HT1338 My MacBook Air is very slow. Every time I click the mouse, the spinning wheel appears and remains for up to 30 seconds. Can you help me?

My MacBook Air is very slow. Every time I click the mouse, the spinning wheel appears and remains for up to 30 seconds before the screen changes. This has been happening the past 24 hours. Any ideas?

First, back up all data immediately, as your boot drive may be failing.
If you have more than ten or so files or folders on your Desktop, move them, temporarily at least, somewhere else in your home folder.
If iCloud is enabled, disable it.
Disconnect all wired peripherals except keyboard, mouse, and monitor, if applicable. Launch the usual set of applications you use when you notice the problem.
Step 1
Launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Activity Monitor in the page that opens.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Step 2
You must be logged in as an administrator to carry out this step.
Launch the Console application in the same way as above. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Post the 50 or so most recent messages in the log — the text, please, not a screenshot.
Important: Some personal information, such as your name, may appear in the log. Edit it out before posting.

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    10/06/2014 07:55:14.776 netbiosd: Unable to start NetBIOS name service:
    10/06/2014 07:55:14.936 com.apple.kextd: Can't load AppleUpstreamUserClient.kext - ineligible during safe boot.
    10/06/2014 07:55:14.938 com.apple.kextd: Load com.apple.driver.AppleUpstreamUserClient failed; removing personalities from kernel.
    10/06/2014 07:55:15.087 com.apple.kextd: Can't load ApplePlatformEnabler.kext - ineligible during safe boot.
    10/06/2014 07:55:15.093 com.apple.kextd: Load com.apple.driver.ApplePlatformEnabler failed; removing personalities from kernel.
    10/06/2014 07:55:15.306 com.apple.kextd: Can't load IOBluetoothSerialManager.kext - ineligible during safe boot.
    10/06/2014 07:55:15.310 com.apple.kextd: Load com.apple.iokit.IOBluetoothSerialManager failed; removing personalities from kernel.
    10/06/2014 07:55:15.319 com.apple.kextd: Can't load IOSurface.kext - ineligible during safe boot.
    10/06/2014 07:55:15.322 com.apple.kextd: Load com.apple.iokit.IOSurface failed; removing personalities from kernel.
    10/06/2014 07:55:15.330 com.apple.kextd: Can't load IOUserEthernet.kext - ineligible during safe boot.
    10/06/2014 07:55:15.333 com.apple.kextd: Load com.apple.iokit.IOUserEthernet failed; removing personalities from kernel.
    10/06/2014 07:55:15.000 kernel: X86PlatformShim::sendStepper - in safe boot. Set PState to PMin.
    10/06/2014 07:55:15.523 loginwindow: Login Window Application Started
    10/06/2014 07:55:15.927 mds: (Normal) FMW: FMW 0 0
    10/06/2014 07:55:16.000 kernel: DSMOS has arrived
    10/06/2014 07:55:16.135 mds: (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
    10/06/2014 07:55:16.137 mds: (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
    10/06/2014 07:55:16.178 WindowServer: (ipc/send) invalid destination port: IOServiceWaitQuiet for CGXMappedDisplayStart
    10/06/2014 07:55:16.178 WindowServer: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    10/06/2014 07:55:16.431 mds: (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
    10/06/2014 07:55:16.636 loginwindow: **DMPROXY** Found `/System/Library/CoreServices/DMProxy'.
    10/06/2014 07:55:17.000 kernel: nspace-handler-set-snapshot-time: 1402383318
    10/06/2014 07:55:17.986 com.apple.launchctl.LoginWindow: com.apple.findmymacmessenger: Already loaded
    10/06/2014 07:55:17.986 com.apple.launchctl.LoginWindow: com.apple.store_helper: Already loaded
    10/06/2014 07:55:17.986 com.apple.launchctl.LoginWindow: com.apple.storeagent: Already loaded
    10/06/2014 07:55:18.232 com.apple.SecurityServer: Session 100004 created
    10/06/2014 07:55:18.239 loginwindow: Login Window Started Security Agent
    10/06/2014 07:55:18.481 airportd: _doAutoJoin: Already associated to “BTHub4-S56J”. Bailing on auto-join.
    10/06/2014 07:55:19.160 SecurityAgent: Echo enabled
    10/06/2014 07:55:19.160 SecurityAgent: Echo enabled
    10/06/2014 07:55:19.281 configd: network configuration changed.
    10/06/2014 07:55:19.499 UserEventAgent: CaptiveNetworkSupport:CaptivePublishState:1211 en0 - Probe
    10/06/2014 07:55:19.501 UserEventAgent: CaptiveNetworkSupport:CNSPreferencesBuildSSIDLookup:278 ssidLookup:
    10/06/2014 07:55:19.502 UserEventAgent:   <empty>
    10/06/2014 07:55:19.613 configd: setting hostname to "unknown-7c:d1:c3:de:35:3d.home"
    10/06/2014 07:55:19.666 UserEventAgent: CaptiveNetworkSupport:CaptiveStartDetect:2343 Bypassing probe on BTHub4-S56J because it is protected and not on the exception list
