Hp/Palms Service Center is a joke!

Here's a little story about my bad experiences with HP/Palm.
I have not been able to use my HP TouchPad since January.
I have to say I've sent my HP Touchpad in for Repair over 6 or 7 times.
The first time I ever sent in my Touchpad was only to fix the Vibration Motor which no longer worked. Ever since then, they have been returning my TouchPad back with new problems.
The Volume Button was very loose and sunk into the tablet (not sticking out) Would have to press hard to make it work and when you shake that tablet a little bit. The Volume buttons would be hitting against the tablet, making a rattling noise.
I probaly had to send in my tablet about 4 or 5 times because of that same issue that they never seem to be able to fix.
Also I noticed that upper left corner of my screen would be slightly sticking out. HP/Palm's service center never fixed that problem either.
The second last time I recieved my TouchPad back from the service center. There was noticable damage to the (Rubber Gasket) that sits between the Screen and the Outter Shell of the Tablet. and parts of the screen weren't locked in place and on the left side of the screen there was a glow when the screen was black, very noticable LCD Bleed. So once again like always I go back to request another repair. I send my unit back again for like the 7th time, and when I get it back, theres a paper in the box that says;
We're Sorry that we couldn't get this back to you as good as new. The device that was returned to us is not repairable. This may mean that the device has suffered water damage or physical abuse, or it is otherwise damaged beyong a repairable state. It is now being returned to you in an unrepairbale state. You will be issued a refund if a repair fee was processed. Please contact Support if you have any question.
This is BS. After my unit being through the repair facility more than 7 times, they now say it's unrepairable. After all the 7 times my unit has been "REPAIRED" they made it worse everytime. Now I have A unit with an LCD screen detaching on certain parts and not seated correctly, LCD had Bleeds on it with glowing spots when the screen is black, and the rubber gasket/edge is damage from them attempting to repair it. And now they claim I have done Physical Damage that they aren't willing to repair it anymore. They have done this damage and they blame me.
Note that I have always been requesting to have the Unit replaced, not repaired because apparently these guys in Texas do not know what they are doing. All they do is either recieve it, clean the screen with a rag, pack it back up and send it back or they do something that makes it worse than it was before. They never are willing to replace it.
I hope someone in the admin team can see this and help me solve this issue once and for all and get a **bleep** working unit. 6 months without using my HP TouchPad. The Service center is a joke, I'm very fed up with Hp/PALM. Please Help.
Here are my SRO Number History.
S1-511287249833
S1-511295895499
S1-511169823206
S1-511197216993
S1-511225643596
S1-511240428841
S1-511034822927
Thank you for taking the time to read this
Post relates to: HP TouchPad (WiFi)

DeViLzzz wrote:
Well I have 20 days left on my warranty with them in regards to the HP Touchpad and I am worried. I think also with the way they handle returns in terms of what you send back they are just stalling. Why do we only send the tablet back and not the charger and cord which have been a problem for this device ? Seriously who came up with this two piece idea for the charger ? It is beyond stupid.
To be quite honest if I get a working HP Touchpad back I may just sell it myself for whatever I can get for it and be done with it. Heck Best Buy in the US takes them and you get $65 in trade credit for the item.
The two piece charger and cord is standard for most devices these days. While you may feel it is a "stupid" idea, it may be due to the fact you don't understand the design - the micro USB cable serves double-duty. It can charge the device, and be removed to connect to a computer!
If you had problems with the charger/cord, why did you send the touchpad in? There was a bad batch of cords shipped, and HP would have replaced it had you asked...
Now I'm off to try and answer the rest of your posts.. BTW, HP touchpads sell for much more than $65 on ebay, but it's your money. You should see what it can do with Android on it! ;-)
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
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Similar Messages

Can't send text messages (can only recieve). How do I change Service Center Number

Hello. As my subject states, i can't seem to send text messages (but i can receive them). I'm told by my carrier that i need to change my service center number (and they provided it). I've been looking all over the phone for this option, and can't seem to find it. I keep seeing posts saying "On your device: Options > SMS > Service Center." but "service center" does not appear when i go to options>SMS text. I see the following; screen options conversation style: show names: message options priority: callback number: disable autotext: so my question is;, where do i find this?

