HP wins the award for worst customer service

I placed an order for an HP laptop dv6t quad edition on the 22nd of march 2011. HP graciously charged my card and took the money out on the 24th of march. The tentative shipping date they gave me was for the 5th of April. I waited till the 6th and since there was no movement on the order status, I decided to call and guess what. The highly (in)competent customer service team couldnt answer why the order was delayed and since the phone line was so choppy I asked them to call me back. They however did not. I had to call them after 30 mins and again request the same information. After learning that nothing was going to happen to the order for the next few days, I requested them to cancel. Now the fun starts, The claim that they can raise a cancellation request but cannot confirm it, There is a possibility that the product might be shipped soon and if it does, it becomes my responsibility to ship it back to HP. More over as per the customer service, it will take 24 to 48 hours for final cancellation and another 3 to 5 business days to refund my amount. Well that is not the end of it, I get another email that evening informing that the shipping is delayed by a week and it might take a maximum of 10 days and if I choose to cancel it, I need to call the customer service team and raise a request. This ticked me off and I called them again to confirm why my order hasnt been cancelled even after they knew that the product was not completed. They go on yapping for half an hour and finally I lost my patience and requested to speak with the manager. They would not let me speak and kept telling me that they will try and find the manager but they cannot confirm if the manager is available. Well after me standing on my ground the manager finally gets on the phone, Introduces herself and then gives me the whole attitude again. On top of everything the manager tells me that HP has not charged my card and its on hold with my bank, Fortunately I did check with my bank and they did inform me that the amount was deducted on the 24th and it was not on hold. After I mentioned this to the manager her story changed and she agreed to expedite the cancellation but still it would take 24 to 48 hours. I seriously think HP should stop advertising for products that they cannot produce and ship on time. Unfortunately I did work with HP and its sad that this company is going down south, way down. Pathetic.. that is all I can say.

Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.
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Paying the price for faulty customer service

We were given faulty information by multiple customer service reps and store reps and now we have to pay almost $200. How is that fair? Our daughter got married and moved to an area where she could not get any data service and spotty talk service. She called Verizon a month before she moved to tell them of the poor coverage area she was moving to and was told that the cancellation fee would be waived if that was the case. During the next few weeks we were in two different Verizon retailers and asked about it and they said the same thing. We called customer service again the day before she switched carriers and were told that he could not waive any potential fee for us at that time and to wait until after she switched and that if a cancellation fee showed up on our bill we could call at that time and dispute it. NOW, a month later, we have the cancellation fee on our bill and I called in and was told that we should have called tech support to have them verify the spotty coverage before she changed carriers and now it is too late to do anything about it. NOTHING was said about that before and we were even told to wait and then dispute it. We have been Verizon customers for several years, have 4 lines with them and was about to add a fifth, but now we are rethinking our service with Verizon and will be checking into other alternatives.

Mandy1695 wrote:
even if you preview the song it only plays 30 seconds of a song
You mean if you preview it. My previews are 90 seconds.
Is iTunes up to date? (10.6.3)
Redownload the songs -> http://support.apple.com/kb/HT2519

What is the RDS for SAP Customer Service (CS) Module

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Absolutely the WORST customer service!!! Customer disservice is more Absolutely the WORST customer service!!! Customer disservice is more appropriate! Bring back support to the U.S.!! Bring back support to the U.S.!

Absolutely the WORST customer service!!! Customer disservice is more appropriate! Bring back support to the U.S.!

Hi richmc. I will only deal with the last part of your message.
You say that you want to use Outlook 2007 to collect your mail. That is not a problem, it is just an email client. BT do not supply this email client. Microsoft do.
You cannot expect BT to be able to assist customers with all the different email clients available to use. You can get the server details etc to set it up yourself.
Most ISP's are the same on support issues for things that they do not supply.
BT do have a paid support service if you did want to use it but for things like email setup it should not be needed.
You also say that you have your own domain names. These NEED to be hosted somewhere to be able to use them for email.
I don't believe that BT do hosting anymore(Could be wrong). So you would need to get in touch with a hosting company, someone like Nethosting, 1&1, GoDaddy etc to set up an email hosting account and then set up your email client to your hosting companies email servers.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

DSL Not Working for 7 Days and Tickets Closed without Resolution - Worst Customer Service

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Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Worst Customer Service In the World

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Dear EvanWright,
I am so sorry for the delay! I have sent you a private message so that we can discuss your billing concerns more freely.
At the top of each Forum page, you will see a small gray envelope icon. This icon will have a number next to it if you have any new messages waiting. To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.

