HT1600 at the end of a recent apple tv update, a picture appeared suggesting a connection using a micro usb connection to i believe Itunes. the apple tv did not come with a micro usb connection. What to do.

At the end of a recent apple tv update, a picture appeared showing a connection - micro usb - to apple itunes. I don't have this micro connection. I now can't watch apple tv. what is going on?

Many newer cameras have the Micro USB cable you can use.
Otherwise, you will need to buy one to restore your Apple TV.

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Apple Plan did not come with MacBook

I received my MacBook today and i LOVE IT! First experience with one. I did not notice any Apple Care Protection Plan included in the box. Is it automatically added on my account as soon as i purchased the MacBook? if so, how can I find out?

Hi jay84h!
From my experience, if you add AppleCare as a line item on the "configurable options" on your MacBook (it's the last option) than it auto-enrolls you. If you add it separately into your cart, outside of a configurable option then it'll typically arrive in the little box.
If it auto-enrolls, then there's nothing that arrives with the machine. Rather, you'll receive an envelope in the mail with all of the registration/confirmation documentation.

TS3495 My recent blu ray purchase did not come with a digital copy disc as others have in the past, and no place in the case for one to be either, just came with instructions, so now what?

My new blu ray disc did not come with a seperate digital download dis, now was there even a place for one inside the case, it came with instructions of how to install I tunes, then magically I would be prompted to enter the promo code and have it, no such luck, so now what?

Have you actually followed the instructions?
Did you enter the promo code?
If you did, were there any error messages?

I recently got a hand-me-down Macbook (white) 2010 and want to restore to factory settings. The computer did not come with any discs. It is running 10.6.8 and I purchased 10.6.3 recently to upgrade my MacBook Pro. Can I use that to restore the MacBook?

I want to give the hand-me-down to my kids so they will stay off my MacBook Pro I'd like to start fresh with the MacBook, remove all the former owners information, restore it to factory settings, but it did not come with any installation discs, so I don't know what to do. I recently purchased Snow Lepoard for my 2008 MacBook Pro. Can I use that to restore the MacBook? Also, the former owner purchased Microsoft Office (ugh) with the computer but again, no installation discs. How do I keep that when I restore?
Any help would be appreciated.
Thanks!

I purchased a mini to HDMI cable and tried to connect to the TV but the TV is not recognizing the computer. I attempted to set sound and display settings under the "my Preferences" utility with no success. Again, I'm not sure if I need to upgrade my OS software Any Suggestions?

I bought an Apple Airport Extreme used and it did not come with any software disks. how would make it work without the software disk?

Bought an Apple Airport Extreme used and it did not come with any discs. Do i need any discs? or is there another way to setup this airport without using a software disc?

You can download the setup manual and software that you need.
Look on the bottom of the AirPort Extreme for the Model Number. It's A....... something.
Post back with the model number and the exact operating system you are running on your Mac or PC.

My new TC did not come with a disk to install the AP utility.

My new TC did not come with a disk to install the AP utility. It is flashing amber and I have no way to figure out why. I have downloaded recent and prior AP utilities but they don't load to my computer. Please advise.

What operating system is your computer using?
If you have a Mac, click the Apple icon in the upper left corner of the screen, then click on About This Mac. Post back with the OS X Version number that you see there.

I need to install the iPod software that did not come with my nano. Does anyone know where I can get it?

I need to install the ipod software that did not come with my nano. Tech support ended 7 days ago. Does anyone know where I can get the software?
Thanks, K

Which generation Nano and what software are you referring to? There are no downloadable apps on a Nano.

Bought IMAC sept2012 after updates gray screen shows up with logo at start up. Please help! I don't know the system as I just start using it and the package did not come with CD to reinstall system. I tried to reboot holding shift but it does not work.

Please help.
I bought the IMAC 21.5" /2.5QC /2X2GB /500GB /6750M sept2012. After the automatic update run when restart computer the screen is on the gray screen with the logo and wont' do anything else. I tried to reboot holding the shift key without success. The package did not come with a CD so I can not reinstall the previous system. I even don't know what is the system that came with the computer because I just start using it. I bought in the US but am in Brazil. HELP PLEASE, how can I get the previous system so I can reinstall it? I do not mind loosing data but I need to work on it. PLEASE HELP! Thanks!

