HT1420 itunes notified me that there were 5 computers authorized and i could not add another without unauthorizing an existing one. i did so and it shows the four remaining but when i go to authorize my new computer it keeps saying i still have 5. how do

I recently purchased an imac. the itunes store notified me there were already 5 computers authorized. i de authorized 1 computer in the mange my account window. it shows 4 computers now authorized but when i try to authorize new computer it says i have 5 computers authorized. will it update? what is wrong?

That should work but it might take awhile for the data to sync. If you're okay with this, what I would do is to go to the iTunes Store and de-authorise all. Then re-authorise the ones you want to. This method has less errors since the command it to erase all registration. If you want to do that, sign in to your account in the iTunes Store. There is a line item that de-authorise all after you signed in.

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When I try to erase my authorization of my computer it keeps saying, "unable to erase authorization. Try again after sometime"

.When I try to erase my authorization of my computer it keeps saying, ""unable to erase authorization. Try again after sometime"

Ok. I was able to resolve this issue. On my mac, it was due to two things. I'm using two macintoshes. One for home and one for work. Both are setup for handoff. 1) make sure the library folder is not invisible. There must be more than one occurrence of the activate.dat file to delete. 2) Once I found it on my work mac and deleted it, it actually removed authorization from both macs! I can't explain how this happened, but it must be due to the handoff settings. So, then I re-authorized the original macintosh first and made sure my books could be read with no errors, then I authorized the work mac (before any books were imported to the library). Both macs were authorized, and the first mac was working fine. Then I imported the books into my work mac and everything is working properly on both macs.

HT1316 I have a sprint sim card but its locked and i don't remember the apple id for it. If i buy a new sprint sim card will I still have to put in the apple id? Or is the iPhone no good?

I have a sprint sim card but its locked and i don't remember the apple id for it. If i buy a new sprint sim card will I still have to put in the apple id? Or is the iPhone no good?

If you have iOS 7 and have turned on Find My Phone in Settings > iCloud, you will have to remember the Apple ID to unlock the iPhone...the Activation Lock is an anti-theft protection that you cannot bypass.
The only hope you have is to take it and proof that you are the owner to an Apple store genius bar and see if there is anything they can do. In general the answer is no, but give it a try.

I can't download the Sandy Relief album that I pre ordered. Apple sent me an email saying it was available but when I try to donwload it I get a message saying I already have, which I have not.

.Apple sent me an email saying it was available but when I try to donwload it I get a message saying I already did. I checked the store menu and it indicated that there is nothing available to download. I don't have the songs or the album showing in Itunes anywhere. Not sure what to do.

Hi OverratedBacon,
Thanks for using Apple Support Communities. I would first try downloading the songs from your past purchases by following the appropriate steps here:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
If you're still unable to receive your preorder, you may want to report this to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Cheers,
- Ari

ITunes said I have to "authorize" my new computer in order to play previously purchased music, how do I do that?

I have a new iMac, when I tried to play previously purchased music on iTunes I was told that I have to "authorize" the new computer, how do I do that?

Authorization
iTunes Store- Authorize or deauthorize your Mac or PC.
In iTunes you use the Authorize This Computer or De-authorize This Computer option under the Store menu in iTunes' menubar. For Windows use the ALT-S keys to access it. Or turn on Windows 7 and 8 iTunes menus: iTunes- Turning on iTunes menus in Windows 8 and 7.

How do i get all my music off my ipod and onto itunes on my new computer. it keeps saying that my itunes is on another computer

I have a new computer and I cannot transfer my music etc on itunes as it says it is already on another computer. Can anyone tell me how to do this?

Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
or
Recovering your iTunes library from your iPod or iOS device: Apple Support Communities

Hi I originally had my itunes on an old computer, but now I put it on a new computer. My iphone 4s still has pictures on it that were synched from the old computer, but are not on my new computer. My iphone will not let me delete them.

Hi my iphone 4s still has pictures on it from my old computer. I recently put my itunes on a new computer and the old photos albums can not be deleted off my iphone. It is taking up too much room and I want them off. How do i get rid of them if they are not on my new computer?

Yes. You can import those current pics on your phone to your computer http://support.apple.com/kb/HT4083
then you can sync it back to your phone http://support.apple.com/kb/HT4236
If you don't want to do this, then you will have to live with those sync pics on yoru phone.

My ipod touch is saying that I can't connect to itunes because i need the latest update but when i hook it up to my computer it says i have the latest update. where do i go from here?

i just got an ipod touch secondhand. when i try to go to itunes its says "request cannot be completed" then when i search for apps on the internet and try to download them it say I need to update my itunes, but then when I sync my ipod to my computer its says I have the most recent update.

