HT1750 My iMac slowed down, then word and PowerPoint wouldn't work, then I tried to switch users and shut it down with the button on the left back and now the whole screen is white and it is frozen and dead. Please help!

iMac slowed down, PowerPoint and word wouldn't work, I tried to switch users then shut it down and now it is frozen with a white screen. Help please!

From the way you are describing it, it sounds like the HD has failed. Please look over Gray screen appears during startup for troubleshooting steps. You can also run Apple Hardware Test in Extended Mode, it may take 2-3 passes for any error codes to appear and each pass takes approximately 30-60 minutes. However either way you should plan on taking it into an Apple Store or AASP for service.

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'You shut down the computer because of a problem'. Mbp constant black screen crashing, can only hard reboot each time. Please help, latest report here...

Hi for the last few months my mbp seems to randomly crashing to black screen at seemingly unrelated times. Most frequent are after periods of sleep and sometimes when web pages such as youtube load. This crashing is getting more and more frequent and when it occurs only a hard reset with the power button has any effect. The screen goes completely black, no backlight, no keys work, the fans keep going and if there was a song/video playing it starts looping the last note/second of noise over and over until the laptop is reset. My worry is that if i take it to the apple store, it will decide not to crash on that day which would drive me insane as its been happening all the time.
I've sent lots of 'reports' off to apple and saved numerous panic reports, here is the latest one:
Interval Since Last Panic Report: 109511 sec
Panics Since Last Report:          4
Anonymous UUID:                    83E37560-8776-403F-9196-2DE4E7ED912C
Thu Jan 8 00:30:35 2015
panic(cpu 1 caller 0x9d4c9b): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7f369000 0x0a5480a2, D0, P2/4
Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x4e6ea188 : 0x21b837 (0x5dd7fc 0x4e6ea1bc 0x223ce1 0x0)
0x4e6ea1d8 : 0x9d4c9b (0xbea28c 0xc5a800 0xbf8e60 0x0)
0x4e6ea278 : 0xaef608 (0x97f7404 0x9b5d004 0x100 0xcb42b6)
0x4e6ea2c8 : 0xae6601 (0x9b5d004 0x100 0x4e6ea2f8 0x9c4778)
0x4e6ea2f8 : 0x16c89a6 (0x9b5d004 0x100 0x438004ee 0x4e6ea308)
0x4e6ea438 : 0xb0e2b5 (0x9b5d004 0xaa45004 0x0 0x0)
0x4e6ea478 : 0x9dde7c (0x9b5d004 0xaa45004 0x0 0x0)
0x4e6ea518 : 0x9da55b (0x0 0x9 0x0 0x0)
0x4e6ea6c8 : 0x9dc58f (0x0 0x600d600d 0x702b 0x4e6ea6f8)
0x4e6ea798 : 0xc9feae (0xc1d0004a 0xbfef0033 0xbfef0034 0x857c)
0x4e6ea808 : 0xcaf734 (0xaeae400 0x983ea80 0x8 0x3)
0x4e6ea828 : 0xcd4322 (0x983ea80 0xb 0x4e6ea848 0x2345f4)
0x4e6ea858 : 0xcd4b3d (0xabcf000 0x0 0x4e6ea87c 0x0)
0x4e6ea888 : 0xcb4d79 (0xabcf000 0x7d729080 0x0 0x0)
0x4e6ea8d8 : 0xc76d0c (0x462af000 0x0 0x0 0x3)
0x4e6ea948 : 0xc7640f (0x462af000 0x0 0x2 0x3)
0x4e6ea978 : 0xc6c05f (0x462af000 0x0 0x2 0x4653a000)
0x4e6eaab8 : 0xca55d8 (0x4653a000 0x1 0x4e6eabcc 0x4e6eabc8)
0x4e6eab68 : 0xc67fe1 (0x4653a000 0x1 0x4e6eabcc 0x4e6eabc8)
0x4e6eabe8 : 0x56da06 (0x4653a000 0x0 0x4e6eae3c 0x4e6eac74)
0x4e6eac38 : 0x56e2a5 (0xcf6720 0x4653a000 0xa725088 0x1)
0x4e6eac88 : 0x56eb59 (0x4653a000 0x10 0x4e6eacd0 0x0)
0x4e6eada8 : 0x286638 (0x4653a000 0x10 0xa725088 0x1)
0x4e6ebe58 : 0x21dbe5 (0xa725060 0xbc195a0 0x1fd7e8 0x5d43)
0x4e6ebe98 : 0x210a86 (0xa725000 0x0 0xa9ec6c0 0xac6fce0)
0x4e6ebef8 : 0x216f84 (0xa725000 0x0 0x0 0x0)
0x4e6ebf78 : 0x295c57 (0x97d72e8 0x0 0x0 0x0)
0x4e6ebfc8 : 0x2a256d (0x97d72e4 0x1 0x10 0x97d44c4)
      Kernel Extensions in backtrace (with dependencies):
         com.apple.GeForce(6.4.0)@0xc5c000->0xd12fff
            dependency: com.apple.NVDAResman(6.4.0)@0x96e000
            dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x961000
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x928000
            dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x93f000
         com.apple.nvidia.nv50hal(6.4.0)@0x1592000->0x19a6fff
            dependency: com.apple.NVDAResman(6.4.0)@0x96e000
         com.apple.NVDAResman(6.4.0)@0x96e000->0xc5bfff
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x928000
            dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x961000
            dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x93f000
BSD process name corresponding to current thread: WindowServer
Mac OS
Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f17
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK5055GSXF, 465.76 GB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000 / 8
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0237, 0xfa120000 / 4
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000 / 3
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000 / 3
------------end----------
Any information on why this is happening would be so so so appreciated as losing all your work in a blink of an eye is unbelievably rage inducing.
Thank you!

