HT1491 I'm using a prepaid credit card to make in app purchases. Every 2 days or so, I will attempt to make an in-app purchase and it will say "Unable to complete transaction at this time. Please contact iTunes Store Support."
Like I said, I often play iOS games on my iPhone 4S in my spare time. Sometimes, if the game is good enough, I will attempt to make an IAP (In-App Purchase). Sometimes, I have no trouble with this. Other times it will say: "Unable to complete transaction at this time. Please contact ITunes Store Support. I primarily use a prepaid credit card by AMEX called Bluebird. I always make sure that I have plenty of funds available in it. For instance, tonight, it has roughly $200 stored. So I try to make an IAP for $10 and it works fine. Later I make another for $15, no trouble there either. Then I try to make a purchase on the same game for $2.99 and it gives me that error message.
This has been happening on and off for the past 3-4 weeks only. Every few days it happens, I contact the iTunes Store Support, and sometime in the next 24-72 hours they get back to me. They then apologize for the inconvenience and fix the problem. But the main problem is that their fix seems to be only temporary. It happens irregardless of how much money I have available on my card. I've even had it happen when I had just redeemed a. $50 iTunes gift card and was trying to make a $5 purchase. It doesn't seem to matter if I've spent a little bit or a lot of money that day. It doesn't care for which game I am purchasing the IAP. TThis never happened to me before a month ago. Now it won't stop. And it is incredibly frustrating that it seems to happen for no rhyme or reason out of the blue. Then I'm stuck waiting on the support staff to get back to me for the next few hours to few days, depending on the day.
Is this happening to anyone else? Does anyone have any ideas why this is happening? Or how can I prevent it from happening in the future. The support folks at Apple are nice, but I'm tired of emailing them every other day with the same problem. I'm sure they are quite tired of getting emails from me at the same frequency. Any assistance would be appreciated. Thanks in advance.
Nick
P.S. my Internet connection is working perfectly. No technical difficulties whatsoever other than the inability to make an IAP. Also, after it gives that unable to complete transaction message, I can no longer buy anything with my apple account until tech support fixes it. Any suggestions or ideas appreciated.
Thank you Brian, but I just tried that, and it didn't work, I'm still getting the same messages.
Similar Messages
-
HT3702 To complete this process, please contact iTunes Store Support
To complete this process, please contact iTunes Store Support
If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
-
I don't know why this is happenning. I bought a $10 app with my account that has no money on it, how???
Sometimes that happens. Based on other users posts, you will no longer be able to purchase any more free app, paid apps or app updates until you add more money to your account/obtain a postitive balance.
-
HT201272 this purchase cannot be completed contact itunes store support to complete this transaction
When i try to by something from an app,The notifacation appears "This purchase cannot be completed,Please contact itunes store support to complete this transaction".Can somebdy help me?
Click here and request assistance.
(74762) -
Why do I get this message "please contact iTunes support to complete this transaction" when I try to gift "Oxford Advanced Learners Dictionary" app?
I have been getting the same message as well on any transactions I have tried to place. I attempted to contact iTunes support, but was only allowed to leave an email regarding this problem. I will keep you posted if I hear anything.
-
hello everyone
i'm trying to use my apple ID to Access itunes but:
after i finish this step: ((5- Click Continue when you're done entering ... ))
i get this message: ((please contact itunes support to complete this transaction)) , ??
Any solution ?
thank youYes there is a solution.
Do exactly what it told you to do and contact itunes support -
TS1368 how can i fix this error:"please contact itunes support to complete this transaction"
how can i fix this error:"please contact itunes support to complete this transaction"
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support visit online support site.
For iTunes: Apple Support for iTunes - Contact Us -
but i have problem in step 13. i can't see step 13 because the red box which has this message " please contact itunes support to complete this transaction" apears. plz help me how can i pass this step
You will need to do what it says, contact iTunes support. Click the Support tab above, then the Get Started link in the Contact Apple Support area and you'll be guided.
Regards. -
When I try to pirchase, I get this message - Please contact iTunes support to complete this transaction. I've tried the support site and can't get any answers. Does anyone lknow anything about this?
Can someone please reply soon?
Anything can help -
Clash of clans
If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
-
TS1702 contact itunes store support to complete this transaction
Hi dear stuff,
I upload my iPhone 4's system to 6.1.2 and I down load the game subway surfer, I can not buy the coins in the coin shop, it told me 'your purchase could not be completed - Contact iTunes Store Support to complete this transaction.' I already top up my itunes account in the apple store today and I already finish all of my visa information at the time I register this itunes account. Please help me to solve this problem.
Thank you for your time.
Best regards.Click here and request assistance.
(79145) -
It's been a couple of days since I made a new apple id. And since then I have added iTunes credit to my acc. But unable to use it as the following error appears: "your purchase could not be completed, contact itunes store support to complete this transaction"
Anyone have any luck. I've emailed the relevant support team several times and still no luck, they haven't found or provided me with a solution.Click here and request assistance.
(77171) -
I had try to purchase a pack of game coin at my iPhone 5 games previously but no problem with it.I wanna top up more so today I top up again and its POP UP that YOUR PURCHASE COULD NOT BE COMPLETED.CONTACT iTUNES STORE SUPPORT TO COMPLETE THIS TRANSACTION.Firstly I thought it was my credit card problem,I called my credit card bank to make verification.They told me that my credit dont have any problem on it and requested me to contact iTunes.How come will like this? Anyone teach me please?
If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums, it could be due to a number of reasons) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
-
After inputting my payment method in my iPhone5 I get a message saying that I need to contact the iTunes Store support to complete this transaction. Now what do I do?? Please help!
If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
-
I am playing a game I really enjoy but when I try to make a purchase in the game I get a message that reads "Contact itunes store support to complete this transaction." I have tried going to my itunes store to fix this but no luck. Note: I did make one purchase but now get this message everytime I try.
Do exactly what it told you to do.
Contact itunes support
Maybe you are looking for
-
Home sharing not working on iTunes 11.0.2.26
I recently updated iTunes to 11.0.2.26 on Windows XP and none of my devices are able to home share. In the previous iTunes version I could. I have an iPhone 5 (6.1.3), iPad 4th Gen and Apple TV 3rd Gen. None of them will share. I can log in with no e
-
How to handle a multi-department scenario?
Hello, I've used WLI 8.1sp2 in the scenario of one administrator handling all processes of a company. However, I have a need to use a single installation to support multiple departments. Each department has its own set of users/roles, and has it
-
Has anyone managed to download CS2 on to a twin core late Imac
has anyone managed to download CS2 to a late twin core Imac successfully
-
Hi Everybody! I have a question on pins..
I have a navigation bar at the top of my page. The desired effect is for the navigation bar to scroll with the page, as if it was pinned, but stop once it reaches a certain point. So that it seems pinned to the header for the top half of the page, th
-
Lightroom 5 isn't seeing my file structure. Please help!
I just recently upgraded lightroom at the same time that I switched harddrives. Basically, I installed LR 5 on the new harddrive. Then I opened my LR4 catalogue on LR5 and had it do the "update" to the catalogue. Everything seemed to be working prope