HP Officejet Pro 8600 refuses to be recognized by my Windows 7 via router, USB or Ethernet cable

This is a really strange problem. I owned a computer store for 20 years and I had never encountered a wierd problem such as this. It really has me scratching my head.
I purchased the HP wireless printer 3 days ago, replacing a Kodak all in one wireless printer that I used for 3 months.
I have been trying for the past 3 days, working up to 10 hours per day on it, trying to get my main tower computer with 32 bit Windows 7 to recognize the printer via the wireless router, the USB cable direct and Ethernet cable from the router to the printer with no success.
The tower is hard wired to a TP-Link router.
Strange as it is, my 2 laptops, one with Windows Xp and the other with Windows Vista, had no problem at all connecting, accepting, installing and printing out test sheets for me. Both notebooks installed as they should have. However, my tower with 32 bit Windows 7 absolutely will not connect. There has to be something in the tower that is causing this problem.
I have tried to connect directly to the printer using an USB cable from my tower to the printer, it failed.
I have tried using an Ethernet cable plugged directly from the router to the printer, that failed also.
I have uninstalled the HP software 4 times, cleaned the registry and reinstalled the HP software with no different results.
I have booted up with minimum Microsoft files only, I have booted up in safe mode, I have booted up as Administrator - still the tower will not recognize the printer.
I have downloaded & installed the HP software as well as using the CD, the patch, the firmware upgrade and several other programs that HP offers, none has helped.
I have scanned and scanned the internet for possible solutions now for 3 days, nothing I have tried has worked yet.
I have removed my anti-virus software and shut off the firewall. It made no difference at all.
I manually added the HP printer on my tower via the control panel, it would not connect to the printer that way either.
I have restored my registry numerous times back to before any attempts to add the printer, that didn't help.
However, I can access the printer via my internet browser by typing in the printer's address 192.165.1.106
Believe it or not, I can print a test page from there and I can also scan the test page. I just can't get my tower to recognize this printer.
This is really driving me buggy, any suggestions or help would be greatly appreciated.
I currently have an HP 1300 Laserjet on the network, non-wireless, and it works great with all computers via the router.
I have a 2nd tower currently having a mother board repaired, I would bet that it will work when I get it back.

Thanks for your comments.
I tried a new Ethernet cable hard wired between the printer and the router. Since the computer is wired via an Ethernet cable to the router and the router is wired directly to the printer, one would think the computer would see the printer but it won't.
I also tried a brand new 10 foot USB cable between the computer and the printer, it failed and it wouldn't install the software either.
I am adding a 2nd hard drive next week and going dual boot, that should work on the new drive at least.
An associate, who is the best networking guy in town, just left my house after trying for 2 hours to find a cure or the problem, he finally gave up. Like me, he thinks it may be something in the registry.

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My hp officejet pro 8600 refuses to print emails sent to it saying thlook like spam or may contain a

Windows Vista 32-bit
Testing after installation.
Can't find a solution.

Are you printing the emails by sending them to the printer's email address?
The most common cause of the spam/virus error for ePrint is a blank subject line. This will trigger the spam filter as a blank subject is a common spam tactic.
Are you including a subject when sending the email to the printer?
ePrint should work as long as the following are met:
1. There is a subject.
2. The printer is the only recipient. If you need to send it to more than just the printer, then add the printer to the to field and all other address to the bcc (blind carbon copy) field.
3. There is something in the body to print or a supported attachment (PDFs, Word, photos, etc.).
4. To avoid wasting paper, I recommend disabling the signature. A signature automatically attaches to the body of an email and ePrint will print it. If an attachment is sent, this can result in extra paper being wasted.
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HP Officejet Pro 8600 e-All-in-One printer - N911a - Cannot scan

Hi Support,
I am getting very frustrated with my new printer. Now I have searched this forum and tried this and that, installed and uninstalled and run misc. HP tools, still I cannot use the "HP Scan" program from the PC and also not the "Scan to Computer" option from the printer.
I get an error message saying that "HP Officejet Pro 8600 was not found".
I am able to scan to a networkfolder - and printing is also possible.
I have activated every setting in the EWS admin module to be sure.
I have checked that these services are running (was mentioned in another support ticket):
- Remote Procedure Call RPC .
- DCOM Server Process Launcher
- RPC Endpoint Mapper
- Shell Hardware Detection
- Windows Image Acquisition (WIA)
and they are - so that is not the problem.
When I run the "HPPIW.exe" (Printer Install Wizard) downloaded from support - it says that the full installation is there except the drivers.
System info:
HP Officejet Pro 8600 e-All-in-One printer - N911a
Windows 7 Home Premium 64-bit
Product CD - holds driver version 24.2.0 ( which also is the latest version that I can download.)
Please someone help me, I was expecting to be able to use the product that I bought ;O)
Thanks,
Thomas, (Denmark)