    10/06/2014 07:55:19.680 UserEventAgent: CaptiveNetworkSupport:CaptivePublishState:1211 en0 - Unknown
    10/06/2014 07:55:19.688 configd: network configuration changed.
    10/06/2014 07:55:19.959 ntpd: proto: precision = 1.000 usec
    10/06/2014 07:55:21.399 com.apple.mtmfs: /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T//mtmfsMap46
    10/06/2014 07:55:23.996 genatsdb: *GENATSDB* FontObjects generated = 364
    10/06/2014 07:55:24.287 com.apple.launchd: (com.apple.xprotectupdater[33]) Exited with code: 252
    10/06/2014 07:55:46.110 com.apple.backupd: Starting standard backup
    10/06/2014 07:55:46.151 com.apple.backupd: Error -35 while resolving alias to backup target
    10/06/2014 07:55:46.000 kernel: nspace-handler-set-snapshot-time: 1402383348
    10/06/2014 07:55:56.277 com.apple.backupd: Backup failed with error: 19
    10/06/2014 07:56:36.042 com.apple.backupd: Starting standard backup
    10/06/2014 07:56:36.054 com.apple.backupd: Error -35 while resolving alias to backup target
    10/06/2014 07:56:36.000 kernel: nspace-handler-set-snapshot-time: 1402383398
    10/06/2014 07:56:46.175 com.apple.backupd: Backup failed with error: 19
    10/06/2014 07:58:18.298 com.apple.mtmd: low disk space thinning needed for volume Macintosh HD (/) with 7.8 <= 10.0 pct free space
    10/06/2014 07:58:18.301 com.apple.mtmd: attempting to thin because of low free space on Macintosh HD (/) by removing 2014-06-09 21:04:36 +0000
    10/06/2014 07:58:18.310 com.apple.mtmd: attempting to thin because of low free space on Macintosh HD (/) by removing 2014-06-10 06:55:16 +0000
    10/06/2014 07:58:18.330 com.apple.mtmd: attempting to thin because of low free space on Macintosh HD (/) by removing 2014-06-10 06:55:48 +0000
    10/06/2014 07:58:18.338 com.apple.mtmd: volume Macintosh HD (/) is now in an emergency freespace condition
    10/06/2014 08:00:09.756 com.apple.kextd: Cache file /System/Library/Caches/com.apple.kext.caches/Startup/KextPropertyValues_OSBundl eHelper_x86_64.plist.gz is out of date; not using.
    10/06/2014 08:00:09.756 com.apple.kextd: Rescanning kernel extensions.
    10/06/2014 08:00:10.192 com.apple.kextd: Can't load /System/Library/Extensions/AudioIPCDriver.kext - ineligible during safe boot.
    10/06/2014 08:00:10.196 com.apple.kextd: Load com.apple.driver.AudioIPCDriver failed; removing personalities from kernel.
    10/06/2014 08:00:10.198 com.apple.kextcache: rebuilding /System/Library/Caches/com.apple.kext.caches/Startup/kernelcache
    10/06/2014 08:00:10.204 com.apple.kextd: Can't load /System/Library/Extensions/AppleThunderboltEDMService.kext/Contents/PlugIns/App leThunderboltEDMSink.kext - ineligible during safe boot.
    10/06/2014 08:00:10.209 com.apple.kextd: Load com.apple.driver.AppleThunderboltEDMSink failed; removing personalities from kernel.
    10/06/2014 08:00:10.217 com.apple.kextd: Can't load /System/Library/Extensions/AppleIntelHD4000Graphics.kext - ineligible during safe boot.
    10/06/2014 08:00:10.221 com.apple.kextd: Load com.apple.driver.AppleIntelHD4000Graphics failed; removing personalities from kernel.
    10/06/2014 08:00:10.233 com.apple.kextd: Can't load /System/Library/Extensions/AppleSMBusPCI.kext - ineligible during safe boot.
    10/06/2014 08:00:10.237 com.apple.kextd: Load com.apple.driver.AppleSMBusPCI failed; removing personalities from kernel.
    10/06/2014 08:00:10.249 com.apple.kextd: Can't load /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAController.ke xt - ineligible during safe boot.
    10/06/2014 08:00:10.253 com.apple.kextd: Load com.apple.driver.AppleHDAController failed; removing personalities from kernel.
    10/06/2014 08:00:10.264 com.apple.kextd: Can't load /System/Library/Extensions/AppleMCCSControl.kext - ineligible during safe boot.
    10/06/2014 08:00:10.270 com.apple.kextd: Load com.apple.driver.AppleMCCSControl failed; removing personalities from kernel.
    10/06/2014 08:00:10.285 com.apple.kextd: Can't load /System/Library/Extensions/ApplePlatformEnabler.kext - ineligible during safe boot.
    10/06/2014 08:00:10.289 com.apple.kextd: Load com.apple.driver.ApplePlatformEnabler failed; removing personalities from kernel.
    10/06/2014 08:00:10.298 com.apple.kextd: Can't load /System/Library/Extensions/AppleSMCLMU.kext - ineligible during safe boot.
    10/06/2014 08:00:10.302 com.apple.kextd: Load com.apple.driver.AppleSMCLMU failed; removing personalities from kernel.
    10/06/2014 08:00:10.310 com.apple.kextd: Can't load /System/Library/Extensions/IOPlatformPluginFamily.kext/Contents/PlugIns/AppleSM CPDRC.kext - ineligible during safe boot.
    10/06/2014 08:00:10.314 com.apple.kextd: Load com.apple.driver.AppleSMCPDRC failed; removing personalities from kernel.
