HP OfficeJet 7310 on Windows 7 64-bit

After using HP Solution Center on Windows 7 64-bit to scan images and documents to my computer for years, it suddenly stopped working. I got an error upon starting it that said there was an incomplete install. I tried installing the full printer solution from
the HP site, but that and the doctor app told me the drivers and software were already installed. No repair facility. So I uninstalled the whole works from Windows Control Panel - Programs and Features.
Then I ran the doctor, downloaded the full solution and ran. Result was a Runtime Error for hpzsetup.exe, telling me, "This a"pplication has
requested the Runtime to terminate it in an unusual way. Please contact the application's support team fro more information." So I am. The dialog indicates the error is in the Microsoft Visual C++ runtime library.
I was able to install the printer driver (see subject for hardware) using the add printer function in Windows Control Panel.

If there were a problem with .NET Framework 4.5.1 there would be numerous complaints about it. The last complaint posted about it turned out to be some file on the OP's system that was causing a conflict trying to install an application but gave
an error blaming .NET Framework. Once the offending file was identified and removed the application installed without any error.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

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Hp officejet pro l7590 windows 7 32-bit install fails

I have downloaded the HP Officejet Pro Full Feature Software and Driver for windows 7 (32-bit) for my Officejet Pro L7590 connected by USB cable to my computer. I right-click on the downloaded software and select "Run as Administrator". The installation hangs at step 7 of 8 and then shows me that the L7590 printer driver failed to install. When I look in my "Printers And Devices" I see the HP L7590, but right-clicking on it only shows scanner functions (no printer options). And no option to remove printer.
I have tried uninstalling the HP Software and reinstalling the HP Officejet Pro Full Feature Software and Driver as well I have tried installing the HP Officejet Pro Basic Print and Scan Driver from HP, all with the same failed results.
The only way I am able to use the printer is to uninstall all HP software and simply plug the USB cable to my computer. Then a printer driver is loaded and I can print. The problem is that I do not get the "Solution Center" functionality which I need for scanning.
Any help is greatly appreciated!
Thanks,
Lou

Just so we get off on the right foot, I am going to have you run through the un-instillation and re-installation of the printer again, but in a thorough and managed way. I would like to ask for information's sake if the PC you are using is a HP computer or another manufacturer. This may be useful in future steps if they are necessary. We will want to remove the PnP drivers (the ones that automatically loaded) as well.
First if you use a USB cord, make sure to remove it. Do not plug it back in until the software directs you to. Then go through the Devices and Printers, Programs and Features and Device Manager folders and insure that all copies, files, and programs related to the printer are removed. Then as directed, restart the computer.
In the START menu type "%temp%" and press ENTER. Here I want you to press Ctrl+A and hit DELETE. Some of the files will not allow you to delete them, skip those files and delete the majority that allows it.
Then follow this link to download the full feature software and drivers for the printer:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=3643...
Install that and let me know the result!
Have a great day!

I cannot find anywhere the BASIC DRIVER ONLY for the Officejet 7410xi for Windows 7 32-bit system.

Does anyone know where it is?
Basic driver only, win 7 32-bit.
I do not want the full feature becuase the installation has repeatedly fatal errored during installation

Hi:
What I would do is this...
Download but do not run the full driver.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-76971-1&cc=us&dlc=en&lc=en&...
Download and install this free file utility.
http://7-zip.org/
After you install 7-Zip, right click on the full feature software and driver file and select the 7-Zip option from the menu.
Select Extract to: and let it extract the file to the file name of the folder so it will be easy to find in the next step.
Now I think the driver you need is in the hposcu01 setup information file.
So, when you are ready to install the printer driver and you select "Have Disk" to navigate to the driver files, browse to the folder 7-zip extracted the files to\hposcu01, and select the HP Officejet 7400 from the list of devices and see if the driver installs that way.

