HP Envy M6 Microphone Issues

I have an HP Envy M6 running windows 8. I'm trying to record running an external mic through a guitar amp. The output from the guitar amp works, but when I plug it into the speaker/mic combo jack, it will only recognize it as a speaker, and not a mic. Is there any way to change how it recognizes the input?

Could you please give me the exact product number for your computer?
If you need help finding it, you can use the following link:
http://h10025.www1.hp.com/ewfrf/wc/findModel?cc=us&dlc=en&lc=en
Thanks,
Kyle
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Similar Messages

Microphone Issue's

I'm testing out adobe audition 3 and im having microphone issue's. Im tryin to record with a Blue Snowball USB Microphone, but after i go to Audio Hardware setup and set everthing to ASIO4ALL apply and press ok, i press record and it gives me a message that states, " The currently selected audio driver is not availible. Another application may be using the same driver or the device may not be properly connected or powerd. You can select a new driver using the Audio Hardware Set Up option." I was thinkin it was because i also have mixcraft 4 armed with the ASIO4ALL driver but than i disabled it and still no luck with adobe. Any suggestions?
P.S. : Does anyone have a link to get Adobe Audition 3 for free?

Apostrophes.

Audio/Microphone Issue - Lumia 920

I suddenly have an audio and microphone issue with my Lumia 920 which I've had for two months.
Regarding the microphone, people are suddenly having a tough time hearing me speak into the phone in conversation.
Regarding the audio, the noise from playing video is working, but I can not hear any music. The music is running, but no sound.
Very frustrating problems.
Thanks for any help.

I think Nokia is taking this issue way too lightly. It is now a rampant problem with the 920. People just cannot hear me when I make or receive a call. I do not have any protective case that would interfere with the microphone function etc.
I have searched the issue - and it is becoming a common problem that people have a hard time hearing you on a call - unless, that is, if you use speaker phone function.
Is Nokia going to address this issue - or keep treating it as a non-issue? I have requested a replacement from AT&T - but I anticipate the same issue coming up with it. I would rather not have my phone replaced - especially if Nokia/MS could issue an update that solves this issue.
Thanks

Internal microphone issue NB300

Have recently been using Skype and MSN and everything worked fine.
Then tried to download audio files from dctaphone using microphone socket again seems to work ok.
However now microphone on NB300 barely audible on receiving machines.
Screen surround ultra sensitive and high pitched feedback occasionally.
Have downloaded video downlaods but no significant improvement.
Concerned it may be hardware not software.
Toshiba machine diagnostics dont identify a problem.
Any help appreciated as not too technically minded.
Iain

Sorry for the delay in responding. Did as you suggested and ensured the settings were as shown on the website address you supplied. I have also restored system to a previous restore point which seems to have fixed the microphone issue but now they cannot receive video stream and video images not seen on my machine. Probably need to do some more tinkering. It is a shame that there is no way to record the system settings at a particular time so that in order to regularise the position you can reset manually.
Any way thank you again for your assistance
iain

HP Envy 17334 Touchpad issues

I wanted to let you know these are the things my touchpad has been doing:
-Very sluggish when first logging in to the computer.
-Randomly opens up windows that the arrow hovers over but I don't click on.
-Jumps around.
-Makes the window half screen.
-And just now when I logged on the slight tap on the left side doesn't work anymore and I have to click it all the way for it to take action. Last week the right click didn't work.
I have noticed that when you right click on the button on the lower right bar that looks like a index finger (says HP Control Zone when hovering over it) that if I go to Pointing Device Properties, then HP Control Zone Settings and click on Reset Devices, then click OK, that it worked just fine, but I have to do it EVERY time I log in to the computer, and then this last time when logging on, everything worked fine EXCEPT the left side light tap doesn't work: I have to click once hard instead of soft tap to get it to work when wanting to open up something.
I Googled problems people are having that are just like the ones I am having with the touchpad on the Envy and I have to say that this is quite frustrating and I'm scared I'll have the same results they have had, which with all of the things they tried -- only a few people seemed to have success with what troubleshooting techinques that were suggested to them. Some have actually even exchanged and gotten brand new computers and then had the SAME PROBLEM!?? Is this because the touchpad is a relatively new design and not perfected? I just bought this computer and like everything about it except obviously this problem -- A regular mouse works just fine, but I can't use a mouse most of the time because this computer will be used while travelling which I will be doing a lot of. HELP! If I send it in do be worked on will it even help as some of the people I've seen online are saying they are still experiencing problems.