    10/06/2014 08:00:10.325 com.apple.kextd: Can't load /System/Library/Extensions/IOBluetoothFamily.kext/Contents/PlugIns/IOBluetoothS erialManager.kext - ineligible during safe boot.
    10/06/2014 08:00:10.329 com.apple.kextd: Load com.apple.iokit.IOBluetoothSerialManager failed; removing personalities from kernel.
    10/06/2014 08:00:10.337 com.apple.kextd: Can't load /System/Library/Extensions/AppleUpstreamUserClient.kext - ineligible during safe boot.
    10/06/2014 08:00:10.341 com.apple.kextd: Load com.apple.driver.AppleUpstreamUserClient failed; removing personalities from kernel.
    10/06/2014 08:00:10.355 com.apple.kextd: Can't load /System/Library/Extensions/IOSurface.kext - ineligible during safe boot.
    10/06/2014 08:00:10.358 com.apple.kextd: Load com.apple.iokit.IOSurface failed; removing personalities from kernel.
    10/06/2014 08:00:10.366 com.apple.kextd: Can't load /System/Library/Extensions/IOUserEthernet.kext - ineligible during safe boot.
    10/06/2014 08:00:10.369 com.apple.kextd: Load com.apple.iokit.IOUserEthernet failed; removing personalities from kernel.
    10/06/2014 08:00:10.000 kernel: Resetting IOCatalogue.
    10/06/2014 08:00:11.694 com.apple.kextcache: SierraSwitchKicker.kext does not declare a kernel dependency; using com.apple.kernel.6.0.
    10/06/2014 08:00:11.705 com.apple.kextcache: SierraSupport.kext does not declare a kernel dependency; using com.apple.kernel.6.0.
    10/06/2014 08:00:11.744 com.apple.kextcache: JMicronATA.kext does not declare a kernel dependency; using com.apple.kernel.6.0.
    10/06/2014 08:00:12.952 com.apple.kextcache: SierraSwitchKicker.kext does not declare a kernel dependency; using com.apple.kernel.6.0.
    10/06/2014 08:00:12.954 com.apple.kextcache: SierraSupport.kext does not declare a kernel dependency; using com.apple.kernel.6.0.
    10/06/2014 08:00:12.958 com.apple.kextcache: JMicronATA.kext does not declare a kernel dependency; using com.apple.kernel.6.0.
    10/06/2014 08:00:13.482 com.apple.kextcache: SierraSwitchKicker.kext does not declare a kernel dependency; using com.apple.kernel.6.0.
    10/06/2014 08:00:13.625 com.apple.kextcache: SierraSupport.kext does not declare a kernel dependency; using com.apple.kernel.6.0.
    10/06/2014 08:00:14.118 com.apple.kextcache: JMicronATA.kext does not declare a kernel dependency; using com.apple.kernel.6.0.
    10/06/2014 08:00:16.599 com.apple.kextcache: / locked; waiting for lock.
    10/06/2014 08:00:41.407 com.apple.kextcache: / locked; waiting for lock.
    10/06/2014 08:00:50.620 SecurityAgent: User info context values set for Name
    10/06/2014 08:00:50.620 SecurityAgent: User info context values set for Name
    10/06/2014 08:00:50.816 authorizationhost: Failed to authenticate user <Name> (error: 9).
    10/06/2014 08:00:51.000 kernel: nspace-handler-set-snapshot-time: 1402383652
    10/06/2014 08:00:55.132 SecurityAgent: User info context values set for Name
    10/06/2014 08:00:55.132 SecurityAgent: User info context values set for Name
    10/06/2014 08:00:55.638 com.apple.mtmd: attempting to thin because of low free space on Macintosh HD (/) by removing 2014-06-10 06:56:38 +0000
    10/06/2014 08:00:57.595 SecurityAgent: Login Window login proceeding
    10/06/2014 08:00:57.595 SecurityAgent: Login Window login proceeding
    10/06/2014 08:00:58.422 loginwindow: Login Window - Returned from Security Agent
    10/06/2014 08:00:58.591 loginwindow: USER_PROCESS: 51 console
    10/06/2014 08:00:58.967 applepushserviced: Unable to bootstrap_lookup connection port for 'com.apple.iCalPush': unknown error code
    10/06/2014 08:00:58.968 applepushserviced: Unable to bootstrap_lookup connection port for 'com.apple.syncdefaultsd.push': unknown error code
    10/06/2014 08:00:58.969 applepushserviced: Unable to bootstrap_lookup connection port for 'com.apple.AddressBook.PushNotification': unknown error code
    10/06/2014 08:00:58.970 applepushserviced: Unable to bootstrap_lookup connection port for 'com.apple.safaridavclient.push': unknown error code
    10/06/2014 08:00:59.119 com.apple.launchd.peruser.502: (com.apple.AirPortBaseStationAgent) Unknown value for key POSIXSpawnType: Background
    10/06/2014 08:00:59.124 com.apple.launchd.peruser.502: (com.apple.ReportCrash) Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
    10/06/2014 08:00:59.134 com.apple.launchctl.Aqua: load: option requires an argument -- D
    10/06/2014 08:00:59.134 com.apple.launchctl.Aqua: usage: launchctl load [-wF] [-D <user|local|network|system|all>] paths...
    10/06/2014 08:01:02.788 UserEventAgent: CaptiveNetworkSupport:CNSServerRegisterUserAgent:187 new user agent port: 39947
    10/06/2014 08:01:03.289 mds: (Warning) Server: No stores registered for metascope "kMDQueryScopeComputerIndexed"
    10/06/2014 08:01:03.321 com.apple.launchd.peruser.502: (com.apple.launchctl.Aqua[133]) Exited with code: 1
