HT1343 My computer crashed and will not start. My keyboard is on but my monitor will not turn on. I know there is a way to restart the system by pressing both command keys as well as both shift keys along with 2 other letters. I can't remember what those

Can anyone help?

Here you go > Resetting the PRAM
If a PRAM reset doesn't help, try accessing OS X Recovery.
Shut down the Mac and wait about ten second\s.
Then startup your Mac while holding down the Command + R keys. Let go of those keys when you see the spinning progresss indicator.
With any luck, you'll be able to access the built in utilities to verify and if necessary, repair the startup disk.
OS X: About OS X Recovery
message edited by: cs

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Is there a way to get the calculator from the dashboard to appear along with other programs? Can anyone recommend a calculator which will work as a stand alone app?

AS it stands now, in order to use the calculator that comes with the Dashboard, you cannot read from a list of numbers in, lets say, word or excel. The dashboard is full screen and nothing can stand along side it. Is there a way to get the calculator from the dashboard to appear along with other programs? Can anyone recommend a calculator which will work as a stand alone app?

there is one, just search with spotlight "Calculator".
It works great!
Hope this helps.

My old computer crashed and my music is still on my Ipod but I need it to show up on Itunes and I'm not sure how?

My old computer crashed and I got a new laptop but none of my music that is still on my Ipod will show up in Itunes. I don't know how to get it to import. Whenever I select the Ipod folder through my computer to Import my data nothing shows up.
All my music is still on my Ipod but I need it to show up in Itunes and I only have 3 computers that are authorized so its not like I can deauthorize all the computers and start over.
I now have Windows 8 and I'm completely confused over this new version of Itunes. I was having the same problem trying to figure out to import my music on Itunes from the old version with Windows 8 as well.
HELP PLEASE!!!!!

The following user tip is worth checking through:
Recovering your iTunes library from your iPod or iOS device

My old computer crashed and I am trying to download Adobe X Pro on my computer. I have tried to download and the only download I can find is the Adobe XI Pro. Any help would be appreciated. I have the product key but it's not deactivated on my old compute

My old computer crashed and I am trying to download Adobe X Pro on my computer. I have tried to download and the only download I can find is the Adobe XI Pro. Any help would be appreciated. I have the product key but it's not deactivated on my old computer.

if you need to deactivate, contact adobe support
https://helpx.adobe.com/contact.html
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
window using the Lightroom 3 link to see those 'Important Instructions'.

I have Photoshop 12, installed online. My computer crashed and was repaired, but Photoshop was not restored. I see it in my products, along with the serial number/activation key, but no download is available. How do I re-download my product?

I have Photoshop 12, installed online. My computer crashed and was repaired, but Photoshop was not restored. I see it in my products, along with the serial number/activation key, but no download is available. How do I re-download my product?

Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat.
There is also a phone option. 1 (800) 833-6687
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

My computer crashed and I lost everything. It was the only computer with Sync on it and I cannot get my recovery key: how can I get all my bookmarks from that Sync account?

My computer crashed and I lost everything. It was the only computer with Sync on it and I cannot get my recovery key: how can I get all my bookmarks from that Sync account? I have a ton of bookmarks/saved password and the only way to get on sync is create a new recovery key and lose all of my information.
Is there any way to get my stuff back without creating a new recovery key and losing all my old stuff?

It has always been very basic to always maintain a backup copy of your computer for just such an occasion.
Use your backup copy to put everything back.

I am trying to reinstall Master Collection after a computer crash and after download it will not accept the serial number that it lists on my purchased products. The purchase was in 2012.

I am trying to reinstall Master Collection after a computer crash and after download it will not accept the serial number that it lists on my purchased products. The purchase was in 2012.The message says the serial number is invalid. What do I do nest?

Hi there,
Please see help here - https://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
If still you are facing problem, I would recommend to reach out to support through the link which is available at the bottom of the support page.
^Ani

My computer crashed and I need a new serial number. I have my product key

My computer crashed and I need a new serial number. I have my product key

Duplicate thread http://forums.adobe.com/thread/1204907

My computer crashed and will no longer turn on, now when I go to sync my iPhone it wants to erase everything. I have 2,000 songs and don't want to loose them...please help!

