoiced
Else charge amount to invoice = $0
Else charge amount to invoice = $0
Any solution will be appreciated.
Thanks.

NitinJ,
I might be able to help with a, but I'm completely confused with what you are attempting with b.
For a, we have our restock fees set in Pricing to a Surcharge modifier with a pricing phase of "List Line Adjustment" in Bucket 2. This causes the modifier to adjust the unit selling price on each individual line independently. So the customer just gets less credit for each item than what they paid. We tried it initially with an inventory item method that you indicate above, creating a separate restock line for each product return line and tying them together with a fullfillment set, but really didn't like the way that worked.
For b, is this "Customer Down" line a separate line on the order? Is it some sort of pre-payment?
Jessica

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