HT1399 movies will not play

What do I do if my movies will not play?

Try the following user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

Similar Messages

  • After installing Maverick, my downloaded movies will not play in Quick Time.  It gives me the following error "You can't open the application "QuickTime Player.app" because it may be damaged or incomplete."  What can I do?

    After installing Maverick, my downloaded movies will not play in Quick Time.  I receive the following error message:
    You can’t open the application “QuickTime Player.app” because it may be damaged or incomplete.  So I tried to unistall QT and I get an error that says, You can not delete this application as it is a requirement for the OSX.
    Well I did find a way to delete it, by going into the various components and one by one deleting it.  Now I reinstall it and  the message is that this Quick Time is for an earlier version before Maverick 7.  SMH....Now what.?

    Hello, terrygav. 
    I would recommend processing a reinstall of Mavericks.
    OS X Mavericks: Reinstall OS X
    http://support.apple.com/kb/PH13871
    Make sure to backup all of your data prior to reinstalling OS X 10.9.
    Back up your Mac
    http://support.apple.com/kb/PH11371
    Cheers,
    Jason H.

  • HT204370 I purchased a movie yesterday and started the download.  The download seemed to hang up at about 90%.  Finally, it showed that it was ready to watch, but the movie will not play.  Download is apparently corrupt.  How do I get a working version?

    I purchased a movie yesterday and started the download.  The download seemed to hang up at about 90%.  Finally, it showed that it was ready to watch, but the movie will not play.  Download is apparently corrupt.  How do I get a working version?

    Depending upon what country that you are in (films can't be re-downloaded in all countries) then try deleting the film from your iPad and redownload it via the Purchased tab in the iTunes store app (or the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes).
    If you aren't in a country where you can re-download films, or if you have problems with the re-downloaded version, then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
    If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • Certain flash movies will not play - including Adobe TV movies with Dreamweaver tutorials

    For months, certain .swf movies will not play.  No error, won't even load the player.  I thought it was because of IE8 which I installed several months ago.  Now I loaded Firefox and Opera and the movies still do not play in those browsers either.  At least I get an error message "TypeError: Error #1009: Cannot access a property or method of a null object reference".
    I have newly installed Dreamweaver CS4 and when I launch it, there are links to Adobe TV videos.  These will not play.  Here is an example of a video that will not play: http://tv.adobe.com/watch/inside-the-dreamlabs/dreamweaver-cs4-live-preview/
    I have googled the error but the results seem to be developers talking about code in Action Script 3.
    Can someone please help?  I have spent hours trying to get this resolved.
    My Flash Player version is 10,0,45,2 and I had the issue when I was at 10,0,32 whatever as well.

    Ya, it's a very old post.  This forum actually has a very high response rate (more than 90%+) thanks to people like Pat, Carl and Xircal who volunteer their time and knowledge to help the community.

  • ITunes movies will not play; blank window.

    I recently purchased several HD movies from the iTunes Store (~$15.00 or more each), and now I've discovered they will not play on my MacPro (I do not own a TV.)
    When I click the movies a separate window opens (as usual), but it remains black and nothing plays, If I move the movie window to another screen (I have three 30" Apple Cinema displays connected to a 2010 MacPro) the movies still will not play on any of the screens. If I change the iTunes settings to open the movie in the iTunes window, the movies still does not play. This problem seems to be recent, I have purchased MANY HD moves/TV shows from the ITunes store and have not had this problem until very recently (a month or so.)
    If I try to open the movie with QuickTime instead of iTunes I get this message: "This movie cannot be played because it is on a display that is not authorized to play protected movies. Try moving this window to a different display or disconnecting any displays that are not HDCP authorized."
    The only thing I can find buried in the iTunes Terms and Conditions is "(viii) An HDCP connection is required to view content transmitted over HDMI." But I am not transmitting over HDMI, the displays are connected directly to the MacPro and I don't have any HDMI cables connected to the machine. There is NOTHING at the time of purchase that indicates the HD movie will not play on my Apple displays.
    Is it just the HD version of the movie? Would the SD version play OK?
    How can the displays I'm using not be "authorized" it's an Apple display, using Apple cables/adapters connected to an Apple MacPro.
    Any insight, information, or constructive help would be greatly appreciated (I do have a Apple support call scheduled for tomorrow...)
    Thanks.

    Hi there,
    You may find the information in the article below helpful.
    iTunes: Purchasing and viewing HD videos
    http://support.apple.com/kb/ht3209
    -Griff W.