ayall wrote:
firstly - if i'm posting in the "BlackBerry 9500 Series Smartphone" setion,
I have a bit more than 30 messages on this forum, and my experience says that many people do not post in the board that matches their device. So it's a good idea to make sure.
ayall wrote:
you can see under avatar it cleraly says "My Device: BB Storm 9530"
you did publish it in your "private information" part in your profile. But you have to configure your profile to allow people to view your private information. Here is a screenshot of what I see :
please listen to people when they are trying to help you.
A bit of politeness does not cost much either.
That being said, we will nevertheless try to help you.
Please state your OS version (4 numbers seperated by fullstops).
When you go to home screen >> options >> sms, please write down here all what is written in this page.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

8350i: Invalid Service Center when sending SMS

Some time back I followed older posts about enabling the 8350i to copose SMS texts. Prior to that, menu options seemed to allow only MMS and not SMS. Those posts basically involved going into Options->SMS Text and changing the Data Coding to UCS2 and the Service Center to +Personal info removed (originally blank) followed by a battery pull. It all seemed to work find afterwards, that is SMS was then a menu option and sending/receiving SMS was working.
Many weeks have passed and now all of a sudden, I get an "Invalid Service Center" when I try to send an SMS. I can receive just fine but just can't send. I have attempted resetting the Data Coding and Service Center with no luck. Whenever I change the Service Center, it merely reverts back to +1personal info removed. I've tryied a Master Radio Reset with no luck as well.
Any help on what to do is appreciated.

Hey avni0302,
Sorry for the delay in response. Can you please tell me what version of device software you are running on your BlackBerry? Also are you still using the BlackBerry 9300?
Once I have this information I can do some testing.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Text message service center settings?

Hi, I have a Samsung Galaxy S4. I am currently in the UK and inserted a pay-as-you-go SIM card from O2. After modifying the APN settings, I have been able to start using the phone and the internet - but unfortunately, my text messaging is not working. After spending an hour with O2 customer service, they insisted that I need to modify my "text message service center" settings. They said this should be one of the options on my SMS settings -- but I only have two options on that page: delivery reports and manage SIM card messages (when I click on this one, it just takes me to a screen that says "no messages" and has no other options). So I am supposed to enter the following number in text message service center settings, but I do not have that option on my phone:
(Removed)
Any suggestions?
Private info removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Hi SA81,
The UK sounds awesome! I know important text messages can be while traveling. We do not support other carriers sim cards or settings. You would need to reinsert your Verizon Wireless sim card to ensure proper use of all the features on the device.
Thanks,
PamelaF_VZW
Tweet us @vzwsupport

Office Web Apps Server 2013 - No download Volume Licensing Service Center

I´m looking for a office web apps server 2013 (OWS) download.
In the following blog Microsoft is announcing that the OWS is moving from the Download Center to the Volume Licensing Service Center (VLSC).
http://blogs.technet.com/b/office_sustained_engineering/archive/2014/10/22/web-apps-server-removal-from-download-center.aspx
So far so good
But in my VLSC are only Updates and Service Packs for the OWS. But no download for the OWS!
Is this only my problem? Any ideas to solve this problem?

Hi,
You can contact the Volume Licensing Service Center to get the answer to this case.
Refer to this link below, and select your country to get the Support Center Contact Information:
https://www.microsoft.com/licensing/servicecenter/Help/Contact.aspx
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Lenovo g560 motherboard crash service center not helping now what to do

hi
i have purchase a lenovo g560 laptop on 2 june 2010. after a weak the motherboard get corrupt.now my system is not going to start.
i launch a call on indian head off with call id=4270018809 and they sujjest me to go the service center located at noida.
after going there they put my laptop for 1 week and after 1 weak they are saying we dont have the mother board.and they request to head office for this it will take uncertain time and i can take laptop without getting repaired.now what to do can this laptop get replaced any where help me its urgent.
thank in advance
Solved!
Go to Solution.

call lenovo support line to ship your laptop back to service.
if you have recovery disks, use it instead of shipping back to lenovo.

