HT1689 Unlock Account

I Forogt my security questions and I went around and around trying to fix this and my account is locked is locked.
This is a Pain.... what do I need to do, before I delete ITUNES.
thanks
ralph

Welcome to the Apple Community.
    1.    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    2.    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    3.    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

Similar Messages

  • GRC Unlock Account - BUG ?

    Hi All,
    This is regarding an issue we found in our GRC system.
    A UserID has been locked in ECC system sometime back.
    For example: Valid From - 01-Jan-2014 and Valid To - 05-Jan-2014
    UserID is in locked state and validity dates are as mentioned above.
    Now User wants this account to be unlocked and raising a GRC Unlock Request.
    User is selecting the system during Unlock Account creation and system is added with validity dates as shown below.
    Valid From - Today's date
    Valid To - 05-Jan-2014 [Existing UserID Valid To date in ECC system]
    According to me validity dates for the system should be added as shown below
    Valid From - Today's date
    Valid To - 31.12.9999
    Is this a bug? or Is this the standard behaviour? I hope this would be issue for most of the customers.
    Please provide your suggestions on this.
    Regards,
    Madhu.

    Hi Alessandro and Colleen,
    Thanks for your inputs.
    Actually the issue is, the same unlock process is working with VALID TO date as 31.12.9999 in GRC 5.3.
    Now after upgrading to GRC 10.0, this was changed. Hence users are raising it as a concern.
    I understand that system cannot recognize VALID TO date as it can be any date depending on customer requirement, but  since it was working in 5.3 client is expecting the same in 10.0
    While raising termination requests they are updating valid To date to the same day and submitting the requests.
    For the terminated users, later if they need access again, Unlock account request is being raised and here they are not selecting any VALID TO date as it was updating with 31.12.9999 Valid To date in GRC 5.3 and now it is updating with VALID TO date based on SU01 record.
    We raised this to SAP and I assume that this could be desired behavior as mentioned by you. Once SAP also confirms we will include this in our training material to make users used to it.
    If there was any update from SAP will keep you posted.
    Regards,
    Madhu.

  • CUP 5.3: unlock account type request

    Hello,
    Has anyone implemented request type for unlock account type without psw verification for LDAP authentication..but it still limits the user to only be able to unlock themselves, not anyone else? 
    I think Password self service should have included automatic unlocking of the userid as well..since most PSS requests are when the userid is locked in a system due to incorrect logons..so the unlocking request shouldn't have been separate from PSS.. It's a two step process to do currently..the user has to first do an unlock id request and then do a PSS to reset their psw.
    But for those clients that are authenticating GRC system against a SAP system, there's no workaround to not require SAP id and psw ..but how can the user tell you the psw when they're locked out of that system to begin with..due to incorrect logon. SAP has no solution for it. They do need to come up with a solution for that and also automatically unlock the userid for PSS processes instead of having them go thru another request to unlock it.
    Would greatly appreciate other ppl's feedback who have implemented PSS and unlock requests with LDAP authentication without psw verification.. otherwise, I would think anyone can unlock anyone without psw verification. The unlock request in order to automate the option to only unlock yourself but still be able to process requests of change or new account for others, is not available. It's either all or nothing in configuration.
    Alley

    Hello,
    Has anyone implemented request type for unlock account type without psw verification for LDAP authentication..but it still limits the user to only be able to unlock themselves, not anyone else? 
    I think Password self service should have included automatic unlocking of the userid as well..since most PSS requests are when the userid is locked in a system due to incorrect logons..so the unlocking request shouldn't have been separate from PSS.. It's a two step process to do currently..the user has to first do an unlock id request and then do a PSS to reset their psw.
    But for those clients that are authenticating GRC system against a SAP system, there's no workaround to not require SAP id and psw ..but how can the user tell you the psw when they're locked out of that system to begin with..due to incorrect logon. SAP has no solution for it. They do need to come up with a solution for that and also automatically unlock the userid for PSS processes instead of having them go thru another request to unlock it.
    Would greatly appreciate other ppl's feedback who have implemented PSS and unlock requests with LDAP authentication without psw verification.. otherwise, I would think anyone can unlock anyone without psw verification. The unlock request in order to automate the option to only unlock yourself but still be able to process requests of change or new account for others, is not available. It's either all or nothing in configuration.
    Alley

