HP Support Center closes my printer-related ticket with with a "test" message

I opened two support tickets in Support Case Manager and both have been closed without any feedback or message from HP. The tickets are for a printer still under warranty. In the first ticket (Case id 4651663220), because of the poorly designed contact address country list, I picked the wrong country (somewhere in the Middle East). The second I submitted the ticket, I've made an amendment and specified the correct country (in Europe). In 30 minutes I get a "response" saying that I should contact Support in Yemen (duh!!!) and that the case is now closed and that I should not reply. Nobody bothered to actually read the actual ticket. Anyway, let's say that it was my fault. I proceded to open a second ticket... In the second ticket (Case id 4651663876), after my half page of information describing the problem, steps that I took to try to fix it, etc, I just get an entry from HP, after a couple of weeks, closing the ticket and reading just "test". There is no way to reply or reopen these ticket, nor is there any escalation method. How bad is that?!? I am a long time HP customer, but surely, I won't get any more printers from them.

Hi,
You can have few devices in one ePrint account (or HP Connected). If your printer is already in/on your account, you don't need to reactivate. Otherwise, you need a claim code to be able to add.
Regards.
BH
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