HT1338 My Mac says updates were installed for Keynote, Pages & Numbers but when I check the versions they are still the old versions.

My Mac says updates were installed for Keynote, Pages & Numbers, however, the version number shows to be the old version... If check for updates, it's telling me no updates are available...

The old versions are not removed when the new versions are installed. (The updates add features that improve cross-platform editing of files but remove many other features so the install leaves the old version in case the old features are important to you). If you look in your applications folder you should find both versions.

Similar Messages

"Lightroom_5_LS11_mac_5_7.dmg" for Mac to update my Lightroom 5.6 (build 974614) but when I attempt to open it I get the following error message "Lightroom_5_LS11_mac_5_7.dmg can't be opened as the disk image is not recognised". I'm running Yosemite OS 10

I have downloaded "Lightroom_5_LS11_mac_5_7.dmg" for Mac to update my Lightroom 5.6 (build 974614) but when I attempt to open it I get the following error message "Lightroom_5_LS11_mac_5_7.dmg can't be opened as the disk image is not recognised". I'm running Yosemite OS 10.10 on a Macbook Pro (Retina, 13-inch, Late 2012 with 2.9 GHz Intel Core i7 processor).

Vk2mh it sounds like the download was not complete or corrupted. Where are you downloading the update from? Have you tried downloading again?

Trying to update a plugin, I do, then reboot but when I check it the plugin checker says I need to update it.

trying to update a plugin, I do, then reboot but when I check the plugin checker says I need to update it.

See http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins
You can see the installed plugins on the [http://kb.mozillazine.org/About%3Aplugins about:plugins] page.<br />
If you set the pref plugin.expose_full_path to true on the about:config page then you see the full path of plugins on the about:plugins page.<br />
It is best not to leave that pref set to true as it exposes that full path to web servers, so reset that pref to false after you are done with the about:plugins page.<br />
See also "Manually uninstalling a plugin" on [[Troubleshooting plugins]]

My mum can't access her account. It says its locked and asked for her security questions, but she can't remember what they are. How do we access her account?

My mum can't access her account. It says its locked and asked for her security questions, but she can't remember what they are. How do we access her account?

Hi sarahmcmast3r,
If you are having issues accessing an account and can't remember the security question answers, you may find the following article helpful:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
Regards,
- Brenden

My 30 day Photoshop trial finished yesterday. I purchased the $9.99 per month Photoshop package and received an email saying "Thank you for your payment etc" But when I go to open PS it still says "the trial has expired.."

My 30 day Photoshop trial finished yesterday. I purchased the $9.99 per month Photoshop package and received an email saying "Thank you for your payment etc" But when I go to open PS it still says "the trial has expired.." Is it supposed to work automatically or is there a step I'm missing?

1. Close all the Adobe Applications. Log-out from creative.adobe.com and re-login.
2. Once you launch the software and when you get the error saying the the trial version has expired, you will have an option saying "License this software".
3. Select this option and enter your credentials and click next.
Nancy O.

HT1414 i have downloaded ios 5 for my itouch 5g but when i click shift and restore and open the ipsw file it sayz its not compatible

i have downloaded ios 5 for my itouch 5g but when i click shift and restore and open the ipsw file it sayz its not compatible

Apple does not support downgrading the iOS. If you try installing an earlier iOS you get the error message. Apple only supports installing/restoring to iOS 6.0.1 on the 4G and 5G iPods.

HT201272 Help - have an iTunes account on iPad for well over a year. Just bought iPhone 5 and I cannot purchase apps using my account. I am asked to verify my credit card and details but then it rejects them. They are still fine on the iPad. Any ideas?

Help - have an iTunes account on iPad for well over a year. Just bought iPhone 5 and I cannot purchase apps using my account. I am asked to verify my credit card and details but then it rejects them. They are still fine on the iPad. Any ideas?
I tried to contact support but they do not recognise my Thai phone number.
the Thai support site is all in Thai (and I neither read or write it).
All I want is a single email address that works - it must be quite a simple process.
I don't want to create another account with another credit card - life will just get seriously complicated then.
BTW my apple I'd is accepted for downloading free apps!!!

First of all, you should always save you photos on computer like any other digital camera.
Backup on iCloud or iTunes only backup your Camera Roll. The other photos should be already on the computer.
Note: Photos are not saved in iTunes, it's only a conduit between your iPhone and your photo managing software on computer.
What computer do you have?

After downloading Maverick, my photobooth images were out of chronological order. I've now downloaded Yosemite and they are still out of order. Is there a fix for this?

After I downloaded Maverick, I noticed that my photobooth images were out of chronological order. I've since downloaded OS X Yosemite (10.10) and they are still out of order. My version of Photobooth is 7.0 (719). Is there a fix for this? Many thanks in advance.

8-doing a factory reset, then repeating steps 1 through 6
Do you mean a restore to factory settings?. If so did you set up as new or restore from back up afterwards?

