HP TOOLS is full
I have a HP Pavilion dm4 laptop. And after about three days I started to get pop-ups about a harddrive/partition being full. This is incredibly annoying. So I'm wondering what I should do, In the partition called HP TOOLS there are two "big" files, one about recovery and one in a folder called QuickWeb. The partition itself is only around 3GB so it's not big. What should I do? Is there a setting that should be changed or should I just delete the whole thing? I'm not really a computer guy so please be kind, I need all the help I can get. Thanks
Do not delete the folders. You should turn off system restore for the partition that the HP_Tools is in. I have system protection turned off because I keep clones off all my drives/partitions on a network attached storage device.
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This article provides some troubleshooting tips for common Time Machine errors and problems.
It does not cover problems specific to Time Capsule or other wireless backups. See the Airport and Time Capsule forum, in the Digital Life section.
Nor does it include general information about Time Machine. For those, see the Frequently Asked Questions *User Tip* at the top of this forum.
_*C o n t e n t s*_
*Section A. _TOOLS YOU MAY NEED*_
*A1. Time Machine Buddy widget*
*A2. Time Tracker*
*A3. Tinker Tool*
*Section B. _SET - UP PROBLEMS*_
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*B1. I can't select my drive for use with Time Machine*
*B2. The Change Disk option doesn't work*
*B3. No last or oldest backup date shown*
*B4. Wrong icon shown for TM drive/partition on desktop and/or Finder sidebar*
*Section C. _BACKUP FAILURES*_
|
*C1. Initial Backup Failed*
*C2. Other Backup Fails*
*C3. "An error occurred while copying files to the backup volume"* or *"Aborting backup because indexing a file failed"*
*C4. "This backup is too large"*
*C5. "You do not have appropriate access privileges to save file “.<nnnnnnn>” in folder <Name>"*
*C6. The backup volume is read only*
*C7. "Error (12): Link of previous volume failed."*
*C8. Backup fails after Logic Board replacement*
*C9. "The back-up disk image could not be created."*
*C10. Error: (-50) Creating directory*
*C11. Drive does not appear to be the correct backup volume for this computer (Cookies do not match)*
*Section D. _OTHER PROBLEMS RUNNING BACKUPS*_
|
*D1. Stuck in Preparing*
*D2. Backup is Slow or "hung"*
*D3. TM is doing a full backup for no good reason*
*D4. My backups seem too large*
*Section E. _PROBLEMS VIEWING, RESTORING, or DELETING BACKUPS*_
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*E1. Backups were deleted unexpectedly*
*E2. I can't see some backups*
*E3. I can't see backups for a disk/partition that's no longer connected*
*E4. Time Machine Interface ("Star Wars") won't display properly, or crashes*
*Section A. _TOOLS YOU MAY NEED*_
There are some free 3rd-party tools that may be useful in diagnosing problems with Time Machine. You'll see references to them in several places below.
_*A1. Time Machine Buddy widget*_
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Click here to download the +*Time Machine Buddy*+ widget.
It shows the messages from your logs for one TM backup run at a time, in a small window. An explanation of some of the error messages is in section #C2 below. Other common messages are explained in item #7 of the Frequently Asked Questions *User Tip* at the top of this forum.
You can copy these messages by selecting them via dragging your mouse over them (be sure to get them all, as they may overflow the small window), then pressing CMD-C. This copies them to your "clipboard," so you can post them in a thread here (via CMD-V) to get help diagnosing a problem. (Occasionally, the widget won't let you copy while a backup is running.)
If the message area is blank, but you know there were backups, your user account may not have permission to view your logs. Try signing-on as an Admin User. You can grant "read" rights to the folder /var/log for the other user.
Note that the widget may only let you look back a few days. If you need to look back farther, you'll need the Console app (in your Applications/Utilities folder) to look at your older system logs (named +*system.log.1.bz2, system.log.2.bz2,+* etc). Click +*Show Log List*+ in the toolbar, then navigate to the desired logs in the sidebar that opens up. You can select only the messages from TM backups by typing backupd in the Filter box in the toolbar.
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_*A2. Time Tracker*_
|
Click here to download the TimeTracker app. It shows most of the files saved by TM for each backup (excluding some hidden/system files, etc.). This can help you figure out just what is (or is not) being backed-up.
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_*A3. Tinker Tool*_
|
Click here to download the +*Tinker Tool*+ app. It allows you to change the Finder to show hidden files (among many other things). Select the first option under Finder, then click +Relaunch Finder+ at the bottom. Reverse this when done.
Do not use any of the other options unless you know the possible consequences.
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*Setcion B. _SET - UP PROBLEMS*_
_*B1. I can't select my drive for use with Time Machine*_
If the drive/partition you want to use for TM backups doesn't appear in the list when you select TM Preferences > Change Disk, it's probably not formatted correctly. See item #C1 for help determining whether it's right, and how to fix it.
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_*B2. The Change Disk option doesn't work*_
If the +*Change Disk*+ button in TM Preferences doesn't do anything, try turning-off the +*Back To My Mac*+ application temporarily.
|
_*B3. No last or oldest backup date shown*_
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If these dates don't appear when selecting the TM icon in your Menubar, or TM Preferences, try the following:
1. Do a +*Back Up Now.*+ That will often recover the info.
2. De-select your TM Drive via TM Preferences (select "none"), quit System Preferences, then re-select it and do a +*Back Up Now.*+
3. A Log Out or Restart may fix it.
4. If they're still not shown, try a *"Full Reset:"*
|
a. Turn TM Off, de-select the drive (select "none"), note any exclusions in Options, quit System Preferences.
b. Eject, disconnect, and power-off the drive for a few moments, then reconnect it.
c. Delete the file /Library/Preferences/com.apple.TimeMachine.plist (in your top-level Library folder, not your home folder).
d. Re-select your drive (and re-enter any exclusions).
e. Do a +*Back Up Now*+ or wait for the next scheduled backup.
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_*B4. Wrong icon shown for TM drive/partition on desktop and/or Finder sidebar*_
|
Try de-selecting, then re-selecting the "Show" option in Finder > Preferences > General and/or Sidebar.
Try a "Full Reset" as in item #B3.
|
*Section C. _BACKUP FAILURES*_
_*C1. Initial Backup Failed*_
The most common cause is the TM drive not being formatted correctly (even, on occasion, if TM formatted it!). Use Disk Utility (in your Applications/Utilities folder) to verify the setup:
First, select the second line for your internal HD (usually named "Macintosh HD"). Towards the bottom, the Format should be +Mac OS Extended (Journaled),+ although it might be +Mac OS Extended (Case-sensitive, Journaled).+
Next, select the line for your TM partition (indented, with the name). Towards the bottom, the *Format must* be the same as your internal HD (above). If it isn't, you must erase the partition (not necessarily the whole drive) and reformat it with Disk Utility.
Sometimes when TM formats a drive for you automatically, it sets it to +Mac OS Extended (Case-sensitive, Journaled).+ Do not use this unless your internal HD is also case-sensitive. All drives being backed-up, and your TM volume, should be the same. TM may do backups this way, but you could be in for major problems trying to restore to a mis-matched drive.
Last, select the top line of the TM drive (with the make and size). Towards the bottom, the *Partition Map Scheme* should be GUID (preferred) or +Apple Partition Map+ for an Intel Mac. It must be +Apple Partition Map+ for a PPC Mac. If this is wrong, you must completely erase the disk and reformat it. See item 5 of the Frequently Asked Questions *User Tip* at the top of this forum.
Once you're sure your disk/partition is formatted correctly, if your backups still fail, continue to the next item:
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_*C2. Other Backup Fails*_
If this is your first backup, or the first one to a new external drive/partition, the most common cause is the drive not being formatted properly (even, on occasion, when Time Machine formatted it for you!). So if there's any question, see the previous item.