Hi fogh,
Make sure that the firmware is the most current version, and then install the printer using the software from the link below. If you still have an issue I would suggest installing the printer on a different computer to help isolate the problem. Let me know what you find out?
Firmware:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-101905-2&cc=us&dlc=en&lc=en...
Software:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-97846-2&cc=us&dlc=en&lc=en&...
I am an HP employee.
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Intermittent wired network connection on HP OfficeJet Pro 8600

I've searched the forums and I haven't seen a problem/solution quite like I am experiencing, so I am starting a new thread.
I have a HP OfficeJet Pro 8600 that will only keep an intermittent connection to my router. Lately, it has been more often not than connected. I usually have to disconnect and connect the Ethernet cable to the back of the printer several times before it will show a connection, and then, only for a little while before it drops the connection again. When connected, everything works fine (printing, faxing, scanning).
When the printer is disconnected, the network status has a yield sign with an exclamation point inside. There are no blinking lights on the back where the network cable connects. When it connects (by me plugging and unplugging), the lights start flickering. I've tried several cables including known good ones to rule that possibility out. Cycling the power has no consistent affect. The router is otherwise working fine.
Here are other details that might help:
Model: HP OfficeJet Pro 8600 (N911a)
Firmware: up-to-date
Software drivers: up-to-date
Router: CISCO E3200
Connection: wired network
Static IP address reserved (not connecting with DHCP)
MAC filtering off
Main Computer: Windows 7 Service Pack 1
Wired Connection to the router
Can someone suggest a solution? My best guess is that the network card in the printer is bad, but I am willing to try an easier solution. Thanks.

Hi, are there any other peripherals using the RJ45 ports on the router?
Are you using a static IP address for the 8600?
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Officejet Pro 8600 Plus wont print from Mac 10.5.8

Hello,
I just purchased the Officejet Pro 8600 Plus and I'm running it wired through my router. I'm able to print with my PC, my IPad and my phone but I cant print with my mac running OS 10.5.8.
When I try to print it puts the document in the print que and says "printing" but nothing happens at the printer. I can scan to my mac from the printer and everything seems to indicate that the printer is connected.
I have downloaded the latest HP driver for Mac 10.5. Also i have reset the printer (holding down the option key while deleting the printer from the system preferences) several times and re-added the printer. Still nothing.
Any ideas?
Greg

Reset the printing system:
- Go to System Preferences > Print & Scan
- Option click the '+' sign and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
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HP Officejet Pro 8600 Plus Not Recognized On The Network

I have a CenturyLink DSL Modem/Router that has 4 ports on the back. I use Port 1 on the DSL Modem/Router to conntect to my NetGear Router. I use Port 2 on the DSL Modem/Router to connect my HP OfficeJet Pro 8600 Plus printer. I use Port 3 on the DSL Modem/Router to connect my Brother MFC-7360N printer. I am not using Port 4 of the DSL Modem/Router.
My NetGear Router is used to connect all wired desktop PC's (5) in the house.
I was able to successfully install the software for the Brother printer on all computers and can print on the Brother printer from any of the desktop pc's.
I have the software for the HP printer installed on all computers but on the WIN XP desktop pc I cannot detect the printer on the network. During the setup process the software detects that the HP printer and the WIN XP pc are connected to two different routers (the DSL Modem/Router is being detected as a router by the WIN XP pc). On the other desktop pc's which are running either WIN7 or WIN8 there is no detection problems even though the printer is connected to the DSL Modem/Router while the PC is conntected to the NetGear Router.
Does anyone have any knowledge as to why I am having this problem. The problem seems to be only with the WIN XP pc and not with the WIN7 or WIN8 pc's.
This question was solved.
View Solution.