HP Officejet 4500 G510g windows 7 64 bit impossible to download working driver from HP

Hi
I am connecting to an HP officejet 4500 with no installation discs. I have been trying to download driver from HP . All the installations just advise tht it has stopped working. I have downloaded the correct drivers from HP website using Chrome and IE but same issues. It would appear that HP just do not have any "working drivers" available for this printer.
I am aware that I need to not have the usb cable attached when installing the driver. I have now tried installing same driver so many times now maybe I need to uninstal the previous driver instal attempts.
Either way, the HP printer ran out of warrenty Nov 2011 so I cannot chat direct to HP but guess could call them at a cost but just to get a working driver this should not be necessary.
The Product code of the printer appears to be CB867A.
Any advice much appreciated as otherwise it will have to go in the bin and never HP again.
Cheers
This question was solved.
View Solution.

Hi John,
First of all, click the start button and type %temp% within the search box.
Open the listed Temp folder.
Remove any of this folder's contrent by clicking CTRL + A and then the Delete key.
Any of this contect is a temporary content and can be deleted with no issues.
Next run the OJ4500vG510g_m_Full_13-en.exe once again.
Once the error appears again, run the patch as you listed on your previous post once again.
If it still points to the A-F folder, open the newly created HP folder within the same Temp folder, copy its path and paste it into the patch once it shows the installation path and check for any change.
Please let me know if that may help,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

How do I purge print jobs on an officejet 4215 using windows 7 64 bit OS?

The all-in-one officejet 4215 will not print a print job nor will it delete the print job from the queue. I have uninstalled the printer and reinstalled, unpluged and disconnected from the network and nothing works.

Hi,
Please clarify your meaning "reinstalled" the printer - The driver for your printer already included within Windows7, any software you may use is not intended to Windows7.
May the stuck print job being printed upon restarting the PC?
If so, i would recomment you to try and disable the USB Ports power Management. It may cause connectivity issues with the LIDIL printing language being used by your printer:
Right click on Computer.
Click Manage.
Open the Device Manager from the left pane.
Locate the Universal Serial Bus Controller category, double click to expend it.
Locate the first USB Root Hub
Double click it, then click the Power Management tab.
Clear the Allow the computer to turn off this device to save power check box.
Click OK.
Repeat steps 6 through 8 for each USB Root Hub listed in the Device Manager.
Now follow and check for any improvement.
Please let me know of any progress,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Unable to install hp all in one officejet x64 drivers windows 8 it

unable to install hp all in one officejet x64 drivers windows 8 64 bit from hp website the select all button is not working.

Hello louvallee,
If you had upgraded you PC OS to win 8.1 and if you were able print with the prior OS, then you may have to first uninstall the existing printer software and try step#
Else
1) Please download and run the HP Printer Install Wizard from www.hp.com/go/tools
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Xp-windows7 64 bit uprade-install failures on officejet 7310

1 )successfully did a clean windows 7 (64bit) install on my hp multimedia desk top
2) down loaded driver (full suite) AIO_CDB_Net_Full_Win_WW_130_141.exe for my officejet 7310
3) installed with hardwire option via a router
4) install process found and recognized my 7310 via the router and ask me to select it- I did
5) in the final steps of install it put a big red X in the picture between the router and the printer and said “ could not complete the install because it could not find the printer
6) tried everthing possible-uninstall/reinstall-reset router-re-download the software-add a printer -failure-try windows “add a printer” –failure
6A) there are recent upgrades to the window7 64 bit driver due to “having your printer become invisible?” on the system-they require a succesfull install to be upgraded-can’t use them
7) TESTS PERFORMED
               Install with direct ubs connection-everthing works fine
               Try printing-via router-no direct ubs connection-works fine
               Try to open solutioncenter to scan-failure-“printer not installed ” or s/w install not complete etc.
I need a printer on my router since I have four computers-3 on xp
HELP anyone have this happen and know how to fix it

