HP Pavillion G Series touchpad faulty. HP started helping then said product was out of warranty

My laptop (HP Pavilion g6-1343sa Notebook) doesn't work properly and hasn't done since the first day I used it. The cursor can be very erratic, flickering around the screen when I'm not even touching the touch pad. Sometimes when I am using the touch pad it will only move vertically up and down the screen, or it will start zooming in and out on the web page I am viewing as if I was pinching the touch pad and not simply trying to move the cursor around.
It didn't happen so much when the laptop was brand new and I didn't really use it very much to notice, but it's increasingly getting worse to the point where I can't use the laptop without disabling the touch pad and plugging in a mouse. I tried uninstalling the touchpad software and it seemed to be better for a while but I think that was just coincidence and the problem has come back worse then ever.
I tried to put up with it but it got the the last few days of my warranty and I realised I needed to do something or I would be stuck with a faulty laptop, so I contacted HP customer support. They advised me to carry out a factory reset of the laptop and see how that worked. I pointed out that my warranty was about to expire, and was assured that since I raised the support case during the warranty period, it would be honoured even if I reported back to them outside of the warranty period. I have this in writing from HP, yet when I reported back to the customer support adviser that the problem hadn't gone away I was immediately forwarded onto the complaints department who told me that they weren't prepared to help me because the product was now out of warranty/
I complained to them and they eventually said that if I had proof I had been told that they would help me even after the warranty expired, I could forward it to an email address they gave me. So I did this and they have ignored my email. I've sent various emails since this and they are still ignoring me. I emailed the original customer support adviser, and they have ignored me. And I sent an email to the MD of HP via the website, and so far this email has been ignored.
I've been sold faulty hardware, lied to, and ignored. I'm utterly disappointed with HP and thought I would share my experience with you. Is anyone from HP prepared to look into this for me, and fix/replace my laptop?

I have forwarded your post to the right people for their review. You should hear back from someone shortly via Private Message on this forum.
OrnahP
HP Support Forums Moderator
Clicking the "Kudos Star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking "Accept as Solution" to help other members in the future!
Rules of Participation

Similar Messages

Pavillion G72 Synaptics TouchPad will not start from a restart or a cold bbot.

After the broken LCD screen was replaced the Synaptics TouchPad will not start up. I deinstalled and reinstalled driver 15.3.29.0 downloaded from the HP driver web site. The icon will not display. In the ICon Notification Area settings, when I choose "show icon and notifications" the response is a message that the icon is inactive.
If I click on the the shortcut in the startup folder for SynTPEnh.exe the icon displays, disables the TouchPad becasue it detects the wireless mouse (as selected in the checkbox). After a system restart or cold boot it does not run.
In System Configuration, whereas all programs start as C:\Program Files\... , the one for SynTPEnh.exe dislays as C:\PROGRA~1\SYNAPT... Is this the problem/
I found the same at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run but editing that to match the other programs made no difference.
What do I need to do to make SynTPEnh.exe start up?
Thank you

Running OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Note also that the Synaptics TouchPad is not listed on the Control Panel under Adjust Your Computer's Settings as. Should show up as Synaptics TouchPad V7.5

My button has stopped working and Apple refuse to fix it. This started happening 9 months after purchase. Product now out of warranty, but the fault is common.

Hi Apple users,
A few months ago my iPhone 4 button stopped working and has made my phone unusable. Most of my friends that have had iPhones for about a year have a similar fault.
I recently contacted Apple to discuss this and ask how to fix it. They said that it would cost £140 as it is 1 day out of warranty. I should have called a few weeks ago.
As it is known that the fault happens gradually over a period of weeks, I fail to understand how that is not an issue Apple would like to chase up and fix. So, Apple, if this is common, then your design is faulty. I will no longer recommend iPhone to friends.
If anyone else has had a similar experience, do please post your comments here. I'm now chasing up apple to find out if it really does cost £140 to repair something that is broken due to a manufacturing fault.
E

I don't believe it is as common as you believe it is, I've only known one person with a defective home button (and I know many people with iPhones) and she took it in and had it replaced under warranty.
Did you take your phone in to an Apple Store or did you call? Either way, make a Genius Bar appointment at an Apple Store and ask to talk to the manager and explain your situation calmly. If that fails, call AppleCare and ask to be transferred to customer service. Again, discuss it calmly.

