No Mail. I can not get or send mail from my iPhone,iCloud, or mail on the desktop. Password is correct i can get into iCloud but not able to get mail.
I can not get or send mail from my iPhone, iCloud, and desktop mail. All are the same account, password is right and working. When the problem first happened I updated to a new password.
The Mail and the phone are telling me ( "The iCloud IMAP server “p99-imap.mail.me.com” rejected the password for user “k****n******2”}
From the iCloud account i get a message saying mail could not be loaded and the details. Which i have copyed below.
Any thoughts or anyone I can ring ? This was a paid for mobile me account.
Thanks
Running 10.72
ORIGIN
server
TYPE
error
BUILDNUMBER
1FCS29.34215
TIME
Sun Dec 11 2011 10:49:50 GMT+0000 (GMT) (1323600590380)
HOST
www.icloud.com
USERAGENT
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_2) AppleWebKit/534.52.7 (KHTML, like Gecko) Version/5.1.2 Safari/534.52.7
PRSID
217870346
RECENTLOGMESSAGES
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: MAIL in main()
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: --> Request 1: POST to https://p99-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: Request out: /wm/preference-list-->1323600562085/1
params: {"locale":"en-us","timeZone":"Europe/Dublin"}
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: SC.Object:sc1074:dispatch('load content')
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: SC.Module: Attempting to load 'addresses'
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: SC.Module: Module 'addresses' is not loaded, loading now.
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: SC.Module: Loading JavaScript file in 'addresses' -> '/applications/mail/frameworks/addresses/en-us/1FCS29/javascript.js'
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: SC.Object:sc3099:initStatechart()
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: -> entering "9 Address List Not Visible"
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: --> Request 2: GET to https://p03-contactsws.icloud.com:443/co/addressbook/?order=first,last&locale=en _US, headers: Content-Type=text/plain, body: (omitted)
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: SC.Module: Module 'addresses' finished loading.
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'addresses'.
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: SC.Module: Module 'addresses' has completed loading, invoking callbacks.
Sun, 11 Dec 2011 10:49:22 GMT: DEBUG: APPLICATION: Received applicationWillBecomeActive
Sun, 11 Dec 2011 10:49:23 GMT: WARN: APPLICATION: Received applicationDidBecomeActive
Sun, 11 Dec 2011 10:49:23 GMT: DEBUG: <-- Response 2: 200 (1257ms), headers: Cache-Control=no-cache, no-store, private, Content-Type=application/json; charset=UTF-8 body: (omitted)
Sun, 11 Dec 2011 10:49:25 GMT: DEBUG: willReceive: Status:500, Request:/wm/preference
Sun, 11 Dec 2011 10:49:25 GMT: DEBUG: Got HTTP 500 : Redirecting request: /wm/preference : Redirect count:1
Sun, 11 Dec 2011 10:49:25 GMT: DEBUG: --> Request 3: POST to https://p99-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)
Sun, 11 Dec 2011 10:49:25 GMT: DEBUG: Request out: /wm/preference-list-->1323600562085/1
params: {"locale":"en-us","timeZone":"Europe/Dublin"}
Sun, 11 Dec 2011 10:49:29 GMT: DEBUG: willReceive: Status:500, Request:/wm/preference
Sun, 11 Dec 2011 10:49:29 GMT: DEBUG: Got HTTP 500 : Redirecting request: /wm/preference : Redirect count:2
Sun, 11 Dec 2011 10:49:29 GMT: DEBUG: --> Request 4: POST to https://p99-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)
Sun, 11 Dec 2011 10:49:29 GMT: DEBUG: Request out: /wm/preference-list-->1323600562085/1
params: {"locale":"en-us","timeZone":"Europe/Dublin"}
Sun, 11 Dec 2011 10:49:33 GMT: DEBUG: willReceive: Status:500, Request:/wm/preference
Sun, 11 Dec 2011 10:49:33 GMT: DEBUG: Got HTTP 500 : Redirecting request: /wm/preference : Redirect count:3
Sun, 11 Dec 2011 10:49:33 GMT: DEBUG: --> Request 5: POST to https://p99-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)
Sun, 11 Dec 2011 10:49:33 GMT: DEBUG: Request out: /wm/preference-list-->1323600562085/1
params: {"locale":"en-us","timeZone":"Europe/Dublin"}