If there were a problem with .NET Framework 4.5.1 there would be numerous complaints about it. The last complaint posted about it turned out to be some file on the OP's system that was causing a conflict trying to install an application but gave
an error blaming .NET Framework. Once the offending file was identified and removed the application installed without any error.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

HP Officejet 4255 driver for Windows 7, 32 bit. Not in pull up list or OS(can't update)

HP Officejet 4255 driver for Windows 7, 32 bit.
Driver is not in pull up list and not in OS(can't update OS basic). Almost all series are listed but 4200 series is missing.
After upgrade to Windows 7, it has become a problem. Some solution should be given.
Can someone help?
Regards,
Raul

Ok, I found in the Net the drive 7uw706ww.zip, which is Version 6.1.4.2, while the updated version is 6.1.10.5 (7UW708WW).
I tried again the GPS, and it wasn't working.
Anyway, before downgrading, I tried to reinstall the new driver, downloading and installing the .exe instead going through System Update.
Result: now GPS is working (same place, same conditions, just 5 minutes later)!
Don't know where the difference is...
600, R52, T61p, X301

Software and Driver Installation for HP Officejet 7310 Crash on my new laptop running Windows 8.1

I am trying to load the software and drivers for my hp Officejet 7310 on my brand new Lenovo laptop which runs windows 8.1. I had successfully loaded the software last week. Unfortunately I lost the disk drive on my 2 week old computer. The store gave me another brand new Lenovo laptop. On the new laptop I get errors when I try to load what I think is the same software that I loaded on the other computer a week ago. I downloaded the software from the hp website.
The driver software download fine. Originally it then unzipped and a nice interface came up. I think I clicked the load button. A message box came up saying that it could not find a certain file in appData\local\temp\7xxx... I tried the download and install several more times. I think I then did windows updates and registered my version of office. I was thinking that with the other computer I must have had the computer in a different state such that the drivers and software installed without a hitch.
Things seem to have gotten worse. I do not get as far. It still downloads fine but now after unzipping rather than the nice interface with the "load" button I get the a message box.
The latest error is in a message box with the heading "Microsoft Visual C++ Runtime Library". The error says that Program:c:\users\...\appData\local\temp\7zS4237\setup.exe This application has requested the Runtime to terminate it in an unusual way.
I was able to connect the printer through the "add Printers" and am not actually too worried about having the whole "HP Solution" with the scanning interface. I am worried that this error will cause me problems in the future with other things. Thanks in advance for any help.
I saw similar issuesdiscussed on the web and have tried several things. I really do not want to reload the OS and start again. We have barely used the system and I have no idea how this problem occurred and so I would not know how to prevent it from happening again. I did stop and start the print service. I was tempted to "totally unload the hp print drivers" but the file names in the posted instructions did not exactly match my files. Another post mentioned making sure that I had the latest version of Adobe Flash Player loaded. I went to the adobe site and it said that it is part of windows 8.1's internet explorer. I ran the test and it seemed to work.
Could the HP installation failure have corrupted my version of Microsoft Visual C++ Runtime Library?
Thanks in advance for your help.

Hi Karen_M2,
Thank you for your response!
The HP software does require the C ++ run-time libraries in order to install correctly. Please see this guide, Microsoft Visual C++ Runtime Error May Display When Installing Certain Printers.
Here are the differences between the four types of uninstall:
1
Removes the Windows device discovery (Plug and Play) entries from the Windows registry. After running level 1, connect the USB cable to the all-in-one and let Windows try to discover the device again.
2
Performs Level 1 and removes the software drivers. After running level 2, run the all-in-one installer and use the "Add a new device" option to attempt to reinstall the all-in-one again.
3
Performs Levels 1 and 2 and removes the HP Photo and Imaging software. You must completely reinstall the all-in-one software after running level 3.
4
Performs Levels 1, 2 and 3, and removes HP Software Update. You must completely reinstall the all-in-one software after running level 4.
If you have an HP computer I would not recommend the L4 uninstall as it would also uninstall any other HP software you have installed besides your printer.
Definitely continue going through the post I had provided, Re: Error message Microsoft visual c++ runtime library.
If that still does not resolve your issue, or you cannot uninstall using one of the four methods above, then try the following:
Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Disable any antivirus programs. How to Disable Antivirus in Windows 8?
Disable any firewall programs. Windows Firewall from start to finish.
Create a new user account. Managing User Accounts and Logins (Windows 8).
Reinstall using the HP Printer Install Wizard for Windows.
Hope this information helps, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

