HP Color Laserjet 3550 - the "attention" light won't turn off

I've tried everything I can think of for weeks but I can't get the "attention" light on my HP Color Laserjet 3550 to turn off.  It originally came on when a page on from the manual input tray got stuck maybe 20% of the way in.  It was a real easy fix,  I pulled the page out and now the "attention" light won't turn off.  So I can use the printer at all.  I've had this printer about a year. I purchased it used.  I've always had the manual feed tray as the default because I use this printer mostly for envelopes and less than 81/2 x11 printing as I have an old workhorse HP 4+ for all my straight 81/2 x 11 printing. I've rebooted. I've unhooked cables and the router.  I've opened up the printer and removed the casing (the plastic apparatus on the door)  and replaced it. The router is a 2Wire HomePortal 1800HG.  I'm just baffled here I've printed so much with the manual feed tray and I've had allot worse things happen that I've had to fix.  Now a simple stick like this and the light just wont' go off.

ShlomiL wrote:
HI Vern,
Where did you bought the printer? may you bought it from a different region than your current one?
What is the exact cartridge number of both the black and the tri-color ink cartridge, as well as their product number?
I bought the printyer in the US and the cartridges also came from the US,  probably no the same state.  Cartdridge # 97,  black # 96.  I don't see a product number.  This is the same # that was in the printer before and the same one I always used.   As soon as I pull it out the light goes out,  and on again as soon as I install it.  This is before the printer even cycles through it's "new cartdridge" routine,  if you know what I mean.
thanks for the reply

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