Hpe 150 freezes. hp assistants says Smart Drive error. Common issue?
HPE-150f seems like the hard drive is going out. Is this common with these TB drives? Which do i use to replace it? After only one year? Wow. How do i reinstall? I have no CD?
Hello, I'm sorry to hear that you are having a problem with you unit. Have you tried and run a system diagnostic test on the unit to verify what HP Support Assistance mention. When turning the computer on, start tapping the f9 key repeatedly until you see HP Vision Diagnostics page. The test should run automatically, hard disk test is one of test that will run. Let us know the results.
I am an HP employee!
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Similar Messages
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i get this error message at Startup; even when i changed the HDD. The smart disk has detected an imminent failure. but it doesnt pop up when i use other OS such as Linux.
Can you please provide the laptop model and Windows version? At what point does the message pop up. It usually does so before the OS loads so it should not matter if you use Linux or Windows.
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"everytime when i'll open my netbook hp mini 110-3500 is showing this message " Smart Hard Drive Error ". imminent failure, i'm trying tohe hard drive test but its still error...please help me..!
Sorry to say it means what it says. Your hard drive needs to be replaced. There is no workaround.
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Problem with BSOD/Freezing probably related to Nvidia driver on Touchsmart IQ810
I have an HP Touchsmart IQ810, now a little elderly but otherwise going strong.
For the last couple of years now I've had a problem with occasional/frequent BSODs, one or two a week. Using crash dump analyser WhoCrashed this is almost certainly related to the driver for onboard Nvidia 9600GM video chip. The usual advice is to make sure you have the latest driver, but I've tried more recent drivers and they seem to make the problem worse - rather than BSODs, I get screen freezes at least once a day, so I've gone back to the old driver version.
I've run the hardware diagnostic tools and found no problems, I've even tried using MSI Afterburner to turn down the clock speed of the card to prevent overheating, but this makes no difference. BSODs/freezes sometimes occur not long after booting, so surely it can't be overheating.
I've pretty much had to put up with this but I would like it fixed. Any suggestions?NVIDIA and RADEON Drivers, depending oin what they are doing can really point you in the right spot. If you are still having issues after fully removing and reinstalling the drivers then you are looking towards a Hardware issue. I would check the contact points on your motherboard and other hardware, this is looking more like an issue with your motherboard.
The biggest problems for example when it comes to computers with RADEON cards, because they are big like the NIVIDA cards; just moving your computer or bumping it can cause damage to your componets within your computer and cause issue like this. RADEONS cards are known to have screen tearing and different colored lines through the screen, another thing I would check is to make sure the swtich or voltage on you video card isn't flipped. If the switch is flipped the wrong way, if you end up forcing your card to hard with the little voltage it has running through it your computer WILL BSOD and MSI Afterburner won't even matter, usually voltage is a setting that you don't want to mess with when it comes to using that program, that is why they make switches on these cards.
If it was a driver issue, your machine won't not be BSOD. The reason why I say that is because BSOD happens to help you prevent further damage to your hardware and if the correct settings are not how they should be, something as simple as skype can cause your machine to do thing's it shouldn't. I've had many issues myself that I've gone through, being in the IT field as well I've seen this to be a common issue due to changing configurations or changing what you do on your computer.
You may of not changed anything but just a simple virus can cause programs to do what they are not meant to do.
Boot into safemode and see if you run into this issue still after running it for a few hours, with safemode as you know. You boot with the processes that you need to run the core functions of your computer. If nothing happens it is because your computer has taken a chill pill. If everything is good and you boot into your main OS then you start having this issue again then you know it IS hardware and setting's related. Little thing's like this will make a hug difference.
The switch also is verd had to find but it will be very small and colored white, if you still have the box you video card came in they should have it pointed out where it is.
I hope this helps, if you have any questions please ask. -
New iMac 750 GB Hard Drive Fail Smart Drive Test - Glitch or Problem
Greetings!
I have a new 24" imac with 750 GB hard drive which has had problems out of the box (system crashing several times a day/unable to re-start/application crashes/general sluggishness).
