HP LaserJet Pro CM1415fnw Color

MY PRINTER HAS 2 PROBLEMS:
1) IT JUST STARTED PRINTING ON ITS OWN, WITHOUT ANYONE REQUESTING A PRINT. EACH PAGE IS PRINTED WITH A HORIZONTAL YELLOW STRIPE. IT KEEPS RESTARTING AND PRINTING THE SAME YELLOW STRIPE PAGES ON ITS OWN IF LEFT ALONE.
IT SHOWS AN ERROR MESSAGE"PRINT FAILURE. IF ERROR REPEATS TURN OFF AND THEN ON." NOTHING CHANGES EVEN AFTER BEING RESTARTED.
IT SAYS THAT BLACK INK IS LOW BUT I'M HESITANT TO OPEN A BRAND NEW BLACK CARTRIDGE AND THE PROBLEM CONTINUES AFTER CHANGING IT.
2) THIS IS AN OLD PROBLEM. ONLY IN SCAN OR COPY MODE, THE COPIES OR FILE COME WITH ONLY ONE VERTICAL STRIPE.
THANKS IN ADVANCE.

Hi @SCOTTSIGN,
I see by your post that the printer keeps printing a document in memory with a yellow horizontal stripe down the middle and you are also having this issue when scanning and copying. I can help you with this.
If the printer is network, clear out the print queues on all the computers.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Please check your private messages for the reset for the printer if it continues to print.
In the forum beside your handle name just click on the envelope to view it.
Then finish the steps provided below:
Are you using Genuine HP Toner?
What are the toner levels?
Print a Diagnostics Page and Print Quality Page to find out the results.
(it might be one specific toner causing this issue)
On the printer touch setup, reports menu, diagnostics page.
On the printer touch setup, reports menu, print quality page.
Calibrate the printer.
On the printer touch the setup icon, system setup, Print Quality menu, and select the Color Calibration item.
Select the Calibrate Now option.
Run a cleaning page.
From the Home screen, touch the Setup icon.
Touch the Service menu.
Touch the Cleaning Page button.
Load plain letter or A4 paper when you are prompted.
Touch the OK button to begin the cleaning process.
A page feeds through the product slowly.
Discard the page when the process is completed.
I have provided a document also for Resolving Print Quality Issues.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

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HP LaserJet Pro CM1415fnw color MFP printing & scanning problems

Ever since I purchased this multifunction color printer, it has been unreliable. My Mac Mini running the latest OS (currently Mavericks OX 10.9.2) will be printing and scanning fine, and then at some point it can't find the scanner, the printing slows to an amazing crawl, and then the printing stops altogether. I have repeatedly attempted to set up the printer under Preferences and have installed the latest drivers from the HP website. When that works, it's a short-term fix; eventually, the bugs come back. The darn thing won't scan or print again, and I'm pretty fed up. I paid a premium price for a premium color multifunction printer for my home, and it has been nothing but a problem. Help!

Hello StoopBoy,
Welcome to the HP Support Forums.
I see that you have an HP LaserJet Pro CM1415fnw color MFP being operated on a Mac 10.9.2. The CM1415fnw will not maintain a continual connection to the computer displaying errors and very slow printing. Since you have done a great job already troubleshooting the issue some of the steps I suggest will have already been done by yourself.
I suggest you take these steps to help resolve the issue:
1. Reset the Printing Systems by following this Apple Document: Mac OS X: How to reset the printing system.
2. Uninstall the HP LaserJet Pro CM1415fnw color MFP with this HP document: Uninstall HP printer software.
3. Repair disk permissions on the Mac.
4. Check for and install any and all updates on the Mac.
5. Downlaod and Install the printer HP LaserJet Pro CM1415fnw color MFP software.
I hope this helps and will allow you to have more continual functionality with your Laserjet.
Thanks,
JERENDS
I work on behalf of HP
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HP LaserJet Pro CM1415fnw Color Multifunction Won't Print PDF Files

I recently encountered a problem where my HP LaserJet Pro CM1415fnw Color Multifunction would not print PDF files. I tried printing from Preview, Adobe Reader, Word and PDF Pen Pro and the document would not print. But the printer had no problem printing other formats such as JPG, DOCX etc. from the same computer both before and after.
What happened is that the computer indicated it sent the document to the printer and the printer screen showed "Printing Document" momentarily - but then the the printer screen would return to the Ready screen and the document would not print. There were not indications that the printer was having a problem.
I reinstalled the HP drivers - no change.
Finally I was able to print the document by opening in Photoshop and saving it as a JPG.
I am running OSX 10.9.2. on a MacBook Pro.
This question was solved.
View Solution.