HT4623 My iPod touch (4th gen) won't seem to get the iOS 7 update on its own. I've been updating it wirelessly for a while now but when I go through the settings to "software update", it searches but says "iOS 6.1.3, your software is up to date". HELP/Why

My 4th gen iPod touch says iOS 6.1.3 is the latest version of software. I've been updating it wirelessly for a while so I know that isn't the problem & I know I'm connected to the Internet; I typed & submitted it on my iPod. Please help/explain why it's doing this!
Also, my App Store also says I have an update but I don't. All my apps are up to date when I try to update... Why is that?

That iPod touch model doesn't have enough RAM to run iOS 7.
(90990)

How do I update my software, currently on10.6.8 but when I check for new software I'm told that I'm up to date

Hi,
I want to update my software, in order to buy Numbers, which requires 10.7. However, when I check for updates I'm told I'm up to date although I see I only have 10.6.8
Help.
Thanks in advance

You are upto date for 10.6 = Snow Leopard...
The next OS X = Mountain Lion = 10.8 which is a paid Upgrade...
Upgrade to Mountain Lion

I've created a photo book in iPhoto on my iPad. When I go to order it, it says that "Your Book contains Empty Photo Frames" but when I check each page, they all have photos. How to I order the book?

I've created a photo book in iphoto on my ipad. When I try to order it (by clicking the price of the book in the top right corner) it says that Your book contains empty photo frames - add photos to the empty frames, or change the page layout to include fewer photos" but when I look at each page, there are photos in all the frames. What do I need to do to order this book??????
Thanks so much for any help offered!

It doesn't appear under the iPad device on the left-hand sidebar of iTunes, you need to select the iPad device on the sidebar and then select the Photos tab on the right-hand side of iTunes e.g.
And then on the right-hand side :

I have new computer and i went to verify acct and i need to update security questions-- problem is the email they are sending the verification to is spelled wrong how do i fix it

need to fix spelling of my email address need to verify security questions and they are sending verification to wrong address, its spelled with one letter wrong how do i fix verification email

Your message is way too general, we have no idea what you are referring to. Please be specific when posting, also PLEASE complete your profile and also PLEASE carefully read Help us to help you on these forums and Profile Update. Once you have then please repost with more complete information and then we might be able to help you out.

Hi my Mac says that I am connected to my wifi but when I try to go online to the start up page it won't work. I tried a dynastic at first it says something as changed but a few second after that it say it's fin but it still did not work.

Can anyone help me? I tried redownloading the software and then I even reset safari bet nothing happened when I came home after 3 hours it worked but 30 minutes later I turn it on it does not work.
I use airport.

I can't check for upgrades or any new software update, I can't accuss the Internet, and I can't watch what I want. I can't work on my homework, and I can't goof off I tried to look this problem up but no one else seems to have the same problem as me. I think it might have something to do with the server but I am not sure of to deal with it. I can't fix it on my own but even if I tried I think I would mess it up even more. Can anyone please help me i am in deep trouble I need it work by morning or I am screwed. :(

I have a new computer. I installed iTunes. I have authorized the computer for my iPad. But, when I click Sync - it wants to erase the ipad

It is absolute garbage that I would need to erase this ipad. GARBAGE programing. Stupid, non-user friendly, dumb, idiotic (trying not to cuss here!)
There has to be a simplier way then transfer purchases (done), backup (done) then restore...any pray it all makes it back on the iPad?!
Why is it not as simple as authorizing computer, transfer purchases, and then click sync? What am I missing here?
andy

Did you not bring all your important data over from your old computer? Do you have a backup of the iTunes library that you can restore? If not, then its not to late, just more work that it should be.
You should be able to:
Backup the device to the new installation
Transfer your purchases into a newly authorized library
Recover any other media using third party tools as suggested in this post from forum regular Zevoneer
Restore the device from the backup
This process should switch the association of the device to the new library, preserving the data and settings in your apps.
May also be prudent to attempt a backup to iCloud directly from the device before you start... Settings > iCloud > Storage & Backup > iCloud Backup > On. It won't save any media but it would preserve the general account settings and documents in case anything goes wrong while you are trying to extract your other data.
When you get it all fixed, make a backup!
tt2

I have just upgraded from 3gs to a 5 but am unable to transfer my photo albums to the new phone have searched the cloud but says nothing is there they are still on old phone any simple ideas ????

just upgraded from 3GS to iphone 5 but am unable to transfer my photos the cloud says no photos there am worried that now the phone number is switched to new phone i will be unable to transfer any SIMPLE answere please

Welcome to the Apple community.
Are the photos that you are referring to part of a camera roll, photo stream or are they simply photos that you have synced from your computer via iTunes.

HT1338 My Mac says updates were installed for Keynote, Pages & Numbers but when I check the versions they are still the old versions.

Similar Messages

Maybe you are looking for