HP Chromebook Battery Issue - how to reopen case

I am coming here out of desperation.  My case number with HP is [Personal Information Removed].  I have a recharge issue.   They sent me a new charger which did not solve the problem because the problem is that the battery is not holding a charge and is taking way longer to charge to maximum.  Unfortunately, although I told them I was away from home for a couple of months, they closed the file before I came home and was able to test the new charger.  My file is now closed and I can't open a new one because my warrant expired while I was away from home but after I had reported the problem.
How do I get HP to reopen my file and deal with the real problem?
Thank you so much.
This question was solved.
View Solution.

@electricoutlet ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
I work for HP. However I speak only for myself, not for HP nor anyone else

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