I think that the message is telling you that you need a newer version of the iOS on your iPod. If the computer has iTunes 10.5 installed then your iPod is maxed out.
- A 1G iPod can go to 3.1.3 and you get that here:
Purchasing iOS 3.1 Software Update for iPod touch (1st generation)
- A 2G to 4.2.1
- A 3g and 4G to 5.

I previously downloaded Acrobat Pro on an older computer. I have a new computer now. As I still have the subscription, how do I transfer to my new computer?

How do I transfer acrobat pro to my new computer?

Cloud subscriptions do not need serial numbers as far as I know, but if you mean you purchased a "permanent license" it does and it should be registered under the Adobe account that you purchased it at this link.
https://www.adobe.com/account/my-products-services.html#MyProductsHeader
Next to your product name is a right-pointing triangle, click on it and you will see your serial number.
Gene

So i have an iPod touch 2nd generation, i want to update it but when i plug it in to any computer it just says that it is not recognized, then the home button is all jacked up and it doesnt resopnd right away and goes awire latter what can i do?

i dont know what to do, can you help me? can i download an ios off my iPod and why is my home button messed up???

Try:
- iOS: Not responding or does not turn on
Where it says place the iPod in recovery mode use this program:
RecBoot: Easy Way to Put iPhone into Recovery Mode
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My microsoft keeps telling me to rebuild but when I do it doesn't complete it. It says it might have to be with my back up. any help?

Any time I open up microsoft word, powerpoint, or excel it is telling me to rebuild so I follow the steps. It goes through all the steps but once it gets to the end it won't complete... I don't know how to fix this. It is saying it could be something to do with my back up that I am using. help??

This is exactly what it says when I open any office program
"Your Office database index is missing and needs to be rebuilt. This is usually caused by restoring an identity with Time Machine."

How do I authorize my new computer with Windows 8?

I recently recieved a new computer (A notebook PC) with windows 8 and I decided that I would like for it to have all of my purchases from Itunes on it. I promptly downloaded the app, signed in, and attempted to download my music from my account. Then a message appeared stating that only authorized computers could download previous purchases from my account. I went to the website in search of a way to authorize this new computer, but to no avail. I was wondering if anyone could help me authorize my computer so that I can finally listen to my music. Any help would be very appreciated. Thanks!

There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

Ok...i just baught a new ipod touch and synched it to my old computer to get my music off it...but when i synched it to my new comp it wants to erase everything thats not baught from i tunes....how do i keep the music in order to sync to my new comp?

i just baught a new ipod touch and synched it to my old computer to get the music off it but when i synched it to my new computer it wants to delete all the music on it that wasnt baught through itunes....how do i keep my cd's and stuff that are on the ipod now and put it onto my new computer?

These are two possible approaches that will normally work to move an existing library to a new computer.
Method 1
Backup the library with this User Tip.
Deauthorize the old computer if you no longer want to access protected content on it.
Restore the backup to your new computer using the same tool used to back it up.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
Note if you have iOS devices and haven't moved your contacts and calendar items across then you should create one dummy entry of each in your new profile and iTunes should merge the existing data from the device.
If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
Should you be in the unfortunate position where you are no longer able to access your original library or a backup then then see Recover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data.
tt2

I have an iPhone 4s. My problem is I get email, but the email has no body. It will give the preview fine, but when I open the message there's nothing there. Help...please. :)

I get email notifications, and the email shows the correct preview, but when I open the email, there is no body... Nothing. Please help. Thanks! :)

One last thing, neither itunes or iphoto recognize the iphone, whenever the ipone is connceted to any device, it is not read, its like plugging it into a wall.

I cannot authorize my new computer in iTunes because I hit the 5 device limit. However, I cannot deauthorize the old one because it's gone. I also cannot use the deauthorize all computers button because I did last year when I was replacing computers. Is t

I cannot authorize my new computer in iTunes because I hit the 5 device limit. However, I cannot deauthorize the old one because it's gone. I also cannot use the deauthorize all computers button because I did last year when I was replacing computers. Is there any other way of deauthorizing computers that no longer exist?

harishassan16 wrote:
... Is there any other way of deauthorizing computers that no longer exist?
If you no longer have, or access to, the computer(s) you want to deauthorise,
Log in to iTunes, go to "view your account info" on the itunes store, deauthorise all five,
(Please Note: this can only be done Once every 12 months)
Then re-authorize your current Computer(s) one at a time..
Authorise / Deauthorise About
http://support.apple.com/kb/HT1420
harishassan16 wrote:
... I also cannot use the deauthorize all computers button because I did last year ...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT1420 itunes notified me that there were 5 computers authorized and i could not add another without unauthorizing an existing one. i did so and it shows the four remaining but when i go to authorize my new computer it keeps saying i still have 5. how do

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