HP 15-r020na Core i3 15.6 Inch 8GB 1TB Touch Laptop-None of the shortcuts on the keyboard work

My laptops shortcuts on the keyboard do not work,  such as the volume and brightness, ive tried them all while holding Fn down but nothing changes.
please help
thank you x

Hello @charlie27 ,
Welcome to the HP Forums!
Thank you for the information about the keyboard! I'll see what I can do to help
First, make sure the basic troubleshooting is done by trying these steps: Notebook Keyboard Troubleshooting (Windows 8)
Also, I think it would be a good idea to take apart the keyboard, or some of it, to determine if the keys are obstructed somehow. Some information on the supported method of cleaning the keyboard is mentioned in this document: Cleaning your Notebook PC
If this does not resolve the issue, I would reinstall Windows on the computer. The issue at this point would be software related, to some unknown extent. A recovery will address any software issue. First, make sure you backup everything you need to. Here is some information on how to do this: Backing Up Your Files
Once this is done, it is safe to reinstall the computer. Here is some additional information on how to do this properly: Performing an HP System Recovery
Please let me know if you have any other questions. Thanks and have a great day!
Mario
I worked on behalf of HP.

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