    10/06/2014 08:01:03.762 com.apple.launchd.peruser.502: (com.apple.mrt.uiagent[145]) Exited with code: 255
    10/06/2014 08:01:05.842 SystemUIServer: Could not load menu extra NSBundle </System/Library/CoreServices/Menu Extras/Volume.menu> (not yet loaded) for Class AppleVolumeExtra
    10/06/2014 08:01:09.565 com.apple.dock.extra: Could not connect the action buttonPressed: to target of class NSApplication
    10/06/2014 08:01:09.565 com.apple.dock.extra: 2014-06-10 08:01:09.555 com.apple.dock.extra[161:1a07] Could not connect the action buttonPressed: to target of class NSApplication
    10/06/2014 08:01:09.573 com.apple.dock.extra: Could not connect the action buttonPressed: to target of class NSApplication
    10/06/2014 08:01:09.575 com.apple.dock.extra: 2014-06-10 08:01:09.566 com.apple.dock.extra[161:1a07] Could not connect the action buttonPressed: to target of class NSApplication
    10/06/2014 08:01:09.583 com.apple.dock.extra: Could not connect the action buttonPressed: to target of class NSApplication
    10/06/2014 08:01:09.584 com.apple.dock.extra: 2014-06-10 08:01:09.575 com.apple.dock.extra[161:1a07] Could not connect the action buttonPressed: to target of class NSApplication
    10/06/2014 08:01:09.588 com.apple.dock.extra: Could not connect the action buttonPressed: to target of class NSApplication
    10/06/2014 08:01:09.589 com.apple.dock.extra: 2014-06-10 08:01:09.586 com.apple.dock.extra[161:1a07] Could not connect the action buttonPressed: to target of class NSApplication
    10/06/2014 08:01:10.169 mds: (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
    10/06/2014 08:01:12.998 com.apple.SecurityServer: Session 100008 created
    10/06/2014 08:01:18.200 com.apple.SecurityServer: Session 100010 created
    10/06/2014 08:01:20.025 mds: (Warning) Server: No stores registered for metascope "kMDQueryScopeComputer"
    10/06/2014 08:01:20.124 sandboxd: ([169]) com.apple.qtkits(169) deny ipc-posix-shm _CS_DSHMEMLOCK
    10/06/2014 08:01:20.128 sandboxd: ([169]) com.apple.qtkits(169) deny ipc-posix-shm _CS_DSHMEMLOCK
    10/06/2014 08:01:20.132 sandboxd: ([169]) com.apple.qtkits(169) deny ipc-posix-shm _CGM0000000502
    10/06/2014 08:01:20.136 sandboxd: ([169]) com.apple.qtkits(169) deny ipc-posix-shm _CGM0000000502
    10/06/2014 08:01:20.147 sandboxd: ([169]) com.apple.qtkits(169) deny file-read-data /Library/ColorSync/Profiles/Displays/Color LCD-00000610-0000-9CDF-0000-0000042737C0.icc
    10/06/2014 08:01:20.157 sandboxd: ([169]) com.apple.qtkits(169) deny file-read-data /Library/ColorSync/Profiles/Displays/Color LCD-00000610-0000-9CDF-0000-0000042737C0.icc
    10/06/2014 08:01:20.176 sandboxd: ([169]) com.apple.qtkits(169) deny mach-lookup com.apple.printtool.agent
    10/06/2014 08:01:21.178 sandboxd: ([169]) com.apple.qtkits(169) deny file-read-data /Library/ColorSync/Profiles/Displays/Color LCD-00000610-0000-9CDF-0000-0000042737C0.icc
    10/06/2014 08:01:21.256 sandboxd: ([169]) com.apple.qtkits(169) deny ipc-posix-shm _CS_GSHMEMLOCK
    10/06/2014 08:01:21.260 sandboxd: ([169]) com.apple.qtkits(169) deny ipc-posix-shm _CS_GSHMEMLOCK
    10/06/2014 08:01:22.336 com.apple.coremedia.videodecoder: IOSurface couldn't open service: IOSurfaceRoot
    10/06/2014 08:01:27.505 sandboxd: ([169]) com.apple.qtkits(169) deny file-read-data /Library/ColorSync/Profiles/Displays/Color LCD-00000610-0000-9CDF-0000-0000042737C0.icc
    10/06/2014 08:01:27.906 sandboxd: ([169]) com.apple.qtkits(169) deny file-read-data /Library/ColorSync/Profiles/Displays/Color LCD-00000610-0000-9CDF-0000-0000042737C0.icc
    10/06/2014 08:01:30.610 com.apple.kextcache: Created prelinked kernel //System/Library/Caches/com.apple.kext.caches/Startup/kernelcache.
    10/06/2014 08:01:30.670 com.apple.kextcache: /: no supported helper partitions to update.
    10/06/2014 08:01:30.671 com.apple.kextcache: Lock acquired; proceeding.
    10/06/2014 08:01:30.685 com.apple.kextcache: /: no supported helper partitions to update.
    10/06/2014 08:01:30.686 com.apple.kextcache: Lock acquired; proceeding.
    10/06/2014 08:01:30.701 com.apple.kextcache: /: no supported helper partitions to update.
    10/06/2014 08:01:44.000 kernel: CODE SIGNING: cs_invalid_page(0x1000): p=181[ksadmin] clearing CS_VALID
    In Part 2, you say:
    DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
    View ▹ Show Log List
    from the menu bar.
    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports.
    BUT -- when I go into "System diagnostic reports" (and I have checked I'm clicking on the correct one) there's nothing in the log to the right, even when I click the arrow pointing down. Below that, on the left, it says FILES and then below that there's
    system.log
    kernel.log
    and then /Library/logs (twice) and /var/logs
    What am I doing wrong?
    Grateful for help.

