How to use Apple Support Chat on iphone 5s

So I have an iPhone 5s. I went under apple support to try and get help with getting iMessage to work (it's activated but not working) and I chose the Live Chat option. They were able to initiate contact with me and send me a message, but I was unable to respond. I could type out my message, but there wasn't an option to actually send the message! I tried everything on the screen, but the person trying to help me wasn't receiving any of my messages. Does anyone know how to send your messages for chatting with a member of the Apple Support team?

You can't.  It's limited to exactly 100 calls.
http://www.apple.com/feedback/iphone.html

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    3   libsqlite3.dylib               0x00007fff8fba8c9f sqlite3PagerSharedLock + 2063
    4   libsqlite3.dylib               0x00007fff8fba7a97 sqlite3BtreeBeginTrans + 407
    5   libsqlite3.dylib               0x00007fff8fb9fac1 sqlite3InitOne + 593
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    7   libsqlite3.dylib               0x00007fff8fb91b86 sqlite3Pragma + 3094
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    10  libsqlite3.dylib               0x00007fff8fb7b5f6 sqlite3RunParser + 502
    11  libsqlite3.dylib               0x00007fff8fb7acfa sqlite3Prepare + 794
    12  libsqlite3.dylib               0x00007fff8fb7a8e7 sqlite3LockAndPrepare + 231
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    14  com.apple.Safari.framework     0x0000000100ee1da3 -[WBSSQLiteStatement initWithDatabase:query:] + 219
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    16  com.apple.Safari.framework     0x0000000100eb1808 -[WBSHistorySQLiteStore _openDatabase:andCheckIntegrity:] + 316
    17  com.apple.Safari.framework     0x0000000100eb1371 -[WBSHistorySQLiteStore _loadHistory] + 94
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    19  libdispatch.dylib             0x00007fff8a7dbc13 _dispatch_client_callout + 8
    20  libdispatch.dylib             0x00007fff8a7df365 _dispatch_queue_drain + 1100
    21  libdispatch.dylib             0x00007fff8a7e0ecc _dispatch_queue_invoke + 202
    22  libdispatch.dylib             0x00007fff8a7df154 _dispatch_queue_drain + 571
    23  libdispatch.dylib             0x00007fff8a7e0ecc _dispatch_queue_invoke + 202
    24  libdispatch.dylib             0x00007fff8a7de6b7 _dispatch_root_queue_drain + 463
    25  libdispatch.dylib             0x00007fff8a7ecfe4 _dispatch_worker_thread3 + 91
    26  libsystem_pthread.dylib       0x00007fff869b46cb _pthread_wqthread + 729
    27  libsystem_pthread.dylib       0x00007fff869b24a1 start_wqthread + 13
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    2   com.apple.QuartzCore           0x00007fff8e607d63 CA::Render::Server::server_thread(void*) + 198
    3   com.apple.QuartzCore           0x00007fff8e607c96 thread_fun + 25
    4   libsystem_pthread.dylib       0x00007fff869b42fc _pthread_body + 131
    5   libsystem_pthread.dylib       0x00007fff869b4279 _pthread_start + 176
    6   libsystem_pthread.dylib       0x00007fff869b24b1 thread_start + 13
    Thread 11:: com.apple.NSURLConnectionLoader
    0   libsystem_kernel.dylib         0x00007fff951b052e mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x00007fff951af69f mach_msg + 55
    2   com.apple.CoreFoundation       0x00007fff93f30b14 __CFRunLoopServiceMachPort + 212
    3   com.apple.CoreFoundation       0x00007fff93f2ffdb __CFRunLoopRun + 1371
    4   com.apple.CoreFoundation       0x00007fff93f2f838 CFRunLoopRunSpecific + 296
    5   com.apple.CFNetwork           0x00007fff8d3d0d20 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