Hi @ray-and-kitty ,
Thank you for visiting the HP Support Forums and Welcome. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link to get the support number for your region. They will be happy to assist you immediately.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

HP Envy 4500 connection issues

Hi. My Envy 4500 all the sudden will not print, becuase a message on my mac printer icon reads, 'Printer not connected." It HAS been connected....I don't know what happened. The driver appears to be missing from my computer, too. The printer itself, which is wireless, is lit up, so it is on. Ideas? Thank you.

Hello @bogarrity, and thanks for posting on the HP Forums!
I see you're running into connectivity and software issues. I'd be happy to help!
I am posting an HP Support documents below that will show you how to find which version of the Mac operating system you are using:
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP ENVY 4500 e-All-in-One Printer Drivers.
Good luck and please let me know the results of your troubleshooting steps. Thanks again for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Envy 15 fan issues and freezes

I recently got an Envy 15 via America (I'm British, currently living in South Korea) and absolutely loved the thing up until this past week.
I was running Crysis (and had been for a while with no problems) but noticed a strange sound over my headphones. I took them off and heard a horrible grinding noise coming from the (normally fairly noisy) fan. This is something different. It sounds like the fan is either loose or is brushing against something as it revolves. It seems to only do this when I run high performance programs and briefly when I turn it on, although more recently, I have noticed a louder than usual fan noise when it is fairly idle. Over the past two days, the Envy has frozen entirely when just web browsing (once on YouTube and once on Vimeo which leads me to think it may be a graphic-orientated problem).
I've used compressed air to see if it was a dust issue, which didn't seem to make a difference, and I updated the BIOS to F0.7 ( long shot) which also made no difference.
I'm concerned with my Warranty not being valid in Korea, and perhaps having to send it to America may have some issues too. Actually contacting HP Support is an issue as I can only use Skype to call and even selecting the language in the US phone support won't work without an actual phone. My Korean isn't amazing, so explaining things over the phone to Korea HP Support would be tricky too. I need the computer for a number of work-related things and can't do without it for an extended period of time. Seems like I'm in a bit of a tough situation.
Any suggestions? I assume opening it up will void the Warranty.

Use a programme called GPU-Z (its free google for it) , to moniter your temps your other temps aren't that high, the cpu can take up to 90c before it shuts down, the harddrive is the most important and should be no more than 40c.

HP Envy 13 Battery issues

Hi
I have an HPEnvy 13 notebook with the battery & slice battery it came with. I noticed recently that with the battery plugged in and the AC adaptor connected it would say "plugged in, not charging" and it would never power on when using battery only. I tried this with every combination of main battery, slice and main+slice.
The batteries slowly drained and are now unchargeable in this laptop. I tested the batteries in my mother's HP envy 13 and both the batteries worked OK. Neither of her batteries worked in my laptop but they DO in hers.
I've tried resetting the BIOS to defaults, tried hard resets - basically I've tried following all advice on the HP site that I can see to resolve this. The battery checker says all the batteries need replacing but the battery checker on the other envy says they are OK.
I have just spent £45 buying a brand new battery for this laptop and fresh out of the box, never been used, the HP battery checker says it needs replacing.
I think this is wrong. I think the laptop is at fault, all evidence suggests the batteries are good and it's only the laptop that's broken. I've checked all connectors, none are bent and all look clean (no dirt/tarnish buildup). I've also tried removing & reinstalling the ACPI drivers to no avail. Windows 7 is fully patched and up to date. The laptop does not generate any errors that I can see.
Please can someone assist? It's at the stage now where the notebook is useless as a laptop so I'm considering other options.
Many thanks