Hi 5teve,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand you are unable to print PDF documents.
I will be happy to help you.
Check the driver name. If it shows HP Laserjet CM1415 - Airprint it would be the Apple driver.
Delete it and add the new driver in for just the HP Laserjet CM1415. You might have to click on the drop down to select it from the list.
Here is a screen shot for a example. Different printer showing though.
Please let me know the results.
Thank you for posting on the HP Forums.
Have a great day!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

HP LaserJet Pro CM1415fnw Color Multifunction Printer - CAN'T FIND ANY WIRELESS NETWORKS

PRINTER: HP LaserJet Pro CM1415fnw Color Multifunction Printer
OS: Windows 7
OWNED: Over 2 years with no problems
LOCATION/SET-UP: At my personal residence. All-in-one wireless router through cable company.
ISSUE: All of a sudden, printer cannot find any wireless networks. Nothing has recently changed in my service provider or equipment. I know that the router and internet is not the problem because our 2 smart phones and three laptops still connect. I've triend manually setting up the network using SSID and Keyphrase but still nothing.
HELP!
This question was solved.
View Solution.

I would perform a hard reset by removing the power from the entire machienethrough the powercord for thirty seconds. Following that I would reconnect the printer to the wireless network and set a static IP/
-Spencer

HP Laserjet Pro CM1415fnw Color MFP

Can you tell me the dimensions and weight of the box with everything included (printer, toners, and accessories) that the HP Laserjet Pro CM1415fnw Color MFP is shipped in ? I need this for shipping/costing purposes.

Here is what i have been able to find so far. I'll keep looking for your answer.
Physical dimensions
The dimensions listed are for the product without the power supply attached.
Height
608 mm (24 in)
Width
442 mm (17.4 in)
Depth
445 mm (17.5 in)
Weight
22.6 kg (49.8 lb)
Regards,
affableLJ
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Laserjet pro CM1415fnw color mfp - scanning size

When scanning a letter size document through the paper feed, the documents always scan legal size. I tried to change the paper size, but the only option given is "automatic". If I place a single piece of paper on the glass, it will scan letter size. If I have a 10 page document to scan, it takes too much time to place each sheet individually on the glass. Can someone help with instructions on getting letter size documents scanned through the paper feed to scan to letter size documents rather than legal size?

Hi @lejoco ,
I see that you are experiencing issues only when scanning from the ADF. The letter size is scanning as a A4 size.
I would really like to be able to help you resolve this issue.
What application are you scanning with?
If you installed the full software drivers, the scanning software would be HP Scan Software. Here is a screen shot of the paper options that you should be getting when scanning.
If you are still not able to change the paper sizes through the software, I would uninstall and reinstall it.
HP LaserJet Pro Series Full Solution Software and Driver.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

LaserJet Pro CM1415fnw color MFP frequently calibrates

HI, i've owned a laserjet pro CM1415 now for a few years and it frequently calibrates, often every few minutes. the only
way it stops is when i turn the printer off. It is now making weird noises when it calibrates. How can i fix this issue? thankyou

Hi @raja_inc,
I see that you are experiencing issues with the printer frequently calibrating and it making noises. I would like to help you resolve this issue.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
Inspect the toner cartridge for damage:
Examine the surface of the imaging drum on the bottom of the toner cartridge.
CAUTION: Do not touch the roller (imaging drum) on the bottom of the cartridge.
Finger prints on the imaging drum can cause print-quality problems.
Look for any scratches, fingerprints, toner, or other damage on the imaging drum.
Check for anything hanging out, such as the blade.
Did you recently change any of the toners?
Are you using Genuine HP Toner?
Any defects printed on the pages?
Do you get the noise when powering up the printer too?
If you do have the noise, then remove all the toners and restart the printer again to see if you have the same results, to find out if it is the printer on possibly one of the toners. Then put in one toner at a time, restart the printer, to find out which toner is causing the issue.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Laserjet Pro CM1415fnw color MFP

Scanning not working with software. ATT installed a new router and of course changed most things. I don't believe this is a firewall issue because the Toshiba notebook, the HP notebook connected and worked fine. The Lenovo notebook prints but you get the commucations issue with the Lenovo. I have loaded, uninstalled, and reloaded and this does not work. The printer and scanner doctor deletes the software that you need to scan.
It looks like this is a problem that several are having and this occured after a new router was installed. Before then it was working fine with the old router.