I downloaded Photoshop CC, but when I tried to start it it said there was an error.

Kept trying to start it, same result. delited it and tried to download PS CC again, but now says my PS CC is up to date and will not redownload. How do I get it back?

This may be due to the deletion of the Ps CC app. As it was not uninstalled, so when you try to download, it shows you it is already downloaded.
Run the Cleaner tool to remove Ps CC :http://www.adobe.com/support/contact/cscleanertool.html . Restart your system and then try installing Ps again.
If this is the case then please check your private messages and send me the required info for connect session..
Regards,
Ashutosh

I just bought an ipad and when I tried to update itunes ios and I pluged the ipad into my computer and opened itunes. It started to install and then said there was an error, now my ipad has a screen the has the usb cable and the itunes logo on the front

I can't open my ipad now. It is stuck with the picture of the usb cord and the itunes logo on the front.

Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times.

Pavillion G series & Compaq CQ61

Hi, really hope someone can help me this!
I have a HP Pavillion G series laptop - I have just broken the screen (badly!).
My dad has a HP Compaq Presario CQ61 which he no longer uses due to it getting a virus which was unfixable.
Is it possible to transfer the hard drive from the Pavillion to the Presario?
If it's not possible to physically transfer the drive is there any easy way to copy the data from the Pavillion to the Presario (Obviously the Presario would have to be wiped first as it still contains the virus).
Also, if the data can be transfered would everything (including operating system etc.) be moved to the CQ61?
I'm not overly technical (which is prob obvious!)
Any help would really be appreciated

Hi philm2014,
It would be easier to provide more specific answers to your questions if we knew which specific model PC's you were talking about. If you don't know the specfic model PC's that you have, check out Finding Your HP Product Model Number to see how to find out what the models actually are.
"Is it possible to transfer the hard drive from the Pavillion to the Presario?"
Well, like many questions in life, the answer is maybe. It is likely that you would be able to physically install the Hard Drive (HD) from the Pavilion into the Presario (though I can't say for sure since I don't know which specific models you are using). However, the Operating System (OS) installed on the Pavilion HD is licensed and tied to the Pavilion PC, and will probably start to complain about being installed in the Presario relatively soon, assuming it even boots up (there will almost certainly be driver incompatibilities and other issues).
What I would probably recommend is to first do a full recovery of the Presario, that should take care of the virus and get the computer ready to use, just like it was when it came from the factory. See Using System Recovery, Factory Reset and Minimized Image Recovery Options for instructions on performing a recovery. To get access to the data on the Pavilion HD, I would remove it and install it in an external USB HD enclosure (you should be able to pick one up for $20-$30), then you can plug that drive into a USB port on the Presario to get access to any data on the Pavilion HD.
Good Luck!
R
Although I am an HP Employee, I am speaking for myself and not for HP.

Keyboard directions keys and mouse pads are not very supportive in Pavillion G6 series

Hi All,
I have been using my Pavillion G6 series since 6 months now. The mouse pad and the direction keys have already started behaving as if they have become they are ages old. What should be done in this condition?

Hi. can you please explain further? Do you mean the sensitivity? You can easily change the settings on this.

HP Pavillion g series

I have a new HP Pavillion g series laptop 3 months old and we are unable to hear any videos , windows media player or mp3 songs on the laptop !!! Now the contacts in our list is disappeared !!! We add a contact and it still doesn't show in the email window ???? What is going on here !!! I see there are alot of problems with the AUDIO of HP laptops , please can someone help us this is our business information and it is the worst thing that could have happened right now !!! Please respond !!
We have:
Re-Started
There is no device to unistall we have a wireless connection and have never needed headphones or anything !!!

Thank-you so much BBot for responding !! I don't understand how this all happened !! It cleared our contact list and won't let us re add them is this normal !! Ok will downloading this do to our laptop sorry we are so green regarding this laptop problems ?? We scanned some docs earlier today and now no youtube no contacts no fixing it !!!