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57dibbs
Has you contacted the seller through its Customer Service?
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Hi chopsuper,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
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Worst Customer Service at Store # 438 - San Diego Mission Valley

For the second time I experienced last night the worst customer service at any store I've been too. I don't know if the employee (Jackie) is to blame or General Management (or Corporate Training Management) but I have been so unlucky to have to speak with this person for the second time. I will describe the two experiences to see if this is the kind of Customer Service training this people get:
The First time I talked to Jackie at the Customer Service desk I was there to return a Camera I had purchase and was not happy with it. This time she informed me of the 15 days return policy (never looking at me or my eyes, always looking down at the computer, never smiling, sounding rude and with a tone of voice of are you stupid?). I had to inform her I was an Elite Plus Member and I was entitled to a 45 days return policy. To my surprise even though she went into her system and verified I was an Elite Plus Member she dared to tell me: "Maybe when you bought the camera you were not an elite plus member, so you were not entitled to the 45 days return policy". Then I assured here this year alone I had spent already over 10,000 dlls at that particular best buy store (mostly) and I was definately NOT NEW to the Elite Plus program, even mentioned I had been a Silver Member since 2009 with no stop. To my surprise again she insinuated I was a liar and said: "How can I be certain of that?"... I mean, are you for real? Do BB train people to talk this way to customers and call them liars? Why would I lie about this kind of thing? Why didn't she bother to check online when my Elite Plus Status kicked in? Anyway after arguing for a while and having to put up with her she offered the refund in a Gift Card which I said FINE, I had to get going, and anyway I usually buy a lot of stuff here, so that would not bother me. But she made me feel not welcome at the store and made me consider other store options with good customer service.
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Then I decided to fill up the customer feed back and write about my experience, but I am also hoping to reach the corporate offices with this post. I am hoping the store gets a service audit in case you have any interest in us (customers) coming back and purchase at the store. People are moving to purchase online and there are plenty of stores and good offers to take advantage of, but I am one of those who love the store purchase experience (not at this bestbuy thought).
To finish my post I am telling you last night I had the intention to get a 4K 55" TV at the store after my exchange. Ask me if I went ahead with my 1,800 dlls purchase?

Hello saulillo,
There is never a circumstance where it is appropriate for our associates to behave in the manner that you describe. In addition, it is imperative that our representatives are informed on our policies and procedures -- such as our Return & Exchange Promise -- so that your experience is both smooth and painless. I apologize for your having to cope with such unprofessional behavior and incorrect information.
I will pass your remarks in full along to the store leadership team. It is my hope that they will use your feedback to ensure that you -- and our other customers -- have an improved experience on your next visit.
I am extremely grateful that you took the time to write to us about your experience.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
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DISGUSTED, HORRIFIED, ANGRY, WORST CUSTOMER SERVICE EXPERIENCE I'VE EVER HAD at Verizon Wireless.

DISGUSTED, HORRIFIED, ANGRY, WORST CUSTOMER SERVICE EXPERIENCE I’VE EVER HAD at Verizon Wireless. I have been trying to return my Iphone 5S for the past week. I’ve been to 3 different Verizon Wireless stores in 2 states and have spent countless hours trying to get the return processed. The Verizon Wireless IT system is literally INCAPABLE of processing my return. I purchased an Iphone 5S under the Edge plan. I traded in my old Iphone 4S and was given a gift card. This gift card went towards the payment of the first month of the Edge plan, the tax on the 5S, and a screen protector. When I tried to return the device after 1 week the system literally could not process the return in multiple stores. A call was put into the operations department on my behalf 5 days ago and I haven’t heard anything back. I am not looking for a handout or a freebie I just want to return my phone as I am allowed to do under Verizon Wireless’ terms and conditions. Today is the last day of the 2 week return period although I was assured by a store manager that this will not apply to me due to my situation but I am skeptical given the situation. I would like to get this resolved ASAP. I am incredibly frustrated and disgusted and if/when I am able to return this device I would strongly consider leaving Verizon. I would think the largest carrier in the country would be able to process a simple return. This is totally unacceptable.

Hello cmc29,
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When your delivery day arrives, you should receive a call from us to narrow down the time frame to a 2 hour window. This is done because our delivery agent’s schedule isn’t fully determined until the day of service as our customer’s needs may change prior to the delivery date. These routes are then best optimized to fit the appointments scheduled for the day. After looking through your delivery date for your dryer, I see that your slot was from 5:30 to 7:30. Something was clearly miscommunicated if you thought otherwise though, and it’s even worse to hear that it arrived in less than pristine condition. Please know that I’m looking into this to see what options we may have to fix this.
Upon review of your order, I see that your washer is awaiting transit from one of our warehouses to one near you. Please know that I’m currently collaborating with both of them to make sure they are aware of your impending delivery date of 8/4, and I’ll update you as soon as more information becomes available.
I greatly appreciate your patience, and I’ll be in touch very soon.
Alex|Social Media Specialist | Best Buy® Corporate
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HT2693 what is the garmin iphone application customer service number?

what is the garmin iphone application customer service number?
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[email protected]

Laxman25 wrote:
Yea because any apps with your "old" id are attached to that Id only. You can log into the iPhone settings, store, and change the apple I'd back to your old one. Redownload it and it will work. It will only work if you are logged in with that I'd. I'm not sure you will get much of an outcome with trying to get a refund. Go to the garmin website and pull support from there.
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Filing a complaint for poor customer service

Can anyone tell me how I go about filing a complaint for poor customer service? Funny when you speak to Verizon representatives they always want to know how the service was until you get someone on the phone who knows they done nothing to help. Than they don't ask, don't care, won't put you through to someone else, won't call back, and leave you w/no answers.

Just hop on over to Google and try and find the names of some key players at VZW and search for their contact info. It took me every bit of a minute to google and find the website people. It has the name of some key folks and contact info...send them an email and voice your concerns. Will it help...who knows...but at least you'll feel better knowing you tried... Good luck with whatever issue you're having with VZW...
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Sql query to find the balances for a customer account wise.

Hi,
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