HP Simplepass losing data.

I have a Pavillion dv7 running Windows 7 Pro and using Internet Explorer. I have the Digital Persona HP Simplepass. Things have been going very well until just recently when Simplepass started refusing to allow me to use stored data to access my online banking account. It prompts me to enter a new password. Regardless if I enter one or not, everytime I go to that site, it asks me for a new password. Now, I have an intermittant problem with my login for Yahoo!. Sometimes it works as it is supposed to. However, more often than not, it prompts me to add the login data for this site. If I enter the Password Manager, the folder with my user name is there but when I open it, there is no data. But, like I said, sometimes if I restart the computer, the data magically reappears and everything is fine. The problem with my online banking site is continual. How do I fix this? Thank you in advance.

Hi @Doug155 ,
Welcome to the HP Forums!
It is a wonderful  place to find answers.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I understand that your Simplepass works intermittently.  When you checked the Password Manager folder the information is there but when you open it it is empty.  If you restart the notebook the information has reappeared.
What version of Internet Explorer are you using?
Have you tried restoring back to before this started to happen?
I suggest you uninstall and reinstall the original software and drivers. Using Recovery Manager to Restore Software and Drivers (Windows 7)
Then run the  HP Support Assistant  to get any updates.
If you would like further assistance please provide your exact model of DV7. 
How Do I Find My Model Number or Product Number?
I hope this helps.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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