Welcome to the HP Forums revr,
I see by your post that after setting up the new router you can't scan.
I can help you with this issue.
Temporarily turn off the Antivirus software just to rule out it isn't causing any conflicts.
Try scanning again.
You might have to configure the Antivirus software to allow a connection with the printer.
When Attempting to Scan, a Firewall Notification Displays and the Scan Cannot Be Completed.
Run the Microsoft Fit It Tool. Diagnose and fix printer and printing problems automatically.
If you are still having issues then check that the scanning ports on the router are open. You can contact the router company to check and open these ports 9220/9500/427 on the router.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
When you ran the Print and Scan Doctor was there any issues with the Wia or Twain?
If there is anything else that I can help you with just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro C1415fn color MFP - fax won't work

I have a LaserJet Pro CM1415fn color MFP on a Windows 7 64-bit laptop. I've been using the printer for two years now.
At the moment the fax function only works if I use it manually (i.e. if I place a sheet of paper on the scanner, select the "Fax" button on the printer touch pad and dial the number). However, if I want to send a fax via the PC interface, it won't work.
For example, if I open a PDF, click on "Print" and select "HP LaserJet Professional CM 1410 Series Fax", nothing happens -- no window/interface will open. If I select "HP Send Fax" or "HP Fax Setup Wizard" from the program menu, nothing happens.
I've always been sending faxes this way and I just don't know what happened... Can anyone please help?
Thanks in advance!
Claudia

Hi @Clabee ,
I see that you can't fax from the PC anymore. I can help you with this.
If this just recently happened, I would do a System Restore back to when everything was working properly.
System Restore for Windows 7.
If you would prefer not to do the System Restore, uninstall and reinstall the printer software. It might become corrupted.
Here are the steps to run the uninstall from the computer or the CD.
To uninstall from program files:
Touch the Windows key and the E key to access the computer window.
Select the C drive.
Select program files or program files x86.
Open the HP and printer name folder.
Select uninstall.
Uninstall the software from the CD:
Touch the Windows key and the E key to access the computer window. Right click on the CD for the printer, left click open in a new window, double click on uninstall.
Disable all the start up programs and temporarily turn off the Antivirus Software. How to use MSCONFIG .
Click on the start up tab and click disable all.
Download, save and install the latest drivers.
HP LaserJet Pro CM1415fnw Color Multifunction Printer Drivers.
Test the printer and try sending a fax again from the PC.
Then you will need to go back in and enable the start up programs and turn the Antivirus Software back on again.
If you need further assistance, just let me know.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro CM1415fn Color Multifunction Printer unable to connect to webapps, webforms

Hello,
I'm able to print to my printer - HP LaserJet Pro CM1415fnw Color Multifunction Printer - over my local network and the printer is connected to the router via wireless connection. No connectivity issues as far as the local network goes..
The problem I'm having is that for the past week (perhaps longer but I only noticed it a week ago) I'm unable to download the web forms or web apps from the printer's screen menu. I keep getting the message: Unable to connect to the network, please check your network connection etc etc etc.
I successfully printed to my hpeprint email address, so at least the printer is connected to the eprint network, but still can't access/download any of the web forms or web apps.
Has anyone experiencd this? I'm really stuck, can't figure out what the issue could be seeing as how the printer seems to be working over the local network and am able to print documents that I send to me hp e-print email address. Any suggestions or assistance would be greatly appreciated. thanks in advance... Robert

You're lucky to have SOME ePrint functionality left! I got a new m177fw from HP and the printer simply won't enable ePrint. I get a constant connecting screen or connection error screen. There aren't any problems with my network and I spoke with a HP customer service representative over the phone and it seems they are clueless that ePrint is currently broken on HP's end.

Scanner forlaserjet pro cm1415fnw color mfp will not work

we have laserjet pro cm1415fnw color mfp which was working just find with our network, 2 computers and windows xp. Then the printer stopped working, I removed the software from both computer and reinstalled it. It worked fine on one but the other and error message comes up. It says it does not work with the operating system? but the two computers both have windows xp? I never had a problem before what happened and how can I fix it. I was able to get the printer to work without the disk but not the scannerhelpterry

Hi DJ_Subject,
I think what we need to do is go ahead and uninstall and reinstall the drivers, It may not have updated properly causing a communication error with the scanner and computer. First what we will do is go ahead and Unistall on Windows 8, please make sure you are removing all the HP Laserjet software.
Once we have successfully removed all software we can go ahead and Restore Network Defaults on the front panel of your Laserjet:
Setup Menu > Network Setup Menu > Restore Defaults
Now I would like you to go ahead and do a restart on your Router, LaserJet then Computer for atleast 60 seconds, then we will go ahead and turn them on in the way we turned them off so router first, Laserjet second and last the computer.
Now you will have to get your printer connected back to your network, let's go ahead and run the Wireless Setup Wizard on the front panel:
Setup Menu > Network Setup Menu > Wireless Menu > Wireless Setup Wizard
Once you have successfully connected to your network, we can go ahead and install the software and drivers please click on the link below:
HP LaserJet Pro Series Full Solution Software and Driver
Now you can go ahead and run the installation, this should have you back up and using the full features of your LaserJet Pro CM1415fnw.
I hope this has helped, please let me know if you require more assistance I would be happy to help
Thanks,
HevnLgh
I work on behalf of HP
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Loading the laserjet pro 200 color m251 nw one sheet at a time?