Five re-installs of Leopard (upgrade/clean install/install and erase)in five weeks when I finally used the latest version of Drive Genius and TechTool Pro (4.6.1). Both claimed hard drive problems. Specifically, TechTool Pro reported smart drive failure (see report below, please).
This seemed to confirm my suspicions that something was flawed with my iMac from the start.
I have returned the computer for a new hard drive.
The Apple-approved repair shop says they've installed a new 750 GB had drive sent by Apple and when they run TechTool Pro, they get the same smart drive failure report. The techie claims this is either a glitch with TechTool Pro, or with the hard drive, but that I have nothing to worry about.
What's your opinion?
Many thanks for taking the time to read this.
SMART
Saturday, December 29, 2007 1:18:12 AM US/Pacific
S.M.A.R.T. Self-Checks <Failing!>
Model: ST3750640AS Q
Mount Point: /dev/disk0
Capacity: 698.64 GB
Writable: Yes
Ejectable: No
Removable: No
Bus: Serial ATA
Bus Location: Internal
Revision: 3.BTH
Serial Number: 5QD2JVNE
disk0s2: Ma
disk0s3: Pa
disk0s4: Peppi
S.M.A.R.T. stands for Self-Monitoring Analysis and Reporting Technology. This test checks and reports on the status of the S.M.A.R.T. routines built into your drive. These routines monitor important drive parameters as your drive is operating. An examination and analysis of these parameters can aid in the prediction of drive failure. This will allow you to back up your data before your drive fails and the data becomes inaccessible.
S.M.A.R.T. Self-Checks
Attribute Normal Worst Threshold Status
1 Read Raw Error Rate
100 253 6 Okay
3 Spin Up Time
95 92 0 Okay
4 Start/Stop Count
100 100 20 Okay
5 Reallocated Sectors
100 100 36 Okay
7 Seek Error Rate
78 60 30 Okay
9 Power On Hours
100 100 0 Okay
10 Spin Retry Count
100 100 97 Okay
12 Power Cycle Count
100 100 20 Okay
187 Unknown
100 100 0 Okay
189 Unknown
100 100 0 Okay
190 Unknown
41 37 45 Failing!
194 Temperature
59 63 0 Okay
195 HW ECC Recovered
63 61 0 Okay
197 Current Pending Sector Count
100 100 0 Okay
198 Off-Line Scan Uncorrectable Sector Count
100 100 0 Okay
199 Ultra DMA CRC Error Count (Rate)
200 200 0 Okay
200 Write Error Count
100 253 0 Okay
202 DAM Error Count
100 253 0 Okay
S.M.A.R.T. Self-Checks <Failing!>
Tests Completed
Threshold levels are exceeded occasionally. You should consider backing up your data from the hard drive. You should continue to check the hard drive for failures.
S.M.A.R.T. Self-Checks <Failing!>
-end-Greetings, all!
This has been my first posting, despite having owned 5 Macs over twelve years - which goes to show you how reliable they are, most of the time.
I am very impressed with the thoughtful responses, and I really, really appreciate you taking the time to respond.
Here's an update since my last posting. I picked up my repaired(?) iMac from the Apple-approved repair shop. The technician's report said (referring to the original hard drive Seagate ST3750640AS Q) "The drive has passed and boots into the OS without issue. Confirmed the smart status of the hard drive shows failed, but this is for an unknown attribute. This may not really indicate the drive is failing, but could be a possibility. Since all of the other tests have passed, I feel it is best to replace the drive under warranty for the customer.
About the new hard drive, the technician wrote: I have run a third-party smart utility on the (new, replaced) hard drive again and I have found that it is failing with the same error. The Apple test shows the smart status as OK.
I have researched this error and I have found that this attribute appears to be for temperature. Since both drives showed the exact same error, this attribute can be safely ignored for smart status. I was not able to replicate any issues with this machine other than the smart status failure so I do not think there is any other hardware failing in this machine.
If the customer continues to have issues, I would recommend reinstalling the OS one more time. If the issue still persists after this, then the customer should bring in the computer when issues are still happening so we can try to determine the cause of the problem better.
At first, my iMac was performing much better, but as I began to migrate data from back-up, I was not able to connect/re-establish my iphoto library, or re-establish my Apple mail accounts( both of which I have done countless times in the past without hassle).