If a backup fails, note any message it sends, and start with this Apple article: Troubleshooting Time Machine backup issues. It includes a wide range of problems, and has links to many other Apple technical articles.
Those messages/problems are not repeated here, except for a couple that Apple doesn't cover completely.
If that doesn't solve your problem, get the Time Machine Buddy messages (see #A1). Many of the common and normal messages are detailed in item 7 of the Frequently Asked Questions *User Tip* at the top of this forum. Only the ones that might indicate a problem are repeated here.
*Messages that might indicate trouble:*
Event store UUIDs don't match naming your internal HD (or any other drive/partition being backed-up). TM can't be sure the OSX internal log of file changes that it normally uses is correct. This is seen on your first backup of a disk, or after an improper shutdown, a full restore, certain hardware repairs, removal of certain exclusions, a large volume of changes (such as an OSX update), or many days without a successful backup. It may cause a lengthy backup, so if you see it frequently, without a good reason, you need to figure out why.
Event store UUIDs don't match naming an external drive/partition. TM isn't sure that everything on it is what TM expects. This may be because the drive was disconnected improperly, or it doesn't appear to be the drive TM expects. Again, if you see this without a good reason, investigate.
. . . node requires deep traversal. Instead of the log of file changes TM normally uses, it must examine every file and folder on the named drive/partition, and compare it to the last backup, to figure out what's changed and needs to be backed-up. Obviously, this is a lengthy procedure; and especially lengthy if you're doing wireless backups. As this is part of the "Preparing" phase, you may not see any more messages for quite a while. Try not to interrupt the backup, as this must be done again (and again) until a backup is completed successfully.
Error: backup disk is full - all nn possible backups were removed, but space is still needed. This is pretty clear. TM deleted as many old backups as it could (and they're all listed in the first failed backup's messages). See item #C4.
Bulk setting Spotlight attributes failed. or Waiting for index to be ready. There may be a problem with your TM drive, or difficulty communicating with it. See item #D2.
Error: (-36) SrcErr:YES Copying {a file path} to {"null" or another file path}
or Indexing a file failed. Returned -12 for: {a file path}, {another file path}
These may indicate a problem with the first file referenced. See the next item.
If you don't see any of these messages, or nothing here seems to help, copy and post all the messages from the failed backup in a new thread here, along with specifics of your set up.
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_*C3. "An error occurred while copying files to the backup volume"* or *"Aborting backup because indexing a file failed"*_
Occasionally, backups will fail with this message for no good reason, and the next one will complete normally. So either wait for the next scheduled backup, or do a +*Back Up Now*+ from the TM icon in your Menubar, or by control-clicking (right-clicking) the TM icon in your dock. If that backup completes normally, there's no real problem.
If the next one fails also, then there most likely is something wrong -- the question is, what?
Get the Time Machine Buddy messages (see #A1). Look for the message(s) about a file that couldn't be copied, such as:
|
Error: (-36) SrcErr:YES Copying {a file path} to {"null" or another file path}
or Indexing a file failed. Returned -12 for: {a file path}, {another file path}
|
If you're not familiar with file "paths," it can be a little difficult to read these messages. They look something like this:
/Users/<Name>/iMovie Events.localized/clip-2008-04-02.mov to /Volumes/TM Backups/ . . . etc.
The end of the file in question is usually indicated either by " to " or just a comma and space before the next one.
If it's a file you're sure you don't need, you can delete it. If not, for now, don't touch it. Instead, exclude it from TM:
Go to TM's Preferences and click Options.
In the next panel, click the plus sign at the bottom.
In the sidebar of the next panel, select your computer name, internal HD, or home folder as necessary; then navigate to the file listed, or, perhaps, it's enclosing folder.
Select it, click Exclude, then Done.
Then do a +*Back Up Now*+ from the TM icon in your Menubar, or by control-clicking (right-clicking) the TM icon in your dock.
If the backup runs ok, then you need to figure out what's wrong with that file.
If it fails again, check it's messages. If it's the *exact same* file, you didn't exclude the right one, or you need to do a "full reset" (see item #B3).
If you get the same message for a different file, you may need stronger stuff:
a. Exclude your TM disk from any anti-virus scanning.
b. Also exclude it from Spotlight indexing, via System Preferences > Spotlight > Privacy.
c. Do a +*Repair Disk*+ (not permissions) on your TM drive/partition, via Disk Utility (in your Applications/Utilities folder).
d. If the original file is on an external disk, do a +*Repair Disk*+ on it, too.
e. If the original file is on your internal HD, do a +*Verify Disk*+ (not permissions) on it. If that reports errors, you'll have to boot from your Leopard Install disc and use it's copy of Disk Utility to repair it:
1. Insert your Leopard Install disc and restart while holding down the "C" key. This will take a few moments.
2. Select your language when prompted.
3. On the next screen select Utilities in the Menubar, then +*Disk Utility.*+
4. Do a +*Repair Disk*+ on your internal HD. If it doesn't fix all the errors, run it again (and again), until it either fixes them all, or can't fix any more.
5. Reboot normally.
If all else fails, you may have a problem with the drive, or communicating with it. Try all the suggestions in #D2 below.
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_*C4. "This backup is too large"*_
|
For one reason or another, TM is out of room on the backup disk/partition. When it's space gets near full, TM will normally delete as many old and expired backups as it can to make room for new ones.
There are some backups that Time Machine *will not delete,* however. It won't delete the most recent backup, or any backups from a different Mac. Sometimes TM will start a new "sequence" of backups, as if you had a different Mac, and it won't delete any from the prior sequence, either.
Also note that, although it deletes a backup, it doesn't necessarily delete it's copies of all the items that were on that backup. It only deletes it's copies of items that no longer exist on any other backup. Thus you won't lose the backup of anything that's currently on your system.
When this happens, you have a few options:
1. De-select the +*Warn when old backups are deleted*+ option in TM Preferences > Options, and try again.
2. Erase the TM disk/partition and let TM start over, with a new, full backup of your entire system.
3. Manually delete some old backups via the TM interface (do not use the Finder!). This is rather tedious, as it must be done one at a time, and there's no way to tell in advance which ones will be quick (and not gain much room) and which will take a long time and recover more space. See item #12 of the Frequently Asked Questions *User Tip* at the top of this forum for detailed instructions.
4. Get a different disk/partition for your Time Machine backups. Then either:
Give it a different name, and use the +Change Disk+ button in TM Preferences to select it. Let TM start fresh on the new drive/partition, with a full backup of your entire system. Keep the old drive/partition for a while (disconnected) until you're sure everything is working and you don't need the old backups anymore.
Or, duplicate the current backups to it via the Restore tab of Disk Utility in your Applications/Utilities folder. Note that you must duplicate an entire disk/partition to another entire disk/partition. See item #18 in the Frequently Asked Questions *User Tip* at the top of this forum for detailed instructions.
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_*C5. "You do not have appropriate access privileges to save file “.<nnnnnnn>” in folder <Name>"*_
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Open the Terminal app (in your Applications/Utilities folder).
Be extremely careful when using Terminal. It is a direct interface into UNIX, the underpinning of OSX. Unlike the Finder, there are few protections against making a mistake, which can cause untold damage.
In Terminal, the prompt looks like this: user-xxxxxx:~ <your name>$
(where <your name> is your short user name). It's followed by a non-blinking block cursor (unless it's been changed via Terminal > Preferences).
At the prompt, type the following exactly as shown in the example, substituting the name of your TM drive exactly, including any spaces, between the quotes; and the string of numbers & letters from the message where the series of x's are (keep the dot):
<pre> *sudo chmod 644 /volumes/"TM drive name"/.xxxxxxxxxxxx*</pre>
example: *sudo chmod 644 /volumes/"TM Backups"/.0a1b2c3d4e5f*
Press Return. You'll get some warnings and a request for your Administrator's password. Type it in (it won't be displayed) and press Return again.
Then try a +*Back Up Now*+ from the TM icon in your Menubar, or by control-clicking (right-clicking) the TM icon in your dock.
