How to trace customer choices on IVR tree

Hi,
Could any one suggest me that how can i check the choices that customer picks on IVR script, i have the CLI number of customer with me.
I want to verify that customers are sent to the right queue or not depending on their choice

You can see DTMF input in MIVR logs.
Here's an example of a Get Digit String followed by the caller entering a PIN number followed by pound.
14006698: May 12 19:52:22.518 EST %MIVR-ENG-7-UNK:Execute step of Task 34000037178 : CED = Get Digit String (--Triggering Contact--)14006699: May 12 19:52:22.642 EST %MIVR-SS_TEL-7-UNK:CallID:37208 MediaId:15727018/3 Task:34000037178 Digit received: 114006700: May 12 19:52:22.959 EST %MIVR-SS_TEL-7-UNK:CallID:37208 MediaId:15727018/3 Task:34000037178 Digit received: 214006701: May 12 19:52:23.202 EST %MIVR-SS_TEL-7-UNK:CallID:37208 MediaId:15727018/3 Task:34000037178 Digit received: 314006702: May 12 19:52:23.437 EST %MIVR-SS_TEL-7-UNK:CallID:37208 MediaId:15727018/3 Task:34000037178 Digit received: 414006703: May 12 19:52:23.727 EST %MIVR-SS_TEL-7-UNK:CallID:37208 MediaId:15727018/3 Task:34000037178 Digit received: 514006704: May 12 19:52:23.993 EST %MIVR-SS_TEL-7-UNK:CallID:37208 MediaId:15727018/3 Task:34000037178 Digit received: #
Anthony Holloway
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ORA-06512: at "APPS.XXPO_COSTFACTS_WEBADI_PKG", line 264
ORA-06512: at line 1
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Here is the package:
CREATE OR REPLACE PACKAGE BODY APPS.XXPO_COSTFACTS_WEBADI_PKG
AS
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                          P_CONTAINER_ID IN VARCHAR2
                        , P_SAIL_DATE IN DATE
                        , P_PO_NO IN VARCHAR2
                         ) IS
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    lf_err_flag     NUMBER := 0;
    ln_temp         NUMBER;
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              INTO ln_temp
              FROM DUAL
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      IF (P_PO_NO IS NULL) THEN
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              INTO ln_temp
              FROM PO_HEADERS
             WHERE Attribute4 = P_PO_NO;
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            WHEN OTHERS THEN
               lf_err_flag := 1;
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      END IF;
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     IF lv_err_msg is NULL THEN
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                ,FND_GLOBAL.USER_ID
                , trunc (sysdate)
                ,FND_GLOBAL.LOGIN_ID
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END upload_data;
END XXPO_COSTFACTS_WEBADI_PKG;