Sun, 11 Dec 2011 10:49:37 GMT: DEBUG: willReceive: Status:500, Request:/wm/preference
Sun, 11 Dec 2011 10:49:37 GMT: DEBUG: Got HTTP 500 : Redirecting request: /wm/preference : Redirect count:4
Sun, 11 Dec 2011 10:49:37 GMT: DEBUG: --> Request 6: POST to https://p99-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)
Sun, 11 Dec 2011 10:49:37 GMT: DEBUG: Request out: /wm/preference-list-->1323600562085/1
params: {"locale":"en-us","timeZone":"Europe/Dublin"}
Sun, 11 Dec 2011 10:49:40 GMT: DEBUG: willReceive: Status:500, Request:/wm/preference
Sun, 11 Dec 2011 10:49:40 GMT: DEBUG: Got HTTP 500 : Redirecting request: /wm/preference : Redirect count:5
Sun, 11 Dec 2011 10:49:40 GMT: DEBUG: --> Request 7: POST to https://p99-mailws.icloud.com:443/wm/preference, headers: Content-Type=text/plain, body: (omitted)
Sun, 11 Dec 2011 10:49:40 GMT: DEBUG: Request out: /wm/preference-list-->1323600562085/1
params: {"locale":"en-us","timeZone":"Europe/Dublin"}
Sun, 11 Dec 2011 10:49:44 GMT: DEBUG: willReceive: Status:500, Request:/wm/preference
Sun, 11 Dec 2011 10:49:44 GMT: DEBUG: <-- Response 7: 500 (4248ms), headers: Content-Type=text/html body: (empty)
Sun, 11 Dec 2011 10:49:44 GMT: DEBUG: Request in: /wm/preference-list-->1323600562085/1,500,4249ms
Sun, 11 Dec 2011 10:49:44 GMT: DEBUG: ServerPreferencesDataSource.retrieveResponse error = -1/500/guid=serverPrefsGuid
Sun, 11 Dec 2011 10:49:44 GMT: ERROR: CoreMail handled error 13002 before exiting Mail
Spent at least 40 min talking to apple support, to sort it out. luckly not at my cost. After trying lots of things and speaking to a higher grade support person I was given a temp password which did the trick. I then was able to reset that with my own password.
The impression i got was no one knowns what the problem is and resetting the password at the apple end works. Not sure if you would be able to self fix.
Similar Messages
-
I can't forward or send emails from my iphone.
I can no longer mark email then delete them nor can I forward, respond, or save emails as new, why is that?
I deleted the AOL account and then restored it, but nothing happened. The icons that appear on the bottom of emails when you open them no longer show up and when I try to edit my emails from the list to mark them and delete them, I can no longer do that either.
-
Can't send email from my iPhone...
I am having problems sending email from my iPhone via my ISP and the ISP at work. I can send email through my personal domain from these places using my Mac laptop but not via the iPhone.
Settings for the ISP should be SSL Off for both directions [incoming/outgoing] Authentication: Password and a strange config. for username:
username+mydomain.com not just username and with the + symbol and not the @ I have entered the address correctly and I get Cannot Send Mail
Sending contents of the message to the server failed.
I have also tried:
mail.mydomain.com:567 and :2525 and :465 and all return similar errors
I should mention that I'm able to send mail to the phone and retrieve it successfully but not send from it.
I've tried changing the Uses SSL for Outgoing and still no love. I have verified with my ISP that everything is correct and yet I am still unable to send email from the iPhone.
Any suggestions or troubleshooting tips are greatly appreciated. My ISP is Site5 as well.Yeah, I read the Apple Tech Doc where it described how to add the port number so I tried 587, 465 and 2525 at the request of my hosting company's Forum userbase. All suggestions were attempted including converting the account on Site5 to IMAP and all tests resulted in no mail being sent and a cryptic error message with no useful details as to why the mail was not able to be delivered [like an error code or something useful]. I too am hoping that Apple says or does something about this in the near future.
Usernames for my ISP must be formatted like so:
username+domain.com
I'm not sure if that's part of the problem but I've been successful at creating accounts for multiple mail clients including GyazMail for Mac, Thunderbird and several other mail clients but for the life of me, I can't get the iPhone to send a single bit of information via SMTP.