    6   com.apple.Foundation           0x00007fff885d5b7a __NSThread__main__ + 1345
    7   libsystem_pthread.dylib       0x00007fff869b42fc _pthread_body + 131
    8   libsystem_pthread.dylib       0x00007fff869b4279 _pthread_start + 176
    9   libsystem_pthread.dylib       0x00007fff869b24b1 thread_start + 13
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    1   libsystem_pthread.dylib       0x00007fff869b42fc _pthread_body + 131
    2   libsystem_pthread.dylib       0x00007fff869b4279 _pthread_start + 176
    3   libsystem_pthread.dylib       0x00007fff869b24b1 thread_start + 13
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    1   libsystem_pthread.dylib       0x00007fff869b24a1 start_wqthread + 13
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    3   com.apple.JavaScriptCore       0x00000001016d6244 JSC::BlockAllocator::blockFreeingThreadMain() + 84
    4   com.apple.JavaScriptCore       0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_pthread.dylib       0x00007fff869b42fc _pthread_body + 131
    6   libsystem_pthread.dylib       0x00007fff869b4279 _pthread_start + 176
    7   libsystem_pthread.dylib       0x00007fff869b24b1 thread_start + 13
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    0   libsystem_kernel.dylib         0x00007fff951b5132 __psynch_cvwait + 10
    1   libc++.1.dylib                 0x00007fff8e3f2c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
    2   com.apple.JavaScriptCore       0x00000001016d686b JSC::GCThread::waitForNextPhase() + 171
    3   com.apple.JavaScriptCore       0x00000001016d66c8 JSC::GCThread::gcThreadMain() + 88
    4   com.apple.JavaScriptCore       0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_pthread.dylib       0x00007fff869b42fc _pthread_body + 131
    6   libsystem_pthread.dylib       0x00007fff869b4279 _pthread_start + 176
    7   libsystem_pthread.dylib       0x00007fff869b24b1 thread_start + 13
    Thread 17:: JavaScriptCore::Marking
    0   libsystem_kernel.dylib         0x00007fff951b5132 __psynch_cvwait + 10
    1   libc++.1.dylib                 0x00007fff8e3f2c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
    2   com.apple.JavaScriptCore       0x00000001016d686b JSC::GCThread::waitForNextPhase() + 171
    3   com.apple.JavaScriptCore       0x00000001016d66c8 JSC::GCThread::gcThreadMain() + 88
    4   com.apple.JavaScriptCore       0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_pthread.dylib       0x00007fff869b42fc _pthread_body + 131
    6   libsystem_pthread.dylib       0x00007fff869b4279 _pthread_start + 176
    7   libsystem_pthread.dylib       0x00007fff869b24b1 thread_start + 13
    Thread 18:: JavaScriptCore::Marking
    0   libsystem_kernel.dylib         0x00007fff951b5132 __psynch_cvwait + 10
    1   libc++.1.dylib                 0x00007fff8e3f2c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
    2   com.apple.JavaScriptCore       0x00000001016d686b JSC::GCThread::waitForNextPhase() + 171
    3   com.apple.JavaScriptCore       0x00000001016d66c8 JSC::GCThread::gcThreadMain() + 88
    4   com.apple.JavaScriptCore       0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_pthread.dylib       0x00007fff869b42fc _pthread_body + 131
    6   libsystem_pthread.dylib       0x00007fff869b4279 _pthread_start + 176
    7   libsystem_pthread.dylib       0x00007fff869b24b1 thread_start + 13
    Thread 19:: JavaScriptCore::Marking
    0   libsystem_kernel.dylib         0x00007fff951b5132 __psynch_cvwait + 10
    1   libc++.1.dylib                 0x00007fff8e3f2c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