How are you supposed to load the laserjet pro 200 color m251 nw one sheet at a time?

Hi Choffman,
Thank you for visiting the HP Support Forums! To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/
I hope this helps!
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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LaserJet Pro 200 color mfp m276 Printing issues

I have had this printer for about a year now. Now it has started printing solid black lines across the page I am printing, whether it be from my computer or a fax. I can run the cleaning process from the printer and its fine for a few hours and then back to the solid black lines. It gets so bad there is more ink on the paper than white when it does this. Have tried everything I can think of to cure this to no avail. I am running hp cartridges and just plain white paper. Any ideas as to how to fix this. These lines are thick lines, just not _____ but are about 1 " wide each.
I really need help with this really soon or I will have to replace it with another brand. I use this in my office and can't have important faxes coming across with all these lines so I can't read it. I posted this Saturday and still waiting for someone to respond.

Hi @RandallRaley ,
I understand that when printing, you are getting solid black lines across the paper and now on the back of the paper. You are using HP cartridges, plain paper and have ran the cleanings with the same result. I can help you today.
Try another type of 20lb -24lb plain paper to see if you have the same results.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Update the printer's firmware. HP LaserJet Pro 200 color MFP M276nw Drivers.
Select your operating system, click next, click the link for firmware.
Try printing again.
If the issue persists, follow the steps for aligning and cleaning the toners, printing a Print Quality page, inspecting the toner for damage, checking the paper and driver settings to see if this will resolve the issue.
Troubleshooting Print Quality Issues.
How is the printer connected? (USB/Ethernet/Wireless)
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
Are you getting the black lines on the Hardware Self Tests also?
Where is the printer located? (on a desk, on a enclosed shelf in desk)
What kind of paper are you using?
What is the weight of the paper?
Was there any black on the toner?
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Laserjet pro 100 color mfp m175

We have a number of HP LaserJet Pro 100 Color MFP M175's in our school. They are connected to the network via ethernet cable rather than wirelessly. A number of users print to them either from a Windows XP (running service pack 2) desktop or from a Windows 7 (newly built) laptop. They were working fine for a few days and then all of a sudden they may have any of the following problems:
unsupported personality error printed at the top of a lot of pages (ie you may try and print one page but hundreds of pages come out with this error).
there may be an invalid driver error on the control panel on the printer
there may be weird alien-looking characters at the top of hundreds of blank pages
initially all of the printers had the driver installed that came with the printers, when we started getting the error, we then tried running the diagnostics doctor on the hp web site, which said all the drivers were valid. We have also tried using the universal print driver from the HP support website, but still get the problem after a few days. We can make all of the errors go away by re-installing any of the above drivers, but then the problem starts happening again after a few days. The server is Windows 2003R2 running service pack 2, we have tried installing the drivers on the server too, but they won't install. Another printer was set up this week in the school office which only has people printing from Windows 7 machines and doesn't have the error - this could be because it's too soon to happen yet, or maybe because there are no Windows XP machines printing to it? (It does print through the same server as the others) Help would be greatly appreciated, we are a school and so can't afford to be wasting lots of paper, plus this is taking up all of our time rather than fixing other issues! thanks in advance

Tammy, sounds like there could be a couple things that might cause this issue. The first of which is that the RJ45 cable you are using to connect the printer might have become corrupted. I would replace that cord and see if the issue remains.
Second, I want you to see about updating the firmware from this website :
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=5076465
If that still presents issues, you can use that same website to download the more recent drivers. I would uninstall the old version you have on the computer and then open that link and install the full feature software.
Let me know how that goes and I will get right back with you!
I hope you are having a wonderful week, and I hope that the weather where you are located is as beautiful there as it is here!
-Spencer

HP LaserJet Pro 200 color M251nw can't be detected on wired network

New LaserJet Pro 200 color M251nw connects to main computer and functions. Networked computer does not recognize the this new computer. Operating system is Windows XP.
IBM Printer 12 was the printer that was replaced. I used the same USB port that the previous printer was using. Some how the new HP is not being rcognized on the network and I cannot print from the 2nd computer which is connected by the network.
Marc

New LaserJet Pro 200 color M251nw connects to main computer and functions. Networked computer does not recognize the this new computer. Operating system is Windows XP.
IBM Printer 12 was the printer that was replaced. I used the same USB port that the previous printer was using. Some how the new HP is not being rcognized on the network and I cannot print from the 2nd computer which is connected by the network.
Marc

HP LaserJet Pro CM1415fnw Color

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