You are running a double NAT scenario, not good. Simple fix, put the gateway unit (modem/router) in bridge mode, which will disable the router functions and just make it a modem. Now connect the Netgear router to the gateway unit and have this handle all your wired and wireless connections.
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My HP OfficeJet Pro 8600 won't connect to my wireless router

This is bizarre. I have had my HP OfficeJet Pro 8600 for about 6 months. It has generally worked fine, and we have used it wirelessly only. But now it refuses to connect to the router. It can FIND the router, and it can find other networks in the area, but it won't connect to the router. I ran the Wireless Network Test, and the results say:
Wireless On - Pass // Wireless Working - Pass //
Network Name (SSID) found - Pass // Wireless Networks Detected - 9
Printer Settings Consistent with Wireless Router Settings - Pass / No Filtering - FAIL //
So it recommends solution as follows: "1 If MAC Address filtering is enabled, and you would like to keep it enabled, you must add the Mac address of your printer to the list of permitted devices for your router before continuing."
Except, guess what, I don't have MAC Address filtering enabled. I wouldn't know how to do that, much less check for it.
Also, before today, this was never a problem. HELP!
Thanks....
If you are interested, here's more detail and background.
Before today, the only problem we have had is that frequently our Apple laptop (OS X 10.6) has trouble connecting to the printer. This has been odd because the printer is connected to the network, and so is the laptop, but the laptop can't find the printer - it thinks the printer is "offline" (even though it's not). Usually, if I wait a while, it will find the printer, and it will resolve itself work fine. If not, we sometimes have found that it can fix itself if you restart the laptop -- restarting the printer does not make a difference. In fact, I did exactly that today, and it resolved itself. And I printed. Fine, right?
But then I wanted to do more printing, and the problem of the laptop not finding the printer came up again, so I decided to really "get to the bottom of this." I don't remember exactly what I did, but somehow I was persuaded by the online help, that the correct solution would be to go into my System Preferences / Print and Fax, and click on the "-", which de-installs the printer, with the idea of re-installing the printer. But then when I tried to re-install the printer, it could not find the printer. Ugh! Wierdly, it found an 8600 Scanner, but not an 8600 printers. After installing and de-installing the 8600 scanner a few times, I eventually deinstalled everything, and I decided to start from scratch. I got my HP disk, and installed all the software again from the beginning (even though it was already there), and then it looked for my printer, but couldn't find it. So then I got a USB cord, and plugged that in.
So, now I have a situation where I do have a working printer via the USB cord, but no wireless connection at all. In particular, since the Office Jet Pro 8600 won't connect to the router, I don't know what else to do. My Apple MacBook pro is 2 feet away from the printer, and it is connected to the router just fine (as is my blackberry), and I have never before had a problem connecting to the wireless router by the printer.
Any suggestions?

There are two things that can trip the mac filtering test to fail: actual MAC address filtering setup (sounds like this is not the case) and using wireless channel 6 or automatic for wireless channel in the wireless network settings (in the router). Since it does show failed for MAC filtering and you do not use this option, try changing the wireless channel in the router to 1 or 11. Those two channels provide the best compatibility with printers due to less interference. Almost everything defaults to auto or 6 for the channel and this causes a lot of interference. This change should not affect anything at all. To do this, you may need to contact the router manufacturer as the process differs from router to router.
What brand and model is the router?
Has anything in the network settings changed at all?
What version is the Mac OS X? There may be additional steps to take as it sounds like there are two separate issues involved and this could be revisited later.
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Macbook Pro running Maverick doesn't recognize Officejet Pro 8600 Plus as a scanner

I am a new user to the Macbook, transitioning from Windows. I started with a preexisting Offciejet Pro 8500 but couldn't get it to work and discovered there were no Maverick drivers. I then bought and installed the Officejet Pro 8600 Plus wirelessly. I downloaded the HP software package for Mac. I can print. I can scan from the printer to the computer. I can use the HP Scan utility (although the HP apps folder also contains the 8500 apps and I'm not sure which is which). However, under System Preferences Printers and Scanners it only lists the 8600 as a printer and faxer; it does not appear under Scanner. And I cannot access it using PDF Converter for Mac, either. And it refuses to scan an entire legal page, stopping at the letter page limits, whether I use the document feeder or just place it on the glass.
( I also cannot figure out how to set up Network scanning - it asks for a folder address and I am not familiar with iOS nomenclature.)

Hi lahrm
I understand you are having issues scanning on the Maverick.
I will be happy to assist you with this.
I have included a document for how to scan on the Maverick.
I have provided a document for connection issues.
This document provides directions for scanning to a network folder.
If you need more assistance just let me know.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

HP Officejet Pro 8600 Premium e-All-in-One - N911n cartridge errors

Please help! I have an Officejet Pro 8600 all in one that is just over a year old, just out of warrenty... We don't use it much and so just had to change the ink cartridges for the first time. Once they were changed out, the printer gave me the warning that there is a cartridge error and that the Cyan failed. Even though it was a brand new cartridge, I bought another one and changed it again. I still get the same error message with the 2nd new one. I have been through everything on the HP website for troubleshooting this problem and nothing works! Please, does anyone have anything else I can do????

