HR Self-Service Transactions - error notifications

Question

In our HR system we are using Administrator Self Service, allowing staff to make changes to HR records for people they manage.
In quite a few cases, our central admin team are receiving notifications with subject lines like:
Application Error has occurred in your process Change Job and Terms performed on Bloggs, Mr Joseph
When opening the notification, the error message at the top of the page says a range of things, such as:
The changes were not applied because This transaction has failed because the employee's record or eligibility status has changed. Submit a new transaction.
Another user has updated this person's record. Please reject the transaction so the initiator can check whether the change is still valid for the updated record.It would seem that the cause of these is because between the HR Self Service transaction being submitted and the error notification going out, something has changed on the HR record in question.
Is there any way I can work out where that change is being made, or is that too hard?
I can see the HR Self Service Transaction via:
SELECT   hat.creation_date hrss_tx_date
       , wn.notification_id nid
       , wn.begin_date notif_date
       , wn.status
       , wn.item_key
       , REPLACE(
            wn.subject
          , 'Application Error has occurred in your process '
         ) subject
       , fu.user_name originator_uname
       , papf3.full_name hr_record_being_changed
       , fu.description originator_description
       , papf.full_name originator_full_name
       , papf2.full_name manager_full_name
       , fu2.user_name manager_login
       , fu2.description manager_description
    FROM applsys.wf_notifications wn
       , applsys.fnd_user fu
       , applsys.fnd_user fu2
       , hr.hr_api_transactions hat
       , hr.per_all_people_f papf
       , hr.per_all_people_f papf2
       , hr.per_all_people_f papf3
       , hr.per_all_assignments_f paaf
   WHERE hat.item_key = wn.item_key
     AND hat.created_by = fu.user_id
     AND papf2.person_id = fu2.employee_id
     AND hat.creator_person_id = papf.person_id
     AND papf.person_id = paaf.person_id
     AND paaf.supervisor_id = papf2.person_id
     AND hat.selected_person_id = papf3.person_id
     AND SYSDATE BETWEEN papf.effective_start_date AND papf.effective_end_date
     AND SYSDATE BETWEEN papf2.effective_start_date AND papf2.effective_end_date
     AND SYSDATE BETWEEN papf3.effective_start_date AND papf3.effective_end_date
     AND SYSDATE BETWEEN paaf.effective_start_date AND paaf.effective_end_date
     AND recipient_role = 'HRMS_DEV_ROLE'
     AND subject LIKE 'Application Error%'
     AND wn.notification_id = :nid
ORDER BY wn.begin_date DESC;But if I look at e.g. the per_all_people_f or per_all_assignments_f tables to look for changes made to the same HR record that the Self-Service transaction was for, nothing recent is returned:
SELECT   papf.employee_number
       , paaf.assignment_number
       , paaf.object_version_number paaf_ovn
       , papf.creation_date papf_creation_date
       , papf.last_update_date papf_last_update_date
       , paaf.creation_date paaf_creation_date
       , paaf.last_update_date paaf_last_update_date
       , papf.object_version_number papf_ovn
    FROM hr.per_all_people_f papf
       , hr.per_all_assignments_f paaf
   WHERE papf.person_id = paaf.person_id
     AND papf.full_name LIKE :pn
ORDER BY paaf.last_update_date DESC;I have seen stuff on My Oracle Support about "object version number" e.g. 1300998.1 says:
"This is an expected behavior. Since after first approval the object version number of contact's personal details has changed. Now when you try to approve second notification we will compare the OVN in transaction tables to the OVN in database (which got changed). Hence we get an object version mismatch and above error."However, I am still stuck trying to see what has changed. I need to find this so I can go to the functional people who don't understand why they are getting the error notifications, so say "Look, this has changed since the Self-Service transaction was submitted, hence the error".
Any advice would be much appreciated.
Thanks