OfficeJet Pro L7780 - Have to Restart Print Spooler every job I print (Windows 7 32-bit)

I have an OfficeJet Pro L7780 that shows as offline in Devices and Printers constantly. I discovered if I queue up print jobs to it and then restart the print spooler all of the jobs will come out perfectly then the printer will instantly go offline. Here is what I've done for troubleshooting already:
Upgrade to newest firmware (R2011NxNxeN0)
Factory Reset by hold # and 3 at boot
Changed Ink and Print Heads
Installed newest 14.0 driver (tried both Basic and IT Pro Driver)
Rebooted and restarted printer and computer
Tried all this on a 2nd Windows 7 computer with the same results
Anyone actually use this printer on Windows 7 32-bit over the wired network port!!?!
This question was solved.
View Solution.

Same printer, same problem, same remediation by restarting Printer Spooler service. Only difference is OS is Win 7 Ultimate 64-bit.
FYI- I'm using my L7780 via a wifi connection using WPA2 security and a static IP and network RAW printing to port 9100. The printer always appears available via network pings but not to the print spooler. As such, printer is always "grayed out" and disabled but will accept jobs into its queue.
After endless searching this is what appears to be working as a fix: Turn off SNMP on printer port.
Printer Properties -> Ports Tab -> (Select Port) -> Configure Port -> uncheck "SNMP Status Enabled"
Hopefully this works for others- but I also found mention that others found a fix in toggling other settings such as "Enable bidirection printing" check box. Who knows what seemingly unrelated software triggers this issue but it began one strange day and drove me crazy.

Unable to Install HP Officejet 4500 G510n-z Drivers on windows 8 64-bit

I have a new computer with windows 8 64-bit and officejet 4500 wireless (works perfect on windows 7).
I have downloaded the newest driver from hp site.
All the instalation pass except the last stage configuring the device, after a long runtime it stops
withe en error: "fatal error during instalation" than it unistalling the program, and almost at the end I get the same mesage
with the uninstall.
the printer and the fax are working properly only the scanner I hve to operate through paint or winfax because the
hp solution center was n ot installed.
I checked the divice manager and ther is no driver for the device.
I ran a program from hp "HPPSdr.exe" and it found a problem with the registration the device in the registry.
I have tried every thing tha was writen no hp site nothing helped.

I have copied all the erro mesage:
Log Name: Application
Source: Application Error
Date: 3/21/2013 9:34:24 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: user
Description:
Faulting application name: hpzscr40.exe, version: 14.0.304.0, time stamp: 0x500689b6
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16451, time stamp: 0x50988aa6
Exception code: 0xc00000fd
Fault offset: 0x00000000000145f4
Faulting process id: 0x1140
Faulting application start time: 0x01ce266ae929b8d9
Faulting application path: c:\program files (x86)\hp\digital imaging\{6b9b2e57-d988-4258-8a2c-6f3657a600bd}\setup\hpzscr40.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 5555e322-925e-11e2-be7b-bc5ff48a74f6
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-03-21T19:34:24.000000000Z" />
<EventRecordID>3929</EventRecordID>
<Channel>Application</Channel>
<Computer>user</Computer>
<Security />
</System>
<EventData>
<Data>hpzscr40.exe</Data>
<Data>14.0.304.0</Data>
<Data>500689b6</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.2.9200.16451</Data>
<Data>50988aa6</Data>
<Data>c00000fd</Data>
<Data>00000000000145f4</Data>
<Data>1140</Data>
<Data>01ce266ae929b8d9</Data>
<Data>c:\program files (x86)\hp\digital imaging\{6b9b2e57-d988-4258-8a2c-6f3657a600bd}\setup\hpzscr40.exe</Data>
<Data>C:\Windows\system32\KERNELBASE.dll</Data>
<Data>5555e322-925e-11e2-be7b-bc5ff48a74f6</Data>
I hope this will help you