Replacement Needed. This iphone is not able to complete the activation process and needs to be replaced. Please visit your nearest apple store or authorized service center.

Probably will never ever think of buying a locked phone from AT&T cause its one of the worst system integrations ever that these companies could think of.
The entire problem started when I put in a request with at&t to unlock my iphone 4s (ios7) which did get approved. I performed the entire instructions they asked me to do, which is to backup and restore. After doing those instructions my iphone gave me an error message below
The SIM card inserted in this iPhone does not appear to be supported.
The SIM card that you currently installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
Basically saying that at&t hasn't still unlocked the iphone which a really helpful apple executive was able to confirm. I initiated another unlock process from at&t in order to unlock the iphone, just to be sure that its not something wrong from my end. The nice at&t lady stayed on chat with me to unlock the iphone step my step while I was calling the apple tech too. And the apple tech confirmed again that the iphone is locked to at&t.
Now, just a few minutes ago I tried another restore to see if any progress is being made and to my surprise I got an error message saying
Replacement Needed. This iphone is not able to complete the activation process and needs to be replaced. Please visit your nearest apple store or authorized service center.
I feel like I am just going around these two different "money hogger" companies which set certain rules and regulations to screw a regular phone buyer. I purchased this iphone in USA and trying to unlock in India, is it really this hard to simply unlock a device.
For now I am going to try to call a apple office in india (apprently we don't have very many out here) and see if they can help me. But any other assistance regarding unlocking an iphone 4s would be helpful. I have however, tried checking IMEI.info, called up apple, talked to at&t (which always say go talk to apple) I do have a case number from apple as well in case an apple executive reads this discussion forum (case number: 566383594)
Thanks

You got a confirmation from AT&T that it was authorized. Is this correct? - Yes i did get an email authorization on the 21st.
Then you connected the phone to a computer with the latest version of iTunes installed. You clicked on the phone's name in iTunes, then clicked "Backup Now". - Yes
When that finished you clicked "Restore iPhone" (NOT "Restore Backup") - Yes
Are you with me so far? - Yes.
And @ Varjak is right that after the 3rd restore I get the replacement error.
Plus I have NEVER jailbroken the iPhone. To give you another update, I spoke to a really nice apple tech in India who was atleast able to get me out of the replacement error by doing a recovery mode option. However, the lastest restore still gives me the same error
The SIM card inserted in this iPhone does not appear to be supported.
The SIM card that you currently installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
Message was edited by: jabgars

Service center problems

Hello guys,
I have a blackberry since march of this year, I bought it in a trip to LA and I have a lot of problems since the first day. Basically with the charging (only 77%) and the adjust of some basic screen issues. I have rebooted the software and I didn't have problems for the downloading and the installing. But the problem continuing, I can’t charge the battery above 77% and I can’t adjust the screen Brightness.
Now I am living in Slovakia,where I think there is not any service center. I have spent two months with an incident open and in the US service center said me that my playbook could have a reparation in Spain, but I made a call to Spain phone number and the lady could not help me, I spent some days in phone calls. I also tried to reopen the service request but nothing happened. I received a notification saying me that the email could not be delivered, maybe the incidence was closed, but I can’t open a new one using the website.
What can I do?
Thanks a lot for your recommendations.
Frank

I would try this... While the Playbook is connected and charging via a known good wall outlet charger, I would touch the battery icon > Restart.
You might try that a few times in succession to see if your charger will move past 77%.
If not, then probably wiping and reloading the OS or using the debrick procedure to install the PlayBook OS fresh and new, might work. If you need help with either, please post back.
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Complaint Letter to BlackBerry due to the very rude service I have received in your service center in Kuala Lumpur Malaysia.