My computer crashed and was not fixable. I have since bought a MacBookPro but I can not sync my iPhone to it as it wants to erase all of my music and videos. Please help!!

Roaminggnome's answer is neither strictly accurate nor is it especially helpful. There exist a number of third party applications that are neither supported nor endorsed by Apple, but that once installed on your new MacBook will allow you to download your files from your iPhone. Just Google "back-up music from iPhone" and you should get a range of products to choose from.
And after you've bought and downloaded one of them and restored your iTunes content, go an buy an external drive to back-up your iTunes library

Can anyone point me in the right direction for the link to download Acrobat 9 Standard? I found the link to download 9 Pro but not standard. Old computer crashed and new computer does not have a CDR/DVD rom drive.

Can anyone point me in the right direction for the link to download Acrobat 9 Standard. I found the link to download 9 Pro but not standard. Old computer crashed and new computer does not have a CDR/DVD rom drive.

Hi,
Standard or Pro would be licensed through your serial number, the download link and downloaded file would be the same for both of them.
Pro or Standard would be determined after you put in your serial number.
Download Acrobat products | 9, 8
Thank You
Arjun

My computer crashed and was rebuilt. I tried to sync the music from ipad back to my computer but I keep getting a message that says the content on my ipad will be erased. It also says the ipad was synced to a different library.

My computer crashed and was rebuilt. I tried to sync the music from my ipad to my computer but get a message that says the content on my ipad will be erased and is synced to a different library. All the music purchased from itunes synced but I need to get the music that was not purchased on itunes. How do I do this?

You don't. the ipad is not a backup/storage device. it simply mirrors the selected content of your computer. The sync is one way - computer to ipad. The only exception is itunes purchases.
Did you fail to maintain a backup copy of your computer?
If so, not good.
You may be able to purchase a third party program, not supported by Apple, to get the other music.

My computer crashed and I lost everything, when I sync my ipod will everything on it be erased

My computer crashed and I had to reinstall everything. Once I connect my ipod will everything on it be erased?

That's what backups are for. Use Time Machine. It's free and external drives are cheap. To recover your iPhone's content requires the use of third party utilities. Success is not guaranteed. Read:
Recovering your iTunes library from your iPod or iOS device
https://discussions.apple.com/docs/DOC-3991

My computer crashed and I did not have the opportunity to deactivate.

My computer crashed and I did not have the opportunity to deactivate and nowhere can find the answer on how to reinstall. When I reinstall the software on the replacement computer the software says I have used up my installations and did not deactivate. What do I do. In order to keep on going with my photo stuff I have reverted to my old Elements 1.0.1. Please help!!!! My phone is 678-817-9504 and my NEW email address is [email protected] Thank you, James

You need activation support:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
There's usually a place in that window where you can start a chat session and get it straightened out right away.

My computer crashed and I have to buy a new one. What happens to my Contacts, Photos, etc when i use the new computer? I do not have an iTunes backup.

My computer crashed and I have to buy a new one. What happens to my Contacts, Photos, etc when i use the new computer? I do not have an iTunes backup.

Do you have the iCloud set up? If you don't you need to buy a third party software that will do it for you when you plug your phone into the new computer. You can google: iPad/iPhone/iPod to Computer Transfer. You have to pay for the software but it's really a life saver and you get free updates for life. It'll save you a lot of pain and suffering in the future. I've used it many times.

I just bought Lion from the app store and I was wondering how long it will be there for because you can't buy a hard copy of it and I was told they were fazing it out so if my computer crashes and I need to install it again will it still be there??

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FWIW, your profile shows that you are already on Lion - did you buy Mountain Lion?
If you purchase an OS from the Mac App Store, it will be listed under your Purchases and will be available to download again if you need it. Note: the license is only for you and is not transferable; if you sell your Mac, you must uninstall it and reinstall the original system.
If you did buy Lion - out of curiosity - since it is no longer showing in the app store, how did you buy it there? Or did you call Apple and they sent you a redemption code?

HT1343 My computer crashed and will not start. My keyboard is on but my monitor will not turn on. I know there is a way to restart the system by pressing both command keys as well as both shift keys along with 2 other letters. I can't remember what those

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