I decided to run Apple's Disk utility which reports it cannot repair the new drive.
Just prior to my original posting, I had sent a copy of my posting to Micromat (TechTool Pro) asking for their opinion/advice.
Their response was: The SMART routines are built into the hard drive by the drive manufacturer. They are proprietary and different for each drive manufacturer. TechTool Pro just reads the status of the built-in SMART parameters and reports their status. Basically, a threshold exceeded indicates that the drive has exceeded what the manufacturer thinks are proper operating parameters for it and it may be getting close to failing. For an interpretation of the seriousness of a specific attribute failure you would need to contact the drive manufacturer. A failure is a warning to be sure to keep good backups and consider replacing the drive. If you get a SMART failure on a drive that is under warranty, the drive manufacturer will typically replace the drive.
Following are two links that might be of interest:
http://www.ariolic.com/activesmart/docs/glossary.html
http://www.ariolic.com/activesmart/docs/smart-attribute-meaning.html
I also took your (Looby) advice and called Seagate. (I also visited their web site, which recommends replacement of their hard drive under these circumstances!)
Within a couple of minutes, the tech person agreed that this is a serious concern and I should replace the drive.
Regarding Wiil's post, Apple's Disk utility says: smart status verified.
The SmartReporter utility reports the smart status is OK.
The SmartUtility application says:smart status failed. ID: #190 Unknown attribute.
For all other posters, this was not a New Egg purchase, which was not relevant to my post. Thank you just the same.
I've left a message for the Apple-approved store and will ask for another drive, and that, if possible, it be tested before I bring my iMac in to reduce the inconvenience.
I'm also wondering if I should switch to a 500 GB hard drive, although that would defeat the purpose of buying the larger drive for all the video I work with ( I have another 2 Terabytes storage with external drives).
Any further comments welcome - and thank you all again for taking the time! -
Hello, has anyone had experience with dealing with this speciifc problem?
In short, upon rebooting, I am getting a black screen with a line of text that says, "Booting from Boot Camp Assistant created USB Drive...Failed to load BOOTMGR." Nothing happens after that.
I am using Mac OS X Lion 10.7.4. I have an ISO of Windows 7 Prof. along with an 8GB usb drive. I changed the coding in my bootcamp program to allow for the normally first invisible option that allows creation of a USB Installation program using an ISO that is normally only for computers without an optical drive.
I have that box checked, the check for new software box, and the install windows box checked. I went through the process of creating the USB, downloading the software, and partitioning the drive. Then on restart, I get the failed to load bootmgr error.
Some people have suggested using two usb drives for this. I am trying that method but it does not seem to help thus far.
Can anyone offer any help?
Thanks.from what i understand you are trying to install win 8 pro from a "backup disk" the one that you purchased from microsoft.
this will not work, it is not an installer disk.
you need to start the process again. erase the partition you made on your hdd. in disc utility click the minus button after selecting the bootcamp partition, then manually drag the divider down fully then apply.
next, erase your usb then format it.
download win 8 iso from here;
http://getintopc.com/softwares/operating-systems/download-windows-8-pro/
it is perfectly legal to use your purchased product key in this install.
in bootcamp select the iso image you just downloaded, select your preferred partition size, check all 3 options.
you have the support software on another usb but you wont need it so it can be discarded. the install will work far better with the iso and support on the same drive. -
Problem with accessing lighting effects in cc and cs6. In cc programme freezes and then window appears saying amd driver stopped working but is now ok but cc still frozen. Tried opening in cs6 no problem with driver but just default spotlight appears and then programme freezes. Any suggestions.
That is very old for drivers and new driver for the chipset will not be coming I do not see it as supported either Photoshop CC and CC 2014 GPU FAQ
Tested video cards for Photoshop CC and CC 2014
Adobe tested the following video cards before the release of Photoshop CC and CC 2014. This document lists the video card by series. The minimum amount of VRAM supported on video cards for Photoshop CC and CC 2014 is 512 MB.