    2   com.apple.JavaScriptCore       0x00000001016d686b JSC::GCThread::waitForNextPhase() + 171
    3   com.apple.JavaScriptCore       0x00000001016d66c8 JSC::GCThread::gcThreadMain() + 88
    4   com.apple.JavaScriptCore       0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_pthread.dylib       0x00007fff869b42fc _pthread_body + 131
    6   libsystem_pthread.dylib       0x00007fff869b4279 _pthread_start + 176
    7   libsystem_pthread.dylib       0x00007fff869b24b1 thread_start + 13
    Thread 20:: JavaScriptCore::Marking
    0   libsystem_kernel.dylib         0x00007fff951b5132 __psynch_cvwait + 10
    1   libc++.1.dylib                 0x00007fff8e3f2c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
    2   com.apple.JavaScriptCore       0x00000001016d686b JSC::GCThread::waitForNextPhase() + 171
    3   com.apple.JavaScriptCore       0x00000001016d66c8 JSC::GCThread::gcThreadMain() + 88
    4   com.apple.JavaScriptCore       0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_pthread.dylib       0x00007fff869b42fc _pthread_body + 131
    6   libsystem_pthread.dylib       0x00007fff869b4279 _pthread_start + 176
    7   libsystem_pthread.dylib       0x00007fff869b24b1 thread_start + 13
    Thread 21:: JavaScriptCore::Marking
    0   libsystem_kernel.dylib         0x00007fff951b5132 __psynch_cvwait + 10
    1   libc++.1.dylib                 0x00007fff8e3f2c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
    2   com.apple.JavaScriptCore       0x00000001016d686b JSC::GCThread::waitForNextPhase() + 171
    3   com.apple.JavaScriptCore       0x00000001016d66c8 JSC::GCThread::gcThreadMain() + 88
    4   com.apple.JavaScriptCore       0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_pthread.dylib       0x00007fff869b42fc _pthread_body + 131
    6   libsystem_pthread.dylib       0x00007fff869b4279 _pthread_start + 176
    7   libsystem_pthread.dylib       0x00007fff869b24b1 thread_start + 13
    Thread 22 Crashed:
    0   libsystem_pthread.dylib       0x00007fff869b2695 _pthread_mutex_lock + 87
    1   libsystem_c.dylib             0x00007fff91122b78 vfprintf_l + 28
    2   libsystem_c.dylib             0x00007fff9111b620 fprintf + 186
    3   ???                           0x000000010adc95dc 0 + 4477195740
    Thread 22 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x00007fff7868a1d8  rcx: 0x00007fff7868a1f0  rdx: 0x00000000000000a0
      rdi: 0x00007fff7868a1f0  rsi: 0x00007fff869b2b14  rbp: 0x000000010a05be30  rsp: 0x000000010a05bdb0
       r8: 0x000000010250c000   r9: 0x0000000000000054  r10: 0x0000000000000000  r11: 0x0000000000000206
      r12: 0x00007fff786896b8  r13: 0x0000000000000000  r14: 0x0000000000000000  r15: 0x0000000000000000
      rip: 0x00007fff869b2695  rfl: 0x0000000000010246  cr2: 0x0000000000000020
    Logical CPU:     2
    Error Code:      0x00000004
    Trap Number:     14
    Binary Images:
           0x1008d9000 -        0x1008d9fff  com.apple.Safari (8.0.2 - 10600.2.5) <2225AE13-780E-3234-9A05-9DD6D94EE96C> /Applications/Safari.app/Contents/MacOS/Safari
           0x1008e3000 -        0x10121cff7  com.apple.Safari.framework (10600 - 10600.2.5) <70257BE2-5D89-3EAA-8863-269880160EEE> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari
           0x1016c1000 -        0x101bd4ff3  com.apple.JavaScriptCore (10600 - 10600.2.1) <ABEF8FB3-6DC5-3FCF-9B4A-1DF6411063B0> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
           0x101d3e000 -        0x101ff2fff  com.apple.WebKit (10600 - 10600.2.5) <11CA89A1-A002-3FEB-8046-B31E92003AED> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit
           0x1022d0000 -        0x1022d0fff  com.apple.WebKit2 (10600 - 10600.2.5) <ED09F7D3-1F46-3925-8E11-D6AC3492658E> /System/Library/StagedFrameworks/Safari/WebKit2.framework/Versions/A/WebKit2
           0x1022da000 -        0x102416ffb  com.apple.WebKitLegacy (10600 - 10600.2.5) <0A88D3D6-F5BA-30F4-9D09-87DF653759FC> /System/Library/StagedFrameworks/Safari/WebKitLegacy.framework/Versions/A/WebKi tLegacy
           0x102510000 -        0x1034b5ff7  com.apple.WebCore (10600 - 10600.2.1) <628CB849-0E8D-3071-98A3-55E7D24087DF> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
           0x1086cb000 -        0x1086cbfff  com.apple.WebInspectorUI (10600 - 10600.2.1) <284BA94F-BD22-3E25-921A-6EE265AF2F0C> /System/Library/StagedFrameworks/Safari/WebInspectorUI.framework/Versions/A/Web InspectorUI
           0x1086e2000 -        0x1086e2ff5 +cl_kernels (???) <0A30550D-2D5D-42BC-B799-880A828A15D8> cl_kernels
           0x10890a000 -        0x108923ff7  com.apple.WebInspector (10600 - 10600.2.1) <3586BC26-3AD6-3ED6-B50B-945DDBA82999> /System/Library/StagedFrameworks/Safari/WebInspector.framework/Versions/A/WebIn spector
           0x10895f000 -        0x108a77fff  com.apple.mobiledevice (757.1.5.0.2 - 757.1.5.0.2) <364C6894-934B-3844-A77F-7DFEC21F8AEE> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice
           0x108af3000 -        0x108b28ff7  libssl.0.9.8.dylib (52) <70680606-475F-3C89-BB5F-E274253DC7C6> /usr/lib/libssl.0.9.8.dylib
           0x10936a000 -        0x10936afff +cl_kernels (???) <FE15EE35-6E82-42BA-8173-DFAE4A266A35> cl_kernels
           0x109e39000 -        0x109f1ffef  unorm8_bgra.dylib (2.4.5) <90797750-141F-3114-ACD0-A71363968678> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
        0x7fff657a0000 -     0x7fff657d6837  dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld
        0x7fff8696f000 -     0x7fff8698bfff  com.apple.GenerationalStorage (2.0 - 209.11) <9FF8DD11-25FB-3047-A5BF-9415339B3EEC> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
        0x7fff869ac000 -     0x7fff869b0ff7  libGIF.dylib (1231) <A349BA73-301E-3EDE-8A31-8ACE827C289E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
        0x7fff869b1000 -     0x7fff869bafff  libsystem_pthread.dylib (105.1.4) <26B1897F-0CD3-30F3-B55A-37CB45062D73> /usr/lib/system/libsystem_pthread.dylib
        0x7fff869bb000 -     0x7fff86a08ff3  com.apple.CoreMediaIO (601.0 - 4749) <DDB756B3-A281-3791-9744-1F52CF8E5EDB> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
        0x7fff86f1d000 -     0x7fff86f9afff  com.apple.CoreServices.OSServices (640.3 - 640.3) <28445162-08E9-3E24-84E4-617CE5FE1367> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
        0x7fff8704b000 -     0x7fff871a9ff3  com.apple.avfoundation (2.0 - 889.10) <4D1735C4-D055-31E9-8051-FED29F41F4F6> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
        0x7fff8724d000 -     0x7fff87261ff7  com.apple.ProtectedCloudStorage (1.0 - 1) <52CFE68A-0663-3756-AB5B-B42195026052> /System/Library/PrivateFrameworks/ProtectedCloudStorage.framework/Versions/A/Pr otectedCloudStorage
        0x7fff87304000 -     0x7fff87304fff  com.apple.audio.units.AudioUnit (1.12 - 1.12) <76EF1C9D-DEA4-3E55-A134-4099B2FD2CF2> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
        0x7fff8734c000 -     0x7fff873d0ff7  com.apple.ViewBridge (99.1 - 99.1) <B36779D4-BEAF-36DD-83AF-E67F639BFF36> /System/Library/PrivateFrameworks/ViewBridge.framework/Versions/A/ViewBridge
        0x7fff873d1000 -     0x7fff873d2fff  libDiagnosticMessagesClient.dylib (100) <2EE8E436-5CDC-34C5-9959-5BA218D507FB> /usr/lib/libDiagnosticMessagesClient.dylib
        0x7fff873d4000 -     0x7fff873ddff7  libsystem_notify.dylib (133.1.1) <61147800-F320-3DAA-850C-BADF33855F29> /usr/lib/system/libsystem_notify.dylib
