HT1725 I purchased a rental however it never loaded all the way. How do I get credit or not get charged to try it again since it has been over 24 hours?

I purchased a rental and it did not load all the way andI was never able to watch it. Since I can't ever get anyone on the phone, does anyone have any idea how to either get credit or be able to try i again without getting charged?

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

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    Try this:
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    tt2

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