HT1657 Can I get a refund for rented movies I didn't get to watch?

Can I get a refund for rented movies I didn't get to watch?

All purchases are considered final, including rentals that you don't watch, but you can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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HT1657 How do I get a refund for a movie that didn't play sound. (Since I wasn't sure if it was my computer settings, I repurchased the rental. The second download played with sound, although it was slighly out of sync.)

How do I get a refund for a movie that didn't play sound. (Since I wasn't sure if it was my computer settings, I repurchased the rental. The second download played with sound, although it was slighly out of sync.)

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

HT204370 How do I get a refund for rented movies that would not play.

I rented 2 movies before going on a trip. Both downloaded completely. When I went to watch them 14 days later, neither would play. Now that the trip is over I no longer need them. I have not watched them. How do I get a refund?

How to report an issue with Your iTunes Store purchase

Can i play the audio for rented movies through the airport express

I'm watching a rented iTunes movie on my Mac and would like the audio to play through my Airport express to my stereo speakers. Can't figure it out.

iTunes won't play the audio through your airport express due to the video and audio being out of sync.

HT1657 Can i get a refund for a rental i didn't view before the expiration date?

Can i get a refund for a rental i didn't view before the expiration date?
I wasn't able to tranfer the movie to the ipad, and couldn't view it on my pc.

All purchases are considered final, but you can try contacting iTunes support and see if they will give you a refund or credit : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

How do I get a refund for my movie. Tried to connect my rented movie to the LCD through an apple adapter but said unauthorized.

How do I get a refund for my movie from iTunes that I rented for ipad2? Tried to connect my rented movie to the LCD through an apple adapter but said unauthorized.

Probably can't get a refund, but.........
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
 Cheers, Tom

HT1657 how do i get a refund for a movie that didnt play

how do I get a refund for a movie I rented on iTunes that wouldn't play?

Refunds from the App Store or iTunes Store
(Note that I am affiliated with this site, and some pages contain ads).

HT1657 Hi how do I get a refund for a film that didn't download to my apple tv? Thanks

Hi how do I get a refund for a film that didn't download to my apple tv? Thanks

Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

I just buy macbook and preinstalled page and keynote and now I free to download Can I have a refund for preinstall

I want to Can I have a refund for preinstalled

But if you bought a Mac before the announcement on 24-Oct with Pages etc pre-installed then you would be charged $20 per app. I think in this case you could get a refund (provided you bought your Mac after 1-Oct). Obviously if you bought after the announcment and therefore you haven't paid anything then there is no refund as you didn't pay anything!

HT204370 how do con i get a refund for a movie that i did not whant

how do con i get a refund for a movie that i did not whant

If you mean that you bought it by mistake then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View My Account (Store > View My Apple ID on iTunes 11) drop-down menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film, click the arrow to the left of it, click the 'Report a Problem' button :
and then the 'Report a Problem' link on its line :
and select 'inadvertently purchased' as the problem and fill in the details (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

HT5622 How to get a refund for a purchase that didn't go through

How to get a refund for a purchase that didn't go through

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Updated iTunes to latest version can'tairplay music but not a rented movie, is there a fix for this?, updated iTunes to latest version can airplay music but not a rented movie, is there a fix for this?

updated iTunes to latest version can'tairplay music but not a rented movie, is there a fix for this?, updated iTunes to latest version can airplay music but not a rented movie, is there a fix for this?

Do you really mean the latest, as in 11.0.1? That was supposed to include a fix for Airplay.

How do I get a refund for a movie that will not play. I called apple today and no one could figure this out and now I want a refund.

I need a refund for a movie that will not download....how do I get my $$ back from apple?