Cannot print wirelessly from Windows 7 (64 bit) laptop to Officejet 6000 Wireless (E609n)

The printer is a HP Officejet 6000 Wireless (E609n) and is connected via usb to a Windows 7 (64 bit) desktop and the laptop has Windows 7 (64 bit) loaded.
No changes were made that I'm aware of other than the usual Windows updates.
Server is offline is displayed next to the printer icon on the laptop when printing is attempted.
The wireless network test report shows no problems.
I have rebooted the desktop and printer with no success.
The laptop used to print wirelessly without a problem.

I am not sure the Officejet 6000 can have both the wireless and USB ports active at the same time. You could try disconnecting for the USB cable and then power cycling the printer and trying to connect wirelessly. If you have the desktop connected to a router that also provices wireless capability you could connect the desktop with the network connection.
One other thing you might consider is sharing the printer on your network from the desktop computer. Next on the laptop computer do the following: go to the Devices and Printers folder, Add a Printer, Local Printer, Create a Port, Local Port, \\Computername\Printername (use the actual share name for the computer and printer), OK, then select HP (not Hewlett-Packard) for the manufacturer and select the appropriate HP Officejet 6000 series model.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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I am thinking of buying an Officejet 7610. I am running Windows 7 'x64 bit'.

I am thinking of buying an Officejet x64. I am running Windows 7 'x64 bit'. In the specifications it is stated that the maximum sheet size is 44" (1.01 metres) with Apple Computers, but only 19x13 " with Windows; why is there this difference, and can it be overcome in ANY way please?

I know that the program is old, however it was expensive to buy and I am really familiar with how it works, so that's why I would like to be able to do the cross over.
I don't work for Adobe but I can respond to a couple of your questions with certainty:
There is no upgrade (or crossgrade) path from Photoshop 7 Win to Photoshop 7 for Mac. That window closed many years ago.
Photoshop 7.0 will not run on modern Intel-based Macs. It was written for old PowerPC based Macs and the code will not run on Intel chips without Rosetta which is no longer available in current OS X operating systems.
System requirements | Photoshop
Your options for your new Mac
Buy Photoshop CS6 for Mac full version
Buy Photoshop Elements 13 for Mac
Join the Cloud and pay the monthly fee

Wireless Problems between laptop with OS Windows 7 64 bit and HP Officejet j4680 all in one

Hi I am having problems connecting wirelessly to a HP Officejet j4680 all in one printer, even though it has been connected wirelessly before, and also works fine with the cable in.
OS - Windows 7 64-bit
Error - driver errors, saying the printer is not compatible with windows 7 64 bit (however it has worked previously)
Changes to system - cannot remmeber making any changes to OS
Cheers

Uninstall the HP software using the uninistaller in the HP folder.
Restart your PC.
Get the latest software for your printer from the "Support & Drivers" link at the top of this page.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Need driver officejet v40 for new laptop, hp with windows 7 64 bit os.

new hp laptop...windows 7 64 bit os. need driver for old hp officejet v40 printer.

T2, you don't mention how much system memory that you have installed. Windows 7 will run best with 3GB of memory. Also, integrated memory is always lacking in any games. The 128MB is not allocated at one time. It is only used as needed. If you want to play games, you should upgrade your memory and upgrade to a standalone video card. I don't believe that a driver update will make any difference.
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
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HP OfficeJet 7310 on Windows 7 64-bit

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