Any assistance or news on this front would be greatly appreciated.
iPhone, iMac G5, PowerBook G4 Mac OS X (10.4.10) -
Cannot send emails from my Iphone or Ipad
Hi
can anybody offer any suggestions please? Since the switch to BT mail, I have been unable to send emails from my Iphone or Ipad, I get a message saying that my password is not recognised. I have followed all the instructions on how to reinstall it on my devices including:
If you're able to receive email but get an error message when trying to send a mail (username and password not recognised) please check the correct settings have been automatically set for the outbound server. To do this:
Go to Settings
Tap Mail, Contacts and Calendars
Tap on your Account - ‘[email protected]’
Again, tap on your account - ‘[email protected]’
Scroll down and tap on SMTP
Tap on Primary Server
Check mail server address is set to 'mail.btinternet.com'
Check Port number is set to '465'
Check SSL encryption is set to 'ON'
However, I am still getting nowhere. Any advice would be great please.I have the same problem. Tried calling BT, they were absolutely no help
-
TS3672 How come i cant see any of my messages nor send any from my iphone 4?
How come i cant see any of my messages nor send any from my iphone 4?
Verify/repair the startup disk (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all filesystem issues, if any, and making sure that there’s enough space available on the startup disk (a few GB, plus the space needed to make a backup copy of the Mail folder), try this:
1. Quit Mail if it’s running.
2. In the Finder, go to ~/Library/Mail/. Make a backup copy of this folder, just in case something goes wrong, e.g. by dragging it to the Desktop while holding the Option (Alt) key down. This is where all your mail is stored.
3. Locate Envelope Index and move it to the Trash. If you see an Envelope Index-journal file there, delete it as well.
4. Open Mail. It will tell you that your mail needs to be “imported”. Click Continue and Mail will proceed to re-create Envelope Index -- Mail says it’s “importing”, but it just re-creates the index if the mailboxes are already in Mail 2.x format.
Note: For those not familiarized with the ~/ notation, it refers to the user’s home folder, i.e. ~/Library is the Library folder within the user’s home folder. -
Can not send email from Mac, iPhone, or iPad using mail using iCloud.
I can send email from the icloud web page but I get error messages that the icloud outgoing server is not recongized when I send email from my iphone, ipad and Mac mail. I can receive icloud email okay on all devices. I have manully setup a icloud server per instructions on icloud support page for mail's outgoing server name. It still is not recongized.
I found a work around that works. Got to Settings...Icloud....account......advanced....outgoing mail server.....
Add an "other" server.
Host Name p01-smtp.mail.me.com
Put in your me.com email address as username and your Apple ID password
SSL is on
Authentication is password
Server port 587
This worked for me.....I will use this until the bug is fixed. Don't make this server your primary. Leave it in "on" status in the other category.
Good luck -
Hi, I have just set up my domain email address with google and Im trying to set up mail on my mac. Its receiving mail but its not letting me send emails from that address. I have tried quite a few solution but cant figure it out. Can anyone help
Hi Lawrence1981,
Thanks for visiting Apple Support Communities.
You may want to check this article for additional troubleshooting steps:
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
Cheers,
Jeremy -
Having problems sending email from my iphone and ipad. Im getting a SMTP is incorrect error. Has anyone had this problem?
Spent 3 hours with internet carrier still not resolved. Everything is fine on the imac.What is the error message provided if any?
If the email account is provided by your ISP, does your ISP have an authenticated SMTP server?
Are you unable to send email with the account using your iPhone or iPad when connected to the same wi-fi network or internet connection as your Mac with your ISP? -
Can calendar entries from an iPhone be pushed up to the cloud for iPad and computer updating? My phone only seems to be receiving updates from the cloud, but not able to send them.
Under Settings->Mail, Contacts, Calendars, What do you have set for the Default Calendar? Personal?
If you don't have it set to a Cloud Calendar it will only create the entry locally. You would need to select the iCloud Calendar specifically when creating the Calendar entry to have it sync.
Otherwise set your default calendar to be the iCloud Calendar so all entries are created there by default. And as such get synced to other devices. -
My Iphone 4 will not let me send an email or reply to an email. The message states that it has put my email in my outbox and that my server does not allow for relaying. Can anyone help with this? I have read some other answers and nothing has worked Thanks
Your email provider has blocked the standard mail port 25 for sending emails and is requiring a different port. This is to avoid mail relays that use mail clients to send spam. You need to find the port that is used by your provider for sending outgoing mail. Then change the settings in your email account on your phone to match the port. You will also have to provide some security credentials for the account.
