HT1918 I cannot purchase from the UK istore because I live in France, (I am not a French speaker? -what is the problem in a free market (EEC)?

nb I have both French and English credit cards, but a French address. I can buy from all other UK ONLINE shops but not UK Apps
or Tunes from Apple. In particular, French Apps or music are no good to me. Is this restiction against EEC law?
John H

FYI ..
Your credit or debit card credentials must be associated with the same country where you reside.
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article
Billing policy is the same for both the iTunes and Mac App Stores.

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Cannot purchase from the Australian iTunes Store while working overseas

I'm an Australian currently working in Papua New Guinea. I tried to make a purchase on the iTunes Store (Windows) and it keeps asking me to verify my credit card Security Code which I did but it tells me "For assistance, please contact iTunes Support". Upon contacting Apple Support, I was told that I have violated the iTunes Store Terms and Conditions and was asked to read http://www.apple.com/legal/itunes/us/sales.html. The two Apple Support representatives I have spoken with refused to tell me what part of the Terms and Conditions I have violated and basically told me to get lost in a polite way.
Now, I find this unacceptable. Firstly, if Apple thinks I have done something wrong then it is Apple's responsibility to tell me what I have done wrong. Secondly, I find it unacceptable that as an Australian, I'm restricted from making purchases from the Australian iTunes Store even that I have a valid Australian billing address, a valid credit card that is issued from Australia.
Is someone in the community able to clarify this?

I can tell you:
"The iTunes Service is available to you only in Australia, its territories, and possessions. You agree not to use or attempt to use the iTunes Service from outside these locations. Apple may use technologies to verify your compliance."
http://www.apple.com/legal/internet-services/itunes/au/terms.html#SERVICE

HT4061 I cannot purchase from the iTunes Store

I have a credit card that is valid . my user I'd And password are good why can't I purchase from the iTunes Store .p?????

Hi there Benjin90,
Welcome to Apple Support Communities.
It sounds like you want to change the Apple ID that’s used to sign into the iTunes Store on your iPhone 4. The article linked below will walk you through that process and answer any related questions that you may have.
iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store - Apple Support
Cheers,
-Jason

TS3297 itunes 10.6.1 now asking for 3 security questions. After input I get "error in the itunes store -1202". I cannot purchase from the store.

Running Vista Ultimate. Itunes 10.6.1 is now asking to answer 3 security questions before accessing the store. After entry I get "error in the itunes store -1202" I cannot purchase music at this point. Any help is appreciated.

This problem is resolved. I deleted the old iTunes (with write permissions turned on for my account) and reinstalled successfully. Removing the deleted iTunes from Trash was troublesome even with root but after playing around with permissions and flags, I was able to remove it.

HT204053 When I am purchasing from the app store for free apps my card is not being accepted. It's the same account I keep putting in the 3 digit security code. It still is not accepting it therefore cannot update my games.

Please can someone help me. I have been using my present account card for almost 2 years. Recently when purchasing free apps from store, I put in my password, then it takes me to my account to enter the security code for my card I do this and I have even re-entered the new card and it's still not accepting it.
Hence I cannot update or buy until I do this. The same thing happened with my daughters account and had to use her dads card.

Please can someone help me. I have been using my present account card for almost 2 years. Recently when purchasing free apps from store, I put in my password, then it takes me to my account to enter the security code for my card I do this and I have even re-entered the new card and it's still not accepting it.
Hence I cannot update or buy until I do this. The same thing happened with my daughters account and had to use her dads card.

I cannot purchase from the game order and chaos

and it said can't connect in itunes store (code 0）

By 'there is nothing' you mean that there is a blank screen, you haven't contacted them, or something else ? That link takes me to a screen which includes :
Clicking on 'Contact iTunes Store Support gives me :
And clicking on Continue gives me an email option - I believe that they should reply within about 24 hours

HT4539 I cannot remember the answer to my security questions, so now I cannot purchase from iTunes

I cannot remember the answer to my security questions, so now I cannot purchase from the iTunes store. Incidentally, I remember my password and can connect on my iPad.

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use.
If you also can't remember your iTunes account's password then you can try getting it reset via http://iforgot.apple.com or by contacting support via the HT5699 link above

HT1296 I already have an itunes account on my laptop but have been setup on a mac and have songs that have not been purchased from the itunes store, I cannot get the songs from my iPhone onto my itunes account on the mac. how can I do this?

I already have an itunes account on my laptop but have been setup on a mac and have songs that have not been purchased from the itunes store, I cannot get the songs from my iPhone onto my itunes account on the mac. how can I do this?

