Hp support or lack thereof

I have a presario f700 under warranty and the usb ports stopped responding.  When I sent it in,they diagnosed water/smoke damage which is entirely false.   I was passed to 3 different "service techs";  I specifically asked the third one before I explained the dilemma.  After arguing with her for a while she started the mantra over and said I couldn't talk to the service tech as they didn't have phones!!!!!  So after lying to me that she was a service tech and lied that the service techs aren't allowed to have phones how am I supposed to believe them about the bogus diagnosis? The service tech I talked to about the problem originally was on the phone. The rest of the computer worked fine, except the usb ports.I guess the liquid/smoke was magic and just went to a certain area. I think they are trying to just get out of standing by the warranty, which is up in about two weeks. Anyway, I am trying to find out how to contact HP directly with an email to resolve this issue. I feel like the phone is just being passed around in a room to a different person each time, I guess whoever draws the short straw.  They now want me to pay $750 to get it fixed. How do I actually talk to someone with authority? 

I have just had the most frustrating time (3+ hours) with HP's so called Technical Support. All I was asking for was a part number...
eventually they tried to send me to phone support who will not answer anything about an out of warranty machine, even a part number, and they knew that, they were just trying to get rid of me without answering my question. It was only the volume of my voice with phone support which eventually got me a supervisor who (against their "can't help if out of warranty" rules) stated that that part had no number, it was part of the M/B and that I should take it to any technician and that "they" would know how to replace it. This was after hours of chat support. I was hoping to order the replacement so that I could guarantee a suitable and timely repair. I repeatedly tried to "buy" the part but they said they couldn't supply it
In the interest of this specific forum, a serious suggestion to HP on how to reduce customer frustration and complaints.
Put knowledgeable people on the phone and give them the tools they require to do their jobs, namely manuals and phones they can use to access other resources for the client, etc. Or better yet put actual technicians on the phone! Provide access to complaint forms for those who have been frustrated by the poor service, and hire some supervisor's who have the chestnuts to come to the phone and deal directly with unsatisfied customers. Then give them some resources to compensate those who have already been offended by the atrocious business practices of your suuport team and who have wasted hours of their own time getting no where due to poor service.
Seems to me the entire HP support team could use a trip to MacDonald's University!
I've posted the entire chat session in the following post so that others will know what they're up against when calling up Chat Support... 

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    what really happens when u talk analog dist. is that the sinus(Wavesform) is being distorted so it looks more like a triangular waves form.... This gives us a feeling of loudness and warmth...
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    There's a lot more to it than what I just described - and it is quite interesting - If u go to amazon.com there are two kind a books about his stuff...1) The book describing it fragmental like I just did and Books that really describing it according to physics....Latter mentioned are VERY dry but if u take the time and have the interest you will find them real helpful and it will also change the way you "Look" at audio and mixing and recording
    This is a huge topic consuming man since the day of recording audio...
    analog |ˈanlˌôg; -ˌäg| (also analogue) noun a person or thing seen as comparable to another : the idea that the fertilized egg contains a miniature analog of every adult structure. • Chemistry a compound with a molecular structure closely similar to that of another.
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    G5 Dual 2.3 GHZ   Mac OS X (10.4.5)   PT HD3 / 4x ApoGee Rosetta 800 / 8GB RAM / 1TB HD
    G5 Dual 2.3 GHZ   Mac OS X (10.4.5)   PT HD3 / 4x ApoGee Rosetta 800 / 8GB RAM / 1TB HD

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