  • HT3775 I am downloading a Final Cut Pro x project directly to Quicktime.  The movie will not play, stating Quicktime doesn't support the codec. I currently am using Quicktime 10.1 on my Mac OS X Lion

    I am downloading a Final Cut Pro x project directly to Quicktime.  The movie will not play stating Quicktime doesn't support the codec. I currently am using Quicktime 10.1 on my Mac OS X Lion

    Wow. Okay...
    I'll let the real veterans in this forum tackle your issues one after the other. But, I can tell you, all will be well.
    My only comment would be re: your computer specs:
    BJReis wrote:
    .  This may be due to somewhat older equipment:
    GHz Intel Core Duo MacBook Pro with a 4GB memory computer with Ddr3 running OSX 10.8.4
    To be completely honest, FCPX is a RAM hog. It just is. But, RAM is relatively cheap, and the pay-off is good.
    4GB is right on the edge, IMHO. 16G is ideal.
    I wish you luck, hang in there, and standby for more help.

  • Im trying to bring a movie from imovie to a pc using a flash drive, but the movie file (.mov) will not play on a pc

    Im trying to bring a movie from imovie to a pc using a flash drive, but the movie file (.mov) will not play on a pc. help!

    I would like to offer you some additional hair, but I've pulled mine out as well.  I have created a slideshow of my daughter's new house (a very nice place indeed) as a house-warming gift, took all the pix myself with a throw-away camera made into CD's, imported all of the photos, cropped and enhanced with Iaza online free photo editor, re-saved the new ones to a folder, imported the selected ones into iPhoto, had the best thematic photo printed in 8x10 format, bought the black DVD's, made the MPEG-4 movie as well as the suggested exportable to iPhone, created a folder with the slides, crafted a nice playlist in iTunes, merged it all in iPhoto, but cannot successfuly export it into iDVD. The technical documentation and writing for some of this stuff is sloppy and sometimes unintelligible. The instructional videos are incomplete. The One-on-One fellow was most helpful the other day and said Apple doesn't really have or support an functional DVD creation tool and suggested I choose one or another "app" at the "app store", but the reviews for the two major ones are shallow in depth and I haven't yet sprunf for the $20-$40 download so I can re-experience the difficult learning curve. The Macintoshs I once used were incredibly intuitive; the iMac requires some study. The slideshow I have is imperfect becauae it keeps reverting to custom slide-specific choices I have decided (several times) that I do not want, but it keeps slipping back into "Ken Burns" mode and some of the photos don't work in that mode because of their format. But I will settle for less-than-perfect if I can figure out the best way to export the MPEG-4 I have created into a Maxell DVD-R some time before my daughter's toddlers aged 4 and 2 get into kindergarten.

  • ITunes purchased videos and all DRM movies will not play on iOS 8 devices when streamed from an external drive (or streamed from other wireless devices). Any solution in sight?

    Video streaming of DRM movies, purchased from iTunes and other vendors, to any iOS device is not working.