        0x7fff873de000 -     0x7fff873e3ff7  libmacho.dylib (862) <126CA2ED-DE91-308F-8881-B9DAEC3C63B6> /usr/lib/system/libmacho.dylib
        0x7fff87422000 -     0x7fff8743dff7  com.apple.aps.framework (4.0 - 4.0) <9955CAFD-D56B-36E9-BB41-6F7F73317EB5> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService
        0x7fff874b2000 -     0x7fff874c7ffb  libCGInterfaces.dylib (294.1) <1A6AADE6-09EC-3054-85F9-E6A3607EBA70> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/Libraries/libCGInterfaces.dylib
        0x7fff874c8000 -     0x7fff877afffb  com.apple.CoreServices.CarbonCore (1108.1 - 1108.1) <55A16172-ACC0-38B7-8409-3CB92AF33973> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
        0x7fff878c9000 -     0x7fff87901ffb  libsystem_network.dylib (411) <C0B2313D-47BE-38A9-BEE6-2634A4F5E14B> /usr/lib/system/libsystem_network.dylib
        0x7fff87a92000 -     0x7fff87b38fff  com.apple.PDFKit (3.0 - 3.0) <C55D8F39-561D-32C7-A701-46F76D6CC151> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
        0x7fff87b39000 -     0x7fff87b6cff7  com.apple.MediaKit (16 - 757) <345EDAFE-3E39-3B0F-8D84-54657EC4396D> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
        0x7fff87b6d000 -     0x7fff87b75fff  libsystem_platform.dylib (63) <64E34079-D712-3D66-9CE2-418624A5C040> /usr/lib/system/libsystem_platform.dylib
        0x7fff87c41000 -     0x7fff87c73ff3  com.apple.frameworks.CoreDaemon (1.3 - 1.3) <C6DB0A07-F8E4-3837-BCA9-225F460EDA81> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
        0x7fff87c74000 -     0x7fff87ca0fff  libsandbox.1.dylib (358.1.1) <9A00BD06-579F-3EDF-9D4C-590DFE54B103> /usr/lib/libsandbox.1.dylib
        0x7fff87cc9000 -     0x7fff87d21ff7  com.apple.accounts.AccountsDaemon (113 - 113) <E0074FA1-1872-3F20-8445-3E2FEA290CFB> /System/Library/PrivateFrameworks/AccountsDaemon.framework/Versions/A/AccountsD aemon
        0x7fff87d22000 -     0x7fff87d25fff  com.apple.IOSurface (97 - 97) <D4B4D2B2-7B16-3174-9EA6-55E0A10B452D> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
        0x7fff87d2b000 -     0x7fff87e52fff  com.apple.coreui (2.1 - 305) <BB430677-D1F7-38DD-8F05-70E54352B8B5> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
        0x7fff87ec5000 -     0x7fff87ec5fff  com.apple.Accelerate.vecLib (3.10 - vecLib 3.10) <A48738CA-5B6F-3D14-97E9-2BFDFC3DCC06> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
        0x7fff87ec6000 -     0x7fff87ec8ff7  com.apple.securityhi (9.0 - 55006) <B1E09986-7AF0-3BD1-BAA1-B5514DFB7CD1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
        0x7fff87ec9000 -     0x7fff87f04fff  com.apple.Symbolication (1.4 - 56045) <D64571B1-4483-3FE2-BD67-A91360F79727> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
        0x7fff8856d000 -     0x7fff8889bff7  com.apple.Foundation (6.9 - 1151.16) <18EDD673-A010-3E99-956E-DA594CE1FA80> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
        0x7fff8889c000 -     0x7fff88d88fff  com.apple.MediaToolbox (1.0 - 1562.19) <36062C5F-CC37-3F50-8383-07A9C8C75F33> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
        0x7fff88db1000 -     0x7fff88db4ff7  com.apple.AppleSystemInfo (3.0 - 3.0) <E54DA0B2-3515-3B1C-A4BD-54A0B02B5612> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo
        0x7fff88db5000 -     0x7fff88e3efff  com.apple.CoreSymbolication (3.1 - 56072) <8CE81C95-49E8-389F-B989-67CC452C08D0> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
        0x7fff88e3f000 -     0x7fff890ebfff  com.apple.GeoServices (1.0 - 982.4.10) <8A7FE04A-2785-30E7-A6E2-DC15D170DAF5> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