Try booting into the Recovery HD which is on the HD. Restart holding down Command+r and at the screen with four choices select Disk Utility>Macintosh HD and click on 'repair disk'. If any changes are made click on repair disk again until you get a clear pass. Restart as normal from the Apple menu.
More about the Recovery HD:
http://support.apple.com/kb/HT4718

How does apple want me to create a DVD to play on my DVD player from iMovie? iDVD did not come with my iMac.

I have created several home movies in imovie and am now ready to burn them to DVDs that family members can play on their DVD players. How am I supposed to do this? iDVD did not come with my imac. How does apple want us to do this? Thanks.

Why is there no iDVD on my new Mac? How do I get it, and how do I install it?
Apple insists that the entire world has access to fast broadband (and are prepared to pay for the considerable bandwidth usage) and wants to distribute home movies to friends and relatives via download (iCloud, YouTube, Facebook, whatever) rather than mailing them a DVD. The fact that in reality not all users do, has so far had no effect on this policy. Some purchasers of new iMacs have reported that if you scream and shout loudly enough down the phone to Apple, they may send you a free copy of iDVD. Stating that they would return their brand new Mac unless they received a copy of iDVD worked for some, but that is now said to have been withdrawn by Apple.
Also, you can complain bitterly via Apple’s Feedback link, perhaps suggesting that Apple could have provided a choice between burning DVDs and distributing home movies by other means. You may feel that Apple should not dictate how you destribute family videos or photos to distant relatives and friends, and should not assume that every user is prepared to pay for the excessive bandwidth usage charged by ISPs for huge downloads from the App Store:
http://www.apple.com/feedback/
Whilst Macs with a Superdrive continue to be able to burn video DVDs, the software for so doing, iDVD, is no longer included in the iLife bundle that comes with OS 10.7 Lion (which also omitted iWeb) or that comes with OS 10.8 Mountain Lion. And it is no longer included in the iLife 11 from the online Apple Store: http://www.apple.com/ilife/. As there is no satisfactory substitute for iDVD Your only solution is to look on Amazon or eBay and try to get an older version that includes iDVD 7, i.e. iLife version 9 onwards. You should also do this if you plan to buy a new Mac anytime soon, as stocks of iLife that include iDVD will not be available for ever.
However, the vastly more expensive FCPX can burn a DVD without iDVD or DVD Studio Pro involvement, but lack the themes etc of iDVD. Also, of course, there is Roxio Toast, which is the best software for burning anything but again does not offer the flexibility of iDVD.
It is worth noting that the version of iDVD 7 included with iLife 11 only includes themes from iDVD 5-7. If you want all the older themes you should buy iLife 9, which has the same version of iDVD 7 but with all the themes, and none of the iDVD 7 updaters available from Apple Downloads contain them.
Currently the only certain way to get all themes is to start with the iLife 09 disc:
https://discussions.apple.com/servlet/JiveServlet/downloadImage/2-21006826-20751 4/Installer001.jpg
This shows the iDVD contents in the iLife 09 disc via Pacifist:
https://discussions.apple.com/servlet/JiveServlet/downloadImage/2-21006826-20748 0/Pacifist001.jpg
You then can upgrade from iDVD 7.0.3 to iDVD 7.1.2 via the updaters at the Apple Downloads webpage.
But even though you can still buy iLife 9 or 11 that includes iDVD 7 from Amazon, Apple now make it difficult to install:
When you try to install iDVD you may see a notice come up on the screen stating that the 'Authorisation Licence' had expired on 25 March 2012, because Apple have withdrawn the license to it can no longer be used.
In other words Apple are now so adamant that we don’t use iDVD that they have tried to make it impossible to install.
If you get an invalid certificate message just set your Mac's clock to sometime before early 2011 and run the installer. After installing iDVD reset the time back to the correct time on your Mac.
You may be to use able to use the installer even without setting back the date. Just click on the Continue button and it should work as expected, but for some it will not continue unless the date is set back.
Additional comments:
Apple has clearly indicated in the newest iMacs, Mac mini and Retina Display MacBook Pro that it plans to phase out optical disc drives as soon as possible across the board, providing an external USB drive as an option for users who need one but which is not universally compatible with all Macs.
Users increasingly have fewer opportunities to use optical drives, as the bulk of third party software is now available as a digital download either directly from the vendor or through Apple's App Store. but not all. Apple also sees digital distribution as the future of music and movies, as exemplified in Apple TV, which has never included an optical drive.
The company has never supported any new HD optical disc formats on its products, including Microsoft's ill fated HD-DVD or Sony's Blu-ray format, despite initially being involved in the Blu-ray standardization process. Instead, Apple has put its resources behind developing increasingly higher definition audio and video formats that it can distribute electronically through its own iTunes Store.
And if you think Microsoft are any better, their latest Windows 8 operating system will not play DVDs, or burn them, unless customers buy an extra upgrade, the company has announced: http://www.gizmag.com/windows-8-no-dvd-playback/22443/
In other words, computer manufacturers have declared optical media as dead, long before consumers are ready to stop using them, which is fine as long as they offered us a choice, but they won’t even do that. Flexibility and intuitive use of a computer seems to be a thing of the past.
The latest anorexic iMacs do not even include a CD drive (or Firewire)! Proof positive that Apple virtually prohibit the use of optical media - although the newly announced Mac Minis do include a Superdrive.
Yet, they still include iMovie! Heaven alone knows or understands what you are supposed to do with your newly edited masterpiece - except make a low quality version for YouTube?

My imac did not come with a disc and i accidentally deleted OS what do i do

I was trying to reformat my imac and i think i deleted OS. My imac did not come with a disc drive or a OS disc. what can I do

Install or Reinstall Lion/Mountain Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
      left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
        the Security button and set the Zero Data option to one-pass. Click on
      the Erase button and wait until the process has completed.
4. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
            because it is three times faster than wireless.

What if your iphone 4s did not come with a sim card

what if your iphone 4s did not come with a sim card

Better yet, get a micro-SIM, which the 4S uses.
Was this a brand new iPhone? They did not activate it at the store?

TS3648 great, but my MBA did not come with an installion disc, only a tiny jump drive that is not recognized by windows; and I can't get the contents of that burned to a DVD either. So how the heck do I get the drivers into Windows 7? My MBA has bootcamp

great, but my MBA did not come with an installion disc, only a tiny jump drive that is not recognized by windows; and I can't get the contents of that burned to a DVD either. So how the heck do I get the drivers into Windows 7? My MBA has bootcamp 3.0.4.

Here's what I get:
lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> mtu 16384
inet 127.0.0.1 netmask 0xff000000
inet6 ::1 prefixlen 128
inet6 fe80::1%lo0 prefixlen 64 scopeid 0x1
gif0: flags=8010<POINTOPOINT,MULTICAST> mtu 1280
stf0: flags=0 mtu 1280
en0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
ether 00:11:24:7d:e7:1e
media: autoselect (none) status: inactive
supported media: none autoselect 10baseT/UTP <half-duplex> 10baseT/UTP <full-duplex> 10baseT/UTP <full-duplex,hw-loopback> 100baseTX <half-duplex> 100baseTX <full-duplex> 100baseTX <full-duplex,hw-loopback>
en1: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
inet6 fe80::211:24ff:fe28:2e71%en1 prefixlen 64 scopeid 0x5
inet 169.254.115.141 netmask 0xffff0000 broadcast 169.254.255.255
ether 00:11:24:28:2e:71
media: autoselect status: active
supported media: autoselect
fw0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 2030
lladdr 00:11:24:ff:fe:7d:e7:1e
media: autoselect <full-duplex> status: inactive
supported media: autoselect <full-duplex>

Why apple password did not work with my Ipod Touch

why my apple password did not work with my Ipod Touch?

Just where are you entering it?
What happens when you try?

Why is it that support tells me to "dampen the included cleaning cloth" but my macbook air did not come with one??

I tried to find out to clean my macbook air screen. When I looked at support it said to "dampen the included cleaning cloth," yet my computer box definetly did not come with one??? that *****... can I buy one anywhere or does it need to be a specific kind? Why did mine not come with one????

Contact Apple support to get a replacement:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Apple - Support - Contact Apple Support.
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.

My macbook air did not come with any of the ilife apps? why is this

I bought a Macbook air, but it did not come with any of the ilife apps? why is this

Launch App store from the Dock.
Sign in with your Apple ID and password.
Click the "Purchase" tab at the top.
You should see a line saying "You have 3 Apps to Accept".
Click the "Accept" button on the right.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
You can call AppleCare.
Best.

HT1600 at the end of a recent apple tv update, a picture appeared suggesting a connection using a micro usb connection to i believe Itunes. the apple tv did not come with a micro usb connection. What to do.

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