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_*C6. The backup volume is read only*_
First, follow the Apple article mentioned above: Troubleshooting Time Machine backup issues.
If that doesn't correct it,
If you only have a partial backup, or don't need the ones you've done, the simplest thing to do is just erase the disk/partition with Disk Utility (in your Applications/Utilities folder).
If you don't want to erase it, here's a workaround:
First, you need to find the name of the hidden file that's causing the problem. If the Time Machine Buddy (see #A1) shows a message like the one in item #C5, follow the instructions there.
If not, use the TinkerTool app (see #A3) to show hidden files.
In a Finder window, select your Time Machine drive/partition. The very first file shown should have a name consisting of a period (dot) followed by 12 numbers and/or letters. (This is your Mac's Ethernet address). Copy or make a note of it.
Then follow the rest of the instructions in item #C5.
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_*C7. "Error (12): Link of previous volume failed."*_
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This usually happens when you replaced a drive with a different one, but with the same name as the original.
Because of the way Time Machine keeps track of drives, at one point it thinks they're the same, but later on realizes they aren't.
Either rename the drive (append "_2" or something), or delete all previous backups of it, via the instructions in item 12 of the Frequently Asked Questions *User Tip* at the top of this forum.
And note that TM will probably do a full backup of the drive. If there isn't much space on your TM drive/partition, see #C4. You may need to do item 2, 3, or 4 listed there.
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_*C8. Backup fails after Logic Board replacement*_
The logic board contains your Ethernet "Mac Address", which is a unique number that TM uses to be sure it knows which Mac is which. So, to TM, it is now a *different computer.*
This is so it can keep each Mac's backups separate (you can back multiple Macs up to the same external disk or Time Capsule). It does this by putting a hidden file containing this address on the TM disk.
There is a fairly elaborate way to attempt to persuade TM that the existing backups really are for your "new" Mac: http://www.macosxhints.com/article.php?story=20080128003716101
It is very easy to make an error with Terminal, get no error message, and have it not work, or worse, so try it at your own risk.
But there is an alternative: hold down the Option key while selecting the TM icon in your Menubar, or control-click (right-click) the TM icon in your Dock. Then use the (badly named) +*Browse Other Time Machine Disks*+ option. It will take you into the normal TM interface where you can see and restore from the old set of backups.
Even if you're successful with the Terminal work, your first backup with the new logic board may be a full one -- every file and folder on your system. If TM decides to do that, you cannot prevent it.
So if your TM disk/partition isn't over twice the size of the data it's backing-up, your best bet may be to just erase it with Disk Utility (in your Applications/Utilities folder) and let TM start over.
|
_*C9. "The back-up disk image could not be created."*_
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If you get this message when backing-up wirelessly, check your +*System Name*+ at the top of the System Preferences > Sharing panel.
It must not be blank; it should not be more than 25 characters long; and you should avoid punctuation (except periods and underscores), and unusual characters.
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_*C10. Error: (-50) Creating directory*_
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This may indicate a problem with your TM drive. Use Disk Utility (in your Applications/Utilities folder) to do a +*Repair Disk*+ (not permissions) on it. If any errors are found that Disk Utility can't fix, run it again (and again) until they're all fixed or it can't fix any more.
If no errors are found, or they're all found and fixed, but you still get the message, try a "full reset" as in item #B3.
If Disk Utility can't fix them all, the disk may be failing. Copy the messages from the last run of Disk Utility and post them in a new thread in this forum for advice.
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_*C11. Drive does not appear to be the correct backup volume for this computer(Cookies do not match)*_
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If this happens after getting a new Logic Board, see item #C8.
This also happens on occasion after switching a TM drive from one Mac to another, erasing your TM disk/partition, or attaching a new TM drive with the same name as an old one.
You can usually fix this by simply re-selecting your TM drive in TM Preferences > Change Disk.
If that doesn't help, try a complete reset. See item #B3.
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*Section D. _OTHER PROBLEMS RUNNING BACKUPS*_
_*D1. Stuck in Preparing*_
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See this Apple Support document: Time Machine may display "Preparing" for a longer time
Try not to interrupt the backup, as this procedure must be done again (and again) until a backup is completed successfully.
Also see the next topic:
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_*D2. Backup is slow or "hung"*_
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Get the Time Machine Buddy messages (see #A1).
If it shows Event store UUIDs don't match
and/or . . . node requires deep traversal, it may not be "hung" at all. See item #C2.
If it shows Waiting for index to be ready and/or Bulk setting Spotlight attributes failed messages, there may be a problem with your TM drive, or difficulty communicating with it. Unfortunately, any of a number of things may cause this. The list of things to try is:
1. Exclude your TM disk/partition from any anti-virus scanning.
2. Exclude it from Spotlight (System Preferences > Spotlight > Privacy).
_*If backing up to a Time Capsule or External Disk connected to an Airport Extreme:*_
3. Check your System Name via System Preferences > Sharing. It it's blank, that's likely the problem. If it's over 26 characters long, trim it. If it has any unusual characters, try removing them.
4. Try moving the TC or AEBS and Mac closer together.
5. Look for interference with another wireless device. Turn anything else off, or move it farther away.
6. Try repairing the Sparse Bundle with Disk Utility (in your Applications/Utilities folder). Mount the Sparse Bundle, then drag it into the Disk Utility sidebar, then use +*Repair Disk*+ (not permissions).
_*If backing up to an External hard drive:*_
7. Do a +*Repair Disk*+ (not permissions) on it via Disk Utility (in your Applications/Utilities folder).
8. At least temporarily, de-select +*Put the hard disk(s) to sleep ...+* in System Preferences > Energy Saver.
9. Be sure it's connected directly to your Mac (no hubs, and not the USB port on the keyboard).
10. Try different port(s), cable(s).
11. See if your drive has an automatic sleep or "spin down" feature you can disable.
12. Check the maker's web site (support or forum) for any updates.
If nothing helps, your drive may be failing.
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_*D3. TM is doing a full backup for no good reason*_
Time Machine may do a full backup after any of the following:
Using a new disk or partition for backups (always).
A full restore (probably).
Some hardware repairs, especially a new internal hard drive (probably) or logic board (always, but see #C8).
Changing your computer's name via System Preferences > Sharing (probably).
Renaming a disk/partition that's being backed-up (probably).
Going several days without a backup (probably; also seems to depend on the volume of changes).
Exactly why it doesn't always do full backups for the items marked "probably" is not clear, so to be safe, assume it will.
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_*D4. My backups seem too large*_
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Time Machine may be doing a full backup of your entire system. See item #D3.
Doing an OSX update can cause a large backup, as it may add or update several thousand files.
Removing exclusions, such as your top-level System and/or Library folders, can be sizeable.
Renaming a folder or disk drive, or moving a file or folder, will cause the entire item moved or renamed to be backed-up. This includes all files and sub-folders in a moved or renamed folder.
There are some OSX features and 3rd-party applications that cause large Time Machine backups. Common ones are FileVault, vmWare Fusion, Parallels Desktop, Entourage, and Thunderbird. Any application that uses a single large file or database may do this. See item 9 of the Frequently Asked Questions post.
You can use the +Time Tracker+ app (see item #A2) to see just what was copied on any particular backup. There may be ways to minimize the size of such backups; search and/or post in this forum for help.
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*Section E. _PROBLEMS VIEWING, RESTORING, or DELETING BACKUPS*_
_*E1. Backups were deleted unexpectedly*_
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Time Machine manages it's space for you, automatically. When it's drive/partition gets near full, it will begin deleting your oldest backups to make room for new ones. See item #C4 for more info and your options.
Usually when this happens unexpectedly, it's because TM has done a new full backup, which of course requires a lot of space. See item #D3 for the common reasons.
If in doubt, get the widget messages (see #A1). They'll show how much it was trying to back up. See item #7 of the Frequently Asked Questions *User Tip* at the top of this forum for explanation of those messages.