Hi davidc34,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see your notebook is not charging the batteries, but the batteries do charge when you install them in your Mom's Envy 13 . You took her battery and installed it in your Envy 13, but it did not charge either. You tested the batteries with your Envy and it said to replace them, but when you test the same batteries in your Mom's Envy they tested fine.
Having tested the batteries in this way, rules out the batteries themselves and brings us to the notebook.
I suggest calling HP support for assistance for your best course of action.
Please call HP technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. HP Technical Support Sitemap
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

HP Envy 15 Heating Issues and Screen Damage

Hello,
This is going to be quite long since I'm going to explain everything in as much detail as possible.
I bought my HP Envy 15 (j123tx) in September 2014 and for three months I had absolutely no issue with it (work wise and gaming wise) until one day I booted up the computer and noticed that a big rectangular portion of the screen (on the top - in the rectangular area that aligns with the touchpad when the lid is closed) was discoloured. Specifically it was much darker than the rest of the screen on a black background and yellow on a white background.
After checking to see if there was anything on the screen's surface, I realized it was a hardware issue and decided to use my warranty (of which I have another 8 months or so remaining). I told the retailers about the issue and they told me it could be because of the pressure applied on the lid (when it is closed) that affects the screen specifically in that area since the touchpad is a bit sunken in to the notebook's body. After expressing my displeasure at how inconvenient that is since I've taken very good care of my notebook and have only transported it in the HP notebook bag, they promised me that they would send it to the HP Service Center in Sri Lanka who would replace the display panel for me (obviously since my notebook is still under warranty).
After 10 working days, I went over to the retailer's warranty center and collected my notebook with the display panel replaced and the problem gone. I did however notice that the technicians had pasted a note next to the touchpad which read "Check the temperature of the touchpad. It could be heating up and damaging the screen". I asked the retailer's technicians what this meant and they told me that since the notebook has a magnesium (or magnesium based) body, it tends to heat up. The heat could also be heating up the touchpad (since that too seems to be made of magnesium). As a result whenever I close the lid of my notebook, the rectangular screen area directly above the touchpad could be heating up and thus getting damaged.
Now this to me seems like a huge product defect. I've been using HP notebooks for more than 8 years and I've never heard of this issue before. I asked the technicians how I could prevent this from occurring again and they told me to use the little cloth that came with the laptop when I bought it that is placed under the lid (between the screen and the keyboard) when the lid is closed.
While using that little cloth doesn't seem to be quite inconvenient, I'm very afraid that the problem will occur again and I'll have to get it fixed again which involves transferring all my data and losing my notebook for 2 weeks which is highly problematic for me as I require it for work. Should the problem occur again outside the warranty period, I feel I may have wasted a good amount of money on this notebook when I trusted HP over its competitors simply due to my past experiences with its reliability, durability and performance.
While I realize this is not a current issue - I would really like to know if this issue has been experienced before (my search did not turn up anything related) and if I do have to be worried about it happening again and if so, how I should go about handling it with the retailers (perhaps I should give it back and ask for a refund for selling me a defective product).
Thank you sincerely.
PS: I have attached a picture of the problem when it occurred for your reference.

Thanks for the prompt reply WeiH.
Sadly there doesn't seem to be an HP Service Center in my country (Sri Lanka). So now I'm really confused as to what my retailer's technicians meant by "we'll send it to the local HP Support Center and have your display panel replaced".
Whatever they did, the display panel has been replaced and I've been using it for less than a week so far with no issues. The touchpad hasn't really been heating up and has in fact been as warm as the rest of the notebook. Perhaps it's because I have now turned on the option of disabling the touchpad whenever an external cursor device is attached (since I primarily always use a mouse).
Needless to say, since we both have no clue as to how the touchpad overheated and damaged the screen (in the exact position and measurement as the touchpad) I feel like it's just a matter of time before it happens again.
Obviously I understand that there's little you can do on your side other than direct me to an HP Support Center. However I hope my worries are justified as I feel that as a consumer I shouldn't have to worry about my brand new product malfunctioning by no fault of my own.