        0x7fff890ec000 -     0x7fff890feff7  com.apple.CoreDuetDaemonProtocol (1.0 - 1) <CE9FABB4-1C5D-3F9B-9BB8-5CC50C3E5E31> /System/Library/PrivateFrameworks/CoreDuetDaemonProtocol.framework/Versions/A/C oreDuetDaemonProtocol
        0x7fff8915a000 -     0x7fff89169fff  com.apple.LangAnalysis (1.7.0 - 1.7.0) <D1E527E4-C561-352F-9457-E8C50232793C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
        0x7fff8916a000 -     0x7fff8916cfff  com.apple.EFILogin (2.0 - 2) <F0269EE2-3686-3A8A-8B83-F86974E35E90> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
        0x7fff89172000 -     0x7fff8922dff7  com.apple.DiscRecording (9.0 - 9000.4.1) <F70E600E-9668-3DF2-A3A8-61813DF9E2EE> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
        0x7fff8922e000 -     0x7fff89239fff  libGL.dylib (11.0.7) <C53344AD-8CE6-3111-AB94-BD4CA89ED84E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
        0x7fff8923a000 -     0x7fff8923fff7  com.apple.MediaAccessibility (1.0 - 61) <00A3E0B6-79AC-387E-B282-AADFBD5722F6> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility
        0x7fff89240000 -     0x7fff89246ff7  libsystem_networkextension.dylib (167.1.10) <29AB225B-D7FB-30ED-9600-65D44B9A9442> /usr/lib/system/libsystem_networkextension.dylib
        0x7fff892b5000 -     0x7fff892c7fff  libsasl2.2.dylib (193) <E523DD05-544B-3430-8AA9-672408A5AF8B> /usr/lib/libsasl2.2.dylib
        0x7fff892c8000 -     0x7fff894ad267  libobjc.A.dylib (646) <3B60CD90-74A2-3A5D-9686-B0772159792A> /usr/lib/libobjc.A.dylib
        0x7fff894ae000 -     0x7fff89571ff7  libvMisc.dylib (512) <A4E39464-52EA-34CB-9FFE-53E79B3C65F5> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
        0x7fff89581000 -     0x7fff89586ff7  com.apple.ServerInformation (2.0 - 1) <020F4A0E-F1A2-38AE-8F2B-22200CF1FC82> /System/Library/PrivateFrameworks/ServerInformation.framework/Versions/A/Server Information
        0x7fff89587000 -     0x7fff895b2ff3  libarchive.2.dylib (30) <8CBB4416-EBE9-3574-8ADC-44655D245F39> /usr/lib/libarchive.2.dylib
        0x7fff8960e000 -     0x7fff896afff7  com.apple.Bluetooth (4.3.1 - 4.3.1f2) <EDC78AEE-28E7-324C-9947-41A0814A8154> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
        0x7fff896b0000 -     0x7fff896bdfff  com.apple.ProtocolBuffer (1 - 225.1) <2D502FBB-D2A0-3937-A5C5-385FA65B3874> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer
        0x7fff896be000 -     0x7fff896c2fff  libCoreVMClient.dylib (79) <FC4E08E3-749E-32FF-B5E9-211F29864831> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
        0x7fff896c3000 -     0x7fff896c5fff  com.apple.OAuth (25 - 25) <EE765AF0-2BB6-3689-9EAA-689BF1F02A0D> /System/Library/PrivateFrameworks/OAuth.framework/Versions/A/OAuth

    There is no need to download anything to solve this problem.
    You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
    Back up all data before making any changes.
    Besides the files listed in the linked support article, you may also need to remove this file in the same way:
    ~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
    If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
    One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
    If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
    Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
    In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
    Still in System Preferences, open the App Store or Software Update pane and check the box marked
              Install system data files and security updates
    if it's not already checked.

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