    I am not sure if you really understand the issue at hand. Possibly that you are just scanning, not reading the whole text, or simply that you just want to close a thread with your last words or derail it for whatever strange reason. So far you have been more destructive than helpful, but again this could be ignorance at best.
    If you would have had the decency to read the entire thread you would have come to the conclusion that every manufacturer, I came across, has posted FAQ's to this issue but Apple. Find a short excerpt below:
    SeaGate  http://knowledge.seagate.com/articles/en_US/FAQ/006135en?language=en_US <http://knowledge.seagate.com/articles/en_US/FAQ/006135en?language=en_US> Playing DRM (Digital Rights Management) protected movies in Seagate Media App Information regarding remote streaming of DRM protected movies. Most forms of DRM (Digital Rights Management) will prevent playing movies on unauthorized devices or from remote storage hosted on wireless drives or NAS drives(Seagate Wireless, Seagate Wireless Plus, Seagate Central or Seagate Personal Cloud). Movies purchased from iTunes can be streamed to iOS 6 and iOS 7 devices which were authorized from remote storage (the video could be selected in Seagate Media App and would be played in a Safari browser), however in iOS 8 this has stopped working. A bug has been filed with Apple, however this functionality has not been restored. Therefore, DRM protected movies purchased on iTunes can no longer be played on devices running iOS 8.
    SanDisk  http://kb.sandisk.com/app/answers/detail/a_id/16668/kw/itunes <http://kb.sandisk.com/app/answers/detail/a_id/16668/kw/itunes> Videos purchased or rented from iTunes will not play in iOS 8 The SanDisk Wireless Media Drive and Wireless Flash Drive support streaming of DRM protected iTunes purchased movie content to authorized devices in iOS 6 and iOS 7 ONLY. The DRM protected content is opened in Safari where the DRM is decrypted and the video is played. iOS 8 issue In iOS 8 Apple device has NOT enabled Safari based DRM decryption. Therefore DRM protected content, i.e. purchased movies or TV shows from iTunes, CANNOT be streamed from the Media Drive/WFD in iOS 8. This issue has been reported to Apple. We do not have any estimated date when Safari will support DRM decryption of iTunes purchased content.
    in contrast: here is the excerpt from the Apple Store http://store.apple.com/us/product/HFSQ2VC/A/sandisk-connect-64gb-wireless-media- drive?fnode=12ea113d2dba9883d5561c573d91…
    Overview
              With the SanDisk Connect Wireless Media Drive and its companion app, you're free to share and stream high-definition content between your iPad, iPhone, iPod touch or Mac devices without a cable connection. Simply connect wirelessly from your iOS device to the media drive and instantly stream your HD movies, browse photos and listen to music from around the house or on the go, while avoiding the common hassles of cables, attachment limits or Internet availability
    AirStash  http://support.airstash.com/entries/55924774-Known-Issues-with-iOS-8-and-or-iPho ne-6-6- <http://support.airstash.com/entries/55924774-Known-Issues-with-iOS-8-and-or-iPho ne-6-6-> (Excerpt) Known Issues with iOS 8 and/or iPhone 6/6+ Apple recently released iOS 8 and the iPhone 6 and iPhone 6+. Here are the remaining issues that we are aware of in the iOS 8 general release: • Video streaming of DRM movies (purchased from iTunes and other vendors): iTunes purchased videos and all DRM movies will not play on iOS 8 devices when streamed from AirStash (or streamed from other wireless devices). These movies are digitally protected and the AirStash app sends them to the Safari browser to play (which works for all prior iOS versions). However, in iOS 8, Safari will no longer allow DRM movies to play. These movies will play when the video is transferred to the iPhone/iPad and played in the Apple's Video App or the corresponding App from the vendor.
    WD - A Western Digital company  http://community.wd.com/t5/My-Passport-Wireless/Streaming-itunes-DRM-movies-to-s afari-on-iPad-not-working-IOS-8/m-p/820913#M387 <http://community.wd.com/t5/My-Passport-Wireless/Streaming-itunes-DRM-movies-to-s afari-on-iPad-not-working-IOS-8/m-p/820913#M387> No official comment here in regards to the issue but a interesting comment by Bill_S, WD Community Manager, who is basically saying that iOS8.x was actually a fix to an issue that DRM protected movies were playing prior to iOS8.x. If this is the case and Apple will not address this issue or fix it since Apple believes that movies should be protected this way, you need to let the community know that movies are restricted this way. Re: Streaming itunes DRM movies to safari on iPad not working - IOS 8 issue? [ Edited ] Options 11-06-2014 03:19 PM - edited 11-06-2014 03:22 PM Actually, this is not something we can NOT fix. It appears that Apple finally fixed an issue they had with their movie DRMs. The files should have never played in the first place. [Edit] If you have an issue with this, you will need to take it up with Apple. Click the Kudos star to say thank you for helpful posts. And be sure to come back to click the 'Accept as Solution' button for the post that solved your issue. This may help someone else.

  • My new HD movie will not play on my itouch

    my new HD movie will not play on my itouch

    Maybe:
    iTunes: May be unable to transfer videos to iPhone, iPad, or iPod
    or
    iTunes: Frequently asked questions about viewing and syncing videos
    Only the 4G and 5G iPod can play HD
    Was the move purchased from iTunes?
    You are not giving much information.

  • I recently downloaded 2 movies in iTunes on my windows PC and movies will not play, they will open up to the main menu, mouse overs work as well as extra features.  However the main movies will not let you play.

    I recently downloaded 2 movies in iTunes on my windows PC and movies will not play, they will open up to the main menu, mouse overs work as well as extra features.  However the main movies will not let you play. On mouse over in itunes the 'play' buttion is not enabled, yet is however enabled on previously downloaded movies.