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_*E2. I can't see some backups*_
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TM keeps the backups for each Mac separate, and normally only shows the ones for the Mac it's running on, even if there are other Macs' backups on its disk/partition.
Also, sometimes TM will start a new "sequence" of backups, as if they were from a different Mac. See item #D3.
To see these "other" backups, you need the (badly named) +*Browse Other Time Machine Disks*+ option. It's available by holding down the Option key while selecting the TM icon in your Menubar, or by control-clicking (right-clicking) the TM icon in your Dock.
You'll see a selection screen showing all the disks/partitions that have TM backups on them. Select the one you want, and you'll be taken to the normal TM "Star Wars" interface, where you should see all the backups on that disk/partition.
Note that, unfortunately, you cannot merge or combine two different "sequences" of backups.
Also note that you cannot use the normal Restore button at the bottom of the screen to restore items, since they're from a different Mac. Instead, select the desired item(s), then click the "Gear" icon in the Finder window's toolbar and select the +*Restore <item> to ...+* option. You'll then get a prompt to specify the destination.
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_*E3. I can't see backups for a disk/partition that's no longer connected*_
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Open a Finder window and press ShiftCmdC (or select your computer name in the Finder Sidebar).
Then either +*Enter Time Machine*+ or +*Browse Other Time Machine Disks*+ (see #E2).
On the first Finder window in the "cascade," labelled +*Today (Now),+* you'll see all the volumes currently attached to your Mac.
Select the Finder window for any backup, and you'll see a folder for each drive/volume that was backed-up, including any that are no longer connected. Navigate from there to whatever you're looking for.
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_*E4. Time Machine Interface ("Star Wars") won't display properly, or crashes*_
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Do a +*Repair Disk*+ (not permissions) on your TM drive, via Disk Utility (in your Applications/Utilities folder).
Re-select your TM drive via TM Preferences > Change Disk.
If you're using Spaces, try disabling it, at least temporarily.
If you have any sort of video out cable, especially HDMI, try disconnecting it, at least temporarily.
Do a "complete reset" of TM, as in item #B3.This article provides some troubleshooting tips for common Time Machine errors and problems.
It does not cover problems specific to Time Capsule or other wireless backups. See the Airport and Time Capsule forum, in the Digital Life section.
Nor does it include general information about Time Machine. For those, see the Frequently Asked Questions *User Tip* at the top of this forum.
_*C o n t e n t s*_
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*Section A. _TOOLS and PROCEDURES YOU MAY NEED*_
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*A1. Time Machine Buddy widget*
*A2. Time Tracker*
*A3. Tinker Tool*
*A4. Full Reset of Time Machine*
*A5. How to do a Repair or +Verify Disk+*
*Section B. _SET - UP PROBLEMS*_
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*B1. I can't select my drive for use with Time Machine*
*B2. The +Change Disk+ button doesn't work*
*B3. No last or oldest backup date shown*
*B4. Wrong icon shown for TM drive/partition on desktop and/or Finder sidebar*
*Section C. _BACKUP FAILURES*_
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*C1. Initial Backup Failed*
*C2. Other Backup Fails*
*C3. "An error occurred while copying files to the backup volume"* or *"Aborting backup because indexing a file failed"*
*C4. "This backup is too large"*
*C5. "You do not have appropriate access privileges to save file “.<nnnnnnn>” in folder <name of TM drive>"*
*C6. The backup volume is read only*
*C7. "Error (12): Link of previous volume failed."*
*C8. Backup fails after Logic Board replacement*
*C9. "The back-up disk image could not be created."*
*C10. Error: (-50) Creating directory*
*C11. Drive does not appear to be the correct backup volume for this computer (Cookies do not match)*
*Section D. _OTHER PROBLEMS RUNNING BACKUPS*_
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*D1. Stuck in "Preparing" or "Calculating changes"*
*D2. Backup is Slow or "hung"*
*D3. TM is doing a full backup for no good reason*
*D4. My backups seem too large*
*Section E. _PROBLEMS VIEWING, RESTORING, or DELETING BACKUPS*_
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*E1. Backups were deleted unexpectedly*
*E2. I can't see some backups*
*E3. I can't see or restore from backups for a disk/partition that's no longer connected*
*E4. Time Machine Interface ("Star Wars") won't display properly, or crashes*
*Section A. _TOOLS and PROCEDURES YOU MAY NEED*_
There are some free 3rd-party tools that may be useful in diagnosing problems with Time Machine. You'll see references to them in several places below.
_*A1. Time Machine Buddy widget*_
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Click here to download the +*Time Machine Buddy*+ widget.
It shows the messages from your logs for one TM backup run at a time, in a small window. An explanation of some of the error messages is in section #C2 below. Other common messages are explained in item #7 of the Frequently Asked Questions *User Tip* at the top of this forum.
You can copy these messages by selecting them via dragging your mouse over them (be sure to get them all, as they may overflow the small window), then pressing Cmd+C. This copies them to your "clipboard," so you can post them in a thread here (via Cmd+V) to get help diagnosing a problem. (Occasionally, the widget won't let you copy while a backup is running.)
If the message area is blank, but you know there were backups, your user account may not have permission to view your logs. Try signing-on as an Admin User. You can grant "read" rights to the folder /private/var/log and it's contents for the other user.
Note that the widget may only let you look back a few days. If you need to look back farther, you'll need the Console app (in your Applications/Utilities folder) to look at your older system logs (named +*system.log.1.bz2, system.log.2.bz2,+* etc). Click +*Show Log List*+ in the toolbar, then navigate to the desired logs in the sidebar that opens up. You can select only the messages from TM backups by typing backupd in the Filter box in the toolbar.
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_*A2. Time Tracker*_
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Click here to download the TimeTracker app. It shows most of the files saved by TM for each backup (excluding some hidden/system files, etc.). This can help you figure out just what is (or is not) being backed-up.
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_*A3. Tinker Tool*_
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Click here to download the +*Tinker Tool*+ app. It allows you to change the Finder to show hidden files (among many other things). Select the first option under Finder, then click +Relaunch Finder+ at the bottom. Reverse this when done.
Do not use any of the other options unless you know the possible consequences.
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_*A4. Full Reset of Time Machine*_
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a. Go to TM Preferences, turn TM Off, de-select the drive (select "none"), and click the Options button. Note any exclusions in the +Do Not Back Up+ box, and other option(s) on that panel. Then quit System Preferences.
b. Eject, disconnect, and power-off the drive for a few moments, then reconnect it.
c. Delete the file /Library/Preferences/com.apple.TimeMachine.plist (in your top-level Library folder, not your home folder).
d. Go back to TM Preferences, re-select your drive, re-enter any exclusions and other options.
e. Do a +*Back Up Now*+ or wait for the next scheduled backup.
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_*A5. How to do a Repair or +Verify Disk+*_
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This will Repair or Verify the +File System+ on a disk, partition, or sparse bundle (not the actual hardware). Use the +*Disk Utility+* app, in your Applications/Utilities folder. Do this when TM backups are turned-off, or at least not running.
To Repair an *external disk attached to an Airport Extreme,* disconnect it from the Airport, connect it directly to your Mac and select it in the Disk Utility Sidebar.
To Repair an external or *internal Time Machine* disk/partition, select it in the Disk Utility Sidebar.
To Repair the *sparse bundle* on a Time Capsule, connect via an Ethernet cable if you can; it will be much faster. Then mount the sparse bundle by opening the TC in the Finder and double-clicking on the sparse bundle. Drag the sparse bundle into Disk Utility's sidebar and select it.
With the desired partition or sparse bundle selected, click the +*Repair Disk+* (not permissions) button. This may take a while, especially on a Time Capsule. If errors are found, but not all of them were repaired, run the +*Repair Disk+* again, and again, until it either fixes all the errors or can't fix any more.