  • I own fully paid for license for Dreamweaver CS6. Every time I click to open the app, I get a very annoying pop-up message. How do I stop it?

    I own fully paid for license for a Mac version of Dreamweaver cs6. Every time I click to open the app, and before I can start using CS6, I get a very annoying pop-up message (see screen shot below) that states I have a trial version and do I want to buy into the cloud version, which I don't.  How do I stop the pop-up? This message seems to originate from the Extension Manager.
    I tried trashing Extension Manager, but another annoying pops-up which states that I have to "reinstall the application manager". Of course, there is no such thing as a "application manager" that I can find. I guess it should be "extension manager".
    I no longer own Photoshop because there are so many great alternatives available. Can't wait to do the same with Dreamweaver.
    Adobe can't even get the correct cost. I'm an US Customer however they quote the Creative Cloud in Euros. Go figure........

    I have faced this problem in the past.  In my case, I had Adobe registered under two separate ID.  One when a student and the second as a regular employed individual.  Because I purchased the licensed while at the University, the registration was listed under the school id. So, when I login in Adobe using my regular ID, I then received the annoying marketing campaign add.
    Therefore, review that you have enter the correct id during loging. IT is possible that you login to the community as one ID but purchased the subscription using a separate user name. In these cases, the computer will not know that you already have a paying license.