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Hi Friends,
How to get Text for nodes in Tree Structure
REPORT YFIIN_REP_TREE_STRUCTURE no standard page heading.
                   I N I T I A L I Z A T I O N
INITIALIZATION.
AUTHORITY-CHECK OBJECT 'ZPRCHK_NEW' :
                  ID 'YFIINICD' FIELD SY-TCODE.
IF SY-SUBRC NE 0.
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Public section
public section.
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Public section
public section.
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Private section
private section.
endclass.
*&                        Classes implementation
class screen_init implementation.
*&                        Method INIT_SCREEN
method init_screen.
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endmethod.
*&                        Method CONSTRUCTOR
method constructor.
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method fill_tree.
    data: node_table type table of abdemonode,
          node type abdemonode.
types:    begin of tree_node,
          folder(50) type c,
          tcode(60) type c,
          tcode1(60) type c,
          tcode2(60) type c,
          text(60) type c,
          text1(60) type c,
          text2(60) type c,
          end of tree_node.
data: wa_tree_node type tree_node,
            t_tree_node type table of tree_node.
wa_tree_node-folder = text-001.
wa_tree_node-tcode = text-002.
wa_tree_node-text = 'Creditors ageing'.
wa_tree_node-tcode1 = text-003.
wa_tree_node-text1 = 'GR/IR aging'.
wa_tree_node-tcode2 = text-004.
wa_tree_node-text2 = 'Bank Balance'.
append wa_tree_node to t_tree_node.
clear wa_tree_node .
wa_tree_node-folder = text-005.
wa_tree_node-tcode = text-006.
wa_tree_node-text = 'Creditors ageing'.
wa_tree_node-tcode1 = text-007.
wa_tree_node-text1 = 'Creditors ageing'.
wa_tree_node-tcode2 = text-008.
wa_tree_node-text2 = 'Creditors ageing'.
append wa_tree_node to t_tree_node.
clear wa_tree_node .
wa_tree_node-folder = text-009.
wa_tree_node-tcode = text-010.
wa_tree_node-text = 'Creditors ageing'.
wa_tree_node-tcode1 = text-011.
wa_tree_node-text1 = 'Creditors ageing'.
wa_tree_node-tcode2 = text-012.
wa_tree_node-text2 = 'Creditors ageing'.
append wa_tree_node to t_tree_node.
clear wa_tree_node .
node-hidden = ' '.                 " All nodes are visible,
    node-disabled = ' '.               " selectable,
    node-isfolder = 'X'.                                    " a folder,
    node-expander = ' '.               " have no '+' sign forexpansion.
    loop at t_tree_node into wa_tree_node.
      at new folder.
        node-isfolder = 'X'.                      " a folder,
        node-node_key = wa_tree_node-folder.
               clear node-relatkey.
        clear node-relatship.
        node-text = wa_tree_node-folder.
        node-n_image =   ' '.
        node-exp_image = ' '.
        append node to node_table.
      endat.
     at new tcode .
        node-isfolder = ' '.                          " a folder,
        node-n_image =   '@CS@'.       "AV is the internal code
        node-exp_image = '@CS@'.       "for an airplane icon
        node-node_key = wa_tree_node-tcode.
         node-text = wa_tree_node-text .
                 node-relatkey = wa_tree_node-folder.
        node-relatship = cl_gui_simple_tree=>relat_last_child.
      endat.
      append node to node_table.
    at new tcode1 .
        node-isfolder = ' '.                          " a folder,
        node-n_image =   '@CS@'.       "AV is the internal code
        node-exp_image = '@CS@'.       "for an airplane icon
        node-node_key = wa_tree_node-tcode1.
                 node-relatkey = wa_tree_node-folder.
        node-relatship = cl_gui_simple_tree=>relat_last_child.
          node-text = wa_tree_node-text1.
     endat.
      append node to node_table.
       at new tcode2 .
        node-isfolder = ' '.                          " a folder,
        node-n_image =   '@CS@'.       "AV is the internal code
        node-exp_image = '@CS@'.       "for an airplane icon
        node-node_key = wa_tree_node-tcode2.
                 node-relatkey = wa_tree_node-folder.
        node-relatship = cl_gui_simple_tree=>relat_last_child.
        node-text = wa_tree_node-text2.
     endat.
      append node to node_table.
    endloop.
    call method tree->add_nodes
         exporting table_structure_name = 'ABDEMONODE'
                   node_table = node_table.
endmethod.
endclass.
*&                        Class implementation
class screen_handler implementation.
*&                        Method CONSTRUCTOR
method constructor.
   create object: HTML_VIEWER exporting PARENT = CONTAINER,
                  LIST_VIEWER exporting I_PARENT = CONTAINER.
endmethod.
*&                 Method HANDLE_NODE_DOUBLE_CLICK
method handle_node_double_click.
case node_key(12).
when 'Creditors'.
submit YFIIN_REP_CREADITORS_AGING via selection-screen and return.
when 'Vendor'.
submit YFIIN_REP_VENDOR_OUTSTANDING via selection-screen and return.
when 'Customer'.
submit YFIIN_REP_CUSTOMER_OUTSTANDING via selection-screen and
return.
when 'GR/IR'.
submit YFIIN_REP_GRIR_AGING via selection-screen and return.
when 'Acc_Doc_List'.
submit YFIIN_REP_ACCOUNTINGDOCLIST via selection-screen and return.
when 'Bank Bal'.
submit YFIIN_REP_BANKBALANCE via selection-screen and return.
when 'Ven_Cus_Dtl'.
submit YFIIN_REP_VENDORCUST_DETAIL via selection-screen and return.
when 'G/L_Open_Bal'.
submit YFIIN_REP_OPENINGBALANCE via selection-screen and return.
when 'Usr_Authn'.
submit YFIIN_REP_USERAUTHRIZATION via selection-screen and return.
endcase.
endmethod.
endclass.
Program execution ************************************************
load-of-program.
call screen 9001.
at selection-screen.
Dialog Modules PBO
*&      Module STATUS_9001 OUTPUT
      text
module status_9001 output.
set pf-status 'SCREEN_9001'.
set titlebar 'TIT_9001'.
call method screen_init=>init_screen.
endmodule.                 " STATUS_9001 OUTPUT
Dialog Modules PAI
*&      Module USER_COMMAND_9001 INPUT
      text
module user_command_9001 input.
endmodule.                 " USER_COMMAND_9001 INPUT
*&      Module exit_9001 INPUT
      text
module exit_9001 input.
case sy-ucomm.
when 'EXIT'.
set screen 0.
endcase.
endmodule.
        exit_9001 INPUT

you can read the table node_table with nody key value which imports when docubble click the the tree node (Double clifk event).
Regards,
Gopi .
Reward points if helpfull.