To BlackBerry Malaysia, BlackBerry International and Brightstar Corp,
On the 17th of October 2013 (2:44:27 PM), I’ve sent in my BlackBerry 9810 for service of the track pad with the work order (WO621039) and serial number ([removed]) at your BlackBerry Expert Center by IXSUN Sdn Bhd (Lot L2-19A, Level 2, Tropicana City Mall, No.3, Jalan SS20/27, 47400 Petaling Jaya, Selangor, Malaysia).
At the same time I have ordered 2 pieces of F-S1 battery pack as there wasn’t any ready stock for me to replace another 2 of my BlackBerry 9810 as I am having 4 BlackBerry 9810 within the family member. Back on the 17th of October, I was told that the stock will be arriving by the time my phone is ready to collect. On the date of November 3, 2013 approximately 9:05 PM I came to the service center to collect my phone as I was told that it is ready to be collect. After getting my phone back, I was told that the battery pack is still out of stock by their service personal with the name of ANG CHUN SIANG.
I told him that his colleague assured me that the stock will be arriving by the time my phone is ready to be collect, so how long more do I need to wait for the battery pack to arrive. He then told me that the F-S1 battery pack has run out of stock in Malaysia. I then ask him whether the Blackberry Malaysia distributor of Brightstar Corp bringing in from overseas will. He firmly told me by rising up his voice telling me that IT IS OUT OF STOCK WORLDWIDE, maybe BlackBerry has discontinued this product as it is for an older model phone.
I say: “My phone is still functioning well, just that the battery is out of order as it doesn’t last at all, I will run out of battery every 2-3 hours after per fully charge, or it will suddenly blackout saying that battery is out where the indicators show that I still have half of the battery. If BlackBerry discontinued the product what should I do with my phone, does it mean I need to change a brand new phone?”
He replied: “If you want to change your phone, then change all your BlackBerry phone away.” (In a very rude manner and loud volume).
Although all 4 of my BlackBerry 9810 are still under warranty, I understand that the battery lifespan is not covered under the warranty. Me as a user, ordered 2 new battery pack to replace the existing battery. I am willing to pay RM168 each for the new battery. I am not asking for a replacement or wanting to claim under the warranty for the battery. But because of BlackBerry and Brighstar Corp failed to provide the battery packfor me, I am told by your BlackBerry Expert Center staff to change away my entire BlackBerry phones that I am having. Bare in mind that my family member are users of 8 BlackBerry phone which includes BlackBerry with 4 BlackBerry Torch 9810, 1 BlackBerry Bold 9780, 1 BlackBerry Bold 9900 and 1 BlackBerry Z10.
I felt very offended and insulted that after supporting BlackBerry product for so many years, for the first time I have the feeling of looking into other brand of smartphones. Because of the existing battery pack are out of order, I had told to change all my useable phone to brand new smartphones away when I can continue using my phone without facing any issue by just changing the battery pack. By spending a merely RM168 each for the new battery pack then I can continue enjoy using my BlackBerry 9810 smartphones, but unfortunately I was told to spend thousands of money to buy a brand new smartphones. I am very disappointed at the service provided by your authorized BlackBerry Expert Center, as a loyal Blackberry supporter, I guess I know why the sales of BlackBerry has been dropping because their own dealer are chasing their customer away.
I strongly urge the BlackBerry Malaysia, BlackBerry International and Brightstar Corp look serious into this manner and pay high attention in this issue. Prompt investigation are highly appreciated. You can reach me anytime at [personal information removed]. I am looking forward for reply from any parties that are related and involved directly or indirectly.
Regards,
Nigel
Moderator Note:
Edited content to comply with Community Guidelines and Terms and Conditions of Use.

Hi and Welcome to the Community!
Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
Hopefully, this information will be of use to you.
Cheers, and Good Luck!
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My iphone 4's display is completely blackout and even its battery is not charging. I tried to restart my iPhone by pressing home and on/off button but it is also not worked. Now I'm in Nepal and here not even a single apple service center. What to do? Ple

Its been one month, my iphone 4's display is completely blackout and even its battery is not charging. I tried to restart my iPhone by pressing home and on/off button but it is also not worked. Now I'm in Nepal and here not even a single apple service center. What to do? Please help me.