  • Every time i click my mouse an ad opens in a new tab. how so i stop it

    i have a macbook air, OSX 10.9.5,
    WHEN I AM ON THE INTERNET EVERY TIME I CLICK MY MOUSE A NEW TAB OPENS UP WITH VARIOUS DIFFERENT ADS ON IT. HOW DO I STOP THIS FROM HAPPENING?

    There is no need to download anything to solve this problem. You may have installed a variant of the "VSearch" ad-injection malware.
    Malware is always changing to get around the defenses against it. These instructions are valid as of today, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.
    The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.
    Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination  command-C:
    /Library/LaunchDaemons
    In the Finder, select
              Go ▹ Go to Folder...
    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
    A folder named "LaunchDaemons" may open. Look inside it for two files with names of the form
              com.something.daemon.plist
    and
               com.something.helper.plist
    Here something is a variable word, which can be different in each case. So far it has always been a string of letters without punctuation, such as "cloud," "dot," "highway," "submarine," or "trusteddownloads." Sometimes the word is "apple," and then you must be especially careful not to delete the wrong files, because many built-in OS X files have similar names.
    If you find these files, leave the LaunchDaemons folder open, and open the following folder in the same way:
    /Library/LaunchAgents
    In this folder, there may be a file named
              com.something.agent.plist
    where the word something is the same as before.
    If you feel confident that you've identified the above files, back up all data, then drag just those three files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.
    Don't delete the "LaunchAgents" or "LaunchDaemons" folder or anything else inside either one.
    The malware is now permanently inactivated, as long as you never reinstall it. You can stop here if you like, or you can remove two remaining components for the sake of completeness.
    Open this folder:
    /Library/Application Support
    If it has a subfolder named just
               something
    where something is the same word you saw before, drag that subfolder to the Trash and close the window.
    Don't delete the "Application Support" folder or anything else inside it.
    Finally, in this folder:
    /System/Library/Frameworks
    there may an item named exactly
                v.framework
    It's actually a folder, though it has a different icon than usual. This item always has the above name. Drag it to the Trash and close the window.
    Don't delete the "Frameworks" folder or anything else inside it.
    If you didn't find the files or you're not sure about the identification, post what you found.
    If in doubt, or if you have no backups, change nothing at all.
    The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
    This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
    In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
    Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
              Install system data files and security updates (OS X 10.10 or later)
    or
              Download updates automatically (OS X 10.9 or earlier)
    if it's not already checked.

  • TS1702 Cannot download an issue of a subscribed magazine on news stand. The download has paused and cannot midway and every time I click on resume it asks to shut and restart  the app. Done that several times. Even restarted the iPad but the problem conti

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    Do a search with Spotlight for ".plist" (without the quotes). In that list (should be very long) there should be a file named com.apple.itunes.plist. Delete that file by dragging it from the Spotlight list to the Trash. Don't worry if you drag the wrong file and delete it, as these are preference files that recreate themselves when you launch an application.