HP Envy 15 Screen Issues

Hello,
I have a small problem.
Last night when I tried to turn on my HP Envy 15, the screen remained black.
At first, I thought the whole laptop was broken, but I noticed the LEDs over the Wifi and Sound button were still alit,
and the computer made the normal start up sounds.
The laptop logged on, etc etc, i could even hear certain programs turn on when I clicked randomly.
When I looked very carefully, I saw that the screen was actually all there, but it was just very dark (and I mean extremely dark, I had to shine a lamp on it to even see normally clear detail like the mouse pointer).
It was late, and I didn't want to panic, so I turned the laptop off, closed the lid, and took the battery out.
This morning, when I tried to turn the laptop on, same thing happened, except this time the screen didn't show everything really dark, it just flickered.
Normally this would not be such an issue, but I'm in a special situation.
I go to a boarding school in England, yet I got my laptop from a bestbuy in Canada as a present.
Currently, I am in Portugal with my father until early septermber and the ability to communicate with people on a day to day job is limited, let alone talking about computers.
What should I do?

Hi @lapp32
Welcome to the HP Support Community. I see that you are having a problem with your display screen. I will be happy to help you with that. You mentioned that you have only had this notebook for 5 months and you also mentioned having no warranty coverage. If you purchased this new then you have an automatic one year warranty and I would recommend giving us a call regarding the repair. You can reach HP Total Care at 1-800-474-6836 in North America or start here if you live outside of North America.
If you are 100% sure that you don't have a warranty then I can provide you with a Maintenance and Service Guide that will show you how to remove the display assembly so you can tighten everything up but opening the notebook would void any warranty. That is why I want to double check with you before I post it.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

HP ENVY 17 - Heating issues

Hello,
Has anybody found a solution for the extreme heat generated by HP ENVY 17.
Thanks,
Sanjay

I own an HP Envy 17, and I am highly dissatisfied with it. This computer was purchased when I made the decision to go back to school. I wanted a computer that would last me for at least four years. I honestly thought that this was the computer. I have always bought HP when it came to computers. Not anymore though. Since I have had this computer I have had to send it back twice for over heating. The first time they replaced the thermal module. I got the computer back and it worked okay for a little while. Then it started to overheat again. So I sent it back again. When I got it back the second time they had to replace a speaker, the optical disc drive. and reseat the thermal module. To me it was more than obvious that the over heating had caused some other issues within the computer. The day that I got it back it over heated again!!!! I called, and was told that it was my wireless mouse that was causing the issue. I tried explaining to the person that my mouse had nothing to do with over heating. This person also told me that when they had it the computer never over heated. I find that kind of hard to believe since they have replaced so many parts, and had to re-seat one of the parts. Through out this whole ordeal every person that I have talked to has told me that I needed to keep the computer on a flat surface. So that is what I have done. Yesterday I called HP yet again because my computer is over heating. They told me that they would send me the package to send it in for repair. I told the person that this was unacceptable, and asked to speak to a supervisor. I wanted one of two things. I either wanted a brand new machine, or I wanted my money back. At this point I was told that he did not have a supervisor, and he would have a case manager call me back within 24-48 hours. I received the phone call today. The case manager said that he had two options for me. One option was to have someone come to my house to look at it (but that would be the long way because it could take a couple of weeks), or I could send it in for repair again. By now I am more than irritated. I explained to him that his options were not acceptable, and told him the two options that I would accept. I also asked to talk to his supervisor. He told me that there was not a supervisor available, and that I would have to call back later. By this point I am so irritated that I see red. Before we hung up the phone he told me that whether or not the computer was replaced was under the discretion of HP. That is all fine, and well. However this computer has been nothing but problems since it was purchased. With that being said it is not my fault that the computer is over heating all the time. The only option for HP is to give me a new machine, or my money back. [Legal Discussion Removed] I should not have to send my computer back every couple of months because they have no idea what they are doing. I will never again buy any HP product.