You can also try deleting the email account from your iphone, and the adding the email account back as this will many times set the correct port for sending emails.
You could also do a Google search on the the settings for your device with your email provider. That will provide you with the proper settings. -
HT4528 I cannot SEND email from my iPhone 5S. I can receive emails, but not send them
I cannot SEND emails from my iPhone 5S
It says
"Unable to send email
A copy has been placed in your Outbox.
No Password provided
Please go to Mail Account Settings and enter a Password"
The problem is, I do NOT have a password for my outgoing server. -
In my iPad 2 with IO6 today I can not send emails from my gmail account, they go to the outbox directly...why? How can i solve this problem? ..I restarted the IPad but the problem was not solved. Please help.
Greetings,
Questions:
1. What version of the Mac OS are you running (Apple > About this Mac)?
2. What version of the iOS are you running (Settings > About)?
3. Do you use MobileMe/ iCloud or another server based sync solution like Google or Yahoo?
4. Do other changes to synced information like Address Book content sync successfully back and forth?
Based on your description it sounds like you have a 1 way sync issue. Events sync fine between the iOS devices and fine from the computer to the iOS devices but not from the iOS devices to the computer.
Try:
Backup your computer and iOS devices before doing anything else:
http://support.apple.com/kb/HT1427
http://support.apple.com/kb/ht1766
Ensure all the devices in use are fully up to date: Apple > Software Update / Settings > General > Software Update
Make separate backups of critical data:
Backup your computer Addressbook: http://docs.info.apple.com/article.html?path=AddressBook/4.0/en/ad961.html
Backup your computer iCal: http://support.apple.com/kb/HT2966
Reset syncing on your Mac: http://support.apple.com/kb/TS1627
Reply back if that does not resolve your issue.
Hope that helps. -
I recently replaced the hard drive on my Windows 7 computer and in the process lost all my music. I think it should be on the iCoud. Can I get it back from the iCloud to my computer? Or can I "reverse-synch" FROM my iPhone TO iTunes?
All the music you purchased from iTunes can be re-downloaded, all the music you acquired without purchasing from iTunes can be accessed using Senuti (not free). The combination of these 2 will get your music back.
-
I am unable to Send E-mail via Default mail app in my iphone. IOS7, i have account of icloud, Gmail, Microsoft all the account are well added, i can recieve e-mails but the massage i send is never sent
Turns out this was a simple set up error for me, although i'd set up mobile me to sync my e mails I had never set up my outgoing message server. Therefore, if I received a message from me.com I could reply no problem, however if the message came from aol.com I couldn't reply.
-
After uninstalling and downloading the latest Abobe Flash player, I can no lnger play youtube videos. I get the message "blocked plug-in". It works in Firefox, but not Safari?
Frostbitblue,
in Safari’s Preferences, select its Security tab, and make sure that its “Internet plug-ins: Allow Plug-ins” checkbox is checked. -
Pictures will load to the photostream just fine, i can see them on both my ipad and iphone, but they stoped uploading to my PC 10 days ago? I can not get any new pictures from my iphone to my PC, what can i do to fix this?
Sign out of the iCloud control panel and then back in.
Maybe you are looking for
-
I imported a video and when I play it back, the audio does not match the video. When I view the tape in my camera it looks fine. I've tried imported twice and each time it doesn't match. What can I do to fix this?
-
I can't get the Firefox tab in order to access all the choices there. Where is it?
In the Mozilla support, it keeps telling me to click on the orange Firefox tab at the top of my screen. I don't have one and can't find how to make it appear. Any advice?
-
Muse uploading EVERY file, even though it's only supposed to upload changed files
When I publish my site, I make sure that I specify that ONLY files/pages that have been changed are to be uploaded. Ever since the last "upgrade", Muse is uploading EVERY file, whether it's been changed or not. Also, the upload speed it slllllllllloo
-
I can't get my mail to open on my mac, I have Lion installed, ical and safari are working
I can't get my mail to open on my mac, I have Lion installed, ical and safari are working
-
Error message: Unknown error (-69)
Recently, when I sync new songs to my iPod, all it will do is sync one, two, or even no songs and then stop syncing. This error message will come up: "Attempting to copy to the disk "CAMERON'S I" failed. An unknown error occured (-69)." "CAMERON'S I"