HP Pavillion G7 series laptop Windows 7 Home premium 64 bit

I have an HP Pavillion G7 series laptop, On trying to install latest version of Skype, Skype downloads but won't install. Error message "internal error has occured" code 1603. My local comp engineer investigated and determined that the Sonix integral camera was not compatible with the latest Skype version. To get Skype to install, the integral camera was disabled which allowed Skype to install but i have to use an external camera. Not always convenient. Does anyone know if a fix for this problem is being addressed ??
Many thanks,
Cybee

I would suggest going back into the recovery manager and doing a system restore (not recovery) back to a previous point where you know it worked. The other option would be to do a recovery but you will lose all data that is not backed up.
Restore:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01835735&lc=en&cc=us&dlc=en
Recovery:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01867418&lc=en&cc=us&dlc=en
I am an HP employee.
Please post rather than sending a Private Message. It's good for the community and I might not be able to get back quickly.- Thank you.
Please click the White Kudos star on the left to say thanks.
Please mark Accept As Solution if this resolves your issue.

Pavillion dv6-6002ev is beeping on start up continuously

Hello,
I have a problem with my laptop which is the Pavillion dv6-6002ev i5, operating system: Windows 7, error message: continues beep code at the start up, issues occurred: water was spilled through the keyboard, product LL053EA.
Actually I am not very proud of it but by mistake I spilled water on it through the keyboard. I immediately turned it off and I used the blow drier to dry it as much as I could..I removed even the keyboard and the memory cover from the back in order to be sure that all the water has gone.
After that I turned it on and in the start up there is a beep code ( I don’t have LED code at all) that is continues.If I press enter or another button then after awhile this sound stops for a while then starts again and then I have to choose from the Boot manager Windows7 and then starts.
Firstly the touchbad didn’t work but everything else worked fine (sounds, video, battery, processor). After 20 hours of the incident the touchbad started also to work but the light of the touchbad still does not work.
So the main problem is the loud sound at the beginning that doesn’t stop unless I use the boot manager to start the Windows.
I searched on the internet from the beginning and I saw that this beep code can only indicate a hardware problem so until now I have tried everything available on the internet to make this sound to stop (taken from here http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01732674&tmp_task=solveCategory&cc=us&dlc=en&lc...)But nothing worked and everything seemed fine, memory tests passed and everything.
Also I used the DST tests that are available from this model (Hard drive, Memory, Battery) but all of them passed...
So really after doing everything and without being an expert on PCs I would like to ask is there anything more that I can do in order this sound to stop and before I have to take it to expert to fix it? And is it this sound really worrying?, can I use the laptop until I will get it fixed or its better to have it off?
Thank you in advance for your responses

Hey ktassi !
Gosh I hate when that happens! I've been there myself and I know it's very frustrating.
The first thing I would recommend doing is turning the computer on and getting all of the personal files backed up. That would be my priority. If you already have everything saved externally, then there's no need to worry with that step. Now, there is back up software out there that you can use. However, I've found that copying and pasting each folder individually over to an external hard drive/flashdrive or cloud service is a more reliable way of backing up your files.
Once you have everything backed up, you can troubleshoot. It would be helpful to know what the beep pattern is that you're hearing at power on. You did a great job finding that document. It has a key on it that will tell you what component is affected depending on the beep patter you hear. If all of the hardware components seem to be working OK, you could try reloading Windows. Although, I couldn't guarantee this would help since the beep code indicates a hardware problem, but it well worth a try.
Here are the steps to perform a System Recovery after you have backed up all of your files. From the blue links at the top, choose "Recovery from the startup screen (during system boot)". When the recovery is done, use your computer normally. Start it up and shut it down several times to see if it will detect any problems (which will cause it to emit a beep pattern again). If it does still beep after the recovery, there may be a minimal hardware issue. That malfunctioning hardware may need to be repaired/replaced before the notebook will stop beeping.
You could also try muting the PC Beep.
Right Click on the Speaker symbol in the system tray > Click Playback Devices > Right Click on 'Speakers'/'Speakers and Headphones' > Click Properties > Click the Levels Tab > Mute PC Beep.
This method should be used with caution though because if there ever were a serious hardware failure that would cause the computer to beep, you would be unaware of it, possibly until it was too late.
Let me know what the beep pattern is. Please let me know if you have any questions or if these suggestions help (this could help others with the same issues). I'll keep an eye out for your reply!