You clearly did not notice that you have joined a USER TO USER COMMUNITY FORUM
This is NOT Apple ,Apple do not read nor do they therefore respond
So if you would like to wind your neck in ........................
try a reset of iPhone and then a restore,best, as new and if it then functions correctly try restoring with your backup

My mac book was refused by the apple service center as the mother board was crashed , pls help me what to do

my mac book was refused by the apple service center as the mother board was crashed , pls help me what to do

If you live in a big city, then I would recommend an independent computer store that fixes Macs. There are many mom and pop computer stores that fix your computer. Just Google it.

No Service and warranty support from Lenovo in the Service Center for K900... HCL Touch Jalandhar.

I recently bought this phone on 25th day of Octuber 2013. And 17 days earlier while using the phone it suddenly restarted itself then never detects any sim card. After that I checked the sim card, cleaned it with a cloth and reinserted it in the phone but the phone didn't detects it, also tried other sim cards but no sim was detected in the phone. Then I made a call in the Lenovo smartphone customer care and I told them about the problem in the phone and they gave me addresses and numbers of two service centers; first in Chandigarh and second in Jalandhar. Jalandhar was the nearest SC for me, so I visited the authorised Service center of Lenovo in Jalandhar city "Logic Computers C o HCL Care" then I gave the phone to their technician for inspection. After throughly inspecting the phone he announced that the phone's motherboard have to be replaced wih the new MB as the sim card slot is not working. Then they returned my phone and told me that the complaint for this handset is registered with them and I will be called whenever the motherboard reaches the SC. Now its already 16th day from the day I registered the complaint but I didn't received any message or call from the SC; instead I called them twice and they just have one answer that the complaint is under processing in the system and the part is not available in the company. They also told me that it might takes an month or never be repaired as the company is very irresponsible for after sale service support. Sol there's no support and warranty for the Lenovo Smartphones in India. It was my first Lenovo product and it just failed to prove that they worth the cost. If Lenovo Support really exist in India please replace or repair my phone as I had spent Rs 24000 over it. My complaint number is SRIN0701404240002; the complaint is registered by "Vaishnav Anand". Please prove yourself or I will spread all about your Bad Service Support all over the internet and registered a case against you in Consumer Court. Thanks

Solved!
Finally I've got another DVD recovery set from Lenovo. Now it works. Seems that the first DVD set was invalid .
Regards,
P.

He menu button of the ipod touch (4th generation) is not working and the service center of ipod is asking us to pay for the fixation of the said item even though it's still on warranty. this is the case number 215866894. And the service center said that t

he menu button of the ipod touch (4th generation) is not working and the service center of ipod is asking us to pay for the fixation of the said item even though it's still on warranty. this is the case number 215866894. And the service center said that they don't cover that center part of the ipod so they're asking us money before they can fix it. We bought the ipod last december 8, 2010 and we brought it to the service center last april, 2011 here in the philippines. And until now they're not fixing it because they're asking us to pay half the price of the item which is 8,040 pesos..

As advised, you need to call Apple about this.
http://support.apple.com/kb/HE57
No one here works for Apple (no one who will reply, anyway) so there's nothing anyone here can do to help you with this issue.
Good luck.

Sony Xperia Z1 Water Resistivity false advertising and poor service from service center