Important: This document is updated as newly released cards are tested. However, Adobe cannot test all cards in a timely manner. If a video card is not listed here, but was released after May 2013, you can assume that the card will work with Photoshop CC and CC 2014.
Adobe tested laptop and desktop versions of the following cards. Be sure to download the latest driver for your specific model (Laptop and desktop versions have slightly different names.)
nVidia GeForce: 400, 500, 600, 700 series
nVidia Quadro: 2000, 4000 (Windows and Mac OS), CX, 5000, 6000, K600, K2000, K4000, K5000 (Windows and Mac OS)
nVidia GRID K1, K2
AMD/ATI Radeon: 5000, 6000, 7000, R7, R9 series, 7950 Mac OS
AMD/ATI FirePro: 3800, 4800, 5800, 7800, 8800, 9800, 3900, 4900, 5900, 7900, W8100, W9100, D300, D500, D700
AMD/ATI FireGL: W5000, W7000, W8000
Intel HD Graphics P3000, Intel HD Graphics P4000, Intel(R) HD Graphics P4600/P4700, Intel HD Graphics 5000
Note: AMD/ATI 1000, 2000, 3000, 4000 series, nVidia GeForce 7000, 8000, 9000, 100, 200, 300 series and Intel HD Graphics (First generation) cards/GPUs are no longer being tested and are not officially supported in Photoshop CC and CC 2014. Some GL functionality is available for these cards, but it's possible that newer features don't work. -
Boot Camp Assistant says Install rather than Partition
I have a second gen MacBook (Intel core 2 duo) I installed Windows XP via bootcamp back when I had OSX Tiger. Today, running OSX Lion, I deleted the windows partition with boot camp assistant, wanting to increase the hard drive size and install Windows 7. I successfully deleted the windows xp partition, and restarted the computer. Now I want to repartition the hard drive and install windows 7. I open boot camp assistant, click continue (only option) check 'install windows 7' and not 'download the latest windows support software from apple' as I already have this on an external hd and click continue. I choose the hard drive size, and boot camp assisnt has the option to 'install' and NOT 'partition'. I dont know why this occurs. anyway, if I click install, boot camp assistant says 'the installer disk could not be found' even though my windows 7 dvd is in the computer.
So, my question boils down to, 'why can't i partition my disk for windows 7?'
Any help would be greatly appreciated! Thanks!After restoring, I lost my Recovery HD partition. I am currently working to get a new one. Perhaps I will install it AFTER boot camp is finished, which might solve the multiple-partitions error? I could use some advice here.
At this point, bootcamp is giving me a new error which says some files cannot be moved. I am moving this to a new discussion HERE:
http://discussions.apple.com/thread/3298756
Thanks for your help! Please respond to my new thread if you think you can contribute. -
Sudden video card drive error causing freeze
I am using Premiere Elements 11 and suddenly it started to show video card drive error when trying to create a new project or open an existing one. The error says that Adobe detected an incompatible display driver GeForce 9600 GT/PCIe/SSE2 3.3.0 and ask me to update the driver. If I click OK on this message Adobe starts creating or opening a project but freezes. I cannot even close the application as the computer does not react to Ctrl+Alt+Del neither so I have to force restart it. When it freezes I see two Adobe logo at the bottom of the screen in the taskbar as if it would try to open the application twice.
I have the latest video card driver installed: version 340.52. Moreover, Premiere Elements opened and worked without problem before and I have not changed anything in my video card driver before the error started to show up.
Any idea what can be the problem and how to fix it?Display driver & Baddriver http://forums.adobe.com/thread/1370916?tstart=0
-
I have a football game recorded on a DVD+R disc that I was trying to view on my MacBook using DVD Player. The video comes onto the screen, but immediately freezes, and then disappears. An error message comes up saying that DVD player unexpectedly quit. My MacBook operating system is Mac OS X, version 10.5.8. DVD Player is App version 5.0.3, framework version 5.0.7.
However, the DVD+R works on both my Dad's and my brother's laptops. My Dad's laptop is an iBook G4 with Mac OS X operating system, version 10.3.9. The DVD Player is version 4.0. My brother's laptop is a MacBook Pro with Mac OS X operating system, version 10.7.2. The DVD Player is App version 5500.26.1 and framework version 5.5.0. The DVD+R plays fine on their laptops, but will not play on mine.
