HT1657 I downloaded a movie and it plays without sound. All other videos and music play fine. I down loaded it 2x and it still doesn't work.

I downloaded a movie and it plays without sound. All other videos and music play fine. I down loaded it 2x and it still doesn't work.

Hi, thank you for your consern,
I have Window Vista...Im not to computer friendly when it comes to deep details about the systems so I dont really know if its 32 or 64 bit but I did see that it is 919 bytes.
I WAS able to see the videos before the upgrade and the flash animation does NOT rotate in red F.

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Hi Somehunk,
Welcome to the Support Communities!
The first thing I would suggest is to quit the iTunes Store app and sign out of your iTunes Store account on your iPhone.
Then restart / reset the device.
When you sign back in, you should be able to re-initiate the download.
The following articles will explain these steps in more detail:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311?viewlocale=en_US
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
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If you're in the US, redownload the movie if it's purchased. If not, contact support and ask them to repost the item to your account, so you don't get charged again.

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HT1766 I cannot backup my iphone, it keeps telling me the backup is corrupt and not compatible. All forums have suggested I delete the last backup but that was months ago and I'm afraid if I do that and it still doesn't work, I won't have anything saved

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HT1657 I downloaded a movie and it plays without sound. All other videos and music play fine. I down loaded it 2x and it still doesn't work.

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