Sorry to hear you are still having this problem. So the yellow was out and you replaced the yellow and then the cyan failed?
Printers when left not used for some time, may have printhead issue, but if it's not even recognizing the cartridge, then more likely a hardware or board issue that may need professional service.
One thing you can try is to update the firmweare (if not already), http://ftp.hp.com/pub/softlib/software12/COL41945/bi-101905-5/OJP8600_N911a_R1322C.exe
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HP Officejet Pro 8600 Plus e-All-in-One - terrible print & scan options

I just purchased an HP Officejet Pro 8600 Plus e-All-in-One an the print options look like they were written by someone from the 1990s. There are no options for lower resolution - only draft, normal, best and no option for black and white - other than grayscale. The print options box is the default box that was originally develped in the 1990s - no kidding. I also tried scanning some items and the box to see the scan is about 5" x 5" and there is absolutely no way possible to see what was scanned. I originally loaded the software using the disk provided witih the printer, but then I went on line and downloaded the "Full" version - which loaded exactly what was on the disk. I can not believe HP is even selling this thing with these types of drivers. I loaded the drivers onto my HP Desktop, running Windows 7 home, 64 bit and my HP laptop running Windows 7 Ultimate, 64 bit. Both HP computers are Intel I7 Quad core computers w/ 9 & 12 Gb of RAM respectively.
What gives? Do I need to return this thing because it certainly does not work properly and is not up to the HP standard we expect - especially for the $300 it costs to buy the thing. I bought this all in one because HP refuses to update the drivers of my older HP scanner to support Windows 7. That scanner showed the preview with a full screen, allowed me to change resolutions of scans, colors, etc.
Has anyone else experienced this type of garbage?

I agree the HP customer services and product services suck. I have an Officejet Pro 8500 and consistently had problems.
I think I'll change to a Cannon printer or another company. It is apparent that HP does not care.

Problems with my printer HP Officejet pro 8600 Plus + Yosemite

Hi got problems with my printer HP Officejet pro 8600 Plus till I installed Yosemite it is not recognized so what can I do now.. No new drivers found by HP

Thanks for this AnnRT!
I've spent the best part of a day trying to figure this out. Everything was fine and then one day nothing worked! I have narrowed the issue down to Bonjour via WiFi as everything worked fine via USB, and via IP over WiFi.
I've now set a static IP for the printer and things seem to be working fine again
Thanks!
Chris

INTERNET NOT WORKING WITH PRINTER HP OFFICEJET PRO 8600

Hi,i have new printer HP OFFICEJET PRO 8600.if i connect printer to PC internet stops to work.I have mobilstick internet.Its working without printer.IF the printer is connected and i put mobilstick to PC its writeing the device cannot be recognized.The internet is working with old printer.
I have windows XP.thank you

It does sound like there is a compatibility problem. You might try posting on one of the computer boards to see if anyone has advice on a computer setting that might help solve the compatibility problem. Click Here
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Expert

HP OfficeJet Pro 8600 - The Really High Cost Per Page

On February 6, 2014 I bought an HP OfficeJet Pro 8600 all-in-one, including the OPTIONAL tray 2.
I use it in my home office with five computers. One is a new Apple MacBook Pro OS 10.9.5, another is a three year old HP Laptop on Windows 7, and another is a five year old Dell Desktop still on Windows XP.
I bought the printer to . . . print. I thought I might be a nice convenience to write business correspondence and print an envelope, without the need to change paper, or otherwise touch the printer until I was ready.
The printer is advertised, even in the user manual and box, to be capable of 1200 dpi printing, even though it uses the below average PCL Print Driver and not Post Script.
The printer works fine, but the HP driver and utility software must be written for a different printer. If I put HP Inkjet 20# paper in tray 2, and #10 envelopes in a locked tray 1, I can print at the "best print setting" which still isn't great. But it works.
If I put HP Premium Presentation Paper 32# paper in tray 2 ($8.00 per 100 sheets), and the same quality #10 envelope in tray 1, the printer software loses it's mind. It performs the same on all five computers.
When I try to print a business letter and envelope the print driver and HP utility grays out tray 2, and it grays out the "best" print setting. In short the only choice is NOT to use HP brand papers, or remove tray 2, print the business letters, and then remove the 8.5X11 HP Premium Paper, install envelopes, and print again. Not what I had in mind.
I've been in touch with HP as the printer is still under warranty. They offered a replacement, that will have the same printer an utility problems, or to buy it back at $175.
I bought the original printer for $249, tray 2 for $125, and 5 XL print cartridges for $149. That is a total of $588. If I sell it back to HP check out the cost per page. At $588 - $175 = $413/2742 total pages = 15 cents a page! Owch!!!
There is nothing wrong with the printer as such. The problem is the HP Utility and Driver. When did HP stop using a traditional warranty, and give pennies on the dollar, when they clearly have a software problem, they refuse to fix?