To Verify your internal (boot) drive/partition (since you can't Repair the one you're running from), select it in Disk Utility's sidebar and click the +*Verify Disk+* (not permissions) button. If it shows errors, you'll need to fix them via this procedure:
1. Insert your Leopard/Snow Leopard Install disc and restart while holding down the "C" key. This will take a few moments.
2. Select your language when prompted.
3. On the next screen, select Utilities in the Menubar, then +*Disk Utility.*+
4. Do a +*Repair Disk*+ (not permissions) on your internal HD. If it doesn't fix all the errors, run it again (and again), until it either fixes them all, or can't fix any more.
5. Reboot normally.
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*Section B. _SET - UP PROBLEMS*_
_*B1. I can't select my drive for use with Time Machine*_
If the drive/partition you want to use for TM backups doesn't appear in the list when you select TM Preferences > Change Disk, it's probably not formatted correctly. See item #C1 for help determining whether it's right, and how to fix it.
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_*B2. The +Change Disk+ button doesn't work*_
If the +*Change Disk*+ button in TM Preferences doesn't do anything, try turning-off the +*Back To My Mac*+ application temporarily.
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_*B3. No last or oldest backup date shown*_
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If these dates don't appear when selecting the TM icon in your Menubar, or TM Preferences, try the following:
1. Do a +*Back Up Now.*+ That will often recover the info.
2. De-select your TM Drive via TM Preferences (select "none"), quit System Preferences, then re-select it and do a +*Back Up Now.*+
3. A Log Out or Restart may fix it.
4. If they're still not shown, try a Full Reset (see #A4).
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_*B4. Wrong icon shown for TM drive/partition on desktop and/or Finder sidebar*_
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Try de-selecting, then re-selecting the "Show" option in Finder > Preferences > General and/or Sidebar.
Try a "Full Reset" as in item #A4.
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*Section C. _BACKUP FAILURES*_
_*C1. Initial Backup Failed*_
The most common cause is the TM drive (but not a Time Capsule) not being formatted correctly (even, on occasion, if TM formatted it!). Use Disk Utility (in your Applications/Utilities folder) to verify the setup:
First, select the second line for your internal HD (usually named "Macintosh HD"). Towards the bottom, the Format should be +Mac OS Extended (Journaled),+ although it might be +Mac OS Extended (Case-sensitive, Journaled).+
Next, select the line for your TM partition (indented, with the name). Towards the bottom, the *Format must* be the same as your internal HD (above). If it isn't, you must erase the partition (not necessarily the whole drive) and reformat it with Disk Utility.
Sometimes when TM formats a drive for you automatically, it sets it to +Mac OS Extended (Case-sensitive, Journaled).+ Do not use this unless your internal HD is also case-sensitive. All drives being backed-up, and your TM volume, should be the same. TM may do backups this way, but you could be in for major problems trying to restore to a mis-matched drive.
Last, select the top line of the TM drive (with the make and size). Towards the bottom, the *Partition Map Scheme* must be either GUID (preferred) or +Apple Partition Map+ for an Intel Mac. It must be either +Apple Partition Map+ (preferred) or GUID for a PPC Mac. If this is wrong, you must completely erase the disk and reformat it. See item 5 of the Frequently Asked Questions *User Tip* at the top of this forum.
Once you're sure your disk/partition is formatted correctly, if your backups still fail, continue to the next item:
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_*C2. Other Backup Fails*_
If this is your first backup, or the first one to a new external drive/partition, the most common cause is the drive not being formatted properly (even, on occasion, when Time Machine formatted it for you!). So if there's any question, see the previous item.
If a backup fails, note any message it sends, and start with this Apple article: Troubleshooting Time Machine backup issues. It includes a wide range of problems, and has links to many other Apple technical articles.
Those messages/problems are not repeated here, except for a couple that Apple doesn't cover completely.
If that doesn't solve your problem, get the Time Machine Buddy messages (see #A1). Many of the common and normal messages are detailed in item 7 of the Frequently Asked Questions *User Tip* at the top of this forum. Only the ones that might indicate a problem are repeated here.
*Messages that might indicate trouble:*
Event store UUIDs don't match naming your internal HD (or any other drive/partition being backed-up). TM can't be sure the OSX internal log of file changes that it normally uses is correct. This is seen on your first backup of a disk, or after an improper shutdown, a full restore, certain hardware repairs, removal of certain exclusions, a large volume of changes (such as an OSX update), or many days without a successful backup. It may cause a lengthy backup, so if you see it frequently, without a good reason, you need to figure out why.
Event store UUIDs don't match naming an external drive/partition. TM isn't sure that everything on it is what TM expects. This may be because the drive was disconnected improperly, or it doesn't appear to be the drive TM expects. Again, if you see this without a good reason, investigate.
. . . node requires deep traversal. Instead of the log of file changes TM normally uses, it must examine every file and folder on the named drive/partition, and compare it to the last backup, to figure out what's changed and needs to be backed-up. Obviously, this is a lengthy procedure; and especially lengthy if you're doing wireless backups. As this is part of the "Preparing" (Leopard) or "Calculating changes" (Snow Leopard) phase, you may not see any more messages for quite a while. Try not to interrupt the backup, as this must be done again (and again) until a backup is completed successfully.
Error: backup disk is full - all nn possible backups were removed, but space is still needed. This is pretty clear. TM deleted as many old backups as it could (and they're all listed in the first failed backup's messages). See item #C4.
Bulk setting Spotlight attributes failed. or Waiting for index to be ready. There may be a problem with your TM drive, or difficulty communicating with it. See item #D2.
Error: (-36) SrcErr:YES Copying {a file path} to {"null" or another file path}
or Indexing a file failed. Returned -12 for: {a file path}, {another file path}
These may indicate a problem with the first file referenced. See the next item.
If you don't see any of these messages, or nothing here seems to help, copy and post all the messages from the failed backup in a new thread here, along with specifics of your set up.
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_*C3. "An error occurred while copying files to the backup volume"* or *"Aborting backup because indexing a file failed"*_
Occasionally, backups will fail with this message for no good reason, and the next one will complete normally. So either wait for the next scheduled backup, or do a +*Back Up Now*+ from the TM icon in your Menubar, or by right-clicking the TM icon in your dock. If that backup completes normally, there's no real problem.
If the next one fails also, then there most likely is something wrong -- the question is, what?
Get the Time Machine Buddy messages (see #A1). Look for the message(s) about a file that couldn't be copied, such as:
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Error: (-36) SrcErr:YES Copying {a file path} to {"null" or another file path}
or Indexing a file failed. Returned -12 for: {a file path}, {another file path}
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If you're not familiar with file "paths," it can be a little difficult to read these messages. They look something like this:
/Users/<Name>/iMovie Events.localized/clip-2008-04-02.mov to /Volumes/TM Backups/ . . . etc.
The end of the file in question is usually indicated either by " to " or just a comma and space before the next one.
If it's a file you're sure you don't need, you can delete it. If not, for now, don't touch it. Instead, exclude it from TM:
Go to TM's Preferences and click Options.
In the next panel, click the plus sign at the bottom.
In the sidebar of the next panel, select your computer name, internal HD, or home folder as necessary; then navigate to the file listed, or, perhaps, it's enclosing folder.
Select it, click Exclude, then Done.
Then do a +*Back Up Now*+ from the TM icon in your Menubar, or by right-clicking the TM icon in your dock.
If the backup runs ok, then you need to figure out what's wrong with that file.
If it fails again, check it's messages. If it's the *exact same* file, you didn't exclude the right one, or you need to do a "full reset" (see item #A4).
If you get the same message for a different file, you may need stronger stuff:
a. Exclude your TM disk from any anti-virus scanning.
b. Also exclude it from Spotlight indexing, via System Preferences > Spotlight > Privacy.
c. Do a +*Repair Disk*+ on your TM drive/partition. See #A5 above.
d. If the original file is on an external disk, do a +*Repair Disk*+ on it, too.
e. If the original file is on your internal HD (your boot drive), do a +*Verify Disk*+ on it. See #A5 above.