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Thanks! You're a life saver
iPhoneから送信
2014/10/31 16:16、R_Kelly <[email protected]> のメッセージ:
How to Keep Custom Brushes in the Brush Panel Flyout Menu?
created by R_Kelly in Photoshop General Discussion - View the full discussion
Looks like you using mac os x?
There are two places you can put your brush presets file:
1. /Macintosh HD /Applications/Adobe Photoshop CS6/Presets/Brushes
2. /Users/User Name/Library/Application Support/Adobe/Adobe Photoshop CS6/Presets/Brushes
The difference is that the ones in the cs6 application folder show in your red area and the ones in the library show up below the red area with a separator line
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How to define custom event and how to trigger the defined event

hi,guys
hurry issue....................hope get help.
I am using oracle weblogic 10gr3 portal.and we choiced java portlet.as of now,we got some question about custom Event.hope you can give some idea....
thank you so much.
question detail:
1.for java portlet ,how to define custom event.
2.how to trigger this event.
3 about the data,may be sometime need to transit Biz data.
auctully,I just want to implements between two portlets communicate.
for example:
existing portletA,portletB.
portletA is a list,like:
A AA <button>
after I click this buttom,then portletB will be effect,it means they are interact with each other.
does anybody hit this issue before,if you solved pls share me .
thank you for you help....

Hello,
Please note that everything below applies to JSR168 portlets ONLY- JSR286 portlets and other portlet types handle events a little differently.
From inside your JSR168 portlet you can send an event during processAction or when receiving another event by using the PortletBackingContext object, such as:
import javax.portlet.ActionResponse;
import javax.portlet.ActionRequest;
import javax.servlet.http.HttpServletRequest;
import com.bea.netuix.servlets.controls.portlet.backing.PortletBackingContext;
public void processAction(ActionRequest actionRequest, ActionResponse actionResponse)
HttpServletRequest httpRequest = (HttpServletRequest) actionRequest.getAttribute("javax.servlet.request");
PortletBackingContext portletBackingContext = PortletBackingContext.getPortletBackingContext(httpRequest);
portletBackingContext.fireCustomEvent("customEvent", "This is a custom event");
To receive an event, in your .portlet file you just need to put in a "handleCustomEvent" tag specifying which method to call when the event is received, such as:
<?xml version="1.0" encoding="UTF-8"?>
<portal:root xmlns:netuix="http://www.bea.com/servers/netuix/xsd/controls/netuix/1.0.0"
xmlns:portal="http://www.bea.com/servers/netuix/xsd/portal/support/1.0.0"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xsi:schemaLocation="http://www.bea.com/servers/netuix/xsd/portal/support/1.0.0 portal-support-1_0_0.xsd">
<netuix:javaPortlet title="Listening Portlet" definitionLabel="yourPortletName">
<netuix:handleCustomEvent event="customEvent" eventLabel="customEvent" filterable="true" description="custom event handler">
<netuix:invokeJavaPortletMethod method="processCustomEvent"/>
</netuix:handleCustomEvent>
</netuix:javaPortlet>
</portal:root>
Then, in your receiving portlet the method "processCustomEvent" would receive the event, such as:
public void processCustomEvent(ActionRequest actionRequest, ActionResponse actionResponse, Event event)
The event payload can be any Serializable object you want, but for forward-compatibility with JSR286 it would be ideal if it had a valid JAXB binding.
Kevin

OTL: Timekeeper Layout, Custom Choice List

I have created a custom choice list on timecard. I have modified all templates (Time entry, confirmation, review and notification) I am using.
But when I create the timesheet through timekeeper I am not seeing those choice lists. How can I see custom choice lists on timekeeper.
I am using exception layout and we are on 12.0.4

Until 11.5.10.2, the custom choice lists done thru the LDT files are limited to self-service framework. Timekeeper customizations are handled via TK customization. It is documented in the implementing and using timekeeper white paper.

How to trace the pr's with ref to sales order incase ici is 2 in mrp view

Hi, maintained 2 in ici field of mrp4 view of the roh material master. system generated pr's without any ref to sales orders. pls advise how to trace which pr's are for which sales order? pls advise.

HI,
It is not possible to do in SAP if you give Individial/collective requirement as 2, It is possible if you give 1 but your point is that there will be more PRs in the system. Iit is not possible through customizing.
I would like to suggest you some options, which of course requires manual intervention.
1. Suppose system genrates purchase requistion of quantity 100,(if you maintain ici 2) then you need to split the pr quantity in to more line items and then specify the Account assignment as Sales order and specify the sales order number.
OR
1. You have to maintain the vaious sales order details in a Item text in PR.
Note: Make sure MRP is behaving correctly.
Regards,
Sreenivasa
Edited by: Sreenivasa Rao on May 5, 2010 9:47 AM

How to trace customer choices on IVR tree

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