You have the MacBookPro6,2—the Edsel of Macs. It may have the logic-board defect that was covered by a recall program that has now ended.
Residents of the EU may be entitled to warranty service for up to six years after purchase.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present.
You may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.
Sometimes the replacement part is also defective, so be prepared for that possibility. If you decide to pay for a new logic board, test thoroughly during the 90-day warranty period on the repair. Some owners have reported that they went through as many as three replacement boards before getting one that worked.
If you don't want to pay for the repair, you may (or may not) be able to stop the panics by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.
Often the problems start after an OS upgrade. If the upgrade was recent, and you have backups, then you can revert to a previous OS X version.

I purchased new iPhone 5s. After 24 hours screen frozen. not responding numbers input. I press home button with power button. .it's restarted but same problem again. I don't know what to do? Please help me. ..

I purchased new iPhone 5s after 24 hours screen got frozen and number not responding to enter. ..please help me.

Take it to an Apple store genius bar

When i open illustrator and i do something the text appaers (it's not responding) and then the whole screen turns white, what can i do?

when i open illustrator and i do something the text appaers (it's not responding) and then the whole screen turns white, what can i do?

hiskebdb,
If it happens when moving an object/text, the issue may be caused by the Chrome Pushbullet extension, see this post #3 by Matt with the solution,
https://forums.adobe.com/message/6984777#6984777
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https://forums.adobe.com/message/7095368#7095368
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https://forums.adobe.com/thread/1696375

In the middle of looking through some pictures, my iphone 4 screen turned white and is now not turning off or on. What's the best thing to do?

n the middle of looking through some pictures, my iphone 4 screen turned white and is now not turning off or on. What's the best thing to do?

Try doing a hard reset - by holding the 'Power' button on the top and the 'Home' button simultaneously!

My Ipad 2 has tried to shot down now for 3 hours, just before I could not open Itunes and App Store but Email and other apps was working. them I tried to shot down but I have now for 3 hours black screen whit turning wheel. any I deas what too do?

My Ipad 2 has tried to shot down now for 3 hours, just before I could not open Itunes and App Store but Email and other apps was working. them I tried to shot down but I have now for now for more that 3 hours black screen whit turning wheel. any I deas what too do

See Here for
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http://support.apple.com/kb/TS3274
Unresponsive iPad
http://support.apple.com/kb/TS3281

My Word, Excel, and powerpoint won't work with mountain lion

My Word, Excel, and powerpoint won't work with mountain lion.
Just upgraded, and my icons are question marks.

Is the upgrade free? That depends, if you have a more recent version of Word, Excel and Powerpoint, then probably yes, but if not, nope, it'll cost you. Try M$ (micro$oft for that). However, might I suggest, humbly, that you try OpenOffice or NeoOffice. I used it to open up a powerpoint presentation and it did fine, plus the price is right
John b

My facebook app went dark and had the word "waiting" below it and I can not delete so I downloaded a new facebook app which is ok but the old app is still there but now the word "waiting" is gone and still cannot delete.