HP Envy 17 heat issues

Hi everyone! At the beginning of this year I bought a HP Envy 17 both for school and gaming, so far I've been pretty happy with it. However, the day before yesterday I bought Far Cry 3 Blood Dragon, a game that my laptop should be able to handle pretty well. But when playing the game, the CPU reaches temperatures of 90-93C and the GPU seems to run steady at 91C. That's extremely hot, since I've been able to run Battlefield 3 and Crysis 3 running in the low 80C without issue.
Of course when I experienced this my first action was to clean up dust and debris from the vents (There was very little), but that didn't do anything major. Then I started lowering that settings of the game quite a bit, I went from high settings to low/medium settings as well as switching from DX11 to DX9, this didn't help either though. Then my last attempt was to close everything but the programs required to run the game, didn't help either.
So now I turn to you, the HP forum, for help. I figured if anyone knows how to fix it, it's you guys.
Here's my dxdiag:
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
           Language: Danish (Regional Setting: Danish)
System Manufacturer: Hewlett-Packard
       System Model: HP ENVY 17 Notebook PC
               BIOS: Default System BIOS
          Processor: Intel(R) Core(TM) i7 CPU       Q 720 @ 1.60GHz (8 CPUs), ~1.6GHz
             Memory: 8192MB RAM
Available OS Memory: 8126MB RAM
          Page File: 2786MB used, 13463MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
System DPI Setting: 120 DPI (125 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 64bit Unicode
GPU:
          Card name: ATI Mobility Radeon HD 5850
       Manufacturer: ATI Technologies Inc.
          Chip type: ATI display adapter (0x68A1)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_68A1&SUBSYS_144D103C&REV_00
     Display Memory: 4071 MB
   Dedicated Memory: 1011 MB
      Shared Memory: 3059 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
         Monitor Id: AUO159D
        Native Mode: 1920 x 1080(p) (60.064Hz)
        Output Type: Internal
        Driver Name: atiu9p64.dll,aticfx64.dll,aticfx64.dll,atiu9pag,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.14.0001.6099 (English)
     Driver Version: 8.712.0.0
        DDI Version: 11
       Driver Model: WDDM 1.1
Driver Attributes: Final Retail
   Driver Date/Size: 3/3/2010 07:06:36, 28160 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
Device Identifier: {D7B71EE2-2BE1-11CF-5F64-4C34A1C2C535}
          Vendor ID: 0x1002
          Device ID: 0x68A1
          SubSys ID: 0x144D103C
        Revision ID: 0x0000
Driver Strong Name: oem6.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Manhattan:8.712.0.0ci\ven_1002&dev_68a1&subsys_144d103c
     Rank Of Driver: 00E60001
        Video Accel: ModeMPEG2_A ModeMPEG2_C
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled
I hope you guys can help me, because I'm at a loss. Thanks!
This question was solved.
View Solution.