    For me I have follow several of the help articles. When I play the movie in iTunes the screen is black with no audio, the timer status says it is playing (although it does not work all the time). I am able to play and have audio on the extras. I tried to use just QuickTime to play the movie and that as well does not work. I have started iTunes in safe mode and when the movie would begin to play, iTunes crashes and I have to restart. I have tried fresh clean installs of iTunes as well as QuickTime with no luck.
    It looks to be a QuickTime problem however I cant verify that. Any help would be great.

  • Movies will not play on itunes

    Movies will not play on itunes on windows 7, itunes keeps crashing. Have updated several times but still crashes.

    Try the following user tip:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • Digital Disney movies will not play in iTunes 12.1.1

    Digital Disney movies will not play when selecting play. I've used space bar, left and right laptop mouse button and enter. The other menu options have no issues. It's got to be only with the iTune extra when redeeming from Disney Blu-ray.

    Well, I uninstalled the iTunes software and reinstalled the software. The songs in question are still not recognized. When I had unstalled the iTunes software, I went into "Program Files" and to the "iTunes" folder. Nothing was in the folder except a plugin for Last.fm. I had not removed that. Upon reinstallation, I tried to play the songs again in iTunes and they still to not play (nor do they even load). Any idea as to what this may be?

  • Old movie will not play in new shockwave player

    Hi, I have searched the forums, Adobe support and web in
    general for help on this, but to my surprise have not found
    anything. I created some Shockwave movies perhaps 5 years ago for
    science education and have not used Director since then. I just
    received a report that the movies are broken and will not play.
    This is happening on WinXP in IE and in Firefox with the latest
    Shockwave player installed, but the movies work fine on OSX 10.4.8
    in Safari and Firefox, also with the latest Shockwave player
    installed. I am not a Director developer anymore and do not own a
    current version of the program, I am primarily a scientist and
    educator. I'm hoping the problem is in the code that embeds the
    movie, and that the movies are still compatible with the new
    Shockwave player on Windows. Can anyone help out, please? One of
    the movies can be found at
    http://www.biochem.umass.edu/mydna/modules/sort.html

    p

  • IMovie - movies will not play on any computer other than my own

    I'm using an iMac G5 running OSX 10.3 and the resultant quicktime movie generated from a movie edit will only play on my computer. They will not play on any other machine, PC, Mac - even identical iMac G5s running OSX 10.3 like mine.
    I get error messages such as:
    'This movie file "Fade In 02" cannot be found. Without this file, the movie cannot play properly'
    'Error - 128: an unknown error occurred'
    The "Fade In 02" must be referring to the fading in section of my film but I have no idea why it can't be found.
    Am I omitting some necessary action when creating the movie ?
    Does anyone else get this problem?
    Thank you
    Dogton
    G5 iMac   Mac OS X (10.3)  

    Suggest that you crosspost in one of the iMovie Forums where all the iMovie users hang out. Hopefully, one of the knowledgeable users over there will see your post & help you out.
    To play on a PC, change the title of the movie title "Fade In 02" to show like this--> FadeIn02.mov or use a suffix of whatever player the PC has.
    See if that works.
    Good luck!

  • Movies will not play in latest iTunes update

    The subject sums it up.  Since updating to 10.7.0.21, my movies will no longer play and trying to do so causes iTunes to stop responding and consequently needing killed in Windows Task Manager.
    I have read similar threads that link to a process of disabling software processess in Quicktime, but I do not have Quicktime installed, nor have I in the past and the movies still played within iTunes.
    I have tried repairing iTunes and the result is the same.
    I have also tried unistalling and reinstalling iTunes and the movies still will not play.
    I have tried playing all of the movies in the library to ensure it was not an issue with a particular file and none will play.
    Any suggestions would be appreciated.
    Thanks,
    me

    I have the same issue.  I have Windows 7 64 with the latest iTunes version 10.7.0.27 up until the latest update all was good.  I now can't play any video from iTunes be it a pod cast, iPhone video or a movie.  As soon as you try playing the video, iTunes comes up with a message saying iTunes has stopped responding and will restart.
    I have tried the QuickTime fix of disabling Direct3D video acceleration and this doesn't work.  Have deinstalled QuickTime altogether and I still get the same issue.  Have deinstalled all Apple products from my PC as per the various online instructions and then done a full reinstall.  Still not working.
    Any other suggestions as not being able to play videos from iTunes is very annoying.  Either that or I hope Apple release a fix for this...

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