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    i currently use a iMac OS X 10.6.8 and I cannot open iPhoto. Every time I click on iPhoto the coloured wheel comes up and lets me go no further, leaving me with no other option but to force quit the application.
    it is showing all my existing photos but will not let me click on any of them, nor will it allow me to import any new photos into iPhoto.
    I am really worried that I cannot access all of my photos and even more worried as I need to back them up!!
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    Try repair the Library:
    Option 1
    Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
    If that fails:
    Option 2
    Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
    This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
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    Regards
    TD

  • Hey i have ios 4.3.5 on my ipad and i wanna update it to ios 5.1.1 and ive downloaded the file made by apple but every time i try to update it to ios 5.1.1 it allways says error 3194. can anyone help?

    hey i have ios 4.3.5 on my ipad and i wanna update it to ios 5.1.1 and ive downloaded the file made by apple but every time i try to update it to ios 5.1.1 it allways says error 3194. can anyone help?

    alanangert1 wrote:
    ... every time i try to update it to ios 5.1.1 it allways says error 3194. ...
    3194  = http://support.apple.com/kb/ts4451
    If the above Support Article does not resolve it... then you have a problem.
    Perhaps a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is required..
    Be sure to make an appointment first...
    Note:
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    Unauthorized modification of iOS...
    http://support.apple.com/kb/HT3743

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    I've had the same problem, and sorted it using this:
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    Windows 7 will begin installing, and once it gets almost to the bottom of its checklist, it’ll try to reboot. Now, if you leave it here, you’ll get so far and see the black screen. Any further attempts to reboot will bring you to the same dead end.
    Instead, restart and press a key to boot from the Windows 7 disc when prompted.
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    Read more: How to install Windows 7 on the new 27in iMac | PC Pro blog http://www.pcpro.co.uk/blogs/2009/10/26/how-to-install-windows-7-onto-the-new-27 in-imac/#ixzz0tinWW9tn

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    Help? I got a visa giftcard and I had put it on iTunes. Now it's done and has no money in it but every time I try to get a free app it says u have an unsufficient amount. Can any1 help me

    You have an outstanding balance in your account. You have to add a payment method to satisfy that balance before you can do anything with the account including purchasing free updates and free apps.

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    I have two graphics cards in my PC . after I had to reinstall windows again has been slower pc and stuff not play 4k footage . Can you help me find out about it " Raks " graphics card has stopped working ?

    I'm not aware of any, not to say that there aren't any issues.
    it may have nothing to do with ntpd, there are a lot of things running.
    ntpd just happen to make the log entry at the same time as the panic.
    I would check to see if there are any updates available for you system.
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    the trilateral commission
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    every time i try to create my apple id appears: invalid country cd... What can i do?

    There's no way to put " (506) " the only keyboard that appears is the numerical pad, i'm from Costa Rica aswell and my mother got a new iPhone 4, i was setting her account up, and i got the same issue...i've tried 506 ans +506, none of the work

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    The iphone and ipad must be connected to the same icloud account.  Are you by chance using different IDs to connect from each device?

  • After installing Mountain lion, macbook air 2011 very slow

    After installation of Mountain lion my macbook air 2011 got very slow. There has been a firmware upgrade too. Can you help?

    Hi guys! Just installed ML on my early 2009 MBAir (after market upgraded to a 240g SSD, but still just 2g of ram), and I panicked a bit at first when it turned out to be painfully slow and not displaying right (+slow trackpad!).
    Bear in mind that the first thing ML will do is index your files for spotlight, which takes a while and is a bit of a resource hog that will slow everything else down and cause your machine to heat up.
    I let it work all night, but by morning, my CPU usage was STILL at 100% and everything slow...
    Activity monitor showed nothing over 10% CPU usage... First tip was to display ALL processes in Activity monitor, and not just MY processes, to see what exactly was sucking up my CPU!
    Then, and it seems to often be the culprit on MBA's, it turned out that the kernel_task process was using up to 170% of my CPU usage (!). Problem is, that process sort of does a million things, so it can be hard to pinpoint the actual issue.
    One of the things it does though, is work against overheating...
    Given the download+install+indexing, my machine had been working all day and night, and was indeed getting super hot. Turning it off and letting it cool down for a whole fixed it all.
    Kernel_task is back to normal, CPU usage is normal, display and trackpad are back to perfect. And in the end, ML is snappier than SL for me, even with the bare minimum in memory!
    Good luck! <3

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