I have bought Sony Xperia Z1 from eBay on 31 October 2013. I have been using this phone for nearly a year. The phone was good in performance but comes to water resistivity it will resist water for a few months but after few months even though the card slot and all flops are closed, the water gets in.I have faced this on 7th September when i was about to take a photo in pool, the water gets in and the phone was dead. And i took it to the service center ( Repair and Return Technology (I) Pvt Ltd) Egmore, chennai, on 9th September 2014. On 15th September i got a call that i have to pay nearly 20000 to rectify the phone. Then i called the service center and also sent mail to [email protected] and said that i was not satisfied with the reply. Then few days i again got mail like below
We understand your concern towards the service of your Sony XPERIA Z1.
We had received your Sony XPERIA Z1 at our Authorized Service Centre – M/S Repair and Return Technology, Egmore, vide Work Order No.W114090906449 with the nature of complaint “Cannot Power On”.
Upon physical inspection of the product by our engineers, the phone was found to be damaged due to external cause of liquid regression. As we mentioned in our Warranty Terms and Conditions, this service is not covered under Warranty. The Main Board needs to be replaced for satisfactory working of the product. The estimate for this service is Rs 12,488/- and Service charge is Rs.350/-.
This matter has been discussed with our management.
We regret that we are unable to comply with your request for free of cost service. We would once again request you to kindly approve the estimate so that we can proceed for service.
We solicit your kind understanding in this regard.
Thanking you and assuring you of our best services always.
Warm Regards,
Sony India Pvt. Ltd.
They just mention the flags turn red and so the water has got in. They were unable to explain how the water got in. I have seen several forums that many users facing this kind of issues even all the flaps are closed. I was completely stressed and depressed to hear this. I halfheartedly asked the service center to do the service on 1 October 2014. Today's date is 11 October 2014 but still now i haven't heard any update from SONY. When i asked SONY customer care or service center, they dont even know the status of the product, they saying that the phone has been given for service to next level, I have to wait for few days, But i have been waiting for 1 month. I was completely fed up with Sony Service as they are not even called me once regarding this. I have to call each and every time and not even get proper reply. Its very irritating.
If SONY is viewing this do necessary action or else you'll lose a premium customer and more customers in future.
Even though i got the phone how can i use this phone in water ? I completely lost trust in SONY and never buy any SONY product again. I'll go for Micromax next time.
Order No.W114090906449
Sony XPERIA Z1, Model No. C6902,
IMEI No.
I see many users here are suffering the same problem,
Beware of buying Xperia Water resistant products as it may not guarantee waterproof and they don't even give warranty if your phone got water.
Regards,
Narayanan
Solved!
Go to Solution.

I have had the same problem I have wrote to customer services and I keeping the same reply, that the phone has to be less than 1.5 meters, less than half an hour....... blah blah blah.
My phone failed in water and I had met all the conditions but they keep fobbing me off I have asked why they advertise the phone as waterproof when obviously its not. The last reply I got was well it might not be waterproof.
Absolute rubbish the phone and the customer service. and dont get me started on the smartwatch that failed in water as well it never worked I threw it in the bin.
Aviod sony products absolute junk I say.

I've had a very bad experience with an Apple Service Center in my country. Is there any way I can report this to Apple?

I brought my laptop there to have my monitor fixed. They gave me a quotation of around Php 21,000. Then, the engineer texted me and offered me a repair without labor fee for around Php 10,000. I replied saying that I will think about it. After a few days, I texted the engineer my go signal for the repair at Power Mac and I will just pay the Php 21,000 fee. I called the San Juan office around after a month and it turned out that they didn’t know that I gave them a go signal and that I found out at that moment that I was supposed to give a downpayment. They were so surprised about it and told them that they will report the issue and investigate the person who texted me. They said that engineers are not supposed to personally text the customers. The manager even called me to apologize and asked me if I am willing to join the investigation and find out the name of the suspect.
They think they wouldn’t even have given me any discount at all until I asked. They gave me a small discount despite the issues.
I just claimed my laptop today only to find out that its battery life was decreased to 30 minutes from around 4 hours. I don’t know if the engineer switched my battery or they damaged it during the repair.
I don’t even know if all the parts of my macbook are still original. I have no idea if they replaced the others or not. I am really disappointed with the Apple Service Center. I still don't know howI am going to talk to them about the battery.
Do you have any suggestions where I can have my gadgets repaired? Please suggest good service centers. Thank you!

Hi Abbie. You have every reason to be upset. These issues normally happen in our country. You can send them an email regarding your concern here:
http://www.apple.com/feedback/macbook.html
Regarding your battery, you can probably reset the SMC and see if that improves your battery life. Here are the steps.
http://support.apple.com/kb/ht3964

Hp/Palms Service Center is a joke!

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