HT1386 Hi I hope someone can help me. My Iphone is stuck on an Itunes screen showing a lead on the screen , it happen when it come up with an error while trying to download the latest update

Hi my Iphone is stuck on a screen where it show Itunes with a pic of the cable . Tried to restore phone but it wouldnt let me .Not sure how to fix ?????

What does it say when you try to restore it? Is it an error code that it gives you or does it simply say the restore failed? The error code could help us figure out what is wrong with it, but in most cases something like this usually leads to needing to service the device (i.e. get a repair).

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  • I have 2 problems I hope someone can help me with.

    As the title says, I problems I hope someone can help me with as I don't know who else to ask for this.
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    Go to Solution.

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    Sincerely,
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

  • My iPod 5 screen is black the camera will make the clicking sound when pushing the home button and sleep button at the same time but the s teen stays black !! I hope someone can help

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    Thank you for providing these details.  It makes helping you much easier.
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  • Hi, I hope someone can help.... When I open a new user account, which I want to set parental control on, the screen keeps freezing once the account is open. The wee rainbow circle appears and I can't do anything. Does anyone know how to fix this? Thanks

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    Could be many things, we should start with this...
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