If all else fails, you may have a problem with the drive, or communicating with it. Try all the suggestions in #D2 below.
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_*C4. "This backup is too large"*_
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For one reason or another, TM is out of room on the backup disk/partition. When it's space gets near full, TM will normally delete as many old and expired backups as it can to make room for new ones.
There are some backups that Time Machine *will not delete,* however. It won't delete the last remaining backup, or any backups from a different Mac. Sometimes TM will start a new "sequence" of backups, as if you had a different Mac, and it may not delete any from the prior sequence, either.
Also note that, although it deletes a backup, it doesn't necessarily delete it's copies of all the items that were on that backup. It only deletes it's copies of items that no longer exist on any other backup. Thus you won't lose the backup of anything that's currently on your system.
When this happens, you have a few options:
1. De-select the +*Warn when old backups are deleted*+ option in TM Preferences > Options, and try again.
2. Erase the TM disk/partition with Disk Utility (in Applications/Utilities) and let TM start over with a new full backup.
3. Manually delete some old backups via the TM interface (do not use the Finder!). This is rather tedious, as it must be done one at a time, and there's no way to tell in advance which ones will be quick (and not gain much room) and which will take a long time and recover more space. See item #12 of the Frequently Asked Questions *User Tip* at the top of this forum for detailed instructions.
4. Get a different disk/partition for your Time Machine backups. Then either:
Give it a different name, and use the +Change Disk+ button in TM Preferences to select it. Let TM start fresh on the new drive/partition, with a full backup of your entire system. Keep the old drive/partition for a while (disconnected) until you're sure everything is working and you don't need the old backups anymore.
Or, duplicate the current backups to it via the Restore tab of Disk Utility in your Applications/Utilities folder (in Snow Leopard only, you can copy the Backups.backupdb folder via the Finder). Note that you must duplicate an entire disk/partition to another entire disk/partition. See item #18 in the Frequently Asked Questions *User Tip* at the top of this forum for detailed instructions.
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_*C5. "You do not have appropriate access privileges to save file “.<nnnnnnn>” in folder <name of TM Drive>"*_
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Open the Terminal app (in your Applications/Utilities folder).
Be extremely careful when using Terminal. It is a direct interface into UNIX, the underpinning of OSX. Unlike the Finder, there are few protections against making a mistake, which can cause untold damage.
In Terminal, the prompt looks like this: user-xxxxxx:~ <your name>$
(where <your name> is your short user name). It's followed by a non-blinking block cursor (unless it's been changed via Terminal > Preferences).
At the prompt, type the following exactly as shown in the example, substituting the name of your TM drive exactly, including any spaces, between the quotes; and the string of numbers & letters from the message where the series of x's are (keep the dot):
<pre> *sudo chmod 644 /volumes/"TM drive name"/.xxxxxxxxxxxx*</pre>
example: *sudo chmod 644 /volumes/"TM Backups"/.0a1b2c3d4e5f*
Press Return. You'll get some warnings and a request for your Administrator's password. Type it in (it won't be displayed) and press Return again.
Then try a +*Back Up Now*+ from the TM icon in your Menubar, or by right-clicking the TM icon in your dock.
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_*C6. The backup volume is read only*_
First, follow the Apple article mentioned above: Troubleshooting Time Machine backup issues.
If that doesn't correct it,
If you only have a partial backup, or don't need the ones you've done, the simplest thing to do is just erase the disk/partition with Disk Utility (in your Applications/Utilities folder).
If you don't want to erase it, here's a workaround:
First, you need to find the name of the hidden file that's causing the problem. If the Time Machine Buddy (see #A1) shows a message like the one in item #C5, follow the instructions there.
If not, use the TinkerTool app (see #A3) to show hidden files.
In a Finder window, select your Time Machine drive/partition. The very first file shown should have a name consisting of a period (dot) followed by 12 numbers and/or letters. (This is your Mac's Ethernet Address). Copy or make a note of it.
Then follow the rest of the instructions in item #C5.
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_*C7. "Error (12): Link of previous volume failed."*_
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This usually happens when you replaced a drive with a different one, but with the same name as the original.
Because of the way Time Machine keeps track of drives, at one point it thinks they're the same, but later on realizes they aren't.
Either rename the drive (append "_2" or something), or delete all previous backups of it, via the instructions in item 12 of the Frequently Asked Questions *User Tip* at the top of this forum.
And note that TM will probably do a full backup of the drive. If there isn't much space on your TM drive/partition, see #C4. You may need to do item 2, 3, or 4 listed there.
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_*C8. Backup fails after Logic Board replacement*_
The logic board contains your Ethernet "Mac Address", which is a unique number that TM uses to be sure it knows which Mac is which. So, to TM, it is now a *different computer.*
This is so it can keep each Mac's backups separate (you can back multiple Macs up to the same external disk or Time Capsule). It does this by putting a hidden file containing this address on the TM disk.
There is a fairly elaborate way to attempt to persuade TM that the existing backups really are for your "new" Mac: http://www.macosxhints.com/article.php?story=20080128003716101
It is very easy to make an error with Terminal, get no error message, and have it not work, or worse, so try it at your own risk.
But there is an alternative: hold down the Option key while selecting the TM icon in your Menubar, or right-click the TM icon in your Dock. Then use the (badly named) +*Browse Other Time Machine Disks*+ option. It will take you into the normal TM interface where you can see and restore from the old set of backups.
Even if you're successful with the Terminal work, your first backup with the new logic board may be a full one -- every file and folder on your system. If TM decides to do that, you cannot prevent it.
So if your TM disk/partition isn't over twice the size of the data it's backing-up, your best bet may be to just erase it with Disk Utility (in your Applications/Utilities folder) and let TM start over.
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_*C9. "The back-up disk image could not be created."*_
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If you get this message when backing-up wirelessly, check your +*System Name*+ at the top of the System Preferences > Sharing panel.
It must not be blank; it should not be more than 25 characters long; and you should avoid punctuation (except periods and underscores), and unusual characters.
If that doesn't help, apply the same rules to the name of your Time Capsule.
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_*C10. Error: (-50) Creating directory*_
|
This may indicate a problem with your TM drive. Do a +*Repair Disk*+ on it. See #A5 above.
If no errors are found, or they're all found and fixed, but you still get the message, try a "full reset" as in item #A4.
If Disk Utility can't fix them all, the disk may be failing. Copy the messages from the last run of Disk Utility and post them in a new thread in this forum for advice.
|
_*C11. Drive does not appear to be the correct backup volume for this computer(Cookies do not match)*_
|
If this happens after getting a new Logic Board, see item #C8.
This also happens on occasion after switching a TM drive from one Mac to another, erasing your TM disk/partition, or attaching a new TM drive with the same name as an old one.
You can usually fix this by simply re-selecting your TM drive in TM Preferences > Change Disk.
If that doesn't help, try a full reset. See item #A4.
|
*Section D. _OTHER PROBLEMS RUNNING BACKUPS*_
_*D1. Stuck in "Preparing" or "Calculating changes"*_
|
See this Apple Support document: Time Machine may display "Preparing" for a longer time
Try not to interrupt the backup, as this procedure must be done again (and again) until a backup is completed successfully.
Also see the next topic:
|
_*D2. Backup is slow or "hung"*_
|
If this is your first backup under Snow Leopard after updating from Leopard, try cancelling the backup, doing a Restart, and trying again.
Otherwise, get the Time Machine Buddy messages (see #A1).
If it shows Event store UUIDs don't match
and/or . . . node requires deep traversal, it may not be "hung" at all. See item #C2.