AnthonyLao Bo,
yes, you can locate and copy a file from your HD to a USB key using UNIX commands. If you know the exact name of the file which you’re trying to locate, try this:
find / -iname filename -print
This command will search your entire internal disk for the particular filename. If you know that it’s within a particular user account, then you can save search time with this variation:
find /Users/username -iname filename -print
Either variation of this command will print all files found which have the given filename. Presuming that you’re able to identify the correct file, you can copy it to a USB key using the command
cp -p filename_returned_by_find /Volumes/USB_volume
If you’re not sure which volume name your USB key has, this command will show you what the possibilities are:
ls /Volumes
Please let me know if you have any trouble with these commands. -
I just bought a WD external HD but it is formated for windows. It says the drive has to be reformatted for Mac. How does one do that?
shldrtothewheel
http://lmgtfy.com/?q=youre+awesome+ -
My mac air says hard drive full and 90% is full of 'other' which I cant work out what 'other' is as i Have transferred most to my external hard drive.
Do you know how I can tell how large each file is taking up and what my 'other' category could be?
thanksInitial easy steps to gain disk space:
- Delete all files in the Downloads folder.
Empty the Trash.
- Start iPhoto.
Empty its trash.
Restart.
Backup:
Run a Time Machine (or other) backup since you are about to delete and move files and you may need to recover from any inadvertent mistakes or decisions. You will need one external hard drive for your Time Machine (or other) backup and a second if you plan to offload some files. (See suggestions for where to purchase hard drives at the end of this message.)
For more about backups:
Time Machine Basics: http://support.apple.com/kb/ht1427
Most commonly used backup methods:
https://discussions.apple.com/docs/DOC-3045
Methodology to protect your data. Backups vs. Archives. Long-term data protection:
https://discussions.apple.com/docs/DOC-6031
Deleting files:
Then use the free application OmniDiskSweeper http://www.omnigroup.com/more to explore your volume in descending order by size so you can attack the problem from the top down, deleting the largest unwanted files first. Delete with caution and do not delete any system files. Remember to empty the trash after trashing the files.
Additional reference on freeing disk space:
http://pondini.org/OSX/DiskSpace.html
Offloading files:
Consider moving some of the no-often-used large files or directories to an external disk. Use ODS again to find them. This will be at least your second hard drive. Your first one(s) is/are for your Time Machine (or other) backup(s). Do not offload files onto a Time Machine disk.
Format the second drive as Mac OS Extended (journaled). Using OWS to find large files/folders and copy them from the system drive to the external hard drive and delete them from your internal drive.
Then > System Preferences > Time Machine > Options… > Remove the offload HD name from the exclusions list.
Now both your system disk and your external offload disk will be backed up onto your Time Machine disk.
From: http://www.thexlab.com/faqs/freeingspace.html
To move your iTunes Music folder to another disk or partition:
To change the location of your iTunes Music folder, carefully follow the instructions in the AppleCare® Knowledge Base document "iTunes for Mac: Moving your iTunes Music folder."Additional information can be found in iTunes Help.
http://webcache.googleusercontent.com/search?q=cache:http://www.thexlab.com/105/ 00000849.html
Laptop users may want to consider having two iTunes libraries: a small library of current favorites on their computer, while their complete library resides on an external hard drive. Utilities like iTunes Library Manager enable you to easily have multiple iTunes libraries you can use with your account. https://www.macupdate.com/app/mac/7689/itunes-library-manager
To move your iPhoto Library folder to another disk or partition:
To move the iPhoto Library folder to a new location, employ the instructions in the AppleCare Knowledge Base document from http://support.apple.com/kb/PH2506 corresponding to the version of iPhoto you are using. Additional information can be found in iPhoto Help.
