HT1277 I can not configure my major mail account at Mac Mфail - other accounts such as Hotmail and Gmail are working great. Also, I am using that major account at iPhone and iPad with no problem

hello. I can not configure my major mail account at Mac Mфail - other accounts such as Hotmail and Gmail are working great. Also, I am using that major account at iPhone and iPad with no problem. I had contacted mail provider - we had followed step by step all the settings,, they are correct, and I was suggested to use another mail program. Why, for God's sake I should use different programs for different mail accounts? Anyone, had the same problem?

it says - IMAP - Trying to log into this IMAP account is failed - Verify that username and password are correct
same for SMTP
in details -
WROTE Mar 03 00:31:16.375 [kCFStreamSocketSecurityLevelNone] -- host:gator3018.hostgator.com -- port:143 -- socket:0x6080002da240 -- thread:0x600000a76a00
2.180 AUTHENTICATE PLAIN  (*** 60 bytes hidden ***)
READ Mar 03 00:31:26.667 [kCFStreamSocketSecurityLevelNone] -- host:gator3018.hostgator.com -- port:143 -- socket:0x6080002da240 -- thread:0x600000a77400
2.180 NO [AUTHENTICATIONFAILED] Authentication failed.
WROTE Mar 03 00:31:26.669 [kCFStreamSocketSecurityLevelNone] -- host:gator3018.hostgator.com -- port:143 -- socket:0x6080002da240 -- thread:0x600000a77400
3.180 AUTHENTICATE PLAIN  (*** 36 bytes hidden ***)

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