If it shows Waiting for index to be ready and/or Bulk setting Spotlight attributes failed messages, there may be a problem with your TM drive, or difficulty communicating with it. Unfortunately, any of a number of things may cause this. The list of things to try is:
1. Exclude your TM disk/partition from any anti-virus scanning.
2. Exclude it from Spotlight (System Preferences > Spotlight > Privacy).
_*If backing up to a Time Capsule or External Disk connected to an Airport Extreme:*_
3. Check your System Name via System Preferences > Sharing. It it's blank, that's likely the problem. If it's over 26 characters long, trim it. If it has any unusual characters, try removing them. Remove any punctuation and spaces. Do the same with the Time Capsule or Airport Extreme name.
4. Try moving the TC or AEBS and Mac closer together.
5. Look for interference with another wireless device. Turn anything else off, or move it farther away.
6. Try repairing the TC's Sparse Bundle or AEBS drive's TM disk/partition. See #A5 above.
_*If backing up to an External hard drive:*_
7. Do a +*Repair Disk*+ on it. See #A5 above.
8. At least temporarily, de-select +*Put the hard disk(s) to sleep ...+* in System Preferences > Energy Saver.
9. Be sure it's connected directly to your Mac (no hubs, and not the USB port on the keyboard, as some are USB 1.0).
10. Try different port(s), cable(s).
11. See if your drive has an automatic sleep or "spin down" feature you can disable.
12. Check the maker's web site (support or forum) for any driver or firmware updates.
If nothing helps, your drive may be failing (they all do, sooner or later).
|
_*D3. TM is doing a full backup for no good reason*_
If this is your first backup on Snow Leopard after upgrading from Leopard, try cancelling the backup, doing a Restart, and trying again.
Time Machine may do a full backup after any of the following:
Using a new disk or partition for backups (always).
A full restore (probably).
Some hardware repairs, especially a new internal hard drive (probably) or logic board (always, but see #C8).
Changing your computer's name via System Preferences > Sharing (maybe).
Renaming a disk/partition that's being backed-up (probably).
Going several days without a backup (probably; also seems to depend on the volume of changes).
Exactly why it doesn't always do full backups for the items marked "probably" is not clear, so to be safe, assume it will.
|
_*D4. My backups seem too large*_
|
Time Machine may be doing a full backup of your entire system. See #D3.
Doing an OSX update can cause a large backup, as it may add or update several thousand files.
Removing exclusions, such as your top-level System and/or Library folders, can be sizeable.
Renaming a folder or disk drive, or moving a file or folder, will cause the entire item moved or renamed to be backed-up. This includes all files and sub-folders in a moved or renamed folder.
There are some OSX features and 3rd-party applications that cause large Time Machine backups. Common ones are FileVault, vmWare Fusion, Parallels Desktop, Entourage, and Thunderbird. Any application that uses a single large file or database may do this. See item 9 of the Frequently Asked Questions post.
You can use the +Time Tracker+ app (see item #A2) to see just what was copied on any particular backup. There may be ways to minimize the size of such backups; search and/or post in this forum for help.
|
*Section E. _PROBLEMS VIEWING, RESTORING, or DELETING BACKUPS*_
_*E1. Backups were deleted unexpectedly*_
|
Time Machine manages it's space for you, automatically. When it's drive/partition gets near full, it will begin deleting your oldest backups to make room for new ones. See item #C4 for more info and your options.
In addition, regardless of space, TM also routinely "thins" your backups. It keeps one per week for as long as there's room; one per day (the first) for a month; all others for 24 hours.
Usually when old weekly backups are deleted unexpectedly, it's because TM has done a new full or large backup, which of course requires a lot of space. See #D3 or D4 for common reasons.
If in doubt, get the +Time Machine Buddy+ widget messages (see #A1). They'll show how much it was trying to back up. See item #7 of the Frequently Asked Questions *User Tip* at the top of this forum for explanation of those messages.
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_*E2. I can't see some backups*_
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If you can't see the backups for a disk/partition that's no longer connected, see #E3 below.
TM keeps the backups for each Mac separate, and normally only shows the ones for the Mac it's running on, even if there are other Macs' backups on its disk/partition.
Also, sometimes TM will start a new "sequence" of backups, as if they were from a different Mac. See item #D3.
To see these "other" backups, you need the (badly named) +*Browse Other Time Machine Disks*+ option. It's available by holding down the Option key while selecting the TM icon in your Menubar, or by right-clicking the TM icon in your Dock.
You'll see a selection screen showing all the disks/partitions that have TM backups on them. Select the one you want, and you'll be taken to the normal TM "Star Wars" interface, where you should see all the backups on that disk/partition.
Note that, unfortunately, you cannot merge or combine two different "sequences" of backups.
Also note that you cannot use the normal Restore button at the bottom of the screen to restore items, since they're from a different Mac. Instead, select the desired item(s), then click the "Gear" icon in the Finder window's toolbar and select the +*Restore <item> to ...+* option. You'll then get a prompt to specify the destination.
|
_*E3. I can't see backups for a disk/partition that's no longer connected*_
|
Open a Finder window and press ShiftCmdC (or select your computer name in the Finder Sidebar).
Then either +*Enter Time Machine*+ or +*Browse Other Time Machine Disks*+ (see #E2).
On the first Finder window in the "cascade," labelled +*Today (Now),+* you'll see all the volumes currently attached to your Mac.
Select the Finder window or TimeLine entry for any backup, and you'll see a folder for each drive/volume that was backed-up, including any that are no longer connected. Navigate from there to whatever you're looking for.
Also note that you cannot use the normal Restore button at the bottom of the screen to restore selected items, since they're from a different disk/partition. Instead, select the desired item(s), then click the "Gear" icon in the Finder window's toolbar and select the +*Restore <item> to ...+* option. You'll then get a prompt to specify the destination.
You can restore an entire disk/partition to a different one (erasing any previous contents) via the procedure in item #14 of the Frequently Asked Questions *User Tip* at the top of this forum.
|
_*E4. Time Machine Interface ("Star Wars") won't display properly, or crashes*_
|
This can be caused by any of a number of things. Try these fixes:
If you're using a Finder replacement (such as Pathfinder), be sure the Finder is running.
If you're using Spaces, turn it off temporarily.
If you have a second monitor, or anything plugged-in to a video-out port, disconnect it temporarily.
De-select your TM drive via TM Preferences > Change Disk (select "none"), then re-select the correct one.
Do a "complete reset" of TM, as in item #A4.
Do a +*Repair Disk+* on your TM drive. See #A5 above.
Try or create another user (System Preferences > Accounts). If it works ok from that user, delete the file:
+*<home folder of the user where it doesn't work>/Library/Preferences/com.Apple.Finder.plist+* -
You do not have sufficient access to your computer to connect to the selected printer
Environment
Print server: Windows 2008 R2 SP1
Clients: Windows XP SP3 + GPP
Drivers:
HP UPD PCL6 5.3.1.10527
Intermec 7.2.2
Ricoh UPD PS 3.9.0.0
Xerox UPD PS 5.216.12
Zebra 2.6.42.03
GPO Configuration - enables users to add printers/drivers from the print servers.
Background
For the last year, we've had the 2008R2 print server set up and the clients have not had any problems connecting to the print server to add printers.
Issue
Over the past ~3 weeks, we've gotten spurious reports from users stating they're unable to add a printer. The specific error displayed is:
You do not have sufficient access to your computer to connect to the selected printer.
It occurs for multiple vendors, so it's not a print driver specific issue. I've personally witnessed the problem where (using a User's account) I was unable to add Printer X out of a list of 10 random printers. 2 minutes later, still logged on
as the same user, I was then able to add Printer X which doesn't make any sense since nothing had changed.
Another user logging into the same workstation will not have any problems adding the same problematic printer. The user who had the problem can log onto a different workstation and add the same printer with no problems, so it's not a User permission
issue either.
Most of the time running gpupdate /force and/or rebooting the box will also 'solve' the problem.
