HT1420 How do I get my iphone 4s to load everything onto itunes to do a master reset when it will not allow me to charge it when it is turned on. When I plug the cable into the usb on the computer and the phone at the same time nothing happens.
My phone will not back itself up to icloud because it takes too long and the battery dies before it can complete it . Its been months since it backed itself up and I cant get it to charge when it is plugged in and connected to wifi. I do not want to loose my pictures. This is sooooooo frustrating .
Hello Toniamato,
It sounds like your phone is not charging or charging very slowly. I would use these troubleshooting steps from the following article:
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
If your battery doesn't charge, or if your device shows a low-battery image, black screen, or "accessory not supported" alert, follow these steps.
Inspect the connector at the bottom of the phone:
Make sure that there are no bent pins in the connector.
Make sure that the connector is free from debris.
If there are bent pins or debris, please contact Apple Support.
Otherwise, continue troubleshooting.
Make sure that the outlet you're using works.
Make sure that the Apple USB cable and Apple USB power adapter work.
Plug the device in to power and let it charge for up to 30 minutes. If you don't have an Apple USB power adapter, try connecting to a computer's high-power USB 2.0 port (not a keyboard). The computer must be on.
If the device still exhibits an issue, try turning your device off and then on again while connected to power.
If the issue is persists, please contact Apple Support.
Thank you for using Apple Support Communities.
All the very best,
Sterling
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