HT1414 My iphone 4s has frozen up and will not turn on or off. Keeps showing itunes symbol and my usb plug. reinstalled itunes and tried to restore but can't.

My 4s iphone has frozen up and it will not turn on or off.  I have deleted the old itunes and reinstalled new itunes.  Then I tried to restore but to no avail.  It just keeps showing itune symbol and the usb plug on the phone. 

Here are Apple Steps: http://support.apple.com/kb/HT1808

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