HP Veer fails in setup trying to sign on APN error

Question

Hi all,
Sorry for the extremely long post, it's kind of a complicated problem.
Last week my wife sent her Veer through the wash, and not surprisingly it didn't survive 
So we bought a new Veer from Amazon. When I ordered it, delivery time showed a delivery day of June 28th, but the estimated delivery date with the shipping notice was to be July 5 which was too long for her to go without a phone, which majorly ****ed me off. So I wanted to get a full size smartphone anyway so bought a new Focus S for myself intending to give her my Veer and then just sell the new one when it got in.
Please note that we are using a prepay plan with no data plan, which turned out to be a HUGE deal when talking with the AT&T people.
I did a WebOS doctor wipe on the Veer and tried to go through setup on it. It restarted and I went through the setup process.  It all worked fine up to the point where I needed to sign in to our profiles. I kept getting a sign in error, I even tried setting up a new sign on, nothing worked. Swapped sim cards, and tried both of our logons. I can't get past this sign on page so I am completely blocked at this point.
After trying to sign in it times out  and we get to a screen "Sign in Failed" with an button for "Enter Phone Settings" with the following options already filled out.
INTERNET APN - wap.cingular
USERNAME - [email protected] 
PASSWORD - Encrypted field but looking online found it was CINGULAR1
Called up AT&T support, they couldn't figure it out and so thought the phone was bad and since my Veer was under warranty they are sending me a new one (charged me $15.00 to get it shipped by Monday!!) At this point I figured I had some how killed the phone during the reset process, but then the mailman came and delivered us the phone we ordered from Amazon, so tried that one, same darn problem with it, grrrr.... So next I called up At&T and tried to cancel the replacement phone and get my bucks back, but they couldn't cancel it. **bleep**!
So called them back to explain the phone wasn't the problem and then I ended up with a "senior" support rep from AT&T, who to give the devil his due, tried to be helpful, we tried entering a bunch of different entries in the phone settings fields, nothing worked. After about two hours, she basically threw her hands up in the air and kept telling me this was an unsupported phone and that the 4g network wasn't supposed to work with the Veer and a bunch of other idiotic stuff. The same phone with the same sim had been working just fine up until the reset which she kept ignoring when she tried to tell me this, I kept calling BS on it.
My next step was to visit an AT&T store and try to use one of their sims that had a data plan on it to see if it would work to get past the sign on screen. Luckily I caught them in a very dead time, there were 5 of them standing around twiddling their thumbs so they were thrilled to try and help me out. Tried a couple of different sims, messed around with the phone settings again, none of these worked. I also had them check my wifes sim to confirm it still had plenty of cash on it, it did.
So the only thing I can think of is that the sign on server at HP\Palm is dead, but I can sign on and view my account online, phone shows up just like it should so not sure that is it either.
Any ideas how to get past this? Any chance I can restore a backup when the phone is in this state?
Believe me when I say any help or advice would be GREATLY appreciated!!
Post relates to: HP TouchPad (WiFi)
Post relates to: HP TouchPad (WiFi)

Answer 1

Just fixed my veer issues.
first, the apn should be WAP.cingular not wap.cingular, which is the (incorrect) preset apn.  make sure your WAP in capitalized.
second, make sure you contact At&t and have them update the IMEI number associated with the sim card.  the number can be found by sliding up the veer and looking on the back, mirrored section.  it's small, but it's there.
those 2 things solved my issues.  best of luck to you.