Lost Administrator password for Pavillion g series

Hello, i have forgotton the administrator password for my HP Pavillion g series notebook PC, i have the passwords for my other accounts. can you help me please?
Thankyou, Richard

Hi Richard,

Hello, need help finding the right part number etc...HP Pavillion G7 series 1316dx

Hello everyone,
Last resort was everyone on here I tried looking for the part on my own and hope to not waste anyone's time.
I am looking for the correct part number for a LCD Inverter. My laptop screen keeps going black on me. I have shined a light on it and you can still see the screen so it is not the LCD.
Laptop model:
Hp Pavillion G7 Series 1316dx 17" screen.
Thank you.
This question was solved.
View Solution.

HPpavillionguy.
From your manual you do not have an LCD with CCFL inverter for the backlight.
http://h10032.www1.hp.com/ctg/Manual/c03538328.pdf
Page 23 Chapter 3.
You have an LCD backlit with LED's no inverter.
Your part number is.
641395-001
http://www.ebay.com/itm/HP-641395-001-584037-001-641629-001-NEW-17-3-WXGA-LED-LCD-Screen-Glossy-/171...
I do not think we have any more now. "We sold around 35 in 2 weeks."
We were selling used ones for around $45.
And we do not have any more listed on Ebay.
I can check with them in the AM.
REO
HP Expert Tester "Now testing HP Pavilion 15t i3-4030U Win8.1, 6GB RAM and 750GB HDD"
Loaner Program”HP Split 13 x2 13r010dx i3-4012Y Win8.1, 4GB RAM and 500GB Hybrid HDD”
Microsoft Registered Refurbisher
Registered Microsoft Partner
Apple Certified Macintosh Technician Certification in progress.

Satellite C660-1CN - touchpad do not start with Windows

Hi,
I have problem with Toshiba Satellite C660-1CN PSC0QE.
Touchpad don't start with Windows 7 Home Premium.
All drivers are updated.
Bios - lastest.
After log on I need to click *twice* "FN+F9" and after this is OK until next reboot.
I tried:
several Synaptics drivers - no change.
reinstall Windows - no change.
Windows XP mini from Hiren - no working.
BIOS defaults - no change
After I installed "toshiba value added package" I can't turn on touchpad at all.

Hi
Did you notice a difference while external USB mouse is connected or disconnected?
The point is that you can disable the touchpad automatically when external USB pointing device (mouse) is connected to the notebook.
This option can be found in +Control panel -> mouse+
In +control panel -> mouse -> last tab (Device settings)+ you can find all other options related to touchpad

Recently my HP Photosmart C4680 started periodically printing a product advertisement page.

Recently my HP Photosmart C4680 Series All-In-One started automatically periodically printing a color product advertisement page. I don't know what is causing this page to print. Anyone know why this is happening?

baltwo,
Thank you for your reply. I tried what you suggested. Since then, I sent a print job from the internet to the printer, and it took about 45 minutes to print. It's strange how, over time, length of time gets longer and longer before the printer will print. It looks like your suggestion cut off four hours and 15 minutes from my wait time, but 45 minutes is still way too long to wait for a print. I have worked with primarily PC's between home and work, and this is our first Mac (we've had it for a year now) and I've not ever seen anything quite like this issue. If you happen to think of anything else, please let me know.
Thanks again!

Print jobs keep starting and then error in print que

I have a HP Photosmart 100D series printer. The print jobs keep freezing up in the que. The jobs start and then after a page or two the error message appears when checking the status.
I uninstalled the printer and reinstalled
I have download new drivers
I have run the "HP Print Doctor" it gives a message to save work, close and programs and restart the PC and then restart the ulitity. I have done this and still get the message that it cannot fix the que error.
What do you suggest as a solution to this frustrating problem?
I have Windows 7 Professional OS

Hmm. I have an HP printer that's behaved fine, but I've moved it to my iBook (running Tiger) so I can print wirelessly.
It may be an issue with the driver or the software. I'm guessing the software was written for the PPC machines, and that might be causing the problem.
The way I've checked this is to open up "Activity Monitor" (Applications>Utilities) and find the processes related to your HP printer (usually begin with "hp") under kind what's shown?
You might want to look into the CUPS idea presented earlier as it may give you better results.
~Lyssa

HP Pavillion G Series touchpad faulty. HP started helping then said product was out of warranty

Similar Messages

Maybe you are looking for