My facebook app went dark and had the word "waiting" below it and I can not delete so I downloaded a new facebook app which is ok but the old app is still there but now the word "waiting" is gone and still cannot delete.

This is my boilerplate respone for the "waiting apps" problem. Give these suggestions a try in order.
1. Tap the "waiting" icon and see if you can pause it. If it does pause, then tap it again and see if it will resume. If that works, repeat the same steps for each "waiting" icon.
2. Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
3. Make sure that you do not have a stalled download in iTunes - if you have a download in there that did not finish, complete that one first.
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Go back to Settings>iTunes & App Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
5. You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again. Apps may also be able to be deleted in Settings>General>Usage>Storage if you cannot get the X to pop up on the icon.
6. You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered.
7. If all else fails, download the updates or the apps in iTunes on your computer and then sync the content to your iPad.

I went to use my iPhone 5 (I had used it just minutes before) and it wouldn't work. It was about half charged and seems to have shut itself off. I tried charging it and turning it on but the screen remains completely black. What happened?

I went to use my iPhone 5 (I had used it just minutes before) and it wouldn't work. It was about half charged and seems to have shut itself off. I tried charging it and turning it on but the screen remains completely black. What happened?

Try resetting. Hold the sleep wake button (on the top edge), and the home button (round button on the front with the white square) at the same time for 10-15 seconds. If you see the apple logo, let go. Your phone should restart. If not?
Make a Genius Bar Reservation (or cancel an existing reservation)
http://www.apple.com/retail/geniusbar/
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HT204053 I have one apple ID for purchases and then my mobile me ID where I use for email. So I have set my cloud with my mobile me name, while keeping my purchases the original name. Will my purchases be recognized as purchases when backup is finished.

I have one apple ID for purchases and then my mobile me ID where I use for email. So I have set my cloud with my mobile me name, while keeping my purchases the original name. Will my purchases be recognized as purchases when backup is finished.

Welcome to the Apple community.
So long as you are logged into the iTunes Store, using the correct ID and password (settings >store), then you will always have access to your apps, books, music, TV shows etc etc bought via the iTunes Store on that account.

I am trying to use imovie and i have never had this problem before. All of my videos are completly grey and when you try and play them all i get is a black screen but i still hear audio. Can you please help and tell me what i need to do. Thank you

I am trying to use imovie and i have never had this problem before. All of my videos are completly grey and when you try and play them all i get is a black screen but i still hear audio. Can you please help and tell me what i need to do. Thank you

Make sure all of the videos used in the project that is having that problem are from the same event. If they are from multiple events, move them all into one event.

My IPad screen is frozen with a message stating that the IPad has not been backed up to the ICloud for 7 weeks, this is not correct.I cannot get the messageto clear and cannot access any of the other icons; is there an emergency reboot process?

My IPad screen is frozen with a message stating that the IPad has not been backed up to the ICloud for 7 weeks, this is not correct. I cannot get the messageto clear and cannot access any of the other icons; is there an emergency reboot process?

Have you tried resetting your iPad?
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
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I just restored my computer to the beginning and I did backup my files but when i tried to restore them i wouldn't work, then I tried to do it manually and the was an error. I really want my shows that I downloaded back can i redownload them?

I just restored my computer to the beginning and I did backup my files but when i tried to restore them i wouldn't work, then I tried to do it manually and the was an error. I really want my itunes files that I downloaded back can i redownload them?

If you are in the US then yes, you should be able to re-download them, as long as they are still in the store and you use the same iTunes account as your originally used to buy them : re-downloading
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Upgrade to Office 2011.
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Hello, i just downloaded the itunes 11.0 with the completely new widow format. Mow do I drag songs and playlists onto my ipod? I see where my ipod is on the upper right side of screen but it will not accept any drops. Please help. thanks

Not only this but I can't drag from Itunes and place anywhere on my desktop or onto an external drive. Apple, why are you screwing around with basic functions!? I'm a dj and I need to be able to manage my music files without you ruining my life! FIX THIS!
Message was edited by: wheelo007

HT1750 My iMac slowed down, then word and PowerPoint wouldn't work, then I tried to switch users and shut it down with the button on the left back and now the whole screen is white and it is frozen and dead. Please help!

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