Hi there @Oceankey , welcome to the forums
I understand your Officejet 8600 is no longer copying an entire page from the scanner bed.
I am unsure of which troubleshooting steps you have tried for this problem however, I would suggest updating the firmware (if needed), power resetting the printer and to ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
Getting the Latest Firmware and Product Updates
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a wonderful day
R a i n b o w 7000I work on behalf of HP
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Officejet Pro 8600 will not print multiple copies

When I first set up my HP Officejet Pro 8600 I could print multiple copies. Not sure when, how, or why but I can no longer print more than one copy of any document at a time regardless if it is one page or 100 pages. I tried to update the drivers but the update failed as it said it could not uninstall the printer. When I did the error reporting it said there was no solution.
My OS is Window XP Home
The printer is connected via network.
I print mainly from MS Word 2010 and Adobe PDF files and I have the same issue from either program.
This question was solved.
View Solution.

Since the drivers and software refuses to update automatically, force it to. Uninstall all of the printer software and install it back using a fresh download. That will ensure that you have the latest driver and software for the printer installed and eliminate the need for updates for a while. I'll link them below. If that doesn't fix the problem with multiple documents not printing, try using an alternate driver for the printer. I'll link those instructions below. Let me know what happens.
HP Officejet Pro Full Feature Software and Driver
How to Assign Alternate Print Drivers in Different Versions of Windows
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Scanning a 4 x 6 photo, new HP Officejet Pro 8600 automatically scans the entire glass area.

The 8600 forces me to crop the scanned photo. My old 8500 automatically recognized only the photo (or multiple photos if more than one) and presented them as cropped final images. How can I do the same with the 8600? It is an Officet Pro 8600 Premium. I have a lot of photos to scan and it will take a long time if I have to crop each one. Why would HP go backwards in capability on a newer more expensive printer?

Hi Mar_R,
I saw your post on another forum thread I worked on previously; Re: Multiple photo scan on Officejet Pro 8600. I would like to help answer your inquiry and adjust your settings to auto crop your 4x6 photos.
Mar_R wrote on the other thread:
I just posted a related problem elsewhere in the forums with my new 8600. I have to wonder though, how can this be a Windows related problem, as only two days ago, when I had my 8500 running and connected, it could scan and recognize multiple photos and save them as separate files. I am running Windows 7 Professional 64 bit by the way, on an HP all in one computer. Yesterday, I uninstalled my 8500 driver and the 8500 HP Solution Center Software, and installed the new 8600 software and there is no function to recognize individual photo scans. In the hour or so between uninstalling the old HP printer software and installing the new, there were no updates to Windows. I submit that this is an oversight or ommission by HP from the software included with the printer. But I am puzzled as to how they can justify going backwards in capability from an older printer to a newer and more expensive one.
My response to the individual I was working with was "You can not set the scan option to detect separate items on the Windows operating system any more. This is clearly a feature that was removed from the software. I even tried checking 3rd party software programs with the hopes of bypassing the limitation the HP newer software has created.
The only glimmer of hope I could find is that I believe the newer printer software, v33, has re-added the feature. I suspect the customers were heard. I mean I imagine you are not the only one that has come across this and expressed the desire to be able to detect separate items when scanning."
I made no reference to this being a Windows issue. This feature is available when scanning to a Mac, but the version of software is different. In fact, scanning to a Mac and scanning to a Windows operating system are entirely different and incomparable.
I hope this answers your inquiry. As for finding a solution to the issue you are experiencing, it sounds like the issue is not actually detecting separate items, rather you are trying to scan 4x6 and have it auto crop so you do not need to manually crop each scan. If this is correct, please use the instructions below.
Open HP Scan, create a new shortcut, change the Scan Size to 4x6.
Now you will not have to crop the image each time you scan, all you have to do is choose the appropriate scan shortcut. I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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HP Officejet Pro 8600 refuses to be recognized by my Windows 7 via router, USB or Ethernet cable

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