You copy them from your old computer or your backup copy of your old computer.
The iphone is not a backup/storage device.

HT201322 Cannot hide my purchases from the pc through. I previuosly could but now i cant has to be some problem

Cannot hide my purchases from the pc through iTunes. I previuosly could but now i cant.

There have been a few posts over the last few days from other people having the same problem - I also can't currently hide or unhide items on my computer's iTunes. I assume that there is a problem at Apple's end.

HT1918 I have my iPad from a US store (Miami). Why I cannot buy from the US app store?

I have my iPad from a US store (Miami). Why I cannot buy from the US app store?

Are you in the US with a US based account and a US billing address ? If you aren't then you can't buy from the US store - you can only buy content from your own country's store. If you are in the US then do you get any messages when you try to purchase from the store ?

I have already update to iOS 6.1 on my iPhone 4. I have a problem to sync with the iTunes. I cannot backup, sync and transfer purchases from the iTunes. I can only restore the backup. Anyone has any idea about it?

I have already update to iOS 6.1 on my iPhone 4. I have a problem to sync with the iTunes. I cannot backup, sync or transfer purchases from the iTunes. I can only restore the backup. Anyone has any idea how to solve this problem?

also must mention i have never had trouble that i couldn't fix on itunes but all of this has started since i have been using icloud for basic backups hope this helps solve problem

HT1918 I want to change my itunes account from United Kingdom to another Country, when I try to do this I get told that i can only purchase from the UK store please help

I want to change my itunes account from United Kingdom to another Country, when I try to do this I get told that i can only purchase from the UK store please help

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
The payment methods that are available in your country will show on your account. If debit cards aren't available on that screen then you won't be able to use it as your payment method.

How can I get films purchased from the iTunes store to work on my new iPod classic?

I have recently purchased a new iPod classic, everything works accept it will not play films. At first I thought it was a problem with the films I was trying to put on as they were from my computer; but after purchasing some films from iTunes it still keeps saying that they cannot be played on this device. Please help as I have spent money on films I otherwise cannot watch.
Any advice is welcome.

Hey Shelly29,
It sounds like you might be trying to sync HD videos to your iPod classic.
HD videos purchased from the iTunes Store are compatible with iPhone 4 or later, iPad, iPod touch (4th generation or later), Apple TV, and computers. You may need to download your purchased video from iTunes in the Cloud in a lower resolution for your device.
You'll want to check out the following article to resolve the issue, specifically the "Download previously purchased content in a lower resolution" section:
iTunes: Sync purchased HD videos to iPod or iOS device
http://support.apple.com/kb/TS4223
Have a great day,
Delgadoh

Hi, please how can I transfer purchases from the app store on Mac to my iPad ? I purchased keynotes, numbers ,pages and other items. I really want to have them on my iPad . Thanks.

Hi please how can I transfer purchases from the app store on Mac to my iPad . I downloaded keynotes , numbers, pages and others and will want to have them on my I pad thanks.

Apps that are written for the Mac OS cannot be used on iOS devices, such as the iPad. You can purchase the iOS versions of some of these apps in the iTunes App Store.

Trying to update apps but keep getting message that my Apple ID can't be used to purchase from the iTunes store but it works on my iPhone & computer?

OS is 5.1.1 but it says no updates available. I've had the iPod for a few years but if I remember right it's 3rd Gen. Model #MC011C. I have no problems purchasing or updating apps on my iPhone, and I went to iTunes in my computer and purchased a song just to see if I could, and didn't have any problem. And I have tons of memory left on the iPod.

Thank you for your answer
I went to the App Store app and selected "Updates" along the bottom menu. It said 11 updates were available. I then chose "Update All." Before any updates could begin, the message popped up that "This Apple ID cannot be used to make purchases from the iTunes Store." That popped up twice, then the same message with, "Please enter another Apple ID" added. I tried 3 separate times (getting all 3 pop-up messages each time). I then tried updating apps via the App store app on my iPhone 4 and it worked fine. Then I signed into the iTunes store on my computer and bought a song (thankfully one I like ) and that worked fine. I tried on my iPod one more time before finally coming here to post a question.
A few minutes after posting my question (and the reason I came back here, not knowing I'd received an answer) I thought I'd try one more time. This time, it worked with no problem and all the apps updated. So I don't know if somehow my purchasing something in iTunes on my computer helped, or creating this community ID did, or if it was just some temporary glitch. Whatever it was, it's working now. Hopefully it doesn't happen again.
Thanks again!
Message was edited by: Boomersmum

HT1918 I cannot purchase from the UK istore because I live in France, (I am not a French speaker? -what is the problem in a free market (EEC)?

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