HT1386 Sync iTunes problem: When I connect the iPhone to our iMac using a USB cord the phone chimes convulsively, the battery icon flashes, and I get a message in iTunes saying "iTunes could not connect to this phone. This device is no longer connected."
It is an iPhone 4s. It used to be set to sync wirelessy but that became annoying and I reset the phone so I could just sync it with the cord. Apparently that was a bad idea.
Hello robh53,
The following article provides some useful troubleshooting steps that can help get your iPhone to cooperate with iTunes.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Allen
Similar Messages
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when trying to sync to upgrade I get a message "Ipad software upgrade server could not be contacted."
Then next message "Make sure your network settings are correct and your network connection is active or try again"
iPad, Windows VistaTry rebooting your router and or cable modem. Unplug it/them for about 30 seconds and then plug back in. See if it works then.
Reboot your iPad as well.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up. -
i bought htc 8x verizon employee edition and when i update it and during installation with my error phone get off and now phone stuck on some wheel running thing and wont get on please tell me if i could download the rom or anything also
Hi mnomi! Sorry to learn of the trouble you're running into with your new phone! Have you already switched the device via your My Verizon : http://vz.to/16lkVUY Once you have done this, and verify the sim card is inserted securely, the activation will begin. If the phone is stuck on the wheel and you cannot move forward, you may want to do an alternative reset. Please follow the below instructions:
1) Ensure the device is powered off.
2) Press and hold the Volume Down button (located on the right edge) until instructed to release in step 4.
3) Press and hold the Power button (located on the top-right edge) until the device vibrates (approximately 2 seconds) then release.
4) When the restore screen appears (exclamation mark), release the Volume Down button.
5) From the restore screen, press then release the following keys to initiate the reset process:
1. Volume Up button
2. Volume Down button
3. Power button
4. Volume Down button
*Allow several minutes for the process to complete (rotating gears appear on the display to indicate that the reset is in progress).
If you have any further questions or concerns, please let us know. Keep us posted if this resolves your concerns. Thanks!
-KristieQ_VZW
Follow us on Twitter @VZW Support -
When I try to download music an error message appears that says "We could not complete your itunes store request. An unknown error occured (-1202)
Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
Im trying to sync photos from my mac to my iPod nano 3rd generation, and an error keeps coming up that says "format could not be converted". How do I fix this?
Hi newipoduser,
Here are some possible solutions:
Do you use musicmatch jukebox on your computer? If you do, you have to go into task manager on windows and end process mim.exe. It interferes with disconnecting ext devices
Empty your "trash/recycle bin."
If that doesn't work, try quitting all your programs, especially music-type programs, basically things that look for mp3's etc.
if that doesn't work, "log off" then "log on" and that should refresh/purge your OS system.
Finally, you can restart your computer.
Hope one of these helps!
Cheers,
GB -
When attempting to open a spreadsheet, I get a pop-up that says "Spreadsheet could not be imported. An error occurred" Does anyone have any ideas on why this is happening?
I am unable to read any Numbers files in any app, other than the Apple Numbers app, on an iPad using v7.0.2. I can still view them on an iPod using v6.1.3.
Something has changed but I am unable to figure what. -
a message comes up when i plug in my iPod shuffle (version 1.0.2) and when i click to restore and update message comes up saying iPod could not be restored unknown error occurred (1430)
The linked article
http://support.apple.com/kb/TS1372
has some suggestions. Did you try doing those things? -
I recently updated my wifes iphone to v5 so that it could hotpoint with our new ipad. I downloaded her photos from the iphone to our imac but they were deleted from the iphone in the update. Can you import photos onto the iphone from the imac?
Are you both using different Apple ID on iTunes?
Here's some links to get you up to speed about Home Sharing
Understanding Home Sharing
http://support.apple.com/kb/HT3819
Setting up Home Sharing
http://support.apple.com/kb/HT4620
Message was edited by: ckuan -
Getting error message "Word(XP or onwards) could not be found on the machine"
I am suddenly unable to drag or open Word documents in Designer ES4. I get the error message 'Word(XP or onwards) could not be found on the machine'. Sounds like some obscure setting is denying access to word to me but I can't seem to locate it. Any suggestions?
Posted an answer here that may help:
http://www.adobeforums.com/webx/.3c05bb1e/0
Good luck. -
I am trying to update itune and am geting canot find Update'itunes.msi I have tried to locate the file and cannot wit th phone upgraded to ios6 i canno cnnec it to itunes How can i solve this issue?
Help(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
Where can I report this to Apple, I've just spent 20 minutes trying to find some way to contact them.
Sorry Gimp, but in fairness you didn't solve my problem, you got the points though (accidentally).
It may well have worked, but just downloading the Combo update directly from Apple did the trick. This answer from Scott Newman put me onto it.
However, in this case, there is very clearly an issue that is correlated to two things: 1) Using the automated "Software Update" as compared to downloading and using the separate Mac OS X 10.7.3 Combo Updater; and 2) Certain Mac notebook computers. In most cases, but not all, running the Combo Updater over a failed 10.7.3 update using Software Updater will fix the problems. If a user can't get to the desktop or can't download the updater because of the previous failed update, there is information (albit geeky) in the previously noted thread to deal with this.
Most older, experienced Mac users never trust the automated Software Update process for system updates and always download and use the related "Combo" updater. Unfortunately, many newer Mac users know nothing about this. Apple's revenues and profit growth have come at the expense of having an exponentiall increase in the number of non-Geek users who just want their Mac to work like their toaster.
Thanks very much for your replies though -
The message we get when we try to restore says "itunes has encountered a problem and needs to shut down." We're trying to restore. The ipod is currently in the DFU restore mode. How do we get it to complete the restore?
Try read the suggestions from Apple in troubleshooting the iTunes application running under Windows XP: http://support.apple.com/kb/TS1421
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Restore contacts from the iPhone to our iMac?
Recently the hard drive in our iMac crashed and needed replacements. We want to restore the contacts from the iPhone. How do we make that happen?
Copy everything from your backup copy of your computer.
If for some reason you have failed to backup ( not good), then you would have to enter a unique contact in your computer. When you first sync, then you should get the option to merge. -
I have just brought office 365 and it is telling me to mange my accout to ba able to download the office app bit it keeps telling me the server has stopped responding. What is the next move?
Usually it's because you are not making internet connection via wifi.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Cheers, Tom -
Really frustrated, have had the phone for a month and still can't get it sorted. Cannot play music and even I tunes doesn't work properly says its in safe mode.
I too have noticed that once i restored from iCloud. Pictures blurry and videos wont play!
Need help too!!
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