HT1495 When I try to open iTunes on my PC it it's locked and won't open?
When I try to open iTunes on my PC it it's locked and won't open?
Hey itunesilliterate1,
Thanks for the question. I understand you are experiencing issues launching iTunes on your Windows computer. The following resource may provide a solution:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
If you are on a Windows XP system, and receive a “Disk is locked” error when opening iTunes, see this article:
iTunes for Windows XP: "Disk is locked" or "iTunes folder cannot be found" when installing or opening iTunes
http://support.apple.com/kb/HT1866
Thanks,
Matt M.
Similar Messages
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I have an older Power Mac G5 running 10.4 11. Key chain seems to have locked itself ? When I go to open Keychain it is locked and won't open on restart or when I use my administrator password. I thought the keychain password was the administrator's password and that it would open on restart. If this isn't correct, how can I open Keychain ?
Click here and follow the instructions.
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When I try to open itunes I get a message that says that itunes is corupt and I needto reinstall it. When I try to reinstall itunes Iget two error messages; error #2502 and error #2503. How can I get itunes to work?
Many thanks.
Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
Let's try something relatively simple first. Restart the PC. Head into your Add or Remove Programs control panel, select "Apple Application Support", click "Change" and then click "Repair".
If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post. (Although the procedure is for Vista and 7 and you've got XP, just read "Computer" as "My Computer", read "Uninstall a program control panel" as "Add or Remove programs control panel" and assume the system is 32-bit, and you'll be doing the right things.)
Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever -
K, well it says that there is a 3194 error everytime i try to update my iphone on itunes or restore it. I have tried pretty much all the things on the list from here and it is still not working. When I try to update my itunes it says i have a update but then after it tells me to update my phone to iOS 5.1.1 and then here comes the 3194 error again. Please somebody help
to doublecheck you tried everything error 3194 http://support.apple.com/kb/TS3694#error3194
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When I try to restore my contacts on my iphone 3G from my MacBook Pro, it says that my phone is locked and that I need a passcode, however, it doesn't give me the option to enter a passcode. I checked to see if it was locked and it is not. For some reason, the sync process thinks it is. Any ideas?
Thank youYou're right about the computer. Our computer guy couldn't get my computer to work right so he used a coworkers. However, when it says I need to enter a passcode, it doesn't give me a popup or anything to do so...?
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ITunes apparently "locked" and won't open
I recently got the update for iTunes 7.0.1 and updated my iPod with it in the middle of last week. On Saturday, i tried opening my iTunes and it keeps giving me a little window with the message, "The iTunes Library file is locked, on a locked disk, or you do not have write permission for this file." So . . . what can I do to solve this?
Try the suggestions of my post in this topic.
Hope this helps.
M
17' iMac 800 MHz, 768 MB RAM, 200 GB HD, DL burner Mac OS X (10.4.8) iTunes 7.0.1 -
How do I join with the network that is in our apt? The iPod asks for a password and I do not have one. What to do?
You have to enter the correct password to connect.
Ask the person who setup the router for the password. -
When i try to boot itunes, screen goes black and a message pops up and says not compatible with the visual elements. how do i fix this? itunes wont even open at this point. please help. thanks
Let's first try the following document, only be sure that none of the boxes in the compatibility mode tab are checked (not just the compatibility mode box itself):
iTunes for Windows: How to turn off Compatibility Mode -
when i try to instal itunes on pc i get this message. This installation pack could not be opened. Verify that package exists and that you can access it or contact application vendor to verify that this is a valid windows installation pack. PLEASE HELP
Hello annesmith1954,
Thank you for using Apple Support Communities.
You can use the information in the following article to troubleshoot your installation issues with installing iTunes on your PC.
"Could not open key" message when installing iTunes or Apple components for Windows
Regards,
Jeff D. -
When I try to install iTunes onto my new computer, it says "This installation package could not be opened. Verify that this package exists and that you can access it or contact the application vendor to verify to verify that this is a valid Windows Installer package." I can save iTunes onto my computer, but when I click run, this is the message that appears. How do I get this thing installed?
Hello annesmith1954,
Thank you for using Apple Support Communities.
You can use the information in the following article to troubleshoot your installation issues with installing iTunes on your PC.
"Could not open key" message when installing iTunes or Apple components for Windows
Regards,
Jeff D. -
how can i open my iphone because when i try to restore it from my back up all the files it didn't open anymore & always my iphone have a problem that it automatically shut down then the itunes logo appear then i need it to connect to itunes then restore to enable to open it..what should i do?i cannot bring it to the smart center because i lost my receipt..is there any chance to recover it?thank you so much..i already update my operating system to ios 6.1.3 but when i recover my back up the operating system was ios 6.1.2..
Your phone is in recovery mode. Did you plug it to the computer running itunes? What happend?
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I get a message-error opening installationlog file. Verify that the specified lof file location exists and is writeable-when I try to uninstall iTunes and other components. How can I uninstall and reinstall iTunes?
Hey jemerritt,
Thanks for the question. I understand you are experiencing issues with iTunes for Windows. The following resources may help to resolve your issue:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thanks,
Matt M. -
When I try to update iTunes 10.3, the installer finishes downloading but then this message appears "errors occured while installing updates. If the problem persist, select Tools, "just download" and instal them manually"
so I go and do that, select Tools and then just download. Then when it finishes loading it goes back to the Apple Software Updater and pups up another window at this location C:\Users\brandsmart\AppData\Local\Apple\Apple Software Update
there I find AppleApplicationSupport, AppleMobileDeviceSupport, Bonjour, iTunes, QuickTime and SetupAdmin. So when I select iTunes it starts downloading it again, but this time as if it was the first time (not an update)..
It takes me to "Welcome to the iTunes Installer" I click next, I accept the terms and conditions and click next, takes me to the "Installations Options" I check and click "Install" then click "accept" then "accept" again, so it starts to download but then when it finishes downloading this meassage appears "the installer has insuffisient privileges to modify this file: C:\ProgramData\{429CAD59=35B1-4DBC-BB6D-1DB24-6563521}\x86\DIFxAPI.dll.
and there are three options- "Abort, Retry and Ignore." If I "ignore", nothing happens, just closes and pups right back up. If I click "retry," just the same, closes and opens right back up with the same options. If I "abort" it asks me if I'm sure to cancel, so I click "yes" so it says "rolling back action." when it's done it just closes everything and if I try to update, it's the same story all over again.
If I go to the "Advanced Security Settings for iTunes" I can see my name and two more options, all of them say "allow and full control" so I'm guessing that's not the problem but I don't really know.
Please somebody help me!! I don't know what to do.the installer has insuffisient privileges to modify this file: C:\ProgramData\{429CAD59=35B1-4DBC-BB6D-1DB24-6563521}\x86\DIFxAPI.dll.
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
Vista instructions in the following document: Check your hard disk for errors
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors. You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
When I try to launch itunes I get an error mesage saying that Apple application support was not found and suggests that I uninstall and re-install it, but that doesn't work
For general advice see Troubleshooting issues with iTunes for Windows updates.
Start with the section Install missing components which should address your particular error. Otherwise the steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT) as you start iTunes, then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
tt2 -
When I try to run iTunes I receive the following error message: "Apple Application Support was not found. Apple Application Support is required to run iTunes helper. Please unistall iTunes, then install iTunes again". I have done this twice and continue to get the error message. What now?
Hi texasslagle,
It sounds like you are having issues installing iTunes on your Windows 7 PC, a frustrating situation I am sure.
There is an article that you may want to use to try to complete your install here -
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/ts5376
Thanks for using Apple Support Communities.
Best,
Brett L
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