Answer 1

Hi,
In the end I wrote some SQL which identified the fact that the HR tables had been updated in Core Apps AFTER a Self-Service transaction had been started.
SELECT distinct hat.creation_date workflow_start
       , wn.notification_id nid
       , (SELECT MAX(last_update_date) FROM hr.per_all_assignments_f paaf2 WHERE paaf2.person_id = papf3.person_id) last_assig_update
       , wn.begin_date error_date
       , wn.begin_date - (SELECT MAX(last_update_date) FROM hr.per_all_assignments_f paaf2 WHERE paaf2.person_id = papf3.person_id) dd
       , wn.item_key
             , SUBSTR(
                  wn.subject
                , 48
                , INSTR(SUBSTR(wn.subject, 48 + 2), 'performed on ')
               ) transaction_type
             , CASE
                  WHEN SUBSTR( wn.subject , INSTR(wn.subject, 'performed on ') + 13 , LENGTH(wn.subject) - INSTR(wn.subject, 'performed on ') + 13 ) LIKE '%Miss%' THEN REPLACE( SUBSTR( wn.subject , INSTR(wn.subject, 'performed on ') + 13 , LENGTH(wn.subject) - INSTR(wn.subject, 'performed on ') + 13 ) , ' Miss' , '' )
                  WHEN SUBSTR( wn.subject , INSTR(wn.subject, 'performed on ') + 13 , LENGTH(wn.subject) - INSTR(wn.subject, 'performed on ') + 13 ) LIKE '%Mrs%' THEN REPLACE( SUBSTR( wn.subject , INSTR(wn.subject, 'performed on ') + 13 , LENGTH(wn.subject) - INSTR(wn.subject, 'performed on ') + 13 ) , ' Mrs' , '' )
                  WHEN SUBSTR( wn.subject , INSTR(wn.subject, 'performed on ') + 13 , LENGTH(wn.subject) - INSTR(wn.subject, 'performed on ') + 13 ) LIKE '%Ms%' THEN REPLACE( SUBSTR( wn.subject , INSTR(wn.subject, 'performed on ') + 13 , LENGTH(wn.subject) - INSTR(wn.subject, 'performed on ') + 13 ) , ' Ms' , '' )
                  WHEN SUBSTR( wn.subject , INSTR(wn.subject, 'performed on ') + 13 , LENGTH(wn.subject) - INSTR(wn.subject, 'performed on ') + 13 ) LIKE '%Mr%' THEN REPLACE( SUBSTR( wn.subject , INSTR(wn.subject, 'performed on ') + 13 , LENGTH(wn.subject) - INSTR(wn.subject, 'performed on ') + 13 ) , ' Mr' , '' )
                  ELSE SUBSTR( wn.subject , INSTR(wn.subject, 'performed on ') + 13 , LENGTH(wn.subject) - INSTR(wn.subject, 'performed on ') + 13 )
               END performed_on      
       , wn.subject
       , papf3.full_name
       , papf3.employee_number empno
       , fu.user_name by_un
       , fu.description by_desc
       , papf.full_name by_name
    FROM applsys.wf_notifications wn
       , applsys.fnd_user fu
       , hr.hr_api_transactions hat
       , hr.per_all_people_f papf
       , hr.per_all_people_f papf3
       , hr.per_all_assignments_f paaf
   WHERE hat.item_key = wn.item_key
     AND hat.created_by = fu.user_id
     AND hat.creator_person_id = papf.person_id
     AND papf.person_id = paaf.person_id
     AND hat.selected_person_id = papf3.person_id
     AND SYSDATE BETWEEN papf.effective_start_date AND papf.effective_end_date
     AND SYSDATE BETWEEN papf3.effective_start_date AND papf3.effective_end_date
     AND SYSDATE BETWEEN paaf.effective_start_date AND paaf.effective_end_date
     AND subject NOT LIKE '%Phone Numbers%'
     AND recipient_role = 'HRMS_DEV_ROLE'
     AND subject LIKE 'Application Error%'
     AND papf.current_employee_flag = 'Y'
     AND paaf.assignment_type = 'E'
ORDER BY 1 DESCIt helped compare things in the background and prove in our case that there wasn't a system problem.
Thanks