Running the group policy results wizard on a few random workstations (which have exhibited this problem in the past), shows everything appears to be properly configured/enabled related to GPOs, including the
Prevent users from installing printer drivers setting per http://support.microsoft.com/kb/259937
Has anyone else ran into this problem lately?
How does one troubleshoot this issue since I can't faithfully reproduce it on demand since it appears to resolve itself after a period of time?Haven't found the smoking gun to this problem, but I am getting closer.
Troubleshooted another PC today which was exhibiting this problem for another user. Logged onto the PC with my User account and sure enough, received the same message for the same printer. Fired up Sysinternals Process Monitor, but nothing useful
was captured when receiving the failure message. There was also another Point and Print printer which was present on the workstation (i.e.
PrinterName on PrintServerName) for my User account which stated "printer cannot be removed. Access is Denied" when I tried to delete it. Odd. Getting properties on the printer would bring up the correct info from the print server
though, so it was valid and appeared functional.
I tried running the new
MS FixIT printing tool, but it failed in full mode with an admin account.
Next, I searched through the registry for this printername which I was unable to delete. Eventually it was found at:
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers\LanMan Print Services\Servers\PRINTSERVERNAME\Printers\PRINTERNAME
On a hunch, I deleted the entire PrinterName key, restarted the print spooler, and then was able to add the printer with no permission errors! There were several more printers listed in this registry key. I tried the same steps again:
validate receiving 'sufficient access' error.
purge printer's registry key
restart spooler
Able to add the same printer via point and print.
This solved the problem on half of the printers. The others added with no errors. The printer drivers in question are from both HP and Xerox, so I doubt it's a vendor specific issue and instead Windows (unsure if XP or 2008 though).
It would appear that Windows caches the information about the printer/driver/settings/etc from the print server in CurrentVersion\Print\Providers\LanMan Print Services\Servers\PRINTSERVERNAME\Printers\PRINTERNAME ? Why does it need to be duplicated
in both HKLM and HKCU?
Separate PC, further exploring this printer issue and the contents of the \LanMan Print Services\Servers\PRINTSERVERNAME\Printers\ keys. On this PC, I successfully ran the MS FixIt for Printing tool in Full mode and rebooted. After reboot, the
System Event logged the following for multiple printers -- which should've been deleted --
Event Type: Error
Event Source: Print
Event Category: None
Event ID: 23
Date: 4/9/2012
Time: 5:11:48 PM
User: NT AUTHORITY\SYSTEM
Computer: U-xxxxx
Description:
Printer UH-xxxxx-COLOR failed to initialize because a suitable Xerox Global Print Driver PS driver could not be found.
Event Type: Error
Event Source: Print
Event Category: None
Event ID: 23
Date: 4/9/2012
Time: 5:11:48 PM
User: NT AUTHORITY\SYSTEM
Computer: U-xxxxx
Description:
Printer UH-xxxxxx failed to initialize because a suitable HP Universal Printing PCL 6 (v5.3) driver could not be found.
Yet a minute later, the updated driver was automatically installed via P&P:
Event Type: Warning
Event Source: Print
Event Category: None
Event ID: 20
Date: 4/9/2012
Time: 5:12:22 PM
User: NT AUTHORITY\SYSTEM
Computer: U-xxxx
Description:
Printer Driver HP Universal Printing PCL 6 (v5.4) for Windows NT x86 Version-3 was added or updated. Files: <snip>
Sure enough, after checking the \LanMan Print Services\Servers\PRINTSERVERNAME\Printers\ keys, all of those printers which logged EventID 23 were still present! This time, I manually deleted the entire \LanMan Print Services\Servers\PRINTSERVERNAME\Printers\
subkeys, rebooted the PC, logged on, and those errors did not repeat.
Something strange is definitely going on with the printing subsystem on XP lately... -
Elements dropping off my files when printed from a PDF
Please can anyone help... I am running InDesign CS1, I have recently designed a leaflet which included dotted lines for answers to questions.
To make the dotted lines I used the full stop button (rather than the dotted line option on the line tool). Because the file had an awkward bleed area it was necessary to create a PDF file (using the inDesign PDF export option at High Resolution, no compressions) to lay the document up ready for print.
However when I printed the document to a networked Colour Copier and to the Platemaking system the lines had mysteriously dropped off... Unfortunately I didn't spot that they weren't on the Platemaker Preview because they hadn't appeared on the Colour Copy (which I use to compare the two for errors) and so a 10,000 print run later and the job was rejected. Does anyone know why this has happened?
If I print directly from the original InDesign document they show perfectly. If I print the same PDF layup from InDesign CS2 they don't show. Yet if I print from InDesign CS4 they print perfectly from exactly the same file, so I don't think it can be down to the PDF or the typeface (which is standard Helvetica Light).
I obviously can't afford for this to happen again and it would be good to know if there is something I can do to prevent it... In a perfect world all 3 machines in the office would be running the same version, but in the current financial climate we can't afford to upgrade. I would use CS4 all the time, but for the other two computers which would never be able to open the InDesign files again. It doesn't make sense to me as EVERYTHING was created on the CS1 machine, so I would assume that the machine and software would be able to use it's own programming without issue.
Thank you for any help you can give me.Why are you using the line tool or full stops for this? Use a right indent tab and use a "full stop" in the leader
http://indesignsecrets.com/tab-leaders-part-1-separating-columns-of-text-with-dots.php
http://indesignsecrets.com/tab-leaders-part-2-formatting-leaders.php
I'm not clear on what version of InDesign you are referring to - CS1, CS2, CS4?
As for why it's not appearing, that is a mystery? Any screenshots ? -
How do I get a screen capture in Windows on MacBook?
I'm a new guy to Mac/Mountain Lion, but not to computers, so this question may be a bit dicey.
I have used Gadwin PrintScreen for years on Microsoft Machines. During Setup, I am allowed to use Ctrl+Printscreen but now I am using, only occasionally, Windows 7 x64 on a partition on my MacBook Pro/Retina. Considering that there is no Printscreen key on the keyboard, I can no longer use the configuration I am accustomed to in the Windows environment on my lovely, shiny Mac. Only combinations ofCtrl/Alt and F keys are allowed. I get "Can't use that key. Already assigned to, etc."
So then, my query is this, on the Windows side, what keyboard combo will allow me to get a full screen capture? I've tried everything and combed the Apple community to no avail. If there is no keyboard combination, what app can I use that will allow me to do so in a Windows environment on a MacBook Pro/Retina. Just a month old.
I know how to execute this on the Mountain Lion side, but that key combination doesn't cut it on the Windows side.
In closing, I hope the solution is an app download to allow me to choose a configuration.
Thanks for reading,
Kelly J.Start > All Programs > Accesories > Snipping Tool > New > Full Screen Snip
Sorry I don't know of any key combinations that will do the same thing. -
When using the brush tool at full screen (Fill mode not 1:1) for extended period (10-15 minutes) I begin to experience a lag in screen replenish and often get the Mac beachball. The entire operation of the Dev/Brush tool slows and gets unmanageable. I usually close LR and restart but the problem returns. I turned off the GPU support as that exacerbated the problem.
Image is 21MB Canon Raw file.
1:1 and Smart Preview was built on Import.
Using brush tool at low flow (40%) and density (100%) so there are a lot of 'strokes' applied in B/D of areas of image
File cache currently set at 20GB
Running late 2012 Mac Mini (Quad Processors/I7-2.3ghz/16GBRAM) and with Dell U2415
Original images located on W/D 4TB external drive; LR Catalog on Mac 2TBHD-256GB SSD/Fusion drive
Graphics card is Intel HD 4000/OSX
Intuit Bamboo tablet
Recommendations?http://lifehacker.com/5426041/understanding-the-windows-pagefile-and-why-you-shouldnt-disa ble-it
Keep in mind Video/Animation applications use more ram now than almost any other type and there are far more memory hungry services running in the background as well. Consider the normal recommendations are for standard applications. HD material changed far more than just the need for 64Bit memory addressing.
Eric
ADK
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