  • EUP Personalizaion - Delete/Lock/Unlock account

    Hi,
    I have followed a couple of links herein over EUP personalization, but didn't find the solutions on one scenario:
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    Would appreciate quick and positive response.
    Thanks,
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    Neeraj,
    I doubt if you understood my question.
    My concern is with restricting the tabs: Risk analysis and Custom tabs while raising the request for Delete..lock..unlock account.
    I am aware of the procedures to follow through for making risk-analysis-criteria as visible/non-editable or so.. But that is not which I need to get clarifications on.
    I tried to make the template based request where I don't find any option to make the tabs (risk analysis and custom) to make invisible once you are raising request for delete/lock/unlock account. As these tabs are irrelevant for such request types.
    Hope this is clear to you now!!
    Ameet

  • Unlock account with oiddas

    Hello,
    I want some users to be able to unlock accounts through oiddas.
    Which is the minimum role I have to grant these (portal)lightweight users to do so?
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    Good luck
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  • Self Unlock Accounts

    Is there a way to self-unlock account. In our environment, 3 password typo's locks an account in IDM.
    The user than has to contact help desk to have the account unlocked.
    I know there is a "Forgot Your Password" self password reset capability using pre-enrolled chanllenge/response questions. But the same does not work for locked accounts.
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    Thanks,

    In the Dafault Lighthouse Account Policy there is a field called "Locked accounts expire in " . Here you can specify the value in minutes,hours,days ,etc.
    I think this will solve your problem

  • Windows 2008 R2 Domain Controller, Tracking of helpdesk staff invloved in unlock account, password reset

    Dear All,
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    thank you

    Hello,
    Total two DC's in our environment. But now I figured out and it is working now. It was supposed to set in Advanced audit policy > User account management, I enabled it for success and failure and my newly created GPO is applied on domian top in addition
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    Thank you,
    Wajeeh

  • Help unlocking account

    I have several Verizon phone numbers on different accounts.  Through the Verizon Wireless website I have been trying to access the usage details on one of the phones that is being used by an employee, but Verizon has the account "locked" and the message I get says I have to reset the password.  The problem is that I do not want a text message sent to that phone to tip off the employee I suspect is using the phone for things they shouldn't be, and customer service is not available by phone or chat at this hour of night when the usage details are needed.  Is there a way to either bypass the block on the account or to ensure that resetting the password will not result in a text message being sent to that phone?

    Have a Look at this it was from a Few years Back but the Person is a Verizon Employee and advised this person on how to Unlock there account maybe with this Info it can still be done for ya Have a Look at the Link i Posted:.  1. Re: HELP with my Account    Good Luck b33

  • Spam from phone # asking for private info to unlock account

    I got a text to unlock my account from a phone number 917-564-5996 this is spam, is anyone else getting this?

    I've not heard of this, so I would say it's spam. If you'd like to report it to Verizon, I've copied and pasted a how-to. I borrowed it from a March CNN Tech article and used it to report a spam text from Wal-Mart. It worked as intended. Here's how:
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  • Need to unlock account

    Hi, I tried to make an account a while back but I messed it up I guess because now it's locked.
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        Hello penny_lane97!
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    Thank you,
    MichelleH_VZW
    Follow us on Twitter @VZWSupport

  • Unlock account

    how to contact DBA for un lock account

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  • OIM - SAP CUA Connector - Unlocking Accounts

    Hello All
    We are implementing the Oracle Identity Manager connector for SAP CUA, and have the following concern:
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    >
    Nigel Wyman wrote:
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    >
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  • How to unlock account on read only replica (DS 5.2 p4)

    We are planning to turn on password policy to lock account after user failed to provide correct password after n times and the account will be lock forever unless administrator is to reset the password retry count.
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    As I recalled the way to unlock an account is to reset password using admin account. I think Ludovic once mentioned that in one of his post.
    If I were right here in this point, you should reset password which will be replicated to your read-only account and reset the counter to be 0.
    BTW, just found Ludovic's original post link:
    http://forum.java.sun.com/thread.jspa?forumID=761&threadID=5159009
    Message was edited by sun_iplanet
    sun_iplanet
    Message was edited by sun_iplanet
    sun_iplanet

  • Send email notification after unlock account in OIM 11gr2

    Hi,
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    could anyone please provide a way to do that...

    any suggestion...

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    Hi Scott,
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