Master,
So it sounds like you know what you are doing.
I have to ask the obvious:
Are you already running a cooler under that notebook?   This works when the system is doing its best and all else is equal.
Commentary:
Should you have to run a cooler under a notebook for which you paid a bunch of money and you do not feel like it should be necessary? Personal option and opinion. I do not debate this particular issue with anyone. I run a fancy cooler under a hot running dv7t Quad. Works quite well, in fact.
If you are open to the idea, you can buy a cooler with lights, switches for on / off, fan speed control... you can opt to plug in your cooler to a powered hub so you do not have to run it directly off the notebook -- you do need to remember to turn the cooler on / off when it is connected this way -- you can stick a Hercules X-stand under the notebook between the cooler and the notebook for even more air circulation, and this way you don't even have to run the cooler as often since the notebook runs better with more air under it.
Just Google / search for any price range. The better coolers will run you between $40 and $70 or so US. You can get a cheap one that works for $20 US.   The Hercules X-stand is sold at Amazon.com and maybe some other places. ??
====================================================================================
Your system is not running slow.. nonetheless, you might scan the following:
Fan Runs Constantly, the PC Notebook Operates Slower than Expected and Generates Heat
====================================================================================
If you have not already done so, you can try this setting. Granted it is really for "performance" and NOT for heat generation. Anything that is not spinning cycles is saving you heat, so in that sense, it is saving you both resource and heat:
In Visual Settings Tab:
To turn OFF every Aero display enhancement:
Select "Adjust for best Performance" > OK
To turn OFF some display enhancements:
Select "Custom"
And CHECK - UNCHECK those features you desire to use > OK
====================================================================================
Good Luck!
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HP Envy dvd drive issues after the Windows 8.1 update

I have a HP Envy and after the Windows 8.1 update the dvd drive is not working. I can see the drve but it is difficult to get the drive to open or recognise there is a disc in it. What can I do?

Hello @Jenino,
I understand that you are having issues with the Optical Drive on your HP ENVY 7 PC. I would be happy to assist you, but first I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As with this I can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

HP Envy 23 touchscreen issues

Just purchased an HP Envy 23-d284 TouchSmart system a few days ago, and the touch screen started going haywire yesterday. It acts as though someone/something is constantly touching the screen, which causes the screen to react by giving context/right-click menus. Even at startup, while in the Start page, the first icon flashes with a check mark (as though it is being selected) and the bottom bar (unpin/uninstall options) flashes as well.
Once I'm on the desktop, I can't do anything since everytime I attempt to type or click on an icon, the context menu presents itself and overrides my selection.
I have cleaned the screen, done a full system restore, and ran a system scan with Windows Defender (Norton has been removed). No issues anywhere that I can find, and haven't seen anyone else out there with a similar complaint. Ideas?
Thanks.

Hi,
I purchased an HP Envy in October 2013 and mine is doing the same thing. I have called technical support and they installed some drivers, but it has not helped. My computer also acts like it has a mind of its own. I'd like to get this resolved before the warranty runs out.
Did you get any resolution on yours?
Thanks,

HP envy D411a wireless Issues.

Hello! im just having some issues with my hp ENVY D411a I'm using a Windows 7 OS.
I can connect my printer and laptop on my wireless router (cisco) but when im about to establish a communication between those two devices i get no luck.
here are the things i tried after connecting both of the devices to the same network.
1. tried to redo the connection through wireless setup wizard
2. tried to add a network printer under devices and printers
3.tried to add a local printer used standard TCP/IP port and entered the printers IP address (192.168.1.***).
4.tried to do an ADHOC connection ( IT WORKED but it monopolizes my network and i cannot connect to the Internet they told me you can convert adhoc connection to a wireless i just dont know how)
5. tried to uninstall and reinstall the software. ( no luck)
6. tried to put a static IP address on the printer ( still......)
7. tried to ping the printer ( printer cant be seen)
8. run the network diagnostic utility on HP (printer cannot be found but found out that the IP addresses of the printer, laptop and the router were on the same range)
9. turned off firewalls and antivirus.
10. restarted everything (guess what?)
Im thinking that there might be some problem with the router maybe it not letting the devices communicate.... Maybe its a mac filtering issue, what do you think?
I hope someone out there will help me out! This issue is taking over my life..... put me out of this misery huhuhuhu.

Here are a few ideas:
1. Make sure your router has the latest firmware (what model number is it?)
2. Change the 802.11g channel to 11.
3. Restart the router by unplugging it from power momentarily.
What error messages are you getting?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
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