Laptop users may want to consider having two iPhoto libraries: a small library of current, favorite photographs on their computer, while their complete library, or archives of older photos are saved on an external hard drive. Utilities such as iPhoto Buddy and iPhoto Library Manager enable you to have multiple iPhoto libraries that you can use with your account.
https://www.macupdate.com/app/mac/12175/iphoto-buddy
https://www.macupdate.com/app/mac/7158/iphoto-library-manager
Hardware — Bigger disk/SSD:
OWC sells 120, 240 and 480 GB SSD upgrades for MacBook Airs. A 240 GB upgrade costs $265. http://eshop.macsales.com/shop/SSD/OWC/ . If your Mac is under warranty or AppleCare replacing the SSD will void the warranty. -
"Booting from Boot Camp Assistant created USB Drive...Failed to load BOOTMGR"
Hi Apple Ppl of the Wrld: I need help I been working on installing windows 8 on my Mac.
Spec of equipment:
Mac Book Pro Mid 2012
Bootcamp Version: Version 5.0.4 (473)
Bootable USB Flash Drive: Type Scan disk 4 GB windows 8 pro iso image but without the driver and the 2nd Scan disk USB flash drive with 32 GB with the Bootcamp Drivers downloaded and saved to this drive.
Please Note: I also have the original back up installation disc for Microsoft 8 Prof 64 from Microsoft where I purchased it from.
1st Bootcamp is not recognizing the Original Microsoft 8 Pro backup disk from microsoft itself.
Solution: I created the New Image from the Original Microsoft installed disc in my desk top and changed the extension to .ISO then burned the ISO image into the newly purchased DVD+R. Then I ran Bootcamp Once again and it get the following error message "The installer disc could not be found -- Insert your Windows installer disc and wait a few seconds for the disc to be recognized. Solution
2: Created a bootable usb drive with bootcamp assistant successfully with bootcamp. Yes I close, ejected or un-mounted any image that was open or had been previously used then i restarted the Mac. Next, I start the bootcamp assistant tool once again then i get the same insert your windows installer disc message.
3: Then I try to resolve the installer disc not found issue: this are the steps i took: a). Lauch disc utilities
1. Selected the top most drive 750 GB Macintosh HDD
2. On the right you’ll see 5 tab buttons: First Aid | Erase | Partition | RAID | Restore.
3. Choose Partition. Then I clicked + to add another partition size of the partition was 222 GB
4. Change the Name of the Partition to BOOTCAMP
5. Change the Format to MS-DOS (FAT)
6. Click Apply to save the changes and then reboot your Mac and we’ll begin Windows installation.
7. During reboot, press and hold the alt/Option key and you’ll be presented with drives to boot from.
8. Use the arrow keys and return button to select the Windows yellow USB key drive containing your Windows 8 installation files.
9. This will begin the Windows install. --> then i get the following message: "Booting from Boot Camp Assistant created USB Drive...Failed to load BOOTMGR".
4: Take the Mac to best buy and let them resolve the issue and charge me like a million dollars for it :'( since i have no other idea who to get this bootcamp working at all. This has been a terribly lengthy issue and it is not as simple as it is claimed to be since i started with the Original Windows Disc Purchased from Microsoft and I have the Optical disc drive which it should be simpler from what I understand.
Please can you help It would be of great help.
<Email Edited by Host>from what i understand you are trying to install win 8 pro from a "backup disk" the one that you purchased from microsoft.
this will not work, it is not an installer disk.
you need to start the process again. erase the partition you made on your hdd. in disc utility click the minus button after selecting the bootcamp partition, then manually drag the divider down fully then apply.
next, erase your usb then format it.
download win 8 iso from here;
http://getintopc.com/softwares/operating-systems/download-windows-8-pro/
it is perfectly legal to use your purchased product key in this install.
in bootcamp select the iso image you just downloaded, select your preferred partition size, check all 3 options.
you have the support software on another usb but you wont need it so it can be discarded. the install will work far better with the iso and support on the same drive. -
Error message occurs after downloading. it says invalid drive:e:/ what am I doing wrong?
Error message occurs when trying to download itunes. It says invalid driver: e:/. What am I doing wrong?
Hi there,
You may find the article below helpful.
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
-Griff W. -
When updating itunes, it keeps saying invalid drive E, why does it look for drive e?
When updating itunes, it keeps saying invalid drive E, why does it look for drive e?
Try the following user tip:
"Invalid drive X:\" install errors
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