Apple - Support - iTunes Store - Contact Us

Lack of support for rented movies

Last night I rented a movie from the AppleTV. It appeared to download okay. But when I tried to play it, all I got was a white screen.
I immediately tried to call Apple support. After a few minutes with the voice response system, it told me they were closed – call tomorrow. Why didn’t the voice response system say that at the beginning?
I called early next morning (6:30am PDT). After navigating through the voice response system, I got a technician who asked for my AppleTV serial number and verified that I had an AppleCare agreement. After about 20 min of research, he told me to unplug the AppleTV, wait 30 sec., then plug it back in and see if that fixes the problem. Well, it did – I could view the movie. He told me the problem is due to the way the firmware handles an HDMI connection – but only with rented movies. What??? The technician then said “good, we fixed the problem you’re good to go.”
I said not so fast – and asked how Apple was going to compensate me for going through the motions of downloading a rented movie, trying to troubleshoot and calling in (only to be told I was SOL), spending 45 min the next morning, and never being able to see the movie due to an Apple hardware problem. The technician put me on the phone with his “supervisor” - again a 5 min wait on hold.
The supervisor asked what was the problem – since I still had 12 more hours to watch the movie (we were talking at 6:30am). Then she had the audacity to say there wasn’t a “technical problem” since un-plugging the AppleTV reset it and I could now see the movie. I told her that I wanted to watch the movie last night and there most certainly was a technical problem at that time - i.e., white screen. She reluctantly said that she would “try” to get me a refund for the movie.
I then asked her how was I suppose to get support in real-time for AppleTV download issues? She again reiterated that their hours are 6-6 and they don’t accept support calls after 6pm PDT. She asked why I didn’t go on-line and seek help on the Apple Web site. Excuse me? I was sitting down to dinner with my family who wanted to watch the rented movie. Going off to a computer to research an Apple hardware problem wouldn’t have been politically correct under the circumstances.
I also told her that the technician wouldn’t talk to me without evidence of a AppleCare support agreement on the AppleTV. Hey, a rented movie wouldn’t play. Why do I need an Apple support agreement to merely get what I paid for? I asked, what if I had just purchased the AppleTV, how would I solve this sort of problem? She said that I could have paid a one time $49 support charge to get someone to tell me to unplug the AppleTV. Mind you, that’s a $49 charge to see a $4.99 movie due to a known problem with Apple’s firmware. Unbelievable!
Given the frustration of not getting the movie to play (at dinner time), no realistic support to fix the problem, and the baffling conversation with Apple’s insensitive support manager - all I was offered is someone will “try” to get me a refund.
Okay, this won’t happen to me again. Because I won’t be renting or downloading movies from Apple’s service. Sorry I bought the AppleTV - wonder if I can get a refund for it?

I agree the OP could not have known to restart the device but I do rather think their expectations after receiving help were unrealistic.
From the Applecare diagnosis it was an issue with the tv that led to the OP being unable to watch their movie when they wanted, not the rental, and technically one would need warranty or Applecare to receive phone based support for the tv.
I accept it was unfortunate the OP's experience wasn't as it should have been and that it was made a little worse by not being able to speak to someone out of hours, although I do see the need for staff to verify that Applecare has been purchased with each caller.
At the end of the day, the OP's issue was resolved and their was no financial loss to the OP. These things happen, it's unreasonable to expect, or fulminate over not getting, some form of compensation, (although it wouldn't be unreasonable to ask for the rental for free without expectation). What sort of compensation does one thing you would get from Canon if your video camera broke down in the middle of filming your sons graduation day ceremony.

I can not download and play HD rented movies through my TV2

My Problem:
I can not download and play HD rented movies through my TV2
and get the following message "an error occurred loading this content. Try again later"
Do others have the same problem of not being able to play rented HD?
All my other activities are normal. I can play Standard Def rentals, Movie Previews, HD MLB, and all else as necessary except HD rentals
I have a 13.5 Mbps connection.
I have gone through ALL of the expected procedures. Changed the cable, did a reset, did a restore.
This has happened with two TV2's as I replaced the first one due to the "unable to update issues"
The current TV2 now has the current up to date software since that issue has been resolved for all.
Any answers???
Location Melbourne Australia.

This is a new TV2. Actually my second. First bought less than 2 weeks ago. it was returned to the store and replaced because of the issue of not being able to update the TV2 software from 4.1.1 to 4.2.2.
Both machines had that same problem, and both could not play the rented HD movies.
The second TV2 has sicne been able to update to 4.2.2 when everyone else who had that problem went away this last weekend. So I have gone from 4.1.1 on two machines and no HD rentals to the current one updated to 4.2.2 and still no HD rentals.
The Standard def comes in fine and no real delay. And IF the movie previews are HD (when it is turned on in settings) then I have had NO problems viewing them.
I also have NO problem viewing HD MLB games on the TV2

HT